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Sears - Review about Bad Service from Wellesley, Massachusetts

Sears is the worst place ever ever in my purchase. Everything they spoke was fulse that i can not believe! I just dont know who works at sears. The place has to be gone for sure soon. Otherwise the people will get tricked 100%.
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Review
#512302 Review #512302 is a subjective opinion of poster.

Sears wont honor defective product

I bought a 17" craftsman drill press from sears, that is a huge top of the line $599.99 dlls to be exact to have a peace of mind asked for the extended 2 year warranty and to my surprise 70 days later a big chunk piece of metal fell from the drill sleeve. so its under warranty no problem took it to the store and found out the hard way that they dont replace items the plan is for in home repair so call them and waited 2 weeks for the tech to show up only to find out that they wont honored the warranty because its being used commercialy, the tech laugh and said didnt you read the manual?. I'm a small weld shop who in their right mind is gonna spend 600 dlls on a drill and expect them to be for in home use only??? harbor freight sell it for half and they do honor their extended warranty with no nonesense stuff
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Review
#512280 Review #512280 is a subjective opinion of poster.
Service
Sears Repair
Loss
$599
My husband and I purchased a refrigerator through Sears outlet. To ensure that we be proactive on delivery being something we wanted, my husband went to the fall river store to look at the Refrigerator prior to shipping to us. The warehouse manager and the store...
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1 comment
Anonymous
#843059

Did you pay with a credit card or a debit card with a credit card logo? If so, call the number on the back of your card and dispute the charges with your bank. This stops any interest payments and the bank will deal with getting the money back from Sears

Review
#512123 Review #512123 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$1660

Sears in Carrollton, Texas - Incompetent customer service call center

Do not ever try to contact Sears customer service for installation. You cannot understand anyone who answers the phone. I spent 30 minutes just trying to explain that I bought a microwave/over combination and needed installation. She kept putting me on hold whenever I asked a simple question. After much frustration, she finally said that they do install appliances. After another 15 minutes, she took my information and scheduled the installation. I waited a week for the installation. The installation person who arrived was very nice but informed me that Sears only did repairs not installation. When I called back customer service, again a person who hardly spoke English answered the line and said that they did installation. She asked for my phone number, but it was not in the system. I asked how was my number not in the system when I received a reminder call about the installation. She then hung up on me.
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1 comment
Anonymous
#848536

CSRs need better training. I just spent 20 minutes on and off of hold waiting for someone to confirm when a technician would arrive at my home for a scheduled appointment.

I wa finally given a timeframe and when I told the CSR that the time had since passed and the technician was late, I was placed on another hold.

Absurd!

Review
#511678 Review #511678 is a subjective opinion of poster.
Service
Sears Installation

Sears in Antioch, Illinois - Poor Service Poor Quality

Been loyal Sear buyer since 1983. Not any more. The appliances are not made quality product. The Service is terrible. Do not call on phone you will get transferred hung up on or told not my department let me get you to some else. Sears has slashed at all the wrong places... Walmart is better at this time ! General Manager showed no concern in my complaint when I spoke to him. The auto department was to call me when my car was done the did not. I went there and slas person said he forgot to call me. Very disappointed because Sears was a Great place to shop at one time
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Review
#511170 Review #511170 is a subjective opinion of poster.
Loss
$400

Sears in Montreal, Quebec - Contro panel malfunction

In the past 10yrs, I've replaced 2 Kenmore dishwashers. We,re 2 person household, using the dishwasher 3 times a week. TheControl Panel should NOT break down within 5 years. I should to the least be compensated by having this repair on this ne'er machine be completed by Sears without hassle. If i do not get some form of satisfaction, I will have no other option but to purchase another dishwasher from another compampany. Further, I will file a complaint in small claims court in Quebec. I believe that the consumer laws here are quite different then the rest of Canada and I will receive satisfaction to my complaint.
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Review
#511094 Review #511094 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1000

Sears in Arden, North Carolina - Not pissed yet.

