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Never every buy anything from Sears online. I ordered from Sears online for 6 toilet paper holders on July 17th to be shipped to a store to pick up. It never got there and I have been emailing and calling every day and no one will give me my money back. They all say...
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1 comment
Anonymous
#1098848

Sears did the same to me, December 30th 2015 they ordered me the item and 45 minutes later told me the item was not available so they cancelled my order, I am still waiting for my refund of $180.99 to be put back on to my card everyone I talk to give me a different story as to how the process works, I personally think Sears pulls frauds and tries to scam the customers hoping that they'll just give up and let it go as far as I'm concerned I will never shop at Sears again I will go into Sears because I know that sometimes they have the lowest prices on electronics but I will buy the item else were using Sears price as a price match.. Don't buy from Sears

Review
#526922 Review #526922 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$100

Sears - Lawn Mower return

I purchased a lawn mower from sears on Saturday August 23, 2014 and after removing it from the box and finishing the assembly I decided to try out my new product. It started immediately, ran great but I could not control the E Z speed handle (this lets you choose your own speed) . So I gave this some thought for a day or two and decided to return the mower. I put it in the back (Monday August 25, 2014) of my truck, gathered up all the manual's, and other items that came with the mower and off to the Sears Store I went. I had read the reviews about Sears return policy on line Monday and was very much concerned about how I would be received and I was ready for a battle. WELL I MUST SAY THE YOUNG LADY THAT WAITED ON ME COULD NOT HAVE BEEN ANY NICER AND THE ENTIRE DEAL WENT INCREDIABLY SMOOTH. Very professional, new exactly how to handle the return, and I was home in no time at all. I have never had any problems with SEARS at all and I was very happy with my experiance. The negative comments put on the internet by unhappy consumers?? I wonder how many other stores they are not happy with?? Maybe it is them and not the store!!!
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Review
#526054 Review #526054 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
Resolved

Update by user Dec 27, 2014

Well Sears never ever took any action to resolve this. It was actually a good thing that I used Paypal, for this purchase.

I had to file a dispute resolution with Paypal, wait seven days for Sears to take no action, in order to get a refund.. Sears never acknowledged th...

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2 comments
Anonymous
#863085

This issue has still not been resolved. I received an email form Sears.

They lost the order, but sure didn't hesitate to take my money. They have yet to refund my purchase or provide me a product or serve in almost a week. I will get my refund because I was smart enough to use Paypal to deal with these idiots, Sears wonders why there sales are so bad.

Just look at how your treating customers everyday. This is like dealing with a bunch of kids running around on a playground.

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Review
#526027 Review #526027 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Poor customer service
Preferred solution
Full refund

Sears - Service repairman did't show

Scheduled a repair job on oven, warranty covered, no show. Talked to India, no results. Never, never shop at Sears again. They'll be out of business soon. Sell it short. Will go to Facebook and Twitter now to spread the word. It was the terrible, terrible, even worse. Why would any one go to a mismanaged place like that? We have the control panel and they are inept or worse. Is the hundred words minimum up yet. Really bad, Sears, really bad. Never shop there. Walmart, Loews, anything but Sears. I won't even buy a tie there or shop at any adjacent store. Well maybe if it was Loew's.
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Review
#525667 Review #525667 is a subjective opinion of poster.
Service
Sears Repair
Loss
$500
Preferred solution
Full refund

