Company responded
Anonymous
map-marker Albany, New York

Sears credit card fiasco -yet I don't have one anymore!

Went to use my card and found out it had "expired". Seems that even though I said I didn't want a mastercard sears card they "sent" one anyway, which I NEVER GOT, and cancelled my regular sears card against my wishes. Now I have NO cards, am locked out of my account because I don't have the 3 digit security code from a card that I never got. These guys go WAY out of their way to let you know they JUST DON'T CARE about you or any customer. These geniuses even keep sending me zero balance statements and blank checks for an account I don't even have! When I try to call to cencel the account, I get rude ignorant people whose third grade educated brain cell hurts so bad just they can't get what your complaint is, say rude things to you, and just run you in circles until they disconnect you. The day sears goes down I'm going to paint my dog's butt blue and dance in the streets. These people are committing consumer suicide.
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1 comment
David Rde
Sears Response

Hello Anomymous!

We thank you for taking the time to post about this matter. We're truly sorry for the frustration and confusion over your Sears account.

We can help get you in touch with a supervisor from CitiBank. If you’d like our assistance with CitiBank, who handles all of Sears’ credit and financial matters, please send the following information – contact #, screen name (Anonymous476733), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Oneita Vkd
map-marker Englishtown, New Jersey

Signed YOU up for a SEARS credit card

To all my former Sears customers, I would like to start off this New Year with a sincere apology. I estimate that there are thousands of you. I am a very attractive and tall woman with spiky hair and beautiful green eyes. As a cancer survivor, and recently being diagnosed with other pre-cancerous conditions, I wish to make this apology. It is weighing down on my soul. It was a job requirement and demanded by Sears for employees to sign up as many Sears credit card customers as possible on a daily basis. There was a small financial incentive to the employee that secured each new credit card – but a tremendous incentive to Sears for us to acquire each one. In fact, it was so important for Sears to sign up new credit cards, that district managers and their supervisors called every day to see what the new credit card numbers were. Long time employees were brought to the manager’s office to review their monthly credit card stats. The employee was sometimes told they must get their numbers up – credit card applications, product “protection” warranties, and merchandise replacement agreements – or be fired. Some of my co-workers were brought to tears during these one-on-one meetings. I am sure that so many of you left Sears unaware that you had just opened a credit card because of the sneaky, manipulative way that this was done. I hope you have looked at your bill and see the way the $15 you saved (when opening the card) is now costing you 25% interest. I was also affected as a Sears customer; when Sears tried to convert me from a Sears card to a Sears Master card without my permission. This was supposed to be a convenience for me… what a surprise that Sears would try and get 25% interest on all my purchases outside of SEARS! What a shame that Sears cannot make money on their products and craftsmanship that once had them as a leading retailer… back in the day. I hope by providing this information, you can decide for yourself whether you and your family should remain as Sears credit card holders.
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5 comments
Josalyn Boh

That is an unrealistic expectation to impose on emplyees. You should all get together and contact an attorney to see if a class action lawsuit is applicable.

Daymien Mir

This is so true. I am also a sears employee.

I have seen coworkers with 35+ years in FIRED because they didn't *** enough people into signing up for credit cards.

I couldn't agree with you more.

:sigh

Guest

I, for one, am paying off my card and want nothing further to do we this store ever again. I have been a faithful cardholder for over 35 years and they tried to swindle me on an order that I never received but was charged for just the same.

this store is not the Sears we all knew and loved as kids and that our parents shopped at. They are greedy, rude and condescending and their merchandise is now substandard.

Courtnie Vei

Got fired didn't you? Either way, you are not revealing anything that shocking. ALL retail stores do the same.

Sara L Xph
reply icon Replying to comment of Courtnie Vei

I don't think it's fair to just assume she was fired. It is possible that she just feels bad for the role she played in this, it's not hard to find alot of complaints from people who ended up with Sears credit cards/Mastercards that they were not even aware they had signed up for.

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Anonymous
map-marker Pleasant Hill, California

Awful Customer Service Review

Sears sucks. Plain and simple. They just don't care at all. The customer service is awful and they waste peoples time. I ended up canceling my order after a week of waiting and 7 calls later. They continued to blow me off and screw me over. I am done.
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Rabon Osv
map-marker Atlanta, Georgia

Physical, mental and verbal abuse for years reported daily, two attorney letters, no response

Letter to Sears regarding abuse:

ATTORNEYS AT LAW

ESTABLISHED 1.943

April 4, 2007

Via Fedex

Mr. Aylwin Lewis

Chief Executive Officer Sears Holdings Corporation 3333 Beverly Road

Hofi-nann Estates, IL 60179

Re: Unit # 8307

Melville, New York

David Anobile

Physical, Mental and Verbal Abuse beginning March 2005

Dear Mr. Lewis

I would like to bring to your attention a series of physical, mental and verbal abuse that has been going on, has been reported to Human Resources countless times and was allowed to continue to go on after reporting the abuse to Sears National Human Resources on April 21, 2005, case number 435****.

