Sears Reviews and Complaints
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Sears in Glassboro, New Jersey - 2000.00 for a refrigerator that was delivered damaged.
Called and was told that the parts would be ordered. The only reason we took the unit was we had no refrigerator. Two weeks goes by and a door was delivered to our home. Two weeks after this was told that the part for the damaged cabinet was not available for order. Also woke up one day and there was water on the kitchen floor. The auto defrost did not work. We were told that there would be a replacement sent for the fridge. Two more weeks and another refrigerator was delivered. Get the thing in the house and find out after five or six hours that there was no cold air. Of course everything was defrosted. Including about 200.00 worth of meat. They came and got the non working unit. This all started I'm May of 2014. August 4 2014 and after an unknown number of phone calls to sears finally got someone in corporate to get us our money back. He said the by the end of the day on August 5 we should have our money. We'll see. Who ever reads this take note. Get names , dates etc. get a small recorder for the phone and record everything. What ever you return make up a receipt and have whoever takes it, sign for it. Take photos to make sure of no damage. If they damage your home file a complaint right away. Keep the case numbers and get damage estimates. Finally.....DON'T BUY ANYTHING FROM SEARS! If you do you are just asking for trouble. Their people in customer service are in India. Everyone else is rude arrogant and hostile. They are programmed to treat you like *** and blow you off! Sears......NEVER AGAIN !
Sears - Order was cancelled 2 times by them
I ordered a gold locket that was on sale at SEARS in Crabtree mall Raleigh NC online on a Wednesday . They said the locket was in stock and I could pick it up in 2 HRS. When I went to pick it up they didn't know what I was talking about. I went back to work. The next day,Thursday, I got a email saying that the locket was out of stock and the money would be refunded to my card in 3 to 5 days. The problem is, I needed the locket for a gift the day after I ordered it So I call the customer service line pissed. They apologized emptily and offered me 10% off if I ordered it online. I was ordering this for a very VERY special lady in my life that was leaving for NY on Friday! I agreed, even though she wouldn't have it on the day she left, I would send it to her to receive when she was there. He GUARANTEED it would arrive on Wednesday of next week. I said ok and my order was processed and my card was charged again! at 12am Sunday 2 hrs ago I decided to pay my rent and other bills online. I checked my email and noticed 2 Cancellations from SEARS. Apparently the one I ordered on the phone with the representative was cancelled SATURDAY! I immediately called customer service but they were closed. I used the chat line and talked to someone name Murry that was very helpful and told me that both were cancelled. There was nothing more he could do and Im calling back tomorrow. I have paid for 2 lockets both of which were cancelled after they were guaranteed to be in stock. after 10% discount which it nothing. I HAVE NO GIFT AND I LOOK LIKE AN ***!!!!!! I politely thanked the person on chat and I will be calling them tomorrow morning as soon as they open. I want a comparable product to the one I was promised and I want it tomorrow. this will be the last time I buy from their stores if they do not get this right.
Sears in South Richmond Hill, New York - Online layaway.....
I put several items on layaway. When it was time to make my first payment I paid it promptly. If I cancelled I was told it would be a fee. That was fine because I work a lot with no time to go to the stores and actually shop. When it was time for the next payment the computer would not accept it. I called and called no one seemed to be able to help me. Ticket after ticket was put in no results. Finally three weeks later I was told I could not use my lap top that I must get to a desk top. Wow....considering the long hours I work as a nurse. Very frustrated I decided to cancel. And not without paying the required fee. So Sears ripped me off!! No where in small print did it inform me of the type of device I must use, it wasn't until one representive slipped up and told me. I lost a great deal of money canceling the three thousand dollar worth of items I had on layaway.
Sears in Silver Spring, Maryland - Very bad service experience
I bought an refrigerator from Sears yesterday. For delivery, they only gives you a fixed two hours window. Though they promised to call 30 minutes in advance before the delivery. They did not. When the delivery guy came, what they do are so unprofessional. It seems that they just want to leave as soon as possible. They took a look at my kitchen and said the space is one quarter inch short... I measured it before and knew it would fit. I asked them to remeasure it..they did not. So they left. Then I called their delivery department, service center.....all bad experience. I requested to talk to their manager, then they just put my call on hold, no response anymore. And the service person is very impatient and has a bad attitude. Now, retailing business is all about service. If they could not even guarantee give customer a good service experience, how could they survive in the market. For my experience, I will not choose sears for anything anymore.
We have a very incompetent store manager here at the Sears in Chula Vista. While she sucks up to the higher powers that be her organizational skills for the store itself is extremely sad and pathetic. Many times she has brushed away customers because as she put "I'm...
Sears - An Inside Look
Hello everyone, I am writing you today in order to give you an insider look on what it's like to work for Sears Holdings Corporation. Before I go deeper, I want to explain that I hate Sears just as much as you do. Every day I worked for this company was highly demoralizing and I hope that after reading this, you'll understand the pain that many Sears associates, especially in Parts Direct Line of Business, which I'll be delving into in this report. As a Parts Direct sales representative, my sole job is to sell you parts for your product that may be malfunctioning or completely inoperative. We often tell you that these parts are direct from the manufacturer and always in stock. This point is technically true as we do get them from vendors who are approved by the manufacturer. There are a few problems with this concept, the first is that the website and our computers are often very wrong, telling us (and you) that parts are in stock, when in actuality the parts are backordered or No Longer Available. So we will take your money and not notify you if something happens to the part. That could include damage to the part during transit, a backorder, or a factory cancellation. Also, more times than not, we'll order you some parts that are either wrong (sometimes deliberately, others not so much) or that you didn't order at all, in the agents effort to 'build the ticket'. You'll also be pestered to buy some overpriced water filters for your refrigerator (even if it doesn't have a filter, we still have to offer it to you). To top it all off, we are also expected to offer something Sears likes to call 'Take The Lead' or TTL for short. This entails getting you to set up an appointment for some home improvement consultant to come into your home and try to sell you on getting a Sears affiliated contractor to do a home improvement project. If we refuse to offer this to you, we receive disciplinary write-ups. Now, even if you call in multiple times, then we still have to make the same offers or else the discipline will still be applied. Now, in the event that something does go wrong with your order, whether you don't receive a part, it gets shipped to a wrong address, or the part is wrong, you'll often be sent to the Parts Customer Care Department, which is just a glorified department that still has the same requirements as explained above but we are also tasked with helping you with technician problems as well, even though we are not trained on that part of the system. Often, an agent will simply transfer you to our lovely Repair Customer Care Department (Based out of Manila) who will then transfer you back down to that particular Customer Care Agent. This often causes a lot of headaches, as it drives our sales 'conversion' statistic down every time you get sent back to us. Now to speak about conversion. We at Sears (especially in the Customer Care department) don't get paid to make you happy, we get paid to sell you every part under the sun, even though we may not think that you need it. It really creates a lot of moral conundrums because from the get-go, we are pretty much told to 'sell the benefit' of all of these parts and lie to you as needed to get you to buy. Often, when you call us back to get something sorted out, we'll still try to sell you something else, despite your level of anger. Now, one of our most egregious mistakes is our Price Matching policy. Normally, if you purchase something and find a better price somewhere else (even on Sears.com or Searspartsdirect.com) we are supposed to match it with minimal hassle. On more than one occasion, I have been told never to be proactive in finding the best price for you, especially after we've messed up a previous order. My recommendation for you is to never shop with Sears Parts Direct, you'd be better off going local or calling the manufacturer yourself unless you want to be badgered with sales offers all day, every day.
Sears Sales Representative
Sears in Erie, Colorado - Review
This company is TERRIBLE. Please do NOT work for this company, you will truly regret it. I'm putting in my 2 weeks and I haven't even been here a full 6 months! Since I'm a college student and have many personal expenses, I was trying to give this job a chance but I honestly can't anymore. All this company cares about is dumb credit cards and the shop your way program. They care about it so much they don't even care that the store as a whole can't even make atleast $20,000 a day in sales. The associates here are treated like ***, especially the cashiers! I've had one coworker who was pretty young, break down and start crying because that's how stressed she ways. And instead of management giving her a sincere apology, they gave her a fake little apology and laughed about it with other coworkers. The employees here who are "different" get looked down upon the most. They get laughed at, get called names such as "dumb", "weird", "old", or get sarcastic remarks made about them. And management doesn't care, they laugh along right with the employees. I've worked for a few companies before sears and I must honestly say, SEARS IS THE WORST COMPANY I EVER WORKED FOR. Most of the customers here are rude and impatient because many of the employees weren't fully trained so they don't have a clue on how to deal with certain situations or answer questions. The only employees management seem to praise is the employees who've been with the company for almost their lives or the employees who are suck ups. Not to mention, this job DOES NOT give raises AT ALL so if you are planning to suppose a family or something working here, please don't do it because you will have to work a lot of hours to see a decent amount of money. But if you're a college student like me or younger and planning to work here, please don't do it. You will feel like a slave.
Sears store manager wont employ anyone who had worked for Walmart?
It has come to my attention that at the Laredo Texas Sears store manager will not, (and I quote) "Never employ anyone who has worked in any Walmart store due to their lack of customer service." So is it legal for a manager to show a blatant bias when reviewing resume for employment? NO! This is truly unethical and Illegal due to completely disregarding any equal employment opportunity, which is based on individual merit and experience. Also adding to this pattern of behavior from Sears is the fact that when attempting to contact their ethics department, it redirects out stating they do not receive those types of complaints. Where is the liability and customer service they state they have?
Sears - Received broken device still not returned
I ordered a TV from Sears. First they charged me close to 2 weeks before I received the device. I received a broken unit - the build in DVD player didn't worked. So I contacted Sears to take the device back and provide another working TV set. They provided a tracking number and that UPS will pick up the device. They never responded on my request regarding getting another unit. Sears is using a different UPS service and until today they didn't pick up the device. The UPS driver doesn't have a label and it's also a different depot so they can't reprint it. The solution would be that Sears is canceling the UPS pick-up and is sending me the label to ship the device back. I was on the phone and also I was writting Several email to Sears now. I always get a standard answer back that they will reschedule the pick-up and I should contact UPS. UPS is now trying to find a solution. I wish I would never have ordered anything from Sears online and will never do this again. If I could give minus stars I would do it.
I bought Master protection agreements for my furnace, range and refrigerator from Sears. I called to schedule a maintenance visit for my range. They called me and emailed me stating that they will provide the service on 7/30/14 at 2:00 pm but nobody came. I called...
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