Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears review in Albany, New York: Horrible Experience with Delivery and Instore staff

1.5
Details
On September 1, 2014, I bought a sleeping mattress, supporting foundation and a bed frame from the Sears store at Colonie Center Mall in Albany, NY. The scheduled delivery was on 17th September. However, I did not get my delivery that day neither was I contacted by anyone about the status. I had to follow up several times with customer service as well as store management but nobody knew where my order was. The staff was extremely rude and instead of apologizing for their mismanagement, they tried to put the blame on me. When I complained, the delivery team member yelled at me and hung up on me saying she is not responsible for my order. On following up again I've been told by the store manager that I will get my order delivered on 24th September. I have not received any confirmation for my delivery or any compensation for my inconvenience. I feel cheated. May be because of my race I had to go through it.I am traumatized by this experience. I won't recommend this store to anyone.
View full review
Review
#536266 Review #536266 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Sears review in Newark, New Jersey: Got picture? I don't!

My Seiki tv has no picture but has sound. Set is less than two years old and was purchased brand new from Sears. They should change the name to Sucki! Customer service left a lot to be desired also because I had no proof of purchase, who keeps receipts that long anyway, they wouldn't even try to troubleshoot for me. C'mon man! I plainly explained that I have no picture but I do have sound, one of their techs could have offered some advice, but the customer service rep wouldn't even put me through! Next set is a Vizio for sure!
View full review
1 comment
Jonerik
#872516

What is Sears going to do if the set is over a year old, and the manufacturer's warranty is only for 1 year. If the manufacturer isn't going to replace/repair your tv after 1 year I am not sure what you expect Sears to do.

Review
#535973 Review #535973 is a subjective opinion of poster.

Sears - Delivery Service Review from Newark, New Jersey

I ordered a $9K, Jenn Air, built in frig., paid in full 9/2014. Was suppose to be delivered 9/18/2014. No delivery, four voice mail messages in last two days. No one answers the phone. This was the Grass Valley, Ca. store. I had to call Sac. To find out my delivery was rescheduled for two weeks later. Just awful customer service. Left a detailed message with their corporate office in San Francisco. No return phone from them either.
View full review
Review
#535947 Review #535947 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears - Credit Card Review from Livonia, Michigan

I worked at Sears for about 8 hours and quit. They put me my first time EVER on the cash register on a SATURDAY, the busiest day of the entire week. It was horrible; imagine using a caveman age computer (how much money do they make and they can't fix the *** computers or update them???) with impatient customers who had to put up with the new girl. It was just insane. Not to mention what got to me the most; the *** credit apps. you constantly had to sell *** credit cards that would do nothing but destroy people and ask people over and over again if they wanted them. And it's your fault if you don't sell them. I don't want to be responsible for someone else's destruction through a credit card. The pay was 7.40 ... REALLY? When you put up with *** rude customers I think you should at least be payed the right amount. Another thing; some of the workers that have been there for 15+ years only have two weeks vacation the entire year!!!! SEARS IS RIDICULOUS AND I WILL NEVER SHOP AT THEIR STORE AGAIN. They're disgustingly money hungry.
View full review
Review
#535851 Review #535851 is a subjective opinion of poster.
Product
Sears Credit Card
1.0
Details
We recently bought a mattress from Sears store at Frisco TX. The day that we received the mattress we noticed that it was not firm even though we had purchased a Beatyrest firm mattress. We went to the store the following day to return the one that we received and buy...
View full review
1 comment
Anonymous
#1280006

Going through the same issue. I am even willing to pay the restocking fee and pick up fee, they still will not resolve my issue! Buyers beware!

Review
#535454 Review #535454 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
Tags
  • Sears Worst Customer Service

Sears review in North Bay, Ontario: Ventura sofa ***

2.3
Details
Sears review - Ventura sofa ***
Sears review - Ventura sofa ***
Sears review - Ventura sofa ***
Got a new Ventura sofa mid July and within two weeks it started matting and looking terrible. Sears has not picked it up or refunded the product even after a complaint and Fter sending someone over to look at it. This is poor customer service and poor product quality. Do not buy this hunk of junk. Look at pictures ..this is after two weeks folks, looks like a forty years old sofa. I'm shocked that something selling for one thousand dollars is this poor quality, unbelievable. I feel I have no choice but to post this information given they are not doing anything about it.
View full review
Featured
Review
#534981 Review #534981 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund

Elite Appliances Review

Elite appliances(fridge, stove, dishwasher)are rusty after 5 months. The one non-elite appliance (microwave) is not rusty. They told me rust is not covered, what a joke as they sold me their stainless steel cleaner and that is what has been used on all appliances, but 3 of the 4 are showing rust. Another loyal customer gone.....
View full review
Review
#534920 Review #534920 is a subjective opinion of poster.

Sears review in New York, New York: They canceled warranty on dishwasher first time out

Bought a Samsung dishwasher in Sep 2012 with a 5 year warranty.When I asked them to come out (may 2014) they sent a guy who blamed me for it not working. I have had dishwashers for 40 years and never had a problem - they canceled my warranty without ever repairing it and now I am stuck. DO NOT buy from Sears. Tried to even get them back out with paying for the repair, but now their repairman is refusing to even come out and seems that they only have one person in my area. When I called other companies to get a repair person they all told me that Samsung always breaks down. So I guess I made two mistakes.
View full review
Review
#534852 Review #534852 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$750
Preferred solution
Let the company propose a solution

Sears review in Glendale, California: Failure to make confirmed service repair

Our Kenmore refrigerator broke down. A service appointment was made and the date and time confirmed by Sears. There was a week-long wait for the repairman. No repairman showed up for the appointment. During a call to the Service Department I was told that Sears didn't have enough repairmen. They could make a new appointment but no repairman could come in less than a week. There wasn't a guarantee that one would come. At no time prior to the iniitially scheduled appointment did Sears call to say that they wouldn't make their confirmed appointment. Sears had a week to call me. They could have called on the day of the appointment, but didn't. Sears at one time was the "gold standard" for goods and service. Sears repair service should definitely be avoided.
View full review
Review
#534836 Review #534836 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Loss
$500
Wait...once they get you to lease, then the real nightmare begins! They kept hitting my account for what they called "partial payments" which I didn't expect and caused things to bounce, then late fees cause they'd hit my account on the wrong days and just kept adding...
View full review
1 comment
Anonymous
#871276

Unfortunately, Sears has no control once you start a lease. WhyNotLeaseIt is a company that partnered with Sears to offer an additional financing option for people in a bind, that need an appliance or large item now, and do not have the funds readily available to purchase it.

I hope that the company rectified the random debits crom your account. That is hard and frustrating for anyone in the situation.

Review
#534431 Review #534431 is a subjective opinion of poster.
Service
Sears Manager
Tags
  • SEARS WHY NOT LEASE IT
  • DONT LEASE FROM SEARS