David Anobile was abused physically, mentally and verbally by a number of employees. Eli Green (a supervisor in his 50's) repeatedly hit David Anobile in the stomach each day calling him Mr. Magoo, Uncle Fester and a virgin for months in 2005. Stephenson repeatedly told David he was gay, and that he had sex with his mother — who has a pacemaker and he is the sole caretaker of her. Nick Riga wet toilet paper with soap, threw it on the ceiling of the men's room in order for it to fall on David Anobile while on the toilet. A formal complaint was registered in April 2005 but the abuse continued. Karen Tucker continually called him Forest Gump and a 40-year old virgin. She persisted daily to have names of people he had relations with in order to prove to her that he was not a virgin.

David Anobile had gone to his Human Resources representative, Ann Bachteler on numerous occasions, whereupon he was told to ignore the abuse. He tried, but it did not cease. Karen Tucker's sister, Nicki Tucker teased him and ridiculed him daily for being a virgin for refusing to date her girlfriends. When he refused they called him a racist. They would laugh at him all day and torment him. He was called a ***; lewd sexual comments were made

about he and his mother, suggesting that he engaged in incestual relations with her. He was punched, pinched and had his feet stepped on whenever he had new sneakers, causing his diabetic condition to be aggravated. An employee, Benya, repeatedly went after David with a staple gun, trying to staple David's ears. David was even harassed in the bathroom. Wet toilet paper would be thrown to the ceiling of his stall, to fall on him. Never did David strike back. Ann Bachteler was aware of this the entire time. Eventually Benya was suspended for one day. Soon, David stopped registering complaints because no serious action against these individuals would be taken. David even had to endure lies being made up that he had fought with one of the truck drivers, causing the driver to want to assault David - a lie which an employee, Moses, later admitted.

David Anobile worked diligently, never took a day off from work and was 15 minutes early for work every day. He took pride in his work as evidenced by his impeccable reviews and compliments from his supervisor, Sean Reardon and Vice President, John Schuler, who shook his hand and told him he was doing a great job. He received an award for Employee of the Month; showed up for work early; and rarely took days off.

After those employees left Sears, he continued to be harassed by employees who followed the example of the others. David Anobile is a 40-year old man with who suffers from severe diabetes. He has worked hard all of his life and has perfect employment records, 11 years in Newberry's, had his own hot dog truck for 10 years, was a bonded security guard and worked in Sears for over 3 years. He is a Christian, active in his Church and a jazz drUmmer. Moses constantly attacked his faith and accused him of not being a Christian and would constantly test him with Bible scriptures in order for him to prove that he was a Christian.

For months beginning in 2006 David was constantly harassed by Benya Paul. He complained to Ann Bachteler daily, who finally moved Benya Paul into another department. Every employee witnessed the abuse, some told him to ignore it, others told him to report it, yet others reported it to Ann Bachteler themselves since it was so upsetting to them. He also reported the abuse on countless occasions to Diana Cutrone and Steve Schimoller, who also told him to ignore it. It was never addressed properly.

The abuse was constant and filthy. David was accused of sleeping with his mother, was told Benya Paul wanted to sleep with his sister and have a baby, he wore his dead father's clothes and that he was cheap.

Finally, the last straw was Tuesday, March 20 when Benya Paul and Louis stomped

on his diabetic toes. He went home crying. The next day when Benya Paul made an improper gesture to David during their break, David - for the first time in his career - imitated his tormenters. Unknown to him, the gesture he copied was supposedly seen by a female employee who saw the exchange between David and Benya and complained. Neither one of them knew she was watching from afar, they thought they were alone in the lunchroom. The next day David, and only David, was fired. He was not suspended for only one day as others. After suffering all this abuse HE was fired, not the abusers.

The questions are how can someone be abused every day for over 3 years, with formal complaints and nothing ever have been done? How can a Human Resource representative not address physical, mental and verbal abuse over a 3-year period?

Before instituting formal suit and filing a Complaint with the Department of Labor concerning this prolonged abuse, David Anobile is requesting:

1. He be allowed to resign.

2. He be allowed to use Sears as a reference, since he was an excellent employee.

I know that you will address this in the proper fashion in order to protect the reputation of Sears and avoid my family having to explore further legal action. I thank you for your prompt attention to this matter.

Sincerely,

cc: Barbara King, Esq.

Edward S. Lampert, Chairman — Sears Holdings Corporation Sears — National Human Resources Department

The Office of Compliance and Ethics

Chief Compliance & Ethics Officer

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3 comments
Guest

Go to the eeoc and file a complaint they might just pay the lawyer for you also i am sure there are laws that can protect them do your homework with less than a hour online i bet you can find free resorces to help you and if your attorney could not do this i surely would not hire them again

Guest

I hope they all rot in ***. They will pay on the other side as well and it won't be fun.

