Sears Reviews and Complaints
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Sears home installation.... homeowner beware. I purchased a garage door opener with installation from sears. The installer came and installed the opener an I noticed the next day chunk of the was molding damage and its pulling away from yhe wall when the garage door is...
Sears Lies and Customer Service is a Joke
Purchased a washer & dryer from Sears in January and for 3-4 months everything was fine. Then the nightmare begins. I have spent more time on the phone with them and taken more days off of work to wait on a technician to come out. First time the technician came out and fixed the problem and said there was a design flaw with the specific model and we should try and get a new one. Second time they scheduled it (under the wrong name and model) then called and said the technician was sick so they would have to reschedule (again had taken half a day off work). Later that evening a technician showed up out of the blue, he had all the wrong information, name, phone number, model number etc. But because the service ticket was not correct he could not do anything. About 3 days later another technician showed up (another half day off of work) and said that there was a firmware update due to the design flaw. Now the washer has been working ok (other than the grinding noise it makes when they cycle starts up) but wait went to turn it back on and low and behold the unit wont power up and the door is locked. My wife and I have collectively been on the phone with Sears for over 3 hours and no one can seem to help us out. Problem with this is not that the service date is for next week but the fact that we have cloths in the washer and by waiting for a week the cloths will probably spoil. So I am trying to get someone to give me some help on getting the washer opened so that we do not have to replace all of the cloths in there. Again, customer service tells me there is nothing that can be done till next week. If I try to open it myself the warranty will be voided. So do I let $1,000 -$2,000 worth of cloths spoil or do I open it myself.
Sears - Delivery Service Review
New in the area mistakenly, went to Sears to purchase Washer and Dryer. Employee in store needs more training, Customer services lied about my concerns information was entered. After 4 trips and paid for deliver set up they still did not compete job. After being charge by Sears for set up was so sick and tired of them I ended up paying someone else to hook up washer and dryer. Company have to take the time to train the Employees and also the ones working in customer service . Very disappointed would not referral Anyone to Sears.
Sears Delivery Service
Sears - Mattress Set Review from Bellevue, Washington
Bought two mattress sets and a stove. What a nightmare, first one of the mattress sets was incorrect and so we go to correct it downstairs and aren't given our stove receipt. They changed the delivery of stove and then wouldnt take our old mattresses after we paid for this. He wanted to leave my new mattresses in my garage or outside and refused to put them in our rooms this is an outrage I canceled all items and will take my business somewhere else.
Sears - Bad Service, Bad mower
In late 2011 Purchased a ride on mower at Sears, Model # 944.601380, this unit is manufactured by Husquavarna. First had an issue at the end of 2012, front tires were literally rotten, checked with Sears, no recalls, even thought the parent company that manufactured the mower did recall it for rotten tires. This mower has been used for no more then 20 hours and now the Subasm final drive is gone in it, the part alone is $322.99 plus a big job to install. I have friends that have mowers from Sears that are 20 years old and these kinds of problems not even heard of. This model is obviously the exception to the rule and I would like to know how many other consumers out there feel ripped off by Sears pissy warranty of 2 years on something like this.
Reason of review
Damaged or defective
Let the company propose a solution
Sears - Lemon ruling is a lemon--Refrigerator customer service
A year and a half ago, I purchased a Kenmore top-mount refrigerator which promptly broke down. It was fixed under warranty. Last month, it broke again. So I called the "lemon" number. A nice representative said that he spoke to his superior and would refund me not only a 2 percent discount on the next fridge but also what I would have paid in service (about $230." After three follow-up calls and unpardonable wait times while customer service reps did "research," I was told that the check I was promised by the first rep had been issued twice and cancelled because the repairs had been done under warranty. No one took the trouble to even notify me about this. This after I'd been promised the $230 rebate plus the 2 percent discount. This is a way to treat loyal customers? To me, this is not only not a company that doesn't behind its product but also one that prevaricates, fabricates and plays its customers. Meanwhile, I've been stuck with a broken refrigerator for two weeks and they've lost a customer. I expect nothing more than the usual syrupy "Oh, we're so sorry about that.
Goodbye, Sears, and forever
I'd been a confirmed Sears buyer for decades. A year and a half ago, I bought a Kenmore top-mount freezer fridge that promptly broke down. It was repaired under warranty. Three weeks ago, it broke down again. I called the customer center, and a very nice customer rep promised me not only a 2 percent discount but also a rebate equal to what the repairs would have cost me. I got an e-mail with the case number. After two more calls that included a promise for a check instead of a credit card rebate (since I heard nothing more), I learned today from a fourth call that included about 15 minutes of "research" that the check had been issued and cancelled twice because it had been done under warranty and the rep shouldn't have promised me such a thing (he had done this after speaking with a superior). No one even gave me the courtesy of a contact call. This is a way to treat loyal customers? To me, this is not only not a company that doesn't stand behind its product but also one that prevaricates, fabricates and plays its customers. Meanwhile, I've been stuck with a broken refrigerator for two weeks. They've lost a 40-year customer and I've contacted them as such. I'll most likely get an e-mail with a syrupy "Oh, we're so sorry about that."
I've been trying to make a layaway payment since September 3 and I can't get through I been making phone call they can't help me
Sears in Ann Arbor, Michigan - Still waiting for my Washer and Dryer
This has to be the worst company to deal with. I am still waiting for a delivery that was scheduled and never came. I was told by a computer what time my delivery would be on Friday and it was not convenient for me so I called and changed it for later that day. The delivery came in the morning when I was not here and I was never notified. So, I wait all day until 6:15 and call. They told me they came in the morning and I was not home...Well, duh...that is why I changed the time. The customer service person promised me the machines would be at my house Monday morning by 8:00 am. God forbid they try to correct their mistake and come on a Saturday. I get the email Saturday telling me they are coming Monday and will call the night before to tell me the time. At 9:00 pm Sunday I call, they are not coming Monday, now they are coming Tuesday. When was someone going to let me know? I will believe it when it happens. Remember, if you want to work for Sears Home delivery, you must complete 3rd grade and be able to not give a *** about customer service.
Sears Delivery Service
SEARS HOME IMPROVEMENT IS NOT OUR GOOD OL' FASHION 50s DARLIN' ''SEARS''
SEARS HOME IMPROVEMENT NEEDS ''TIME'' BEFORE SUPERIOR COURT JUDGES IN AMERICA (every state in the union)....SO PLEASE FILE YOUR SMALL CLAIMS ACTIONS AND FILE YOUR LAWSUITS IN SUPERIOR COURTS AND IF YOU ARE OVER 60 GET YOU A SENIOR/ELDER LAW ATTY....MAKE AMERICA AWARE OF THESE LEGAL SHISTERS....(& don't expect too much help from state construction license boards---they be commercial brethren). SHI is ''not'' our old American darling:SEARS....that we loved so much. Today's Sear's Home Improvement is a monster comparatively. I'm a consumer activist and an elder activist and they got me. I told them flat-out, "I feel like I've been fleeced!" So. I plan to TEST THE SENIOR & ELDER (FINANCIAL) LAWS IN MY STATE, CALIFORNIA. I am 69. I hired SHI simply because of the name SEARS!!!! MAJOR COMPLAINT: *NO INVOICE. YOU ONLY GET ONE NUMBER FOR A KITCHEN. THAT'S IT. AND ONE NUMBER FOR A BATHROOM. THAT'S IT. NOTHING MORE. NO INVOICE. NO MORE BREAKDOWN THAN THAT. SO. LET'S SAY YOU ORDERED A HIGH-END PRODUCT, A SINK, THAT MAY HAVE COST $500 (or more--you don't know, they won't say) BUT WHEN YOU SAW THIS HIGH-END PRODUCT YOU SAID TO CHANGE IT TO A STAINLESS STEEL SINK LIKE YOU WANTED IN THE BEGINNING. WELL. YOU DON'T GET ANY KIND OF PAPERWORK THAT TELLS YOU SOME SORT OF CREDIT WAS DONE EVEN IF THEY CHARGED YOU FOR A CHANGE OF MIND AND THE INSTALLER TOLD YOU THERE WAS NO EXTRA CHARGES FROM THEIR COMPANY FOR DOING THIS. EVEN IF THEY DID CHARGE....DON'T YOU WANT TO SEE THAT ON AN INVOICE? IF THEY FORGOT TO DO ''ANYTHING'' WOULDN'T YOU LIKE TO HAVE AN INVOICE SO YOU COULD KNOW IF THEY CHARGED YOU FOR THAT SERVICE OR PRODUCT. YOU GET NO OTHER NUMBER; YOU GET NO OTHER PAPERWORK BUT THE CONTRACT. *I SIGNED THE CONTRACT IN MARCH-2014, THEY DIDN'T COME UNTIL MAY-2014 AND THEY DIDN'T LEAVE UNTIL THE END OF JULY-2014 AND EVERY ONE OF THE WORKERS AND INSTALLERS BUT ONE, THE SINK GUY, WAS FROM ANOTHER COUNTRY: EMIGRANTS, BUT NO PROBLEM WITH THAT, UNTIL IT'S YOUR MONEY AND THEN THEY CAN'T SPEAK A WORD OF ENGLISH. ALL IN ALL THOUGH, I WAS GLAD THERE WERE NO BIG PROBLEMS WITH ALL THOSE STRANGE GUYS IN MY HOUSE. *NOTE: YOU NEED TO KNOW THIS......THAT IF SEARS HOME IMPROVEMENT DOESN'T PAY THOSE COMPANIES AFTER YOU PAY SEARS....THOSE SUBCONTRACTED COMPANIES CAN STILL SUE YOU AND PUT A LIEN ON YOUR PROPERTY. (YOU ARE MUCH BETTER OFF DOING THE SUBCONTRACTING YOURSELF. JUST CALL COMPANIES AND CHECK THEM OUT...) *EVERYTHING I WANTED WAS NOT DONE LIKE, A BACKSPLASH, MY 40-YEAR OLD BACKSPLASH IS STILL ON MY WALL VERY GREASY....WITH THE INSIDES OF MY 40 YR OLD CABINETS--THEY DO NOTHING ABOUT THE OLD INSIDES AND NO RECESS LIGHTING WAS DONE...CAN YOU IMAGINE ME PAYING FOR THAT AND DON'T HAVE IT--HOW WOULD I KNOW WHAT THEY CHARGED ME FOR IN THE $18,000 THEY SAY I OWE UNLESS I HAVE SOME KIND OF INVOICE WITH A BREAKDOWN OF THE COST? EVERY COMPANY HAS TO GIVE A BREAKDOWN, AN INVOICE, BUT NOT SEARS. *i COMPLAINED SO THE DISTRICT MANAGER SAID HE WOULD GIVE ME A $500 CREDIT BUT THAT DOESN'T SEEM TO HAVE HAPPENED BECAUSE NOTHING IS ITEMIZED ON THE SEARS CREDIT CARD--THEY DON'T IDENTIFY THE TRANSACTIONS ON THE CREDIT CARD (AT ALL); (AT ALL). THEY GAVE ME ZERO INTEREST FOR 12 MONTHS. [IF I HAD USED ANOTHER ZERO-INTEREST CARD I COULD HAVE MADE THEM IDENTIFY THE TRANSACTIONS AND ARGUED WITH THEM OVER THE CHARGES BEING PUT ON THE CARD.] ANYWAY, THAT CREDIT CARD MAKES IT EASY FOR THEM TO CHARGE YOU; THEY PUT ANYTHING THEY WANT ON THAT CREDIT CARD. THEY DON'T LABEL IT AND WHEN YOU CALL, LIKE I DID, AND TALKED TO A LOT OF REPRESENTATIVES...SOME GAVE ME TIDBITS OF INFO...AND EVEN PROMISED ME A COPY OF THE INVOICES FOR MY JOB BUT THEN I GOT A LETTER FROM SEARS CREDIT CARD COMPANY ABOUT EACH JOB SAYING ''THOSE RECORDS ARE NOT AVAILABLE''. A judge has to have an invoice to decide a case, a breakdown, why can't I get the same breakdown as a customer? *I MADE MY STAND (I WAS ILL BUT MADE MY STAND): "No invoice, no breakdown: no bathroom job!" We went round and round in emails--BE SURE TO USE EMAILS AS YOUR LEGAL RECORD OF WHAT WAS SAID--and I asked for an ''End Number'' which is legal tender establishing the amount in question. They did not respond. They put charges on my credit card. They charged me for the kitchen in its entirety with no back splash, no recess lighting, no floor because I complained and no credit for $500, no credit for $200 stainless steel sink and they charged me 30% of the amt named for the bathroom as a downpayment and they charged me for other stuff, material losses they claim they could not send back but would not show me paper work or allow me to buy these materials. TOTAL SEARS SAY I SHOULD PAY: $20,000. PLEASE DO NOT USE ''SEARS HOME IMPROVEMENT''--THE CORPORATE MODEL IS A SCAM...YOU WILL FEEL FLEECED IN THE END.-----MARGARET OPINE
Reason of review
NO INVOICE OR OTHER BREAKDOWN OF COSTS
I want an invoice of costs and breakdown for the kitchen and $7,000 adjusted on credit card for added cost for no work whatsoever.
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