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Payment Review

I've been trying to make a layaway payment since September 3 and I can't get through I been making phone call they can't help me
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Review
#531157 Review #531157 is a subjective opinion of poster.

Sears review in Ann Arbor, Michigan: Still waiting for my Washer and Dryer

This has to be the worst company to deal with. I am still waiting for a delivery that was scheduled and never came. I was told by a computer what time my delivery would be on Friday and it was not convenient for me so I called and changed it for later that day. The delivery came in the morning when I was not here and I was never notified. So, I wait all day until 6:15 and call. They told me they came in the morning and I was not home...Well, duh...that is why I changed the time. The customer service person promised me the machines would be at my house Monday morning by 8:00 am. God forbid they try to correct their mistake and come on a Saturday. I get the email Saturday telling me they are coming Monday and will call the night before to tell me the time. At 9:00 pm Sunday I call, they are not coming Monday, now they are coming Tuesday. When was someone going to let me know? I will believe it when it happens. Remember, if you want to work for Sears Home delivery, you must complete 3rd grade and be able to not give a *** about customer service.
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Review
#531127 Review #531127 is a subjective opinion of poster.
Service
Sears Delivery Service

SEARS HOME IMPROVEMENT IS NOT OUR GOOD OL' FASHION 50s DARLIN' ''SEARS''