Rabon Osv

This abuse has ruined David's life and career. He did not have the $6,000 required at the time to institute a lawsuit, but I do and gladly will pay and go to network TV.

This still makes me cry to this day. How can a 50 year old man get pleasure from making fun of a disabled man?

All of these people should be fired, David should receive back pay and 6 million dollars would be a fair settlement for ruining someone's life. Hope to hear from someone at Sears.

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Company responded
J W Gcg

5.1 Kenmore Chest Freezer from Sears stopped working. DO NOT BUY

Kenmore Model 255.1970****

DO NOT BUY!

I expected that this model would still be under warranty because these chest freezers are supposed to last quite a while. Was wrong about that! I spent over an hour on the phone with Sears and they passed the buck around never coming to a resolution.

I heard that they outsourced the manufacturing to china which would explain quite a bit about what went wrong.

I lost about 300 in food and others have been complaining online with no resolution. It is a shame bc was a lot of money! There has also been a energy star recall on this unit.

DO NOT BUY!

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Loss:
$300
6 comments
David Rde
Sears Response

Dear 200mph,

Thank you for taking the time to post this feedback on your Kenmore Freezer. We strive to provide top quality products to all of our members and can tell you are dissatisfied from your post.

My name is Isaac and I am with the Sears Social Media support team. My group would like to speak with you further about this freezer issue you’re experiencing and would like to assist with a resolution.

Please send the following information – contact #, screen name (200mph), and the phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Isaac D.

Social Media Moderator

Social Media Support Team

J W Gcg
reply icon Replying to comment of Sears Response

I have sent the email and contacted your team multiple times. Have received no call back

Guest
reply icon Replying to comment of J W Gcg

I am having the same problem. Did you ever hear back from Sears? thank you in advance, for replying.

Guest

I always thought that Kenmore was a highly rated product AND I thought that SEARS backs the customers up. Its a shame.

Will be going to Craigslist next. What good is a one year warranty?

Guest

There is a brand name "Kenmore" not a manufacturer. Everyone from GE to LG, Maytag to Samsung makes "Kenmore".

It is very difficult to know who actually makes a given item, and sometimes different manufacturers make the same model. That is why I would never buy from Sears, you just never know who made it and I doubt the sales people know either.

gerald claude

Energy star is an efficiency/energy savings rating.....not a indicator of how long a unit will last. Agreed...SEAR appliances have gone south.......and they know it.

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Anonymous

Microwave oven broke

My name is Robert Lightcap. I live with my wifw at 2123 Glenview St., Phila. Pa. We purchased a Kenmore microwave oven at K-Mart in June of 2012 for which we have a receipt. On April 1, 2014, we started to have some trouble with it. When I put something in it to cook or reheat, the timer would start, but the turntable would not go around. I tapped on the door and then it would start to turn. This happened a few times during the next few days. On Sunday, April 6th, while cooking bacon for breakfast, the motor stopped about half way through. but the timer kept going. I tapped on the door but nothing happened. I closed the door a little harder and turned the turntable by hand, but nothing worked. I spent all day Monday trying to get some help on the phone, but to no avail. I finally talked to a supervisor, who told me that no one outside of Corporate Headquarters had the authority to to have it replaced or repaired @ no cost to us. She gave me the e-mail address to Corporate Headquarters, which I have been unable to bring up on any computer that I tried on. The e-mail address she gave me, which I later confirmed, is shc@***.sears.com It comes up on google, but there are 28,000 sites to chose from and the only one where I could lodge a complaint was this one. We are Senior Citizens and on a fixed income from Social Security. I know that's not your problem, but we try to buy reliable products so We don't have these problems. I don't think it is unreasonable to expect a microwave oven to last more than 22 months without spending extra money on an extended warranty. In My opinion, if you are selling extended warranties on your products, then you must not think to much of your workmanship. I am requesting to either have Our microwave replaced or repaired at no cost to us. On our income, we can't afford to buy a new microwave every 22 months. I can only tell you that if we have to purchase a new microwave on May 3rd, when we get our checks, you can rest assured it won't be a Kenmore. I would certainly appreciate anything you can do for us. We need a break. Thank you Robert Lightcap 2123 Glenview St. Phila. Pa. 19149 e-mail rblsr.1@***.net
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Company responded
Anonymous

Avoid Sears Outlet reconditioned/refurbished appliances.

Problems & runarounds with reconditioned fridge. 6 service calls in 7 months. Pray you never have to call for service. If you do, document everything. Multiple transfers to people whose command of English is questionable at best. Must be paid based on how long they can keep you on the phone. Today I finally went in person to the store with a "case number" the last phone rep gave me. Was told the case number doesn't reference anything in particular, I was right NOT to give my credit card number to a previous phone rep who requested it (OMG was I almost involved in some identity theft scam?) AND that Sears is just going to keep replacing the same part (every month I guess...) until the warranty is up. BTW don't be suckered into getting their credit card for a discount on your appliance. Phone rang for months with offers to get a free consultation for roof,siding,etc. THEN they pulled a $3.68 "balance due" out of their *** after I paid off the card on the first billing cycle. Sears is dying and this is why. Learn from my mistake and look elsewhere.
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Loss:
$1000
1 comment
David Rde
Sears Response

Anonymous,

We genuinely appreciate you feedback regarding the experiences you have had with purchasing from us. We certainly don’t intend for you or any of our customers to become frustrated or annoyed with any aspect of our business and we’d like to ensure the concerns you brought up are addressed as well as assist you any way we can.

