Sears
Reviews and Complaints
Sears credit card fiasco -yet I don't have one anymore!
Signed YOU up for a SEARS credit card
Awful Customer Service Review
Physical, mental and verbal abuse for years reported daily, two attorney letters, no response
Letter to Sears regarding abuse:
ATTORNEYS AT LAW
ESTABLISHED 1.943
April 4, 2007
Via Fedex
Mr. Aylwin Lewis
Chief Executive Officer Sears Holdings Corporation 3333 Beverly Road
Hofi-nann Estates, IL 60179
Re: Unit # 8307
Melville, New York
David Anobile
Physical, Mental and Verbal Abuse beginning March 2005
Dear Mr. Lewis
I would like to bring to your attention a series of physical, mental and verbal abuse that has been going on, has been reported to Human Resources countless times and was allowed to continue to go on after reporting the abuse to Sears National Human Resources on April 21, 2005, case number 435****.
David Anobile was abused physically, mentally and verbally by a number of employees. Eli Green (a supervisor in his 50's) repeatedly hit David Anobile in the stomach each day calling him Mr. Magoo, Uncle Fester and a virgin for months in 2005. Stephenson repeatedly told David he was gay, and that he had sex with his mother — who has a pacemaker and he is the sole caretaker of her. Nick Riga wet toilet paper with soap, threw it on the ceiling of the men's room in order for it to fall on David Anobile while on the toilet. A formal complaint was registered in April 2005 but the abuse continued. Karen Tucker continually called him Forest Gump and a 40-year old virgin. She persisted daily to have names of people he had relations with in order to prove to her that he was not a virgin.
David Anobile had gone to his Human Resources representative, Ann Bachteler on numerous occasions, whereupon he was told to ignore the abuse. He tried, but it did not cease. Karen Tucker's sister, Nicki Tucker teased him and ridiculed him daily for being a virgin for refusing to date her girlfriends. When he refused they called him a racist. They would laugh at him all day and torment him. He was called a ***; lewd sexual comments were made
about he and his mother, suggesting that he engaged in incestual relations with her. He was punched, pinched and had his feet stepped on whenever he had new sneakers, causing his diabetic condition to be aggravated. An employee, Benya, repeatedly went after David with a staple gun, trying to staple David's ears. David was even harassed in the bathroom. Wet toilet paper would be thrown to the ceiling of his stall, to fall on him. Never did David strike back. Ann Bachteler was aware of this the entire time. Eventually Benya was suspended for one day. Soon, David stopped registering complaints because no serious action against these individuals would be taken. David even had to endure lies being made up that he had fought with one of the truck drivers, causing the driver to want to assault David - a lie which an employee, Moses, later admitted.
David Anobile worked diligently, never took a day off from work and was 15 minutes early for work every day. He took pride in his work as evidenced by his impeccable reviews and compliments from his supervisor, Sean Reardon and Vice President, John Schuler, who shook his hand and told him he was doing a great job. He received an award for Employee of the Month; showed up for work early; and rarely took days off.
After those employees left Sears, he continued to be harassed by employees who followed the example of the others. David Anobile is a 40-year old man with who suffers from severe diabetes. He has worked hard all of his life and has perfect employment records, 11 years in Newberry's, had his own hot dog truck for 10 years, was a bonded security guard and worked in Sears for over 3 years. He is a Christian, active in his Church and a jazz drUmmer. Moses constantly attacked his faith and accused him of not being a Christian and would constantly test him with Bible scriptures in order for him to prove that he was a Christian.
For months beginning in 2006 David was constantly harassed by Benya Paul. He complained to Ann Bachteler daily, who finally moved Benya Paul into another department. Every employee witnessed the abuse, some told him to ignore it, others told him to report it, yet others reported it to Ann Bachteler themselves since it was so upsetting to them. He also reported the abuse on countless occasions to Diana Cutrone and Steve Schimoller, who also told him to ignore it. It was never addressed properly.
The abuse was constant and filthy. David was accused of sleeping with his mother, was told Benya Paul wanted to sleep with his sister and have a baby, he wore his dead father's clothes and that he was cheap.
Finally, the last straw was Tuesday, March 20 when Benya Paul and Louis stomped
on his diabetic toes. He went home crying. The next day when Benya Paul made an improper gesture to David during their break, David - for the first time in his career - imitated his tormenters. Unknown to him, the gesture he copied was supposedly seen by a female employee who saw the exchange between David and Benya and complained. Neither one of them knew she was watching from afar, they thought they were alone in the lunchroom. The next day David, and only David, was fired. He was not suspended for only one day as others. After suffering all this abuse HE was fired, not the abusers.
