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Sears - Delivery Review from Beulah, North Dakota

I ordered arange online from Sears and it was sent out and arrived damaged on a day when we were not at homeso we could not send it back at that timewhen we saw that it was damaged we called and spent about 26 hours so far on the phone getting nowhere with the Sears call centerfinally someone who said they were at the Sears Arizona Resolution Center told us they would get some of our money refunded and we could reorder a new range as the other one had been discontinuedwe've been ordered a better model which cost even more now it has been 4 months and we have not seen anything of this new range and they have not picked up the damaged range whenever we call we are givin bogus numbers to call to solve our problem some of these numbers are disconnected and some of them go to fax lineswe have spent 1500 and have nothing to show for it but a lesser broken range and no one can tell us when the new range will be here or if it will ever be sent this is obviously pure robbery we have ordered many appliances through Sears without any problems a long time ago but now sears is obviously broken and I will never buy from them again
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Review
#537975 Review #537975 is a subjective opinion of poster.

Sears got no screws left

1.0
Details
Bought brand new appliances. Fridge stove and dishwasher.the delivery guys took the boxes, but there were no screws for the handles on the fridge, filled out paperworks and they would be couriers over. Nothing happened. Called Sears got put over to parts and repairs wanted me to pay for screws. What? Don't they come with the fridge to put handles on? So called store where I purchased. Very rude and was told just go to local handyman store and get some. It might seem petty to some, but after spending over 2000 dollars on product a 5 dollars bag of screws should be included to put handles on. Never did get anywhere. After contacting head office. Three emails later got a sorry. But the most annoying thing is later you get the call about warranty. Why would I give you more money after the treatment I received.
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1 comment
Anonymous
#920207

Actually, Sears does have 'screws' left. There all in management!

Review
#537806 Review #537806 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
What about common courteously and emotional humiliation

Wrong Part Review

4 days of work missed keep sending wrong part and come to find out the part i need is not available horrible exp.
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Review
#537805 Review #537805 is a subjective opinion of poster.

SEARS ON LINE MARKET PLACE STINKS

1.0
Details
HAD THE SAME EXPERIENCE WITH SEARS MARKET PLACE THEIR ON LINE SOLUTIONS TEAM DO NOT CARE AT ALL WHEN CUSTOMERS GET RIPPED OFF. ALL YOU GET ARE LIES AND PASSED AROUND FROM ONE *** TO ANOTHER WITH NO HELP... GOT RIPPED OF A BATE AND SWITCH BY LITTLE TROOPERS ON LINE STORE AND TO THIS DAY THEY ARE STILL SELLING ON SEARS MARKET PLACE....STICK WITH EBAY AND AMAZON AS SEARS STINKS BIG TIME...I AM STILL OUT 400.00 AS THEY SCREW WITH MY ISSUE... BUYERS DON'T USE SEARS MARKET PLACE THEIR CUSTOMER SERVICE STINKS AT BEST...SEE ALL THE NEGATIVE REVIEWS THAT ARE VERY FACTUAL...STAY AWAY!!!
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Review
#537459 Review #537459 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$401
Preferred solution
Full refund

Sears - Horrible waste of time and effort

3.0
Details
Shopyourway is the worst laid out website to find things you can actually redeem points on and not pay shipping. After spending hours of selecting things only to find out I couldn't use my points, I explored enough to catch a glimpse of the catagory "redeem" to find the very few items I could select from. Of course I can't save on shipping if it's in a store.... even if the store is a long, long way from where I live. Live chat is a joke and can't help walk you through an order problem. I had to constantly make new passwords before and order would go through. Shop Your Way connected me with Sears, Sears told me to call Shop Your Way. I finally got my order to go through but after I get it... I will unsubscribe from this nonsense.
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Review
#537447 Review #537447 is a subjective opinion of poster.
Service
Sears Rewards Program
Reason of review
poor website and live chat help
Loss
$6
Preferred solution
Reimburse my shipping costs. It's not my fault you had to close so many stores and you lead me on with Free Shipping with MAX..then take it away. What seems as a close pick up to a store to you is different for me, so I gave up and paid shipping.

Sears in San Antonio, Texas - Delivery service sucks

3.0
Details
I decided to buy matresses from sears. 1st time doing business with them. The sales lady Laura was great. Its the people doi g your delivery. That stinks. They tried delivering a stained mattress then i waited another week to get a good one. Took off work and they didnt show. They called the night before to confirm time. 15 min past the ti.e its due i calk sit on hold for 17minutes at first. They tell me it changed to the following week. No phone call. I ask to talk to manager i tell him and he chuckles and tells me he knew the night before they werent delivering them. I said you could have called and. He says " I guess i could have had someone call" so i cancel my order tell them to come get box spring. We schedule for today at 630. They no showed a d no phone call. I. Alled the store. Laura once again calls them and they tell her there not gonna make it till the 26th. I forgot to mention they kept me on hold for over 2hrs. I hung up during that time and they call ne back, i said i hung up cause i thought they forgot me. And she tells me she didnt want to come back on the phone cause i was soo mad. Worst service ever. Will never do business again there.
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Review
#537416 Review #537416 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Loss
$823
Preferred solution
yall need to find a different contractor to do your deliveries

Sears - Review from Evergreen, Colorado

Purchased a washer and dryer in store on8/31, delivery on 9/11. We live in the mountains and stated at time of purchase (printed on receipt) that small truck required because of access. Guess what large truck used cannot gain access so merchandise returned to depot. Rescheduled delivery 9/22 reminded small truck required. Goods then sold on so now no dryer available 4 week delivery for dryer 10/13. Weather to be delivered 9/22. Numerous calls on day because you guessed it large truck!! Ended up no delivery now scheduled 9/24. All the calls initiated by myself and response from Sears "what do you want to do", totally incompetent and quite frankly ***. No wonder company is dying on the vine. Will never use them again and going to cancel credit card just not worth the frustration and dealing with "not my problem" attitude.
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Review
#537356 Review #537356 is a subjective opinion of poster.