Please send the following information – contact #, this screen name I’ve created for you (28affad) and phone # used at time of purchase to smadvisor@searshc.com.

Also, please include the case number you’ve been provided. Again, we apologize for any trouble we have caused and we look forward to speaking with you soon.

Thank you,

Brian H.

Social Media Moderator

Sears Social Media Support

Anonymous
map-marker Atlanta, Georgia

Sears Delivery Service Review

Aweful service was sent the wrong stove now want me to wait 5 days after I waited 6 days for delivery and customer service is horrible never buy any thing from Sears
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Becky Mowat
map-marker Charlottetown, Prince Edward Island

All the plastic parts in my Kenmore Fridge Have Disintegrated! Help

I have been given the runaround by various customer service reps from SEARS for the past 2 months after sending them jpgs. of the disintegrating plastic parts in my 6 year old Kenmore Fridge.

This fridge has only seen light use by 2 people.

The latest stressful experience was a call from their customer service team manager Bill Fischl who said that SEARS was being more than generous to offer me 10% off the cost of a new Kenmore Fridge. This would not even cover the cost of the replacement gasket I had installed on year 2. He said SEARS would NOT stand by their mission and values statement to replace the disintegrated parts, or honour me as a life time loyal customer.

Then he instructed me to go to the manufacturer (Electrolux) on my time, to order new parts at my expense. He then informed me that I was receiving good "customer support" because he said I was!!This kind of disrespect to valued customers should NOT be tolerated. SEARS has a lot of higher execs in their Toronto "Headquarters" that need to be made aware of the rude treatment toward customers by their supposed "customer support team". This team is a shield to protect the upper execs from disappointed customers.

The "Headquarters" execs seem to have barricaded themselves under the command of their new ex-marine CEO. SEARS is struggling to survive....and NO WONDER! I absolutely felt unvalued and dictated to by Mr.

Fischl this morning. Becky Mowat

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10 comments
Guest

I have a kenmore refrigerator side by side water and ice with bottom drawer and the plastic is falling off( breaking ) piece by piece, what is the problem? I payed good money for this thing,seems like they dont care

Guest

You certainly are NOT entitled to a new fridge. It's six years old, not six months.

I have never heard of a lightly used fridge. 2 people or 200 people, the fridge is in constant use.

I may not like Sears and have stopped shopping there long ago, but even I hope you get nothing for trying to scam Sears. Shame on you!

Guest
reply icon Replying to comment of Guest-807584

Hi Chanel Girl:

FYI -The gasket was replaced after 4 months...

The disintegration of the other parts has progressed continuously over the past 6 years.

I feel no shame in requesting that Sears honour their mission statement:

To provide quality products in order to create lifelong customers."

Clearly a fridge that disintegrates is NOT a quality product. SEARS demands that the customer pays extended warranty money on new products.

If they offered quality products an extended warranty wouldn't be necessary. It is all a HUGE money grab by a corporation that has lost so many customers for poor customer service and shoddy appliances. You say that you are no longer a Sears customer. I feel no shame in stating my case.

What ever happened to "The customer is always right?" SEARS has outsourced the manufacture of the plastic to cut costs. There are thousands of other customers with this same complaint ( disintegrating parts) blogging online hoping for satisfaction. Why should I feel shame for expecting Sears to honour their marketing mission statement? How can an appliance be good quality when it starts falling apart in its first year.

Sears has built shoddy appliances, charges it's customers to replace parts and buy extended warranties . It is all a big money grab, and they are the ones who should feel shame for not honouring their mission statements.

Josalyn Boh

Agreed that the frig should last more than 6 years.

You don't say what the parts are, or, what the replacement costs are? You can post the jpg images here!

Could it be parts of the ice maker? There are only a few parts that get the Freeze/heat treatment. It's typical that the plastic posts, plastic shelf and drawers crack and break. The littel clips that hold the door shelf brackets!

Friges are moore complicated than a small a/c unit under a foam box incased with a metal shell. A few tubes for drainage and coils for cooling. Oh, now lets add ice makers, drink despencers, TV's and even internet! Yeh, that's the ticket.

What's next... back massages.

Guest
reply icon Replying to comment of Josalyn Boh

Hi Mike:

Thanks for your post, and for your support that a fridge should last longer that 6 years. My neighbours are shocked at the disintegration that has happened in my fridge!