The questions are how can someone be abused every day for over 3 years, with formal complaints and nothing ever have been done? How can a Human Resource representative not address physical, mental and verbal abuse over a 3-year period?
Before instituting formal suit and filing a Complaint with the Department of Labor concerning this prolonged abuse, David Anobile is requesting:
1. He be allowed to resign.
2. He be allowed to use Sears as a reference, since he was an excellent employee.
I know that you will address this in the proper fashion in order to protect the reputation of Sears and avoid my family having to explore further legal action. I thank you for your prompt attention to this matter.
Sincerely,
cc: Barbara King, Esq.
Edward S. Lampert, Chairman — Sears Holdings Corporation Sears — National Human Resources Department
The Office of Compliance and Ethics
Chief Compliance & Ethics Officer
5.1 Kenmore Chest Freezer from Sears stopped working. DO NOT BUY
Kenmore Model 255.1970****
DO NOT BUY!
I expected that this model would still be under warranty because these chest freezers are supposed to last quite a while. Was wrong about that! I spent over an hour on the phone with Sears and they passed the buck around never coming to a resolution.
I heard that they outsourced the manufacturing to china which would explain quite a bit about what went wrong.
I lost about 300 in food and others have been complaining online with no resolution. It is a shame bc was a lot of money! There has also been a energy star recall on this unit.
DO NOT BUY!
Microwave oven broke
Avoid Sears Outlet reconditioned/refurbished appliances.
Sears Delivery Service Review
All the plastic parts in my Kenmore Fridge Have Disintegrated! Help
I have been given the runaround by various customer service reps from SEARS for the past 2 months after sending them jpgs. of the disintegrating plastic parts in my 6 year old Kenmore Fridge.
This fridge has only seen light use by 2 people.
The latest stressful experience was a call from their customer service team manager Bill Fischl who said that SEARS was being more than generous to offer me 10% off the cost of a new Kenmore Fridge. This would not even cover the cost of the replacement gasket I had installed on year 2. He said SEARS would NOT stand by their mission and values statement to replace the disintegrated parts, or honour me as a life time loyal customer.
Then he instructed me to go to the manufacturer (Electrolux) on my time, to order new parts at my expense. He then informed me that I was receiving good "customer support" because he said I was!!This kind of disrespect to valued customers should NOT be tolerated. SEARS has a lot of higher execs in their Toronto "Headquarters" that need to be made aware of the rude treatment toward customers by their supposed "customer support team". This team is a shield to protect the upper execs from disappointed customers.
The "Headquarters" execs seem to have barricaded themselves under the command of their new ex-marine CEO. SEARS is struggling to survive....and NO WONDER! I absolutely felt unvalued and dictated to by Mr.
Fischl this morning. Becky Mowat
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Verified ReviewerSears Warranty Gotcha on Garage Door Opener
$600 washer is a piece of ***!
Delivery Time Review
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Verified ReviewerExtremely Poor Customer Service At Sears When Purchasing A New England Patriots Hat
TOTAL DISREGARD OF MY TIME
RECENTLY I PURCHASED A CRAFTSMAN GARAGE DOOR OPENER AND PAID THE $150 TO HAVE IT INSTALLED. SEARS INFORMED ME SOMEONE WOULD CONTACT ME WITHIN A FEW DAYS.
I WAS CONTACTED AROUND 10 PM ON A SUNDAY NIGHT. THEY OFFERED THE NEXT DAY 1-4 PM. I INFORMED THE GUY I NEED THE FIRST APPOINTMENT. I ALSO INFORMED THE GUY ON THE PHONE I WAS WILLING TO WAIT FOR WHENEVER THE DAY WOULD COME, BUT IT WAS IMPERATIVE I NEEDED THE FIRST APPOINTMENT, WHETHER IT BE THAT WEEK OR EVEN THAT MONTH.
HE GIVES ME THE UPCOMING WEDNESDAY 8-11 AM. I CALL UP AT 9:30 AM ON THAT WEDNESDAY (TODAY). THE SAME GUY TELLS ME THE TECH IS FINISHING UP ANOTHER JOB. HE'D BE THERE IN ABOUT 1/2 HOUR.
AT 10:30 AM STILL NO ONE. I CALL BACK AND HE TELLS ME THE GUY IS IN ROUTE. THIS MAY SOUND A BIT PETTY TO SOME BUT MY REALITY IS I HAVE TO WORK. I ALREADY PAID CLOSE TO $400 FOR THE TOTAL PACKAGE.
