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Sears / Craftsman not honoring 91st day to 3 year part warranty

I have proof of sale for a 2 year old Craftsman 1/2 horsepower garage door opener and after a technician came to my house and replaced the logic board I have spent hours on the phone with craftsman, sears - you name it being transferred again and again and NO resolution. I believe (see link and warranty information below) that I am entitled to a refund for the new logic board. Regretfully even the 800number on the craftsman site leads to incompetent 'customer service' people. My guess is the average consumer gives up at some point fighting the absurd system that Sears has in place. Horrible, awful and frustrating. Sears should be ashamed. http://www.craftsman.com/cswarranty/nb-100000000227082#point26 CRAFTSMAN WARRANTY 90-DAY IN-HOME LIMITED WARRANTY FOR 90 DAYS from the date of sale, this product is warranted against defects in material or workmanship. With proof of purchase, a defective product will be repaired free of charge. LIMITED WARRANTY ON PARTS FROM THE 91st DAY THROUGH 3 YEARS from the date of sale, this product is warranted against defective parts. With proof of purchase, a new part will be furnished to replace a defective one free of charge. Any costs for professional installation are not included. LIMITED WARRANTY ON MOTOR FROM THE 91st DAY THROUGH 10 YEARS from the date of sale, the motor on this product is warranted against defects in material or workmanship. With proof of purchase, a new motor will be furnished to replace a defective one free of charge. Any costs for professional installation are not included. WARRANTY RESTRICTION This Craftsman Garage Door Opener Limited Warranty does not cover light bulbs, which are expendable parts, or repair parts necessary because of operator abuse or negligence, including the failure to install, adjust and operate this garage door opener according to instructions contained in the owner's manual. This limited warranty also does not cover any problems caused by interference. WARRANTY SERVICE With proof of sale, call the following number to obtain free product repair or replacement of defective parts: 1-888-331-4569
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Review
#513759 Review #513759 is a subjective opinion of poster.
Service
Sears Installation
Loss
$132

Sears in Mitchellville, Maryland - Absolutely The Worst

Sears customer service is the absolute worst. I purchased a heating/air conditioning system from them in July 2013. Problems with the system began immediately, so I called Sears. Well, that was 1 year ago and the HVAC system still has not been fixed. The project coordinator insisted that I had not called them for service even after I explicitly gave him the dates in which I called. Then neither one of them returned my calls. Totally ridiculous. I waited 3 months for a part to be installed only to have the same problems after a week. Now I'm been waiting 3 weeks for the part that was ordered to fix what was supposed to have been fixed. Frustrating. Today, I called only be told my warranty has expired, etc. . . Unbelievable
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1 comment
Anonymous
#844373

I bought a lawn mower from sears and it leaks oil. So I took it to there repair shop and they kept it for 4 weeks and then said it was ready.

I went home and mowed my yard for about 5 minutes and it started again. I took it back right away and they have had it for 2 weeks now and when i call them i get put on Hold and get no answer.

They are the worst. I think I will put them on Angie's List

Review
#513324 Review #513324 is a subjective opinion of poster.
That's terrible!!!! I feel so terrible for you!!! Sears is such a suckie *** company. I actually use to work there btw. I don't even know why people are dumb enough shop there. No offence*** The managers are so disorganize and the owners are so helpless when it comes...
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2 comments
Anonymous
#844034

You certainly were not 'legally entitled' to a yearly raise. And it does sound like you were fired with cause. Having said that, yeah I am not a fan of Sears at all.

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Review
#513198 Review #513198 is a subjective opinion of poster.

Spend your $ elsewhere Sears couldn't care any less

I ordered a refrigerator as a gift for my daughter and future son-in-law. Less than a month after delivery they were having issues with the display panel on the outside of the freezer. I called and made a repair appointment, I confirmed with the rep on the phone that the service address would be the delivery address not my billing address. I took the morning off for the window of time given for the service appointment. I got a call from the tech saying he was on his way. I got another call from the tech a short time later asking me where I was, I discovered he was at MY house. I explained the situation and was told by the tech that he doesn't service that area I would have to reschedule. (my appointment window was 8am-Noon, I discovered the error a little before 10am) I called the 800 number and was told they would have to reschedule, I was pretty upset that I had lost 1/2 day's pay and asked to speak to a supervisor. I was repeatedly put on hold and then disconnected. This went on for over 3 hours. When I was given a different # for the escalation department I was told (by a supposed manager) that it didn't matter whether I spoke to a supervisor or not the appt has been rescheduled (for 5 days later). Really, I didn't even warrant an apology or acknowledgement of the error. Never mind them making it right by getting a tech to the proper address, or compensating the loss of pay. Don't spend your hard earned $ where you're business means nothing there are plenty of options out there and Sears clearly doesn't care.
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Review
#512887 Review #512887 is a subjective opinion of poster.
Service
Sears Repair