Who knew that in this age of innovative technology that corporations would choose to make money by building less durable appliances with a shorter lifespan, and charge their customers to maintain the parts? (It is a ludicrous business model in my opinion, and SEARS has lost so many of its loyal customers because of it).

Here is a chronology of the the parts that disintegrated in our fridge:

the gasket, the screen below the door, the handles on the vegetable bins, the vegetable bins, the butter container, the wine bottle holder, the plastic sliders that hold the shelves, the plastic surrounding all the glass shelves, the plastic handles on the door compartments. Once the runners and the supports disintegrated functionality was lost.

The problem I have for Sears is that they don't honour their NEW appliances and expect customers to pay extended warranties upfront before parts break in order to cover replacement parts. In other words the retail price does not reflect the amount the customer must invest in order to avoid costly part replacements.

The customer will pay either way...with or without an extended warranty or 1 year guarantee. Sears has planned obsolescence built into its products...NOT quality!

Guest

The fridge has a 1 year warrenty, and if the fridge broke in that one year then kenmore would gladly replace the parts, but.itnis now 6 years old. This is not sears problem, and YOU ARE NOT ENTITLED TO A NEW APPLIANCE.

Guest
reply icon Replying to comment of Guest-775000

SoManyIdiots - I couldn't agree with you more. The nerve of this guy trying to get a replacement part or fridge after 6 years.

Really six years? Lightly used fridge? That's like saying lightly used toilet.

Just doesn't work. This guy cracks me up.

Guest
reply icon Replying to comment of Guest-807587

Is it the opinion of you two people that a refrigerator is disposable after the one year warranty has expired? Our refrigerator has the same problem - the entire plastic interior lining of the door is falling apart.

The shelves are gone. The door is now lined with exposed insulation and dangerously sharp plastic shards.

Don't know how old it is, but I've never seen this kind of breakdown in a refrigerator before. It's bizarre and so obviously faulty that it should be subject to a recall, if it hasn't been.

Guest
reply icon Replying to comment of Guest-775000

Hi So Many Idiots:

I invite you to read my answers to Mike and Chanel above. Sears policy as you state it above does not apply in my case because of the RAMPANT disintegration of parts throughout my fridge.

It is clear that in my case the plastic is ruinously defective and has therefore impaired the lifespan of my unit.

If I were to spend all the time and money and WAITING for service that it would require to replace all the disintegrating parts, it would be extremely stressful and financially difficult. I choose to never again purchase from a company that lacks the integrity to honour their customer service pledge to provide quality products to ensure lifelong customers.

Guest
reply icon Replying to comment of Guest-807812

I know this is so much later, but the fridge in my apartment is only 2 yrs old and the hardware is disintegrating. The shelf slider is broken; the vegetable bin handle is cracked; the shelf trim has or is fallen (falling) off (one of each).

One door bin shelf has broken - duct taped with a rod to keep ithe straight. The fridge works fine. The plastic in this fridge is garbage. And to replace these broken parts is absurdly expensive, and why would I want to replace cheaply made garbage with the same cheaply made garbage?

Glad I don't own this fridge, as I'm a renter. I will never buy anything Kenmore, solely based on my experience with this fridge. And for those who talk about warrenties: refrigerator life spans are 15 years plus.

There's no excuse for passing garbage off as quality. Sears is not saving money by ripping people off with shoddy merchandise; they're losing their customers

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Company responded
Marc F Vcg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sears Warranty Gotcha on Garage Door Opener

I called Sears warranty service today at 1-800-4-MY-HOME as the "smart control panel" for my Sears Craftsman Garage Door Opener (Model # 139.53918D) no longer will open or close the garage door when the open/close button is pressed. This part failed after the first 12 months. The additional limited warranty on parts states, "From the 91st day up to 3 year from the date of purchase, replacement parts for any defective parts on this product will be furnished, free of charge. You pay for labor." Sears wants to charge $ 75.00 for a technician to come, so that they can press the button, and see nothing happening. The replacement cost on the part is ~ $ 95.00 + shipping. The part is easily replaced by the consumer, yet Sears won't ship the part without a technician coming out to examine the unit. This is a warning to any consumer's thinking that you'll be able to get free parts on Sears Craftsman products. Note that they require a $ 75.00 fee for a technician to come out to examine the defective part, so those parts aren't exactly going to be free as you'll be paying $ 75.00, and the exorbitant markups on parts from Sears is just another way that they get you. Beware!
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Loss:
$135
2 comments
David Rde
Sears Response

Dear terminator2011,

Thank you for taking the time to reach out to us, and we’re sorry for the problems encountered with your garage door opener. My name is Edwin and I work with the Sears Social Media Escalation team.

We’d like to have one of our dedicated case managers look into this repair issue and make sure this issue is resolved. Please send the following information – contact #, screen name (terminator2011), phone # used at time of purchase to SMAdvisor@searshc.com.