NOW I HAVE TO TAKE A DAY OFF FROM WORK. I MAKE $240 A DAY. I AM NOT PAYING $640 FOR A GARAGE DOOR OPENER AND WASTING A VALUABLE DAY OFF. I ONLY GET 19 DAYS OFF YEARLY.
365 DAYS IS VERY LONG AND I'D RATHER USE MY TIME FOR MORE PRESSING MATTERS THAN A DOOR. IT IS NOW ALMOST 12PM AND I AM SUPPOSED TO BE AT WORK BY 11 AM. I WAS EXCUSED UNTIL 12 PM TODAY BUT I AM EVEN LATE FOR THAT. THIS WAS A TOTAL WASTE FOR ME.
NOW ONE HAS OFFERED AN APOLOGY. THEY FEEL THEY HAVE ENOUGH VICTIMS, SORRY CLIENTS, SO THE LITTLE GUY DOESN'T MATTER ANYMORE. I MATTER TO ME. I MATTER.
TIME IS VERY PRECIOUS AND I DO NOT LIKE IT WASTED NOR DISREGARDED. WELL IT WAS WASTED BY SEARS, SEARS CONTRACTORS AND ALL THE DEPARTMENTS I CALLED FOR JUSTIFICATION. NO SORRY. NO REMORSE.
JUST BRING THE PRODUCT BACK WITH YOUR RECEIPT AND WE WILL ISSUE YOU A REFUND. I MATTER TO ME. YOU MATTER.
PLEASE DO NOT LET ANYONE WASTE YOUR TIME, DISREGARD YOU AND MAKE YOU FEEL WORTHLESS AS SEARS HAS DONE TO ME. THANK YOU FOR YOUR TIME.
---------------------------------------- T KEY OF BAY SHORE, NY
Gas Range order not fulfilled
I am beyond disappointed and frustrated with Sears sales and customer service. On Thursday, November 28, 2013 we purchased 1.) Kenmore GAS RANGE and 2.) Kenmore under cabinet RANGE HOOD. Delivery/installation was set up for December 3rd, 2013. On the scheduled date, the range hood was delivered and installed. The installer ( Sears contractor) disconnected my old gas appliance and left it in the middle of my kitchen. It didn't bother me at the time since Sears was expected to deliver the new range and haul the old one on same day the hood was delivered/installed. I called Sears customer service ( @ 180******** and 188********) three times and each time the representatives had a different story regarding the status of my delivery. One of them actually told me the delivery crew for the GAS RANGE was running late and will be coming out an hour later. Anyway, I called back around 6.30 pm PST to check the status of the delivery (again!!)and that was when I was given the bombshell "SEARS CANNOT TRACE MY ORDER AND NO DELIVERY/INSTALLATION was scheduled. At this point I was confused and red with frustration. I quickly strapped my toddler in her car seat and drove down to Sears ( located at Westfield Topanga, Woodland Hills, CA) to show them my receipt and check if talking to them in person would make a difference. The sales person I met was supportive but didn't have the power/means to address the problem. I demanded to speak with the manager and I heard when the person assisting me called for the manager but *** no, the manager felt too big to come talk to a dissatisfied customer. He/ she called the sales person on the phone and instructed him to tell me that nothing could be done until 9.00 am PST Wednesday, December 4, at which time they will cancel my order and reprocess it! So, I went back home with no range and not sure what the story will become in the morning. I regret this whole nonsense since I had wanted to purchase my range at Home Depot but decided to go with Sears since my family always buys from them. I am definitely going to stop the "family tradition" of buying from Sears. I have never seen this level of UNPROFESSIONALISM!!! How can a customer make a purchase and leave the store with a receipt confirming payment and delivery and the next minute Sears doesn't have a record of the transaction? How can they deliver/install the range hood which was purchased together with the gas range and paid for in one receipt and still claim they can't trace the order for the range itself? Why should I be stressed because I took my business to Sears? I would definitely advice anyone thinking of doing business with Sears to learn from my experience!!!
By the way, I am not even mentioning the fact that I paid $119 at the store for hood installation and when the installer showed up he billed me additional $384. Why would Sears charge $503 to install a under cabinet range hood? Should't this be treated as customer rip off?
I AM TOTALLY DISAPPOINTED WITH SEARS CUSTOMER SERVICE!!
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Hello Anomymous!
We thank you for taking the time to post about this matter. We're truly sorry for the frustration and confusion over your Sears account.
We can help get you in touch with a supervisor from CitiBank. If you’d like our assistance with CitiBank, who handles all of Sears’ credit and financial matters, please send the following information – contact #, screen name (Anonymous476733), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support