1.0
Details
SEARS HOME IMPROVEMENT NEEDS ''TIME'' BEFORE SUPERIOR COURT JUDGES IN AMERICA (every state in the union)....SO PLEASE FILE YOUR SMALL CLAIMS ACTIONS AND FILE YOUR LAWSUITS IN SUPERIOR COURTS AND IF YOU ARE OVER 60 GET YOU A SENIOR/ELDER LAW ATTY....MAKE AMERICA AWARE OF THESE LEGAL SHISTERS....(& don't expect too much help from state construction license boards---they be commercial brethren). SHI is ''not'' our old American darling:SEARS....that we loved so much. Today's Sear's Home Improvement is a monster comparatively. I'm a consumer activist and an elder activist and they got me. I told them flat-out, "I feel like I've been fleeced!" So. I plan to TEST THE SENIOR & ELDER (FINANCIAL) LAWS IN MY STATE, CALIFORNIA. I am 69. I hired SHI simply because of the name SEARS!!!! MAJOR COMPLAINT: *NO INVOICE. YOU ONLY GET ONE NUMBER FOR A KITCHEN. THAT'S IT. AND ONE NUMBER FOR A BATHROOM. THAT'S IT. NOTHING MORE. NO INVOICE. NO MORE BREAKDOWN THAN THAT. SO. LET'S SAY YOU ORDERED A HIGH-END PRODUCT, A SINK, THAT MAY HAVE COST $500 (or more--you don't know, they won't say) BUT WHEN YOU SAW THIS HIGH-END PRODUCT YOU SAID TO CHANGE IT TO A STAINLESS STEEL SINK LIKE YOU WANTED IN THE BEGINNING. WELL. YOU DON'T GET ANY KIND OF PAPERWORK THAT TELLS YOU SOME SORT OF CREDIT WAS DONE EVEN IF THEY CHARGED YOU FOR A CHANGE OF MIND AND THE INSTALLER TOLD YOU THERE WAS NO EXTRA CHARGES FROM THEIR COMPANY FOR DOING THIS. EVEN IF THEY DID CHARGE....DON'T YOU WANT TO SEE THAT ON AN INVOICE? IF THEY FORGOT TO DO ''ANYTHING'' WOULDN'T YOU LIKE TO HAVE AN INVOICE SO YOU COULD KNOW IF THEY CHARGED YOU FOR THAT SERVICE OR PRODUCT. YOU GET NO OTHER NUMBER; YOU GET NO OTHER PAPERWORK BUT THE CONTRACT. *I SIGNED THE CONTRACT IN MARCH-2014, THEY DIDN'T COME UNTIL MAY-2014 AND THEY DIDN'T LEAVE UNTIL THE END OF JULY-2014 AND EVERY ONE OF THE WORKERS AND INSTALLERS BUT ONE, THE SINK GUY, WAS FROM ANOTHER COUNTRY: EMIGRANTS, BUT NO PROBLEM WITH THAT, UNTIL IT'S YOUR MONEY AND THEN THEY CAN'T SPEAK A WORD OF ENGLISH. ALL IN ALL THOUGH, I WAS GLAD THERE WERE NO BIG PROBLEMS WITH ALL THOSE STRANGE GUYS IN MY HOUSE. *NOTE: YOU NEED TO KNOW THIS......THAT IF SEARS HOME IMPROVEMENT DOESN'T PAY THOSE COMPANIES AFTER YOU PAY SEARS....THOSE SUBCONTRACTED COMPANIES CAN STILL SUE YOU AND PUT A LIEN ON YOUR PROPERTY. (YOU ARE MUCH BETTER OFF DOING THE SUBCONTRACTING YOURSELF. JUST CALL COMPANIES AND CHECK THEM OUT...) *EVERYTHING I WANTED WAS NOT DONE LIKE, A BACKSPLASH, MY 40-YEAR OLD BACKSPLASH IS STILL ON MY WALL VERY GREASY....WITH THE INSIDES OF MY 40 YR OLD CABINETS--THEY DO NOTHING ABOUT THE OLD INSIDES AND NO RECESS LIGHTING WAS DONE...CAN YOU IMAGINE ME PAYING FOR THAT AND DON'T HAVE IT--HOW WOULD I KNOW WHAT THEY CHARGED ME FOR IN THE $18,000 THEY SAY I OWE UNLESS I HAVE SOME KIND OF INVOICE WITH A BREAKDOWN OF THE COST? EVERY COMPANY HAS TO GIVE A BREAKDOWN, AN INVOICE, BUT NOT SEARS. *i COMPLAINED SO THE DISTRICT MANAGER SAID HE WOULD GIVE ME A $500 CREDIT BUT THAT DOESN'T SEEM TO HAVE HAPPENED BECAUSE NOTHING IS ITEMIZED ON THE SEARS CREDIT CARD--THEY DON'T IDENTIFY THE TRANSACTIONS ON THE CREDIT CARD (AT ALL); (AT ALL). THEY GAVE ME ZERO INTEREST FOR 12 MONTHS. [IF I HAD USED ANOTHER ZERO-INTEREST CARD I COULD HAVE MADE THEM IDENTIFY THE TRANSACTIONS AND ARGUED WITH THEM OVER THE CHARGES BEING PUT ON THE CARD.] ANYWAY, THAT CREDIT CARD MAKES IT EASY FOR THEM TO CHARGE YOU; THEY PUT ANYTHING THEY WANT ON THAT CREDIT CARD. THEY DON'T LABEL IT AND WHEN YOU CALL, LIKE I DID, AND TALKED TO A LOT OF REPRESENTATIVES...SOME GAVE ME TIDBITS OF INFO...AND EVEN PROMISED ME A COPY OF THE INVOICES FOR MY JOB BUT THEN I GOT A LETTER FROM SEARS CREDIT CARD COMPANY ABOUT EACH JOB SAYING ''THOSE RECORDS ARE NOT AVAILABLE''. A judge has to have an invoice to decide a case, a breakdown, why can't I get the same breakdown as a customer? *I MADE MY STAND (I WAS ILL BUT MADE MY STAND): "No invoice, no breakdown: no bathroom job!" We went round and round in emails--BE SURE TO USE EMAILS AS YOUR LEGAL RECORD OF WHAT WAS SAID--and I asked for an ''End Number'' which is legal tender establishing the amount in question. They did not respond. They put charges on my credit card. They charged me for the kitchen in its entirety with no back splash, no recess lighting, no floor because I complained and no credit for $500, no credit for $200 stainless steel sink and they charged me 30% of the amt named for the bathroom as a downpayment and they charged me for other stuff, material losses they claim they could not send back but would not show me paper work or allow me to buy these materials. TOTAL SEARS SAY I SHOULD PAY: $20,000. PLEASE DO NOT USE ''SEARS HOME IMPROVEMENT''--THE CORPORATE MODEL IS A SCAM...YOU WILL FEEL FLEECED IN THE END.-----MARGARET OPINE
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Review
#530811 Review #530811 is a subjective opinion of poster.
Service
Sears Claim
Reason of review
NO INVOICE OR OTHER BREAKDOWN OF COSTS
Loss
$7
Preferred solution
I want an invoice of costs and breakdown for the kitchen and $7,000 adjusted on credit card for added cost for no work whatsoever.

Sears review in Wells, Maine: Customer service - what a joke

2.0
Details
My wife and I bought a 46 inch Samsung TV from Sears two and a half years ago...on Aug. 27 I got home from work to have my wife tell me there had been a loud pop, then no picture. We had the extended warranty; I called customer service and described, the problem, along with the fact that the on light flashed three times when I tried to power up the TV, which is a diagnostic tool to help indicate the problem; the CSR couldn't find what that meant (although I did a few minutes later after a quick internet search), but said a tech would be coming...on Sept. 11, more than two weeks later. That led me to sending emails to Sears, and I got a call from their Blue Ribbon team a couple days later....they offered us the option of leasing a TV until ours was fixed; I wasn't going to pay out of pocket then wait for a reimbursement, nor was I going to lug 46 inch TVs back and forth; they also offered us an $85 reimbursement toward the purchase of a tv, and, with no other set in the house, we bought a much smaller tv to hold us over until repairs were done. We also were told that they would get a tech to our house earlier if possible....and lo and behold, he was at our house on Sept. 4. He pushed the power button, took the back off the TV...and five minutes later, he told me that the problem was the one I had found online. He added, however, that he had no replacement parts because of the age of the TV - again, two and a half years - and would have to order them and come back...on Sept. 18. So it's going to be three weeks before a repair is even attempted, and who knows if it will be fixed them. I contacted the Blue Ribbon team again after this fiasco. Not surprisingly, I haven't heard anything back. And I doubt I do.
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Review
#530199 Review #530199 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Sears review in Kingsport, Tennessee: Sorry Auto Service Dept

