Sears Reviews and Complaints
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38
ISSUES RESOLVED
6.1K
TOTAL REVIEWS
$3M
CLAIMED LOSSES
$1.2K
AVG LOSS
720K
PAGE VIEWS
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Cons
- Poor customer service
- Delivery experience
- Customer service
Pros
- Price
- I will like it when they are out of business
- Product
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- Latest review first
- Most helpful reviews first
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Sears - Manager Review from Colorado Springs, Colorado
My husband picked out his wedding ring last November 2013 at our local Sears. We were told that the tungsten carbide ring would not break or scratch! We were excited because my husband works in construction and would need a ring like that. It is now September 2014 and my husband's ring has broke and has a chunk out of it. I contacted Sears with my order number assuming there be no problem to replace his rings saying that it was Sears. I have purchased many items through Sears without any thought of being taken advantage of. Once contacting them they told me that the ring only had 30 days to be returned. I could understand if I was wanting to return the ring but I'm wanting to replace a broken item I purchased less than a year ago from Sears this is a big store! I am now on hold waiting for the third manager to speak to in customer service at 120 time being told they could not speak to me if I was going to record the conversation. I told them I would not record the conversation but I would go ahead and what social medias know what's going on with their great stores Sears. Last April 2013 the portrait studio for Sears bankrupt who actually was owned by CPI a third party that regardless Sears allowed their customers to associate with Sears policies. I am afraid Sears is on its last l ed now cheating their customers out of any money they can. I am very disappointed and will continue to inform consumers of the poor service I received when purchasing something as important as a wedding ring and it breaking in less than a year and being turned away for any replacement! I spoke to Lucy in customer service employee ID 825117 she was very rude and very unhelpful made Sears look and sound like a hoax and not a true American Store!!
Review
Service
Sears Manager
Sears review: Without refrigeration for 6 weeks in the Tucson summer
My refrigerator stopped working after only 2 years. It was NOT the bottom of the line. I bought the extended warranty. It's been 6 weeks, 4 repair visits, at least 12 hours on the phone, and them forcing a check from me that they were not entitled to because I had the extended warranty but the repairman would not leave until I gave him money. I've been without a refrigerator for 6 weeks now in the middle of a Tucson AZ summer. They got my records mixed up with someone with the same last name, showed up without informing me they were scheduled, and changed the ice maker twice even though the first time made no difference at all. I can't make them understand it needs to be replaced and my warranty says I'm entitled to a new one.
Review
Service
Sears Repair
Sears review in Egg Harbor Township, New Jersey: Spent 11,000 on an AC/Heating Unit and broke after 2 yrs!
Bought a AC/Heating Unit for $10,800. and AC broke after 2 yrs. Sears installers only give you warranty for 12 months after that Sears will cover only the cost of parts not labor which is the most expense plus the $100 for them to come out. Then the they tell you this is your fault because you didn't purchase the extended warranties which were never offered and are also very expensive. It is just one scam after another with them. They told me that the condenser always fails, this is common and happens all the time with their products because they are junk. The condenser is made of 3 different metals which do not work well with each other, causing them to leak and fail. It lost all it's refrigerant in just two years. It is going on 2 months now with no air condition and we are having a heat wave it is 87 degrees in my house, so I just went out and bought 3 AC window units, because they still have repaired my unit. I have a 15 yr old cat and this heat today almost killed him. I am completely fed up with SEARS. They made me an offer to fix it, we agreed to the offer the repairman came and ordered the part and 2 days later they called me and broke that agreement. They told me that they could not do it for that price they quoted me and that it was going to cost me more. Can't trust in this company anymore. I will have to get everything in writing for now on! This company can't be trusted! They keep putting the blame on us for their faulty product instead of just fixing it! No loyalty here! I was a life-time customer, but I won't ever buy their products again! Filed with BBB still waiting for some HELP!
Review
Reason of review
Damaged or defective
Loss
$634
Preferred solution
I want them to stand behind their product and fix it! Stop the blame on us for their faulty product and poor costumer service! Tried of Sears broken Promises!
Torque Wrench Review
Purchased a torque wrench from sears used once and quit working. They won't do anything about it other than give smart *** looks and comments. Sears won't see me spending another dime in there store. I will be sure to steer everyone I know away from there as well
Review
Years of Problematic Service with a Sears riding mower
After years (five) of spending money to keep a Sears riding mower running, going weeks and often months without it running waiting for parts and/or service, I've had enough. The last straw was spending hundreds on a new mower deck that rusted out completely (my fault).To add insult to injury, thinking I could fix this myself, I bought the mower deck and over a couple of months the various pulleys and bearings and so on trying to get a working mower back. I spent about $250 for the deck and parts only to find none came with bolts, screws or nuts. Calling back, I ordered what I thought I needed to get this together. The Mandrel assembly (shaft the blade attaches to) bolts, nuts and washers, the grass chute screws. In the end I spent $67 on just nuts and bolts and none of the *** things fit the intended part!!!!! This is be the last Sears product I will ever buy, ever! My next mower will be a John Deere or Troybuilt. It's no wonder they are closing stores like crazy and moving out of larger geographic areas. Used to go to Sear for everything. My Grandfather (I'm 59) willed a Sears push mower that he bought from them back when they were still called Sears and Roebuck. Another American icon bites the dust.