We look forward speaking to you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

Marc F Vcg
reply icon Replying to comment of Sears Response

You guys have some Chutzpah! So Edwin made arrangements for the warranty service people to come out, and about two months ago they came out and replaced the garage door opener pad, and I thought all was well and done.

All is good..., right...well no!

Today 4/13/2014 I receive in the mail a "2nd Invoice", (Please note I never got a 1st invoice) from Sears, Invoice Date 4/7/2014, Invoice # 000708*-***81147 showing a balance of $ 57.05!!

So this FREE REPAIR AND REPLACEMENT THAT EDWIN C. SETUP, and that I had to wait approximately six weeks for due to THEIR SCHEDULING ISSUES, THAT WAS SUPPOSED TO BE COVERED BY THE WARRANTY FOR PARTS AND LABOR as agreed by Edwin C.

IS NOW being billed at $ 57.05 to me.

I just have no words to express my frustration and contempt for this company at this moment. Needless to say this bill needs to be credited internally within Sears, and attributed to WARRANTY SERVICE AS AGREED BEFORE THE APPOINTMENT.

What a cluster....

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Company responded
Anonymous
map-marker Clarksburg, West Virginia

$600 washer is a piece of ***!

I bought this washer that has NEVER worked right- stained my clothes with soap, no spin, no water...they have come out 8x in the last 3 years and they will not replace it unless you order parts 4x in 1 year. I HATE THIS MACHINE AND NOW I HATE SEARS!! Their customer service sucks and their technicians are idiots. My grams had a washer that lasted for 20 years! Why can't they make products that work and last? OR at least stand by what they sell! I called their customer service help line and still nothing they can do! Well they lost a customer and now I am on a rampage to tell everyone NOT to buy anything from them and it looks like I am not the only one- Sears is the most despised company out there according to recent polls. You lost me and as many people as I can tell to NOT BUY FROM SEARS!!
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Loss:
$600
3 comments
Guest

Geez, they don't MANUFACTURE it, take it up with either whirlpool OR Lg, only 2 they outsource too.

David Rde
Sears Response

Anonymous,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team.

We are sorry to hear about your recent experience with your online order. . We can truly understand how frustrating it can when an appliance does not meet your expectations. We would like the opportunity to speak with you to ensure this washer matter is addressed and hopefully restore your faith in Sears.

At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous480704), to smadvisor@searshc.com.

We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Sears Social Media Support

gerald claude

2534 and counting...Dissatisfied customers! Just wait...the peusdo SEARs Care minion will be contacting you via this forum to do damage control.......its a mock gesture of concern......they will do nothing for you as they have in the past to all others.......make sure you post your negative follow up!!!

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Anonymous

Delivery Time Review

Sears scheduled me for a delivery time only to change it without informing me. Then they changed it for me to a day I was available and did not honor that date either. They definitely were not reliable.
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Company responded
Michael Dearing D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extremely Poor Customer Service At Sears When Purchasing A New England Patriots Hat

So last year,before the Patriots were going to face the Ravens to go to the Super Bowl. I decided to go to Sears to purchase a Patriots hat.I saw an employee on his phone looking like if he was texting.So I got the hat and I went up to the counter and the employee went up to me so I can purchase the hat and the employee said something about Sears Rewards.So I asked to see the manager of the place.It took the female manager 5-10 mins. to come.The manager was asking for my phone number for a million times it seemed like.My father was furious at the guy about something to the point where he said "YOU WANT TO FIGHT".The male employee almost reacted to that, but the manager said "don't think about it" to the male employee. Sears claims on their commercials that they received a reward for highest customer satisfactory,but i think its a load of bs.Sears should train their employees to not be on their cell phones and to not argue with customers.
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9 comments
Guest

Okay, I still don't see your problem. You're mad because they mentioned the sears rewards program, or that your father was threatening an employee?

What I see here is someone who has no rhyme or reason to complain but you should be thanking the manager for not calling the police on the likes of YOU! This is not a complaint, but more like whining.

Josalyn Boh

Most retail shops ask about a 'rewards program' of some type.

You don't really state what the emplyee did that prompted you to ask for the manager! Was it because he was txting?

Because he mumbled to you? He had a bad attitude?

If YOU can't be more articulate about the issue here, was the emplyee able to understand what you wanted there? In any event, it was enough for your father to start a brawl!!!

No doubt the asking for your phone number is irritating.

I get this all the time at the local BestB%%% stores!

Always iritated me (I've since stopped shopping there). Once, I simply said "No". they were like deer in headlights! They had no idea what to do next.

I told them I have cash and theres no need for a phone number. They insisted telling me that they can send me specials. I told them if they want my puchase here's the cash. If not, I'll be on my way.

They took my cash acting like I was an ***! lol.

Josalyn Boh
reply icon Replying to comment of Josalyn Boh

Ok. this web site censored the word i d i o t!

Why?

apparently, it's an awfull word worthy of censorship!

This is sad. I'm on PissedComsumers, complaining about PissedComsumers!!!

lol.