1.0
Details
Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in the garage. Hours wait to get oil/tire rotation. This store SUCKS!!!! WILL NOT BUY ANOTHER PRODUCT FROM THEM AGAIN. THEY DESERVE TO GO OUT OF BUSINESS!!!! Make appointment to be first in and first out. Schedule 3 other cars at the same time. Do not have time to leave car for the day to get a simple oil change/rotation. This should be accomplished in a short time. Now have to take somewhere else to and pay for rotation and balance after I've already paid for the road hazard on the tires. This is the worst run department i have ever seen.
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Review
#530172 Review #530172 is a subjective opinion of poster.
Reason of review
Poor customer service

Sears review: Mattress right and left side different heights, lumpy and uncomfortable, more cushion than firm.

Sears review - Mattress right and left side different heights, lumpy and uncomfortable, more cushion than firm.
I realized a difference on each side of the mattress. When the mattress was measured it proved to be a difference in the height on the right side and left side. The right side is Lumpy and not smooth, has a cushion feel not firm. When you roll to the center of the mattress a major difference in the height is noted.It is not a mattress of comfort. One email was sent Sunday August 31, 2014, I am trying to send another due to the fact no one informed me that one picture needed to me sent at a time due to your web site system. PICTURE #1
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#529928 Review #529928 is a subjective opinion of poster.

I will NEVER Shop at Sears- EVER!!!

1.0
Details
My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner for 6 weeks now in the summer heat. She is disabled and my stepdad just had double knee surgery. They have been lied to over and over. They were suppose to install the new airconditioner on Sept 3 and they waited all day and no one showed up, call sears AGAIN and they said it was down for Sept 5th. The girl looked up the sku number and said you are right it was for the 3rd and someone changed it to the 5th. This is the most incompetent Company I have ever dealt with!!! I really hope that your company goes out of business and I am suprised with your beyond poor customer service that you are still in business. I am telling everyone that I know not to deal with Sears 
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Review
#529790 Review #529790 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$700
Preferred solution
Close your doors!

Sears review: Long wait for repair to finally happen, replacement parts were faulty, treats my house as their own personal warehouse, available 8am-5pm multiple days for them to continually set new repair dates

The transmission went out on our washer machine a month ago. They sent repairmen out to diagnose the problem. Then they didn't have parts anywhere close. So they had the parts shipped to our house and we had to store the parts as if we are their own personal warehouse. Then they were to come back in 9 days. One of the boxes that was sent had grease/oil on it and stained our front porch. When the repairmen arrived today they knew the sent transmission was bad by the grease on the box. Obviously whoever sent it would've known it was bad before they sent it, but sent it anyway. Now I have to wait another week for them to get another transmission. The washer completely stopped working last night and won't even clean a little. In addition to that I just got around to folding the clothes of the last week(busy mom always behind syndrome) and found that instead of cleaning the clothes, the washer has been adding oil and grease stains to all my clothes that were cleaner before they were even washed. Now I have set in, new stains. I also have to wait (at least) another week for the repair to happen. And of course you have to be available for them to come at the very non-specific time of 8am-5pm. At least the repairmen who've come are polite.
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Review
#529746 Review #529746 is a subjective opinion of poster.
Service
Sears Repair

Sears review: Delivery people were not helpful

we were told that the delivery people would hookup the frig but when they got there they said that they couldn't because of the new code saying that because of no hookup behind the frig. How do people know the new code? Our house is only 10 years old so we thought that we were up to code. We forgot that we needed the door switch to the other side and we had problems and the drivers would not answer the pages and messages and the sears store even called a frig man but none of the calls were answered so we had to put the doors back like they were. I was told that the delivery people looked over the frig and didn't see any dents. I found a dent within 5 secs after they left. I was told that their would be a call were I can report it within 3 days and again there was no phone call to report anything. I would not replace the frig because of the problems we had thur sears
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Review
#529228 Review #529228 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
help with the switching the doors and maybe alittle off because of the dent

Business Practices Review

Nice job Mr Sears CEO 1 billion loss and still gets his 13 million paycheck. How can a man take that money without looking like a total shiesyer.
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Review
#529058 Review #529058 is a subjective opinion of poster.