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Other Product Review

Sears is now owned by a hedge fund. What's usually the case is sears will be milked dry for those quarterly returns. Policy is now never give a sucker ( in this case consumers) an even chance. Capitalism ala hedge funds.
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Review
#551563 Review #551563 is a subjective opinion of poster.

Sears in Waldorf, Maryland - Freezer Issue

1.0
Details
I bought a freezer that did not work I contacted the door in seven days and was promised by a Salesman Myka that I would get a new freezer. I called the store and could not get a live person, just an answer machine. So, I visited the store three times traveling at least ten miles each time. I waited three weeks and complained to the store manger who told the salesman to set up a date to be repaired and no response. I had to call the office of the president before I was able to get a repair person.
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Review
#550909 Review #550909 is a subjective opinion of poster.
Service
Sears Repair

Sears - Manager Review from Buffalo, New York

I was once an associate at Sears and their management is absolutely horrible. They are discouraging all their customers by poor customer service. They are unorganized and very untidy. I used to get customers that would ask me when is Sears closing down because they have closed many Sears stores recently. The company isn't doing as good as they were in credit and they push credit too darn much. There was no opportunities to advance to any higher position. The store manager was never there and she doesn't do hardly much. Sears sucks as a company.
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Review
#550740 Review #550740 is a subjective opinion of poster.
Service
Sears Manager

Don't Buy Appliances from Sears (Kenmore Waterheater) 5 failures in 2 months

I've had 5 failures on my Kenmore Waterheater (4 within 1 month). I have a Service Warranty and have to wait a minimum of 2 days without hot water before a tech will arrive. Simple solutions are not listed in the troubleshooting section of the manual. They don't want to tell you so individuals have to pay 160.00 on a service call. My last service call tech replaced the entire Gas Module on my unit. He left leaving a gas leak that filled the garage with gas fumes. I called Sears Service to report this. I reached a representative from the Philippines who gave me the standard scripted speech that they couldn't get a tech out for 2 days. I explained the seriousness of this, and they still emphasized they couldn't get anyone out for 2 days. You would think at least they would be trained to react to emergencies like this. They didn't even suggest to me to turn off the gas. I called back to request to speak to a supervisor. Again I reached the Philippines. The lady asked if I could hold for 15 minutes. I asked her to have the supervisor call me. She said I could expect a call within 2 hours. Nobody ever called. I received a call the next day and explained my concern regarding this. The lady again, from the Philippines expressed little concern and basically just repeated what the other rep had said. I asked her why their reps weren't trained to deal with emergencies like this and why they didn't even provide instructions on turning off the gas to prevent an explosion. I couldn't believe that she told me that she wasn't technical and to look in the manual. She then said that they don't provide on-call technicians. I then disconnected from the conversation and figured that speaking to anyone at Sears was a waste of time. A warning for others... Look elsewhere for your appliances and warranty service!!!!
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Review
#550739 Review #550739 is a subjective opinion of poster.
Service
Sears Technical Support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Philippines Warranty Service
  • Philippines Customer Service

BEWARE OF SEARS AND TERRIFIC SALES!!!

1.0
Details
I ordered curtains off of the Sears Web Site, when I tries to return them to my local Sears store I was told that they were from a third party site, so I called Sears to find out how to return these, they have a 90 day return policy for curtains. Both Sears and I spent a week trying to reach the people at Terrific Sales, the phone goes straight to voice mail, no one ever picks up! Sears and I both sent them emails, no response, finally the we get an email from Ben at Terrific Sales that says that they have a 15 day return policy, however when you look at their return policy it only states that you have 15 days to return an item after they have issued a RMA or Return Authorization. There is nothing about how long you have to return the item from the time of receipt. This is what Teriffic Sales return policy says, notice it does not say from time of purchase or from the time you received the item, it just talks about 15 days from the time they issue you a RMA or return authorization...... "Terrific-Sales Buyers may return items that are not damaged or broken. We understand Buyers may purchase the wrong item or change their mind once they receive any item and so we accept returns under certain circumstances. All products must be returned within the time frame allowed. Buyers must request and complete the RMA form and receive a RMA Number which is valid for 15 days only and the returned products must be received by Terrific Sales within those 15 days and within 10 days from the date the RMA Number is provided. RMA Numbers are not reissued or extended beyond the 15 day time frame. Buyers requesting to return products may do so by paying the cost of shipping the items back to Terrific-Sales and shall be charged a fee of $25.00 or 20%, whichever is higher for Non-Defective Returns." They have refused to let me return the items and they are unopened, I have all my receipts and it has been less than 30 days even with all the time spent trying to reach them. The case worker at Sears was horrible, if Sears is going to have third party venders selling on their site they should all have the same return policy as Sears. It is very misleading to purchase something on Sears only to find out you didn't purchase it from them and they don't abide by the same return policy as Sears! Hey Sears have you read the customer reviews of Terrific Sales on your web site, they are all negative, why do you allow them to sell on your site???
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1 comment
Anonymous
#892779

If all their reviews were negative why did you buy from them? Not like you weren't informed.

Review
#550536 Review #550536 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$262
Preferred solution
Full refund
Tags
  • Curtians
  • Grommets
  • Terrific Sales

Sears - Unskilled Subcontractors Review from Sacramento, California

I grew up with Sears but sadly they no longer have customer service. They are incapable of truly resolving issues created by their poor quality sub contractors. I would never recommend Sears to anyone & have no intentions to ever mAje another purchase from them. There is no pride on any level and this will run Sears into the ground in a very short time!!!! IMO management is at the heart of this. They don't get it!!
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Review
#550407 Review #550407 is a subjective opinion of poster.

Sears in Brooklyn, New York - Delivery Process was a disaster

1.0
Details
My landlord ordered a fridge from sears. I was told to wait from 8am to 5pm on a Friday for the fridge. It had not come by 2pm so I called sears. I found out they had a mangled version of my address on file, but I just told them the correction assuming that would take care of things. 12 calls to customer service later they still verify my address as the incorrect one. The fridge is still not here and it is 6pm. Nobody seems to be very concerned and my whole day has been wasted. I hope sears goes out of business soon.
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Review
#550199 Review #550199 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Care and concern
  • Customer service
  • Organization
Reason of review
Poor customer service
Loss
$800

Sears - the worst appliance purchase experience of my life!

ordered washer and dryer from searsoutlet.com. the dryer was delivered after 2 weeks with no problem. washer was canceled after 2 weeks for missing legs - delivery unable to install. I was told to start the process from the beginning which I did. re-selected, re-scheduled delivery for 10 days after. on the day of expected delivery - after waiting for over 4 hours we were told they could not deliver for their truck could not make the turn onto our narrow street. the driver was very rude. said they would deliver next week in small truck. took time off to wait again - no call no show. after we checked they said they would deliver in two days - completely unapologetic about wasting our time again. 2 days later they called to let us know they can deliver but unable to install because the unit had no legs... I have called Sears and spent 2 hours on the phone trying to patiently help them to help us and deliver a washer without going through the same process again. I moved up through levels of their "solutions" department all the way to national (non)solutions. I was told by all that their hands were tight, I can order again on line and wait for delivery ... I have given them numerous chances to fix this and they have repeatedly declined... I am done with sears for good. this really was the worst appliance purchase experience of my life.
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Review
#549717 Review #549717 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Loss
$400
Preferred solution
Let the company propose a solution

Sears in Pacifica, California - Refrigerator delivered broken, then they wanted to charge to repair it

2.0
Details
I helped my elderly, blind mother order a new fridge, and the handle was broken by the Sears guy installing it. He promised if she accepted delivery he would order a replacement and return to repair the door. Replacement took a week, and then Sears informed her she needed to either install the part herself or pay a second installation fee for him to come back! Took hours on the phone, multiple customer service folks to get a promise of a repair, and only after she tried to get them to pick up the fridge and return it all together (which they also refused to do as she had "accepted delivery". Awful customer service, if you can even call it that. Who needs to deal with a company that will bully an elderly blind woman! Just don't do it!
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Review
#549259 Review #549259 is a subjective opinion of poster.
Service
Sears Installation
Pros
  • Convenience of online ordering
Cons
  • Poor customer service
  • Delivery experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Defective Bosch dishwasher, Sears deaf ears

1.7
Details
In July, we purchased a new Bosch dishwasher at Sears for our condominium renovation. Within 30 days the rinse dispenser died. A repairman fixed it, but it stopped working again within days of his visit. A second repairman ordered a new one, and when it came, he put it in. Then the screws began to fall out of the panel on the door. Another guy came and said he had to order new screws (they don't have them in their toolboxes!!). After he left, the screws in the door hinge (he had taken the panel off again)started falling out, and the door doesn't close. Inoperable!!! Sears can't send a repairman for six days and at first refused to give me a new dishwasher. Then they said okay, but we would have to pay a 15% replacement fee. Whoa, what about the time we've lost hanging on hold and waiting for them to come. It is now October!!!!
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Review
#549207 Review #549207 is a subjective opinion of poster.
Pros
  • First response positive
Cons
  • Deaf ears
Reason of review
Poor customer service
Loss
$850