I'll try again to see if it happeds again.... They took my cash acting like I was an ***!

Guest
reply icon Replying to comment of Josalyn Boh

You need anger management. You get mad over someone asking for your number?

That's part of their job. Grow up.

They still took your cash didn't they? Now who's the fool?

Josalyn Boh
reply icon Replying to comment of Guest-807599

Dude! It was SkillPuppy, not me, who made the complaint.

I was just responding to it. Please post your reply to skullpuppy.

Guest
reply icon Replying to comment of Josalyn Boh

Sorry, Mike_mn. You're right. I did post it to the wrong guy!

David Rde
Sears Response

Hello Skullpuppy,

My name is Tony and I’m part of the Sears Cares Escalations team. We appreciate your post telling us about your recent in store experience.

The disappointment that you must feel with the way that you were talked to while you were trying to make your purchase. Recognizing the importance of this issue, we would like to speak with you and gather the appropriate information so that we are able to make the necessary improvements. At your convenience please contact our office via email at smadvisor@searshc.com so we can get this resolved for you. In the email please provide a contact number and the phone number the (hat) was purchased under (if different than the contact phone number) and we will call you directly.

In addition, please include your Screen name (Skullpuppy) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Tony

Social Media Moderator

Sears Social Media Support

Guest

your complaint doesn't make a whole lot of sense.

while I agree they should not be on their personal phones while working how do you know it wasn't a work phone?

besides that you say that he came up to you once you approached the counter to pay and asked you about the sears rewards card but then you asked to speak to a manager?

why? he came right up to you according to your own complaint and asked you about their rewards program is all? did he threaten you? did he put you down by asking if all you were gonna buy is a lousy patriots hat?

(btw i'm a pats fan too)

the next part that doesn't make sense is why your father would have been involved in the situation to begin with. you say the manager was asking for your phone number ? was it for the sears rewards program? if not they don't need your # and you don't have to give it.

as to your father threatening the employee that itself was very uncalled for.

but you admit the employee ALMOST reacted to it but his manager told him not to.

and at the end yet again you say something confusing. you say that need to not argue with customers. where were they arguing with you? the first associate came to you when you got to the counter with your hat, mentioned their rewards program, then you leave out the reason you asked for the manager who did come up.

then you mention they want your phone # which you dont' say what for.

instead of *** & moaning about a *** lousy hat how about you take your business elsewhere if sears was so bad. there's plenty of other places to buy hats from you know.

Guest
reply icon Replying to comment of Guest-779017

I agree...it was confusing and you made it sound as if a you were the ones at fault to be honest.

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Company responded
TIMOTHY KEY
map-marker Bay Shore, New York

TOTAL DISREGARD OF MY TIME

RECENTLY I PURCHASED A CRAFTSMAN GARAGE DOOR OPENER AND PAID THE $150 TO HAVE IT INSTALLED. SEARS INFORMED ME SOMEONE WOULD CONTACT ME WITHIN A FEW DAYS.

I WAS CONTACTED AROUND 10 PM ON A SUNDAY NIGHT. THEY OFFERED THE NEXT DAY 1-4 PM. I INFORMED THE GUY I NEED THE FIRST APPOINTMENT. I ALSO INFORMED THE GUY ON THE PHONE I WAS WILLING TO WAIT FOR WHENEVER THE DAY WOULD COME, BUT IT WAS IMPERATIVE I NEEDED THE FIRST APPOINTMENT, WHETHER IT BE THAT WEEK OR EVEN THAT MONTH.

HE GIVES ME THE UPCOMING WEDNESDAY 8-11 AM. I CALL UP AT 9:30 AM ON THAT WEDNESDAY (TODAY). THE SAME GUY TELLS ME THE TECH IS FINISHING UP ANOTHER JOB. HE'D BE THERE IN ABOUT 1/2 HOUR.

AT 10:30 AM STILL NO ONE. I CALL BACK AND HE TELLS ME THE GUY IS IN ROUTE. THIS MAY SOUND A BIT PETTY TO SOME BUT MY REALITY IS I HAVE TO WORK. I ALREADY PAID CLOSE TO $400 FOR THE TOTAL PACKAGE.

NOW I HAVE TO TAKE A DAY OFF FROM WORK. I MAKE $240 A DAY. I AM NOT PAYING $640 FOR A GARAGE DOOR OPENER AND WASTING A VALUABLE DAY OFF. I ONLY GET 19 DAYS OFF YEARLY.

365 DAYS IS VERY LONG AND I'D RATHER USE MY TIME FOR MORE PRESSING MATTERS THAN A DOOR. IT IS NOW ALMOST 12PM AND I AM SUPPOSED TO BE AT WORK BY 11 AM. I WAS EXCUSED UNTIL 12 PM TODAY BUT I AM EVEN LATE FOR THAT. THIS WAS A TOTAL WASTE FOR ME.