I suspected all along, that today after reading all these complaints, that this is exactly the type of company that was selling the product. One that constantly had complaints, and did very little about them. Also one that gouged the consumer . The dome could be manufactured , shipped for $ 10, and still show a decent profit. Since my wife just had to have to have one, I went to Sears, and bought the damned thing on sale, and bought the Sears , no hassle, warranty. Nothing has to be mailed anywhere for warranty Service. You don't even need much of a reason to return it. I have used my cooker, with good success, but not very many times. I will continue to use it, and if it tears up, return it to Sears. Dealing face to face with a salesman can come in handy if you're a big guy, and the salesperson wants to give you..... I can get them to understand how foolish they'd look with that plastic dome on their head. It helps also to be retired , and not have "calling your job" as a retort. I think my warranty is for three years. It seems Sears has different years for different prices. I would highly recommend purchasing from Sears. I have no monetary, or any other interest in Sears. The problems folks are having are the sort that would make me inclined to take a trip to the company had I not purchased Sears warranty. Never have done well with BS. Good luck.
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Review
#510781 Review #510781 is a subjective opinion of poster.

Sears in Halifax, Nova Scotia - Purchased two mattress sets - box spring and mattresses not able to be delivered on same date (box spring still not here a month later)

I purchased two single mattress sets from Sears Canada in May 2014 from their online website. The purchase went through and my Visa was charged. I received a message on my phone the next day that there was a back order on the mattresses and box springs and that they would not come in at the same time (one in June and one a few weeks later). I called and voiced concern on this as requested a different set that would come in at the same time and after almost two hours in the phone was told that they would give me a comparable set / sets. But at the end of the conversation was told I would owe an additional 1800 - they would not honour the special price I had received when I ordered the set. Needless to say I was promised a call back, and never received one. The mattresses came in mid June and we are a month later still awaiting the box spring ... and have not heard a thing. This disconnect of service and turn around time of delivery is terrible. I find the service and access to promised product less than desirable and as a consumer with 4 children and a large home who purchases a great deal of appliances / furniture and clothing, this experience certainly does not leave me wanting to return to Sears as a customer again.
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Review
#510765 Review #510765 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$1200

Raped and Ripped by Sears.

I purchased (or attempted to) a treadmill on kmart.com yesterday. The website said available for store pickup "in stock" at my local Sears store. After several hours I didn't receive and email for pickup like I get from other stores I purchase this way from so I contact Kmart chat. The chat rep tells me to call the local Sears store so I do, but they tell me their server is down so they can't look anything up. I contacted the Sears Holdings corporate office to file a complaint and the phone rep would never allow me to finish with why I was calling, she just kept transferring me to other departments that couldn't help at all. All I wanted to do at this point was speak to someone to take a complaint. No luck. Apparently they don't accept complaints. So I start posting on the Sears Facebook page when I noticed almost every post is of customers complaining. They tell me to call Sears today. So this morning I wake up to an email saying the treadmill isn't in stock, but they already charged my card, and now they're telling me it will be 3-5 days before someone gets back to me. I want my money back so I can purchase from a competent store. Sears is a shell of the store it once was. They have thousands of complaints filed with the BBB. The BBB still gives them a A rating because the BBB is all about money. I own a business and they hounded me for months to join for several hundred dollars per year before i threatened to sue them. They offer other options to clear your complaints record for more money. I was told this by a local employee at the BBB.
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1 comment
Anonymous
#843065

File a dispute of the charge with your bank. That will get you your money back more quickly and cause Sears more problems.

Review
#510623 Review #510623 is a subjective opinion of poster.
Loss
$450
Tags
  • Sears ripp off
Lately when I've gone into Sears to buy something, the cashiers ask for my phone number. When I try to refuse them, they yell, shout and badger me endlessly and insist it's for their credit card's rewards program, even when I tell them I'm not on the rewards program...
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1 comment
Anonymous
#847304

Coming from a cashier at Sears,

The cashiers have to ask you for your phone number because of Shop Your Way rewards. It is not the credit card.

The credit card is another story. I personally hate it since I am not a pushy person. I simply ask, "Do you have a phone number for rewards?" if they say no, I leave it at that.

Sears makes their employees get phone numbers, emails, and credit applications from customers. If 20% of my customers don't give me a phone number, I get in trouble.

If 70% of my customers don't give me an email, I get in trouble. If 80% of my customers don't apply for a credit card, I get in trouble.

As a cashier, I am harassed daily because I don't push customers into rewards programs and credit cards. I am not a salesman and I shouldn't be expected to perform like one. Sears is losing customers and employees over their priorities.

I am giving my two weeks notice this week.

Also, I am not sure about the telemarketers but I too get calls when i used rewards.

It may be happening because of Sears but your local Sears store would have no knowledge of it. That's higher up.

Review
#510583 Review #510583 is a subjective opinion of poster.
Service
Sears Rewards Program