Sears Reviews and Complaints

Was sold a $100 Clarisonic brush through sears.com. When the item stopped working, we contacted Sears. We were told it was a 3rd party dealer (sorc marketplace) and to contact them. They were unresponsive. Contact Sears again who says to contact manufacturer. Manufacturer confirms that the item was a fake. Back on the phone again for hours today with Sears trying to get them to own up to the mishap. Credit card statement reads Sears. Currently on the phone with my local Sears store who may be coming around on refunding the item. Very disappointed. Will never do business with Sears (or sister store Kmart) again. Despicable.

I, too, purchased a set of queen size sheets at Sears last July 2013, and they now have a 6" tear from simply frayying!!! They began wrinkling as if the material had somehow been stretched. Next moment....ripped...torn.... I sleep alone so there is no way they could have gotten that stressed in the 8 or 10 instances they were on my bed. They cost $85.00 ....no I did not keep the receipt...please replace them, they were much to EXPENSIVE to simply toss!!!!

Sears: I have finally received the final piece of furniture that I purchased last November 2013 from Sears. I have had a horrible experience with Sears and now with Megan who was so very nice to me until the furniture was received and now has proved as nasty as the others I have dealt with. Back early on in this email chain I requested at least $500.00 to cover the cost of the couch I had not received and then I requested a further $165.00 to cover the expenses associated with taking off work to receive a couch only to be rescheduled by your staff for a later date. Yesterday when I received the couch I was exposed to abuse and ridicule from your delivery staff when they took it upon themselves to call me a *** for not drilling my own holes into the bottom of the chair and couch. This went on outside my house in the street when I could hear them from my front door. If they were that loud then my neighbors could also hear them telling each other what a *** I was and how I was a *** ***. They left my house without me saying a word about it and they made me sign a piece of paper I did not receive a copy of. I received a phone call from someone Megan was working with later that evening where I explained the situation to him. He said he would write the incident down and pass it to Megan. Megan called this morning and was not interested in discussing the incident from July 26 at all and simply said she was refunding my account $310.00 for my trouble. I never agreed to $310.00 and am quite sure it would be more than $310.00. How much is 8 months of not using a couch and chair because it was delivered with a default and not unpacked or put together? How much is at least 30 phone calls back and forth and having to explain the situation over and over again for 8 months? How much is taking a day off work when I was assured something was being delivered only to not have it delivered? How much is having Sears delivery staff come in to my house and abuse me and call me names? I didn't sign up for any of this. I signed up for a couch and chair - that's it. Megan assured me throughout this process that I was entitled to money back from Sears but she has never given me an amount, just that I was due money back. Today she tells me my trouble and abuse is worth $310.00. I asked for $500.00 not $310.00 and would like the difference of $190.00 deposited in my credit card immediately.

I was slapped in the shoulder with a rolled up booklet by a sears employee, after complaining about waiting a long time for service. I was so offended by this physical assault that I contacted the sears headquarters, and they cared so little that they didn’t even respond. Their arrogance and unprofessional behavior is explained more below in this complaint. What happened was. I went with my friend to sears to help him return a new washer so he could get his money back, because it didn’t work, and sears wanted over 150,00 just to come look at it. We sat in chairs next to the cash register for what seemed like over a half hour, waiting for the sales lady to return the money to my friends credit card. And this is when another sears employe came up and said, “she is waiting on you right?” She was referring to the lady taking care of the credit card transaction. I replied, “ I don’t know, we have been waiting quite awhile”. And this is when she took a rolled up booklet and hit me hard with it in the shoulder. I said to my friend loud enough for her to hear, “she was serious” . She then looked at me with contempt and said, ”you were being to obvious”. I then went home and contacted the customer complaints department for the sears corporate headquarters. They said that all they were allowed to do is take my complaint and pass it on to the corporate management. But they did say that this sears store was their version of a franchise, and that these franchises were not held to the same standards as a sears corporate stores. They also implied that the sears corporation is not responsible for them. At this point I said, I find this policy totally unexceptionable, and I expect a return call from your corporate management, and if I don’t get one, I intend to file many complaints with various internet complaint sites. I still have not herd from them, even after I faxed my complaint to them, so here we are. It appears that since sears holding bought sears and Kmart, and started selling sears products in Kmart, that the sears quality has dropped tremendously. It also appears that sears is selling the sears products, under the old high end, high quality sears reputation, but selling Kmart quality and service. This appears not be be just my personnel opinion, I constantly hear this opinion from people both on the streets, and on the internet.

Bought what we thought was "top of the line". Biggest price of junk on the common market. Should have bought something that was built in the back yard of some pig farmer in china. It would have been better. We are talking the "elite" series. As for customer service I am about as pissed off as an American can get. Not one of them speaks or understands English. Rude, arrogant, ignorant just to name a few. If anyone reads this and still buys from Sears , then you should not only get that price of *** that you wasted your money on but you also should get a one way ticket out of our America because you are a traitor . Trade your dollars for yen and go to India or China because that's where you belong!

The Sears store in Lubbock Texas would not warranty a Craftsman tool. We are talking about a 9/16 by 1/2 drive socket and a 3/8 wobble joint, nothing strange here. Just don't keep a replacement on the shelf, that stops any warranty expense. Obviously a warranty is only as good as the store issuing it and in the case Sears rates along with cow excrement on the ground. This was the second time I had attempted to exchange the tools. Headed to Harbor freight to get what I need, they are a fourth the cost. Lubbock Texas store in the South Plains Mall.

First off let me tell you that me and my family have been loyal customers for around 15+ years, never really had problems up until a couple months ago when we room in our power washer to get fixed. First off the had it for over a month, and in order to fix it, it cost us almost the same amount as a new one, well we did it. When we brought it home to use it, it would not turn on. When we told sears that they wanted to re-charge us to get it fixed. And let me just say, the manager was a rude to us! Their customer service sucks! Now our second complaint is from this morning, we scheduled sears to come out and fix our fridge, we were given a time frame of 8-12, the guy didn't show/ isn't going to show up till 1:30, he never called to let us know he wasn't going to be there. In order for us to find out we had to call and complain to sears. This is ***, I'm not sure I'll keep with sears.

What happened to Sears? The appliances used to be on par with all the major sellers. I purchased an appliance last year and it broke not much longer after the warranty expired. Customer service at the local Sears was bottom barrel, i.e. Jerome Henri was not trained well. In Sears corporate customer service credit, they tried to offer discounts on the repair, but for such a low price appliance that may break again, it is not worth it to repair. Sears go back to your quality and customer service from the 80s. I wont shop there again till you do.