NOW ONE HAS OFFERED AN APOLOGY. THEY FEEL THEY HAVE ENOUGH VICTIMS, SORRY CLIENTS, SO THE LITTLE GUY DOESN'T MATTER ANYMORE. I MATTER TO ME. I MATTER.

TIME IS VERY PRECIOUS AND I DO NOT LIKE IT WASTED NOR DISREGARDED. WELL IT WAS WASTED BY SEARS, SEARS CONTRACTORS AND ALL THE DEPARTMENTS I CALLED FOR JUSTIFICATION. NO SORRY. NO REMORSE.

JUST BRING THE PRODUCT BACK WITH YOUR RECEIPT AND WE WILL ISSUE YOU A REFUND. I MATTER TO ME. YOU MATTER.

PLEASE DO NOT LET ANYONE WASTE YOUR TIME, DISREGARD YOU AND MAKE YOU FEEL WORTHLESS AS SEARS HAS DONE TO ME. THANK YOU FOR YOUR TIME.

---------------------------------------- T KEY OF BAY SHORE, NY

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Loss:
$640
1 comment
David Rde
Sears Response

Hi tkey123,

Thank you for posting about your Craftsman garage door opener repair. We apologize for the inconvenience and confusion you have encountered. My name is Brian and I am a member of the Sears Social Media Support team. I would like to take this time to offer our assistance. We would be more than happy to have a case manager follow up with you in order to address your garage door repair need. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (tkey123), to reference your post to smadvisor@searshc.com. Again, thank you for taking time to bring this matter to our attention; we look forward to speaking with you soon.

Thank you,

Brian R.

Social Media Moderator

Sears Social Media Support

Company responded
Bernabe Wsy
map-marker Los Angeles, California

Gas Range order not fulfilled

I am beyond disappointed and frustrated with Sears sales and customer service. On Thursday, November 28, 2013 we purchased 1.) Kenmore GAS RANGE and 2.) Kenmore under cabinet RANGE HOOD. Delivery/installation was set up for December 3rd, 2013. On the scheduled date, the range hood was delivered and installed. The installer ( Sears contractor) disconnected my old gas appliance and left it in the middle of my kitchen. It didn't bother me at the time since Sears was expected to deliver the new range and haul the old one on same day the hood was delivered/installed. I called Sears customer service ( @ 180******** and 188********) three times and each time the representatives had a different story regarding the status of my delivery. One of them actually told me the delivery crew for the GAS RANGE was running late and will be coming out an hour later. Anyway, I called back around 6.30 pm PST to check the status of the delivery (again!!)and that was when I was given the bombshell "SEARS CANNOT TRACE MY ORDER AND NO DELIVERY/INSTALLATION was scheduled. At this point I was confused and red with frustration. I quickly strapped my toddler in her car seat and drove down to Sears ( located at Westfield Topanga, Woodland Hills, CA) to show them my receipt and check if talking to them in person would make a difference. The sales person I met was supportive but didn't have the power/means to address the problem. I demanded to speak with the manager and I heard when the person assisting me called for the manager but *** no, the manager felt too big to come talk to a dissatisfied customer. He/ she called the sales person on the phone and instructed him to tell me that nothing could be done until 9.00 am PST Wednesday, December 4, at which time they will cancel my order and reprocess it! So, I went back home with no range and not sure what the story will become in the morning. I regret this whole nonsense since I had wanted to purchase my range at Home Depot but decided to go with Sears since my family always buys from them. I am definitely going to stop the "family tradition" of buying from Sears. I have never seen this level of UNPROFESSIONALISM!!! How can a customer make a purchase and leave the store with a receipt confirming payment and delivery and the next minute Sears doesn't have a record of the transaction? How can they deliver/install the range hood which was purchased together with the gas range and paid for in one receipt and still claim they can't trace the order for the range itself? Why should I be stressed because I took my business to Sears? I would definitely advice anyone thinking of doing business with Sears to learn from my experience!!!

By the way, I am not even mentioning the fact that I paid $119 at the store for hood installation and when the installer showed up he billed me additional $384. Why would Sears charge $503 to install a under cabinet range hood? Should't this be treated as customer rip off?

I AM TOTALLY DISAPPOINTED WITH SEARS CUSTOMER SERVICE!!

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2 comments
David Rde
Sears Response

DissATISfied20132013,

We thank you for posting about this situation concerning you gas range purchase. My name is Liz and I am a member of the Sears Cares Escalation Team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. We would appreciate the opportunity to look into this further and discuss your experience. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (DissATISfied20132013), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R

Social Media Moderator

Sears Social Media Support

Bernabe Wsy
reply icon Replying to comment of Sears Response

Hi Liz,

Thanks for contacting me. I went back to the store this morning and the issue was resolved.

It was an error on the part of the salesperson who assisted me the day the gas range was purchased. I think the guy should be fired due to his negligence and unprofessionalism...but I can him considering the bad economy.

Anyway, delivery/ installation has been scheduled for tomorrow. I'll let you know if something goes wrong.

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