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Sears review in Findlay, Ohio: Ruined our engine

1.0
Details
WE were driving from Florida to Michigan to relocate. We wanted to be sure the car was safe with two toddlers. We had the oil changes etc at Sears. THey did not put clamps on properly and the oil leaked out on Sunday morning in bumf... Ohio where there was no one open. So here we were, on the side if the road with two crying babies and we had no cell phones then. Sooooo, this *** poor service has been going on for a very long time..... All they said was well we must have done something g after they did the service...BS>>>>>
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Review
#542477 Review #542477 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$3850

Sears review in Marietta, Ohio: Shoddy merchandise, slow service, expensive fix

I bought a refrigerator, dishwasher, stove and microwave from Sears 1 1/2 years ago. Three months ago, the frig began to malfunction. It would not stop making ice. I emptied ice tray daily for a couple of months when frig started leaking water onto my new wood floors. I called for a repairman & was told I cou;dn't have anyone for 3 weeks. He came today, fixed the problem in ine hour and charged me $204. I protest that this should not have happened to a new refrigerator in the frst place and if it di, a repairman should have been available within a few days and I protest the exorbitant cost. Also. in spite of the fact that I moved my refrigerator away from the wall daily to clean up leaking water, my new wood floors are discolored due to the water. Shoddy merchandise and terrible service. I would not recommend Sears to anyone.
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Review
#542038 Review #542038 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Chilliwack Sears Sucks

I ordered a box spring and mattress on line thru an email Sears had sent to me. It arrived quickly but the two othro pillows they promised free took forever. It was a matter of me hounding them, making several phone calls, going in to check my order physically to find out the pillows still were not there. I have been billed now on my Sears credit card - meanwhile I refuse to pick up the set until everything is there. Finally I got so pissed off that i swore at the warehouse guy, my apologies but I left him my number to tell me to call me when the pillows have arrived and then hung up on him. I hate to say but it should not get to this point of having to yell and swear at someone in order to get things done. Meanwhile as I write this review I received a phone call from some guy in Sears telling me that everything is there! I told him I will be in this Saturday. I wonder if I would of told them to have it delivered, would they have brought out my two pillows at a later date. I await to hear back from them but will never buy anything from Sears again either on line or thru the catalogue.
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Review
#541620 Review #541620 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

SEARS Changed & Not For The Good

1.0
Details
My parents just put in new kitchen linoleum and needed a new refrigerator. They had one delivered from Sears. The 2 delivery guys were extremely rude to my elderly parents and actually kicked and DENTED the side of their brand new fridge while trying to slide it into place. They then TORE a long strip of their brand new flooring and my parents had to PAY for the floor guy to come back to repair it. SEARS would not listen to or help my parents resolve these issues. They were rude and insisted, they were at no fault. A friend of my fathers used to work for Sears in their appliance dept and swears that they refurbish USED appliances and sell them as new. The ice machine started leaking at 6 months. Wish this friend would of warned them BEFORE, they bought a Sears appliance!
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Review
#541424 Review #541424 is a subjective opinion of poster.

Sears review in Live Oak, Florida: Rude associates that lie to cust

1.0
Details
I had a serv man out to repair wsher.Could not do 1 load did not work.I phoned Sears was told repairman would call back within the hr that was tues. Sept 30 have still not heard frm him.I called many #s most with foreign people all I got was liess broken promises .I am 64 grew up with Sears over the yrs bought pool sat. and had credit line with you always thought Sears help this ctry grow now I wouldnt trust anything u folks tell me Does nobody at Sears care about cust anymore? I think word of mouth can be a blessing or hurtful for my part I have nothing to good to say about the store I grew up with.I trully believe you would rather outsource your workforce go save $ and to avoid really helping your cust.If any does care I would appreciate hearing frm english spking. person I did spk. with 2 emp that did spk english and got nowhere even told It didnt matter to them I had been lied to and treated rudely I do have their names & I d #s.Please call my hse #s you have all this info on file since I called so many times.If u dont contact me Ill figure u are a company of lies. times times. If you choose to ignore me you will prove me right
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Review
#541394 Review #541394 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Loss
$186
Preferred solution
Full refund

Sears bad customer service

1.0
Details
My GE washer is leaking and called sears and made appointment, the window was 1 to 5 after staying home and waiting 4 hours , technician called at 4:55 and said he can't make it, made another appointment and again at 3:30, technician called and said he can't make it what kind of customer service is that? I called 9 times to speak to a manager and it keeps getting connected to the international call center and when I ask them to transfer me to a manger, they all hang up worse customer service all they did, schedule another appointment and they offer 50 dollars gift card, I have already paid 90 for technician to just take a look at my washer and they ask for another 400 for a washer that I bought 700
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Review
#540620 Review #540620 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Poor customer service
Preferred solution
Full refund

Sears Repair Review

Called to have a repair on my washer that is under warranty...my scheduled appointment was going to be a month away. ..waited from 8 to noon no show no call...called sears to ask why and they tell me its going to be another month...absolutely unacceptable customer service. ..i will never spend money at Sears again
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Review
#540389 Review #540389 is a subjective opinion of poster.
Service
Sears Repair

Horrific Billing Service Review

Horrific billing service! Please contact me. 410 241 3741
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Review
#539598 Review #539598 is a subjective opinion of poster.

