Filter by rating
filters
State:
Show
City:
Show
Product:
Show

SEARS RIPOFF

1.0
Details
I do consumer surveys and secret-shopping-trips for extra money. I find that almost all companies are honest and pay what they promise. SEARS is NOT, one of those honest companies. They invited me to do a very detailed, secret shoppers trip. I had to drive to SEARS , take pics inside and out, find a salesperson and speak to them about different TV models and get printed information and a business card that the salesperson must sign. I wrote detailed reports on every aspect of this "mission". I uploaded 5 photos and completed all required input . Overall, I spent almost 4 1/2 hours doing this job. I was disgusted to receive $1.50 from SEARS instead of the promised $13. I then searched the words, "SEARS Dishonest Company" and was SHOCKED to see all of the complaints and dissatisfaction with SEARS in all areas. From now on, I'll search the company's reputation BEFORE doing any type of business with them. SEARS has been coasting along on their (FORMER) good reputation for too long. SEARS is simply a good place to get ripped off.
View full review
Review
#538445 Review #538445 is a subjective opinion of poster.
Reason of review
SEARS secret-shopper-robbery
Loss
$12
Tags
  • dishonest business dealings

Sears's inability to work with the purchasing public

1.0
Details
The telephone service does not work. It's inability to solve problems that consumers have is amazing. How about if you could talk to a real person to find the answers to questions that you have instead of talking to a computer? Ultimately you talk to someone obviously in some country other than ours ,that you cant understand ,and can't help you. What's the matter with you people and your business practices? Keep cutting your business cost and forgetting that it is the consumer who is looking for quality and service who will ultimately be the reason for your loss of income..
View full review
Review
#538278 Review #538278 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears - Delivery Review from Beulah, North Dakota

I ordered arange online from Sears and it was sent out and arrived damaged on a day when we were not at homeso we could not send it back at that timewhen we saw that it was damaged we called and spent about 26 hours so far on the phone getting nowhere with the Sears call centerfinally someone who said they were at the Sears Arizona Resolution Center told us they would get some of our money refunded and we could reorder a new range as the other one had been discontinuedwe've been ordered a better model which cost even more now it has been 4 months and we have not seen anything of this new range and they have not picked up the damaged range whenever we call we are givin bogus numbers to call to solve our problem some of these numbers are disconnected and some of them go to fax lineswe have spent 1500 and have nothing to show for it but a lesser broken range and no one can tell us when the new range will be here or if it will ever be sent this is obviously pure robbery we have ordered many appliances through Sears without any problems a long time ago but now sears is obviously broken and I will never buy from them again
View full review
Review
#537975 Review #537975 is a subjective opinion of poster.

Sears got no screws left

1.0
Details
Bought brand new appliances. Fridge stove and dishwasher.the delivery guys took the boxes, but there were no screws for the handles on the fridge, filled out paperworks and they would be couriers over. Nothing happened. Called Sears got put over to parts and repairs wanted me to pay for screws. What? Don't they come with the fridge to put handles on? So called store where I purchased. Very rude and was told just go to local handyman store and get some. It might seem petty to some, but after spending over 2000 dollars on product a 5 dollars bag of screws should be included to put handles on. Never did get anywhere. After contacting head office. Three emails later got a sorry. But the most annoying thing is later you get the call about warranty. Why would I give you more money after the treatment I received.
View full review
1 comment
Anonymous
#920207

Actually, Sears does have 'screws' left. There all in management!

Review
#537806 Review #537806 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
What about common courteously and emotional humiliation

Wrong Part Review

4 days of work missed keep sending wrong part and come to find out the part i need is not available horrible exp.
View full review
Review
#537805 Review #537805 is a subjective opinion of poster.

SEARS ON LINE MARKET PLACE STINKS

1.0
Details
HAD THE SAME EXPERIENCE WITH SEARS MARKET PLACE THEIR ON LINE SOLUTIONS TEAM DO NOT CARE AT ALL WHEN CUSTOMERS GET RIPPED OFF. ALL YOU GET ARE LIES AND PASSED AROUND FROM ONE *** TO ANOTHER WITH NO HELP... GOT RIPPED OF A BATE AND SWITCH BY LITTLE TROOPERS ON LINE STORE AND TO THIS DAY THEY ARE STILL SELLING ON SEARS MARKET PLACE....STICK WITH EBAY AND AMAZON AS SEARS STINKS BIG TIME...I AM STILL OUT 400.00 AS THEY SCREW WITH MY ISSUE... BUYERS DON'T USE SEARS MARKET PLACE THEIR CUSTOMER SERVICE STINKS AT BEST...SEE ALL THE NEGATIVE REVIEWS THAT ARE VERY FACTUAL...STAY AWAY!!!
View full review
Review
#537459 Review #537459 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$401
Preferred solution
Full refund