Sears in Los Angeles, California - I PURCHASED A REFIGERATOR AND A FREEZER, AND JUST OVER TWO MONTHS, THE REFRIGERATOR HAS STOPPED WORKING COMPLETELY, AND THE FREEZER IS NOT FREEZING PROPERLY..

2.3
Details
I am very disappointed about both of my purchases from Sears. My refrigerator has stopped working completely, and all of my food and milk is completely ruined. Not counting the time that the refrigerator was going out, once I requested a service call, they could not repair my refrigerator for 10 more days, once I called. A customer who has just paid all of this money for a new refrigerator, including paying for an extended warranty, should not have to wait 10 days for a refrigerator repair. I have four kids in my house, and this issue has created disaster in my hose. The freezer is not working properly, and all of my ice cream has melted, several container of it, and things just are not freezing properly. To say that I am upset, is an understatement. With the economy being the way that it is, When I make a major purchases like this, I need something that will last awhile. I am not comfortable with having anyone coming out to fix major appliances, that are supposed to be new, less than three months later. Obviously these appliances are lemons. Upon discovering that my items had not lasted at all. I decided o go online, just to see if others have experienced the same issues with Sears products. I was shocked by all of the bad reviews that I read about Sears products. I feel totally ripped off, and I believe that Sears is knowingly selling defective products. If that is the case, I am not only disappointed, but totally appalled by that possibility. Years ago, my mom shopped frequently with Sears and Kmart, when they sold quality products. I can go anywhere and get this type of substandard service. Rent to own would have been better than trusting Sears. And to boot, I have been made to wait several days for a repair. Sears obviously, does not care about their customers anymore. I will never trust Sears again with a major purchase, and I would not recommend that anyone else to do so either.. If I had seen the reviews about them prior to buying, I would never have made these major purchases with them. Normally I read reviews before I buy things, especially expensive items. This time I did not, decided to trust Sears, and it has cost me tremendously. I am very disappointed with Sears, and they have lost my business. the most that I will buy, is a towel or maybe a T-shirt from them. Customer service is at an all time low, and when that happens, businesses usually shut down eventually. Which I am hearing is the case. Buy from Sears, with caution consumers. Thank you, C.W.
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Review
#537175 Review #537175 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Full refund
Tags
  • kenmore freezer and refrigerator

Sears - No explanation, no concern for customer feelings--just cancelled.

I placed an online order for a double wall oven and a washing machine, both on current sale. It was the second to last day of the sale--so I put the double oven on layaway, as I still wanted to speak to someone about it, to make sure it was a good oven--no problems. They sent me a confirmation e-mail, said it was in processing--then proceeded to cancel my order 2 days later via e-mail. No e-mail/call in between the two to tell me there was a problem. I contacted them via 'chat' them after hours on the 09/20/2014, as it was late Saturday when I arrived home. They let on my credit card was a problem--I then said I was just at Sears that day, using it to purchase more items. Then the rep changed and said it was because it was a high priced item, the order was held for 'fraud & security' the total order was around $2,000--???? I order items 3 times that cost online, never had a problem. The real issue appears to be, they did not want to honor the '35 year Sears Anniversary' sale price--cancelled it and now it is off sale and will not give me the price it was on for $1366, and want to charge me $2287. According to price viewer this oven has been on sale 4 times this year in the $1500 range--so for the anniversary sale being a couple hundred less, I do not believe this is a typo, if that is what they are trying to say (they will not come out an say it, but that is the only thing I can come up with for an answer to this bizarre behavior) ~ This renovation I am doing is due to a leaky roof--and I have had to do a complete ceiling removal and roof re-do. I was finally getting to the point of getting excited about getting a new kitchen, after 2 solid years of having a house torn apart. I do not know if I should take this as a sign to stay away from Sears products and cancel the other items I have on order/in *** with Sears to purchase or fight for my rights on this. I am just so weary with unethical, uncaring customer service now. My parents took me to shop at 'Simpson Sears' 40 years ago--my parents just re-did their house with Kenmore Elite products in 2012--I am so disappointed with a Company I thought was decent, doing something like this.
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Review
#536855 Review #536855 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

$1200 Kenmore washer from sears worked for ONLY 5 years. My old Maytag worked forever.

We purchased a new ELITE front load washer in 2008. In December the warranty expired and 6 months later so did the washer. First trip from repairman from sears cost $234 to fix a F35 code. Two weeks later the washer quit again. Second trip from sears repair now the washer needs a CCU units costing over $400. Third trip from sears repair refund my money for F35 switch but sill change service call. Let's see I am spent $1200 on a SEARS washer that lasted l months after the warranty expired and I need to spend about $650 to repair it. I want sears to replace this washer and stand behind their products.
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1 comment
Anonymous
#873030

I purchased my washer in March, by August it was leaking. We have now spent 5-8 hours/week waiting for technicians to come to our home. After 8 visits (they replaced the tub, the pump, the hoses), it is STILL leaking and they are STILL giving us the run-around.

Review
#536601 Review #536601 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Let the company propose a solution