I have had my power washer at sears service 4 times, I picked up yesterday ,missing parts and oil leaking, really Sears you send things looking like this!

2ND TIME SENDING THIS LETTER, NOW UNDER THIS IS ANOTHER LETTER FOR TODAY’S PICKUP OF MY PRODUCT YOU REPAIRED. STILL AS OF TODAY I HAVE GOT NO RESPONSE NOW HERE IS ANOTHER LETTHER I HOPE SOME ONE READS IT AND GETS BACK WITH ME ON THIS. THANK YOU!!08/22/2014Dear Sears Corporate Office Headquarters HQMy name is Kim Cherny, On June 7th 2014 I took my power washer Craftsman#919-792500, Serial # 4107016553. I originally took the unit to get looked at because I didn’t want the lawnmower shop down the road to work on it in fear it would not be repaired properly. It started great as it always has because I have always taken great care and pride of my things and this product sears Craftsman is all me and my family has every purchased due to the name "Sears" says quality. So I knew when I took my 1998 unit to be repaired with you it would cost more but I knew it would be taken care of properly. What the original repair was, is no water was coming out of the wand I was afraid it was the pump, but after the starting it up I could see as some water came out then it quit hopefully it wasn’t the pump. I figured while it was there I would treat my machine to an oil change, filter, and both water hose, and wand connectors. So on (1st time back from repair) July 14th (5 weeks later) I get call the unit is done (I paid $50.00 deposit) so I go get the unit as I get to sears the first thing I notice is the side cover (control panel cover#692574) WAS MISSING I WAS VERY UPSET then I decided to check if the other work I paid for was completed, The oil change, filter, and both water hose, and wand connectors and IT WAS NOT the oil was dirty, the connections and no new replaced filter either. You know what really bothers me about this if I was not mechanical inclined it would have never been noticed. I am a professional car detailer I am a great attention to detail on all of my personal positions and take care of them all, I feel as a woman I was taken advantage of. Any way WHY was this cover taken off It would be like taking your car to garage to get painted and they took the motor out? Really this is Sears the name is why my house has refrigerator, stove, washer, dryer, T.V’s, camcorders, cameras, *** Wacker’s, blowers, lawn equipment, housing wares, tools, tools, tools, garage door openers, clothes, gas and charcoal grills, camping equipment and on and on. I mention this to one of your people that answered the phone T the service center as I told them time and time again I have to go rent a unit to do my power washing, I have lost some jobs due to my unit being at sears service the entire summer, all I wanted was my unit taken care of and all the parts on it as it was when it was brought in. At pick up I paid the $50. 00 deposit, then when I went to pick up the first time the cost that I was approved when sears told me what they found wrong with the unit the wand, I even reminded the lady that called for $ amount approval "did they change the oil, the connectors, and the filter" she stated if they will have everything on work order completed I went through my list so the So back it goes oil, the connectors, and the filter will be done also she said yes. As I stated before when picking the going to service to pick up my unit I was very upset and all this was not completed and the missing cover. So the service guy at the Linden road Flint Michigan store wrote it up as a RECALL and sent it back out again. So on 08/19/2014 my unit comes back with an oil leak, and the cover still missing (control panel cover#692574). Now it looks as if it was used by these people it was very dirty, oil leaking all over unit I was just flabbergasted to the point of WOW, this is why I brought this to sears so this type of thing would not happen!, Mean while I was told by a Stella at 847-286-2500, that I was to return the unit to sears (it was still inside my truck the service guys put it in there for me, I took it as the service center was closing, I figured I would call the sears corporate office and try to get some help on what to do, At this point I am afraid as long as you guys have had my unit if it even runs, This has been a big ordeal for me and my family, and friends as we all have thought the best of sears, one thing if this is not taken care of properly I am writing a long detailed letter like this and giving it to papers, and local T.V stations because I feel the community needs to know that sears is and has turned into the back yard mechanic undependable, unreliable. I have spent the $50.00 deposit, and $171.94 with a total of $221.94 and I believe as the good auto parts, fast food, and my own manager would do the right thing and refund the customer due to the money loss, as I have a loss of $1500.00, and I have a another job this week end and I have to rent a power washer to work this week end. You know I have worked hard my whole life and endured a lot this is the worst I have gotten treated as a dumb woman that don’t know the difference on her machine. I believe the cost of $212.94 plus the cost of renting a machine. I know I have lost making money as you know I live in Michigan and my summer of making extra money to live on has almost passed as it will be snowing time in a few months. I am sorry if anyone has felt as if I was rude but this experience has been financially hard, and being treated poorly has not helped. I must say the service center on Linden Road here in Flint Michigan has been great with all this and they have said they have never seen