Review
Loss
$300
Bought 4 new major appliances (stove,refrig,dishwasher,micro) from Sears for delivery and installation 8/29. On 8/28 I called to check on del status and was told dishwasher and micro would not be delivered and could not be installed. My order was $4467 and included...
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Review
Service
Sears Delivery Service
Never every buy anything from Sears online. I ordered from Sears online for 6 toilet paper holders on July 17th to be shipped to a store to pick up. It never got there and I have been emailing and calling every day and no one will give me my money back. They all say...
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1 comment
Sears did the same to me, December 30th 2015 they ordered me the item and 45 minutes later told me the item was not available so they cancelled my order, I am still waiting for my refund of $180.99 to be put back on to my card everyone I talk to give me a different story as to how the process works, I personally think Sears pulls frauds and tries to scam the customers hoping that they'll just give up and let it go as far as I'm concerned I will never shop at Sears again I will go into Sears because I know that sometimes they have the lowest prices on electronics but I will buy the item else were using Sears price as a price match.. Don't buy from Sears
Review
Reason of review
Problem with delivery
Loss
$100
Sears review: Lawn Mower return
I purchased a lawn mower from sears on Saturday August 23, 2014 and after removing it from the box and finishing the assembly I decided to try out my new product. It started immediately, ran great but I could not control the E Z speed handle (this lets you choose your own speed) . So I gave this some thought for a day or two and decided to return the mower. I put it in the back (Monday August 25, 2014) of my truck, gathered up all the manual's, and other items that came with the mower and off to the Sears Store I went. I had read the reviews about Sears return policy on line Monday and was very much concerned about how I would be received and I was ready for a battle. WELL I MUST SAY THE YOUNG LADY THAT WAITED ON ME COULD NOT HAVE BEEN ANY NICER AND THE ENTIRE DEAL WENT INCREDIABLY SMOOTH. Very professional, new exactly how to handle the return, and I was home in no time at all. I have never had any problems with SEARS at all and I was very happy with my experiance. The negative comments put on the internet by unhappy consumers?? I wonder how many other stores they are not happy with?? Maybe it is them and not the store!!!
Review
Preferred solution
Let the company propose a solution
Update by user Dec 27, 2014
Well Sears never ever took any action to resolve this. It was actually a good thing that I used Paypal, for this purchase.
I had to file a dispute resolution with Paypal, wait seven days for Sears to take no action, in order to get a refund.. Sears never acknowledged th...
2 comments
This issue has still not been resolved. I received an email form Sears.
They lost the order, but sure didn't hesitate to take my money. They have yet to refund my purchase or provide me a product or serve in almost a week. I will get my refund because I was smart enough to use Paypal to deal with these idiots, Sears wonders why there sales are so bad.
Just look at how your treating customers everyday. This is like dealing with a bunch of kids running around on a playground.
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Resolved
Review
Service
Sears Delivery Service
Reason of review
Poor customer service
Preferred solution
Full refund
Sears review: Service repairman did't show
Scheduled a repair job on oven, warranty covered, no show. Talked to India, no results. Never, never shop at Sears again. They'll be out of business soon. Sell it short. Will go to Facebook and Twitter now to spread the word. It was the terrible, terrible, even worse. Why would any one go to a mismanaged place like that? We have the control panel and they are inept or worse. Is the hundred words minimum up yet. Really bad, Sears, really bad. Never shop there. Walmart, Loews, anything but Sears. I won't even buy a tie there or shop at any adjacent store. Well maybe if it was Loew's.
Review
Service
Sears Repair
Loss
$500
Preferred solution
Full refund
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I thought that I could trust Sears to do the right thing. I was totally wrong.
My new refrig. was to be delivered between the hours of 9 am and 11 am. When 12 pm came around I called to see why no delivery. My refrig.
was not going to be delivered I was told . No one called to tell me that I was not getting a delivery. There was not even an explanation as to why I was not going to get a delivery that day. I was told that I would get a delivery on the weekend (when I was not due to be home) and that was that.
What an inconvinence. I had taken food out of the old refrig. (like I had been advised) and spent time and energy rearranging my small apartment to make easy access for the exchange.
Now my living room is a mess and I feel violated and disrepected by Sears. What a blow!