Sears - Horrible waste of time and effort

3.0
Details
Shopyourway is the worst laid out website to find things you can actually redeem points on and not pay shipping. After spending hours of selecting things only to find out I couldn't use my points, I explored enough to catch a glimpse of the catagory "redeem" to find the very few items I could select from. Of course I can't save on shipping if it's in a store.... even if the store is a long, long way from where I live. Live chat is a joke and can't help walk you through an order problem. I had to constantly make new passwords before and order would go through. Shop Your Way connected me with Sears, Sears told me to call Shop Your Way. I finally got my order to go through but after I get it... I will unsubscribe from this nonsense.
View full review
Review
#537447 Review #537447 is a subjective opinion of poster.
Service
Sears Rewards Program
Reason of review
poor website and live chat help
Loss
$6
Preferred solution
Reimburse my shipping costs. It's not my fault you had to close so many stores and you lead me on with Free Shipping with MAX..then take it away. What seems as a close pick up to a store to you is different for me, so I gave up and paid shipping.

Sears in San Antonio, Texas - Delivery service sucks

3.0
Details
I decided to buy matresses from sears. 1st time doing business with them. The sales lady Laura was great. Its the people doi g your delivery. That stinks. They tried delivering a stained mattress then i waited another week to get a good one. Took off work and they didnt show. They called the night before to confirm time. 15 min past the ti.e its due i calk sit on hold for 17minutes at first. They tell me it changed to the following week. No phone call. I ask to talk to manager i tell him and he chuckles and tells me he knew the night before they werent delivering them. I said you could have called and. He says " I guess i could have had someone call" so i cancel my order tell them to come get box spring. We schedule for today at 630. They no showed a d no phone call. I. Alled the store. Laura once again calls them and they tell her there not gonna make it till the 26th. I forgot to mention they kept me on hold for over 2hrs. I hung up during that time and they call ne back, i said i hung up cause i thought they forgot me. And she tells me she didnt want to come back on the phone cause i was soo mad. Worst service ever. Will never do business again there.
View full review
Review
#537416 Review #537416 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Loss
$823
Preferred solution
yall need to find a different contractor to do your deliveries

Sears - Review from Evergreen, Colorado

Purchased a washer and dryer in store on8/31, delivery on 9/11. We live in the mountains and stated at time of purchase (printed on receipt) that small truck required because of access. Guess what large truck used cannot gain access so merchandise returned to depot. Rescheduled delivery 9/22 reminded small truck required. Goods then sold on so now no dryer available 4 week delivery for dryer 10/13. Weather to be delivered 9/22. Numerous calls on day because you guessed it large truck!! Ended up no delivery now scheduled 9/24. All the calls initiated by myself and response from Sears "what do you want to do", totally incompetent and quite frankly ***. No wonder company is dying on the vine. Will never use them again and going to cancel credit card just not worth the frustration and dealing with "not my problem" attitude.
View full review
Review
#537356 Review #537356 is a subjective opinion of poster.

Sears in Los Angeles, California - I PURCHASED A REFIGERATOR AND A FREEZER, AND JUST OVER TWO MONTHS, THE REFRIGERATOR HAS STOPPED WORKING COMPLETELY, AND THE FREEZER IS NOT FREEZING PROPERLY..

2.3
Details
I am very disappointed about both of my purchases from Sears. My refrigerator has stopped working completely, and all of my food and milk is completely ruined. Not counting the time that the refrigerator was going out, once I requested a service call, they could not repair my refrigerator for 10 more days, once I called. A customer who has just paid all of this money for a new refrigerator, including paying for an extended warranty, should not have to wait 10 days for a refrigerator repair. I have four kids in my house, and this issue has created disaster in my hose. The freezer is not working properly, and all of my ice cream has melted, several container of it, and things just are not freezing properly. To say that I am upset, is an understatement. With the economy being the way that it is, When I make a major purchases like this, I need something that will last awhile. I am not comfortable with having anyone coming out to fix major appliances, that are supposed to be new, less than three months later. Obviously these appliances are lemons. Upon discovering that my items had not lasted at all. I decided o go online, just to see if others have experienced the same issues with Sears products. I was shocked by all of the bad reviews that I read about Sears products. I feel totally ripped off, and I believe that Sears is knowingly selling defective products. If that is the case, I am not only disappointed, but totally appalled by that possibility. Years ago, my mom shopped frequently with Sears and Kmart, when they sold quality products. I can go anywhere and get this type of substandard service. Rent to own would have been better than trusting Sears. And to boot, I have been made to wait several days for a repair. Sears obviously, does not care about their customers anymore. I will never trust Sears again with a major purchase, and I would not recommend that anyone else to do so either.. If I had seen the reviews about them prior to buying, I would never have made these major purchases with them. Normally I read reviews before I buy things, especially expensive items. This time I did not, decided to trust Sears, and it has cost me tremendously. I am very disappointed with Sears, and they have lost my business. the most that I will buy, is a towel or maybe a T-shirt from them. Customer service is at an all time low, and when that happens, businesses usually shut down eventually. Which I am hearing is the case. Buy from Sears, with caution consumers. Thank you, C.W.
View full review
Review
#537175 Review #537175 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Full refund
Tags
  • kenmore freezer and refrigerator