Sears - Review about Bad Service from Wellesley, Massachusetts

Sears is the worst place ever ever in my purchase. Everything they spoke was fulse that i can not believe! I just dont know who works at sears. The place has to be gone for sure soon. Otherwise the people will get tricked 100%.
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Review
#512302 Review #512302 is a subjective opinion of poster.

Sears wont honor defective product

I bought a 17" craftsman drill press from sears, that is a huge top of the line $599.99 dlls to be exact to have a peace of mind asked for the extended 2 year warranty and to my surprise 70 days later a big chunk piece of metal fell from the drill sleeve. so its under warranty no problem took it to the store and found out the hard way that they dont replace items the plan is for in home repair so call them and waited 2 weeks for the tech to show up only to find out that they wont honored the warranty because its being used commercialy, the tech laugh and said didnt you read the manual?. I'm a small weld shop who in their right mind is gonna spend 600 dlls on a drill and expect them to be for in home use only??? harbor freight sell it for half and they do honor their extended warranty with no nonesense stuff
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Review
#512280 Review #512280 is a subjective opinion of poster.
Service
Sears Repair
Loss
$599
My husband and I purchased a refrigerator through Sears outlet. To ensure that we be proactive on delivery being something we wanted, my husband went to the fall river store to look at the Refrigerator prior to shipping to us. The warehouse manager and the store...
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1 comment
Anonymous
#843059

Did you pay with a credit card or a debit card with a credit card logo? If so, call the number on the back of your card and dispute the charges with your bank. This stops any interest payments and the bank will deal with getting the money back from Sears

Review
#512123 Review #512123 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$1660

Sears in Carrollton, Texas - Incompetent customer service call center

Do not ever try to contact Sears customer service for installation. You cannot understand anyone who answers the phone. I spent 30 minutes just trying to explain that I bought a microwave/over combination and needed installation. She kept putting me on hold whenever I asked a simple question. After much frustration, she finally said that they do install appliances. After another 15 minutes, she took my information and scheduled the installation. I waited a week for the installation. The installation person who arrived was very nice but informed me that Sears only did repairs not installation. When I called back customer service, again a person who hardly spoke English answered the line and said that they did installation. She asked for my phone number, but it was not in the system. I asked how was my number not in the system when I received a reminder call about the installation. She then hung up on me.
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1 comment
Anonymous
#848536

CSRs need better training. I just spent 20 minutes on and off of hold waiting for someone to confirm when a technician would arrive at my home for a scheduled appointment.

I wa finally given a timeframe and when I told the CSR that the time had since passed and the technician was late, I was placed on another hold.

Absurd!

Review
#511678 Review #511678 is a subjective opinion of poster.
Service
Sears Installation

Sears in Antioch, Illinois - Poor Service Poor Quality

Been loyal Sear buyer since 1983. Not any more. The appliances are not made quality product. The Service is terrible. Do not call on phone you will get transferred hung up on or told not my department let me get you to some else. Sears has slashed at all the wrong places... Walmart is better at this time ! General Manager showed no concern in my complaint when I spoke to him. The auto department was to call me when my car was done the did not. I went there and slas person said he forgot to call me. Very disappointed because Sears was a Great place to shop at one time
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Review
#511170 Review #511170 is a subjective opinion of poster.
Loss
$400

Sears in Montreal, Quebec - Contro panel malfunction

In the past 10yrs, I've replaced 2 Kenmore dishwashers. We,re 2 person household, using the dishwasher 3 times a week. TheControl Panel should NOT break down within 5 years. I should to the least be compensated by having this repair on this ne'er machine be completed by Sears without hassle. If i do not get some form of satisfaction, I will have no other option but to purchase another dishwasher from another compampany. Further, I will file a complaint in small claims court in Quebec. I believe that the consumer laws here are quite different then the rest of Canada and I will receive satisfaction to my complaint.
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Review
#511094 Review #511094 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1000