Sears.Com Delivery Complaint

I purchased two different bracelets from Sears.com in the past three weeks and have yet to receive any. I purchased a bracelet for my birthday 3-4 weeks ago. The promised delivery date came and passed. I never received a bracelet, just a gift card in the mail. When I followed up, a customer service manager revealed the bracelet I wanted wasn't in stock, so instead of returning my funds, Sears sent a gift card instead. Because I couldn't get my money back, I purchased another bracelet. This time, I had it delivered to a store instead of my house. Sears.com recommended a location which I accepted. When I received the delivery alert, I drove to the store. Unfortunately, the helpful staff couldn't find the bracelet. They stated they called the guy in charge of shipments and would contact me when they heard back. However, when I called back 15 minutes later after leaving the store, the guy on the phone stated they hadn't called the guy yet. When I asked about compensation for the trouble of returning for missing shipments, one of the managers stated their building didn't do it. But, I re-read my email which stated sears would provide a $5 gift card. Eventually, they gave in, but I still haven't heard back regarding the bracelet. Although the Sears representatives were helpful, I still haven't received any of the bracelets I ordered. I'm highly disappointed. Sears needs to improve its processes and communication, if it wants its customers to return. And, instead of providing gift cards on sears.com, it should provide a straight up refund.
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Review
#525260 Review #525260 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Loss
$30
I purched the Craftsman Belt Drive Assurelink Garage Door Oepner at my local sears for just under $300. I was having alot of work done at my house so it sat in the box for about 3 months before I was finally able to install it which I did last week. Everything was fine...
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Review
#524932 Review #524932 is a subjective opinion of poster.
Service
Sears Installation
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
Tags
  • Assurelink

Do not purchase from sears

We just purchased a new lawn tractor from Sears and were extremely disappointed with the way sears handled the case. We had the tractor for less than two months and started having trouble with it. The tractor was squeaking and cutting uneven and the mower went dead when we tried to start it up on day. We finally had a technician come out to check it and he said everything was ok and he greased it and said the battery was good. Lo and behold the next day when we tried to start the mower, it was dead again. Besides that the mower was still squeaking and the uneven cutting was worse. This was the day the technician left. We tried to get a replacement and to begin with sears said yes and then later changed their minds. We are very upset and promise we will never do any kind of business with sears again. Another lost for sears.
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1 comment
Anonymous
#860281

I recently submitted a complaint about a craftsman lawn tractor and was very upset with the customer service we received from sears. I just wanted to say I finally received someone from sears customer relations who resolved our issue and I'm now a satisfied customer and will continue to do business with sears. ThankYou sears

Review
#524894 Review #524894 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1265
Preferred solution
Full refund
Tags
  • Sears craftsman lawn tractors

Sears in Bellevue, Washington - Item is not delivered on time.

I ordered a mattress from Store and they promise me a date when i would receive my mattress. One day before delivery date, I got a call from Sears that your item is on time and will be delivered on time. On delivery date i was waiting for my item but no call from Sears. Then in evening i called them and they said that Manufacturer did not ship your item to our warehouse so it would be late. After 2 days again I called them that when i would receive my Mattress, they said it would be 1 week late. I am still waiting for my mattress but no call from Sears yet.
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Review
#524797 Review #524797 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Full refund
I won’t bore you with the details – you have your own stories to share. Just know from my experience Sears Customer Care, and My Sears, and Sears Executive Customer Service, it’s all the same. Don’t believe me? Write and see for yourself: ...
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2 comments
Anonymous
#859599

I have delivery of a refrigerator scheduled for tomorrow Friday 8/22/14. As I am handicapped and three doors leading into my house have to be removed, I called 800-732-7747 and requested a time of delivery so that I can organize someone to remove the doors for me and replace them after installation.

I was told that Sears Installation is not able to accommodate my request until this evening.

This does not allow me time or organize someone to come to my house to remove the doors.

I asked to speak to a supervisor and after a lengthy wait was told that the supervisor would not speak with me as there was nothing more she or he could do. I asked for the supervisors name and was told that I could not have it unless I spoke to that person.

When I told the customer service person (I have her name and employee number) that if I could not get the time of the Sears Service installation they would have to remove the house doors, she did allow me to request a time slot but qualified it by saying that this could not be guaranteed.

I am extremely disappointed that Sears are not able to accommodate the handicapped!

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Review
#524222 Review #524222 is a subjective opinion of poster.
Loss
$500

Tires Review

Went with online confirmation and having prepaid to get my new tires. They couldn't find them. Asked to have them look at my breaks. Was told the front ones needed changed. Had the front ones changed. Turned out the back ones plus roters were actually the ones needed changed. They obviously did not check my brakes at all. Terrible service and experience!!! Would never use them again!!
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Review
#524168 Review #524168 is a subjective opinion of poster.