this type of things happen before and was apologetic to me. 1st, 2nd. 3rd Time in for repair.Thank you for your time, Kimberley ChernyCell# 810-845-0248 before 5:00pmHome # 810-232-5295 after 5:00pm4018 Brunswick Ave Flint, Michigan 48507 4th, 5th Time in for RepairDear Sears Corporate Office Headquarters HQMy name is Kim Cherny, On June 7th 2014 I took my power washer Craftsman#919-792500, Serial # 4107016553. I originally took the unit to get looked at because I didn’t want the lawnmower shop down the road to work on it in fear it would not be repaired properly. It started great as it always has because I have always taken great care and pride of my things and this product sears Craftsman is all me and my family has every purchased due to the name "Sears" says quality. So I knew when I took my 1998 unit to be repaired with you it would cost more but I knew it would be taken care of properly.Here I am again writing you, as I have stated in the previous letter on 08/22/2014, at this time I have had my power washer Craftsman#919-792500, Serial # 4107016553. Now 4 times, and when I went to sick up a week ago the pump and engine oil was checked by myself and the sears service people here in Flint Michigan service center on Linden Road. The engine oil in which I paid to be changed was over filled, and the pump oil was almost empty as the sears service guy (Dan) also checked it the dip stick saying no oil in it, so for the 4th time it was sent back. I had called the service center where it goes to be repaired I talked with the manager Bruce, I ask him you guys have had this since June 7th I hope it works? And I ask am I ever getting this back he stated on Friday 19th September that it was completed he said he was sorry, and the service center here would call me when it gets back here. So today when I got home from work 1 week later I still have not got a phone call from service saying if it was back or not, so I decided to call the guy that answered the phone stated it has been here a couple days, SO WHY DIDN’I GET A PHONE CALL, SO I WENT TO PICK IT UP. AND OF COURSE I NOTICED IT LOOKS SO BEAT UP AS I STATED LAST TIME I WENT TO GET IT , THAT IT LOOKED AS IF SOME ONE HAD BEEN USING IT? I AM A PRFESSIOANAL CAR DETAILER AS THE SERVICWE GUY STATED IT LOOKED NEW WHEN I HAD ORIGINALLY TOOK IT TO BE REPAIRED. SO I GET HOME HOOK THE WATER UP TO IT, AND THE HANDLE HOSE. (MY NEW WAND WAS INSTALLED BY YOUR SERVICE AS I PAID $219.00 DOLLORS FOR IT) I WENT TO SPARY AND THE NEWLY INSTALLED WAND DON’T HAVE ALL THE PARTS ON IT (MISSING JETS) AS THIS IS NEEDED TO POWER WASH. I decided to UN screw the new wand and put the old wand sears said was broken that this is why it was not spraying (check first work order for why I brought in sprayer not working. They stated that the wand was bad this had to be replaced. So it worked but my power washer has no pressure, well it is the old wand so this could be why no pressure but why did it spray when I got the first phone call to get repair approved the ladie stated the wand did not work would not spray water?So my question to you is what I do now because you have had my power washer all summer. Sending it back and forth is plain ridiculous. I want a phone call from a corporate office person with sears, I f I don’t get this call within a week I will see you in court and I will put this on multimedia, and my local paper here The Flint Journal. I am sorry I have been sooo patient NO one responded to my first letter , and after I submitted it , It said you would get back with me with in the next 8 hours YOU DID NOT!!!! SIGNED I JUST WANT MY POWER WASHER REPAIRED!!! Thank you for your time, Kimberley ChernyCell# 810-845-0248 before 5:00pmHome # 810-232-5295 after 5:00pm4018 Brunswick Ave Flint, Michigan 48507
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Review
#539304 Review #539304 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
I took my power washer to you because the water was not spraying from the wand, you have had it back forth since June 7th 2014, I picked up each time missing parts(cover), oil leaks(This has never leaked anything always run great)

Sears review in Sacramento, California: They canceled my living room set order because they mismarked the price! Be careful of 3rd party vendors they use. Super slimy practices!

1.0
Details
I ordered a living room set online at Sears.com. I waited for weeks until it was almost the delivery date. When I called to ask what time it would be delivered (so I could take time off work) I was told to call Cymax.com (third party vendor that sales on Sears.com). Keep in mind, the people I talked to at Sears could barely speak English so there was much confusion and frustration! I called Cymax and it took more than a half an hour for them to answer the phone. After trying to locate the order through Sears.com, they informed me that Sears had priced the set too low and the manufacturer canceled my order. NOBODY ever notified me and I found this out just days before it was to be delivered. Despite several phone calls and emails, NOBODY at Sears has made this right and now it's taking forever for them to credit my card back the money. So not only am I out all that money now, I have no couch and have to order something else. I have NEVER dealt with such terrible companies. Customer service from Sears and Cymax have been the worst. I am canceling my credit card with Sears and will NEVER do business again with them. BEWARE OF ONLINE ORDERS AND THEIR SHADY 3RD PARTY VENDORS!
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Review
#539129 Review #539129 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution