Anonymous
map-marker Los Angeles, California

Washer Review

Bought a washer and it broke. They have been here four times to fix it and it keeps breaking. They have not offered to replace it once. Also, I miss work waiting on their technicians who are never on time. The warranty sounds good, but it's not when the people they hire to fix the appliances don't know what they are doing. I am extremely displeased and will never shop at Sears again.
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Company responded
Anonymous
map-marker Brookfield, Wisconsin

Failed Deliveries and Failed Promises

As many folks who have complained, I am a long time Sears customer purchasing many major items (Craftsman, Kenmore, etc.). And like many who have posted their complaints, my loyalty is forever damaged. My scenario: My 5 year old Kenmore Elite dryer died. The serviceman said that it would take at least a week to get the part. Given the cost of the part, I opted to decline the repair and decided to purchase a new dryer. I went to Sears (what was I thinking?) and was told that a new Kenmore dryer is in stock and would be delivered the next day. On that basis, I purchased it and took the next day off from work. Yes, you guessed it the dryer never came. I spoke to both "1-800" customer service and the salesperson at the local store (Brookfield, WI) and received apologies and a token promised compensation of a $50 gift certificate (to be processed within 24 hours). Well, against my better judgment, I accepted and agreed to receive the dryer the next day (day "2"). Again, I took time off from work. Yes, you guessed it, it never came. Fuming, I called "1-800" customer service. Boilerplate apologies with no indication of when it would be delivered. I spoke to the local store sales asst. manager and after half-a-dozen explanations, she promised to follow-up. She returned my call and said that the dryer will not be available for another 4 days! I asked to speak to the store manager. George the store manager said that he shares with my frustrations but he has no control on the delivery/operations processes. Hmm, you wonder why Sears is in trouble if they can't even coordinate simple logistics. Infuriated, I went in to Sears to get a refund. Before the refund was approved, another assistant manager intervened. He said that he has "pull" and promised to get it resolved and asked me to wait one more day. He promised to call no later than noon and if he can't solve it then he would compensate my lost time and frustration very well. Being a sucker and holding some faith in mankind, I agreed. Yes, you guessed it, he never called. And oh, I never got the $50 gift certificate let alone the supposed other compensations I was to get for lost of goodwill. Last straw. Broken down management system. Lack of quality service. Failed promises. Unethical dealings. I have so many other Sears appliances and Craftsmen products. Sears doesn't have the management wisdom to realize the lost revenues they will incur from such practices.
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1 comment
David Rde
Sears Response

Anonymous,

We thank you for bringing this matter to our attention. My name is Liz and I am a member of the Sears Cares Escalations team.

We certainly can see why you are so frustrated and upset over what has occurred with your dryer purchase. We would be happy to connect you with one of our dedicated case managers to contact you and address your concerns.

Please send the following information – contact #, screen name (Anonymous472848), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Anonymous
map-marker Phoenix, Arizona

Substandard Cabinets Review

We refaced our cabinets with sears in 2008 and they are peeling and look horrible. Sears has the absolute. Worst customer service ever! Don't waste your money on substandard cabinets from sears!
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Company responded
Daymien Mir
map-marker Owens Cross Roads, Alabama

Sears Delivery Solutions should be named Sears Delivery PROBLEMS

Never in my life have I seen such a joke of a delivery team. My delivery was set on a day I was off work and I had open availability from 7 am until 9 pm which is more than enough time to deliver a mattress set. I waited... and waited... and waited.... NO call and NO show. I called the store which gave me an 800 number. I called "delivery solutions" which said the driver was running behind, (no kidding? ) and that he should have called (really, Ya think?) but he was having a "family issue" and the rest of his deliveries would be rescheduled. I understand emergencies but I also expect professional courtesy. Someone could have contacted us. The next delivery date I had to take a day off work, but was promised the morning (before noon) delivery time so I only had to take half a day off. At 2:00pm I called my boss to say I wasn't coming then called the 800 # again. No surprise, "Mike" was running behind but I was next on the list and he would be there within the hour. Three hours later, no call and no show, I called back. I was assured he was on his way. He never showed. I canceled my order. I repurchased a similar bed for a better price online and it was delivered with no problems on the date promised. I have been a Sears customer for over 30 years. I will continue to shop in-store but will NEVER buy another bed from them or anything else that requires their "Delivery Solutions." I do not understand why they would contract with a company that is so incompetent, unconcerned with customer relations and blatantly unprofessional.
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4 comments
Guest

I purchased a Nordic Trac Treadmill at Sears on 4/12/14. I paid for delivery and removal of my existing treadmill.

Delivery was scheduled for Thursday - 4/17/14 between 10AM - 12Noon. I could not attend due to having to work, so I rescheduled. Had to wait another week for delivery on Thur - 4/24/14 between 3PM & 5PM. I arrived home at 3PM and the delivery men were there.

They dismantled and removed my existing treadmill, brought in and assembled the new treadmill. I watched them do the assembly, and when they were done, they handed me a phone to watch a Sears video requesting that I rate the delivery. I rated everything high and handed the phone back to the tech. They left and I stayed inside reading the manual.

When I went to leave my home later, guess what I found on my porch? The old treadmill. I immediately called the delivery guy's cell phone and said you forget the old treadmill. He said we asked you if we could leave it there and you said it was OK.

I said yeah temporarily, not permanently, I paid to have you remove it. He said he would have to discuss with his manager. I then called Sears delivery, spoke to a girl who placed me on hold 3 times for 3-5 minutes each, and then told me that someone would pick up the treadmill tomorrow (Fri). Well it's Friday night and the treadmill is still on my porch.

So I called Sears delivery again. Now the girl said the earliest they can pick up the old treadmill is next Thursday.

So the disassembled treadmill will have to sit out on my porch for another week? Now that is poor service!

Guest

Sears delivered my bed on time, but first their deliverymen refused to *** their shoes and walked all over my new white carpeting with salt/slush on their shoes, and then refused to reconcile the situation..... i wish I had the opportunity to cancel my order and not give them a dime of my money.

David Rde
Sears Response

Hi CustomersR1st,

We appreciate you taking time to post about the challenges you experienced with your mattress set delivery. We understand obligations and time commitments and based on your post it appears you have been greatly inconvenienced and disappointed.

My name is Brian and I am a member of the Sears Social Media Support team. Eventhough you cancelled your Sears order and purchased elsewhere and have taken delivery of your product, I would like to take this time to reach out to you. We would be happy to put you in contact with a case manager for further assistance and to provide feedback to the appropriate management team.

At your earliest convenience, Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (CustomersR1st), to reference your post to smadvisor@searshc.com. Again, thank you for taking time to post about your appliance delivery; we look forward to speaking with you soon.

Thank you,

Brian R.

Social Media Moderator

Sears Social Media Support

Guest

A customer of 30 years, with some of your sarcastic comments I honestly thought that you were eight years old.

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Company responded
Lynelle Pwp
map-marker Charlotte, North Carolina

Sears outlet Manager screwed us

My wife and I visited the sears outlet in Concord,NC on 12/21/13 to purchase a new washing machine. We didn't have much available cash so someone suggested we try for a credit card. We tried and got approved for not much but enough that we could get a decent washer and dryer. We couldn't decide on what to do so we left and thought about it. Went back the next day to purchase the washer/dryer. The 2 associates we dealt with that day were awesome at their job and helped us as much as possible after an issue with the credit card and I found out they did this and neither of them were making commission on this sale. I held off on delivery because we were in dire need of these and I wanted to see if I could get someone to help me move it and get a truck. I was unable to secure a truck so my wife called the store to see when we could get it delivered. They said at 3 in the afternoon they still had appointments for the next day. So that night we went back in to pay for the delivery charge and was dealt with the person who was getting the commission on our sale. He informed us they had nothing available for the next day and didn't at the time someone told us they still did all without looking at the delivery schedule. We then asked about a different day and he said they could only confirm a delivery time between 7 am and 9pm. That wasn't going to work due to neither my wife or I can afford to take the entire day off of work to wait for them to show up. We then enquired about a Saturday delivery. We were then informed that it could be weeks before we has a Saturday available and it would be an additional fee for Saturday with the same 7am to 9pm time frame for delivery. By this time we were getting quite upset because I forgot to mention this guys customer service skills were to say it politely were very poor.No compassion or understanding to our situation. He just plain didn't care and was not even trying to. Not having time to debate with this guy anymore we decided to just get a refund and go somewhere else. He gave us a refund,but we had put $500 on the charge and paid the rest in cash,he refunded it ALL to the credit card. When we said to him he just refunded the purchase that was paid partially in cash,he said that was how Sears did it and that they didn't keep that kind if cash in the store. So now we have our only free money tied up as a credit on an account that we don't even have a card for so now we cannot even go somewhere else to shop. When we said that to him he didn't care. We then asked to speak to the manager and guess who the manager was,this guy that just screwed us over. So now we a stuck going to the Laundromat until we get the card. Contacted cooperate and they still have not replied. I will never shop in a Sears again until they do something about their poor customer service.
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Loss:
$300
2 comments
Guest

He sad part about is whole thing is that people are still buying from Sears assuming that they are going to do what they say they are going to do. Through most of these complaints I have seen that nothing ever happens with this company unless it benefits them.

The customer means nothing and they are only out to make a profit. They are 2.8 BILLION dollars in debt and the CEO is desperate to start selling off parts of this company to reconcile the debt. This is no longer the old dependable Sears but a new selfish Sears with employees that are rewarded for all the bad attributes like stealing, abusing good employees and forgetting about customer service. We would all be better served if this store would just go belly up.

No one else would have to go through this frustration. :(

David Rde
Sears Response

dcm614,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are truly sorry to hear about your experience with your recent washer and dryer purchase and the issues you encountered trying to have the items delivered. We would like to have a dedicated case manager speak with you so we can look into the matter further. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (dcm614), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Sears Social Media Support

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Company responded
Maisen Drt
map-marker Frisco, Texas

Sears Stole My Money

Updated by user Jan 23, 2014

After weeks of fighting with CS and "Corporate" they continued telling me they did not take my money. Although, I had a copy of my bank statement in front of me with Sears Holding Corporations name on 3 separate charges. I honestly have never been treated so horribly...

Original review Dec 14, 2013
I ordered online at Sears 2 days ago. I soon saw on my credit card statement that they charged me THREE separate times for my single transaction.

I immediately began calling their CS team. I have now been on the phone with them over SEVEN hours and nothing has been resolved. I have been shouted at, talked down to, treated rudely, lied to and hung up on. I have been told several different things from them such as they have no record of any other charges, they can't do anything to help me, I was told by one supervisor that she was the owner of Sears and so there was no one above her who could help me with this problem!

I was initially told that it would take 24-48 hours and I would get my money back. It has now been 46 hours and I was just informed it would be another 48 before they could even look into the issue. I am so beyond infuriated I cannot even begin to explain! I had been waiting for a sale that was going on this weekend to buy my daughter's Christmas gifts.

Now, I do not have the money to do this and when/if I ever do get my money back the sale will be long over and I won't have the money to buy at full price. I will be contacting my attorney immediately.

Congratulations Sears, you have officially ruined a little girls Christmas. SEARS STOLE MY MONEY AND WILL NOT RETURN IT!
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Loss:
$150
6 comments
Guest

Ordered from Sears parts direct. They said it was in stock.

They billed me that day . It has been a month now. Still haven't received product. Told them to cancel order.

They said okay. Next day got email that said they could not cancel order. Then they gave a return authorization number. What good is that if they won't send me the product.

I have complained to them at least five times. Still no results. Their web site still says the part is in stock. Have complained about that four times.

They broke their contract with me when they liked about in being in stock. I want my money back.

I used to be a Sears customer. Not any more

Guest
reply icon Replying to comment of Guest-1517015

Hi Jay Jay I am going through the same exact thing with Sears. I cant get over how they take our money for a product they know they do not have.

Sears has bad intentions, and don't value their customers. I had to speak to someone from USPS to find out sears processed an label last month, but never released an package to delliver. I only found out my tracking # the day of my delivery, because customer service mysteriously figured out my tracking number the day of my so-called delivery, which was scheduled 2 weeks prior. CS kept lying about my package being on the way, even though USPS confirmed there is no packages from them.

I ordered 4 items weighing around 150lbs in total. Sears rep recommended that I let them keep the money and I go to a store and pick up the items. So after waiting all this time, I'm suppose to spend more money getting to and from Sears, wrestle with 150lbs (I'm a female 110lbs), while being under medical attention. I'm all the way done with Sears.

Sears, I know you are reading this: Give me back my money. I want no parts of being a victim to your fraudulent scheme.

You are clearly crooked. We need Less apologizing and more refunding.

Guest

Call Citibank and tell them what happened. They will look into it and fix it.

That is what I had to do.

(Citibank is the company that provides credit for,the Sears card)

David Rde
Sears Response

belljulia,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry for the difficulties you have experienced with being charged multiple times on your recent order. We can truly understand how frustrating it can be with having to wait for a credit to be reversed. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (belljulia), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Guest
reply icon Replying to comment of Sears Response

I have already contacted two members of the escalation team. (Zach was pleasant to speak with, although no real plan of action was put into motion) Unfortunately, the issue still exists.

Not to mention the WORST CS I have ever received in my life. Kathy from the escalation dept. is by far the rudest woman I have ever had to deal with. I thought the previous reps were bad, but they were nothing compared to her behavior.

I am appalled with this whole ordeal. After all of this, there is no restoring my faith in Sears.

The longer this is taking to be resolved, and the more Sears employees treat me unprofessionally and without any kind of respect, the further I am from ever even stepping foot in a Sears again. I really don't want to hear another person say "We are sorry for this." I just want my money back so I can move on and never have to deal with Sears again

Guest
reply icon Replying to comment of Guest-760216

I can't believe as I am going through the exact same thing, how many complaints I'm running into. Sears stole my money and I can't get it back.

CS lies repeatedly and does nothing! I've been hung up on and treated rudely as well.

I'm at the point now where I have to get a collections lawyer involved, or just write off my loss. I will never again go anywhere near a Sears.

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Company responded
Kristina Carruth
map-marker Orlando, Florida

Failed Delivery twice and still no appliances delivered

Paid over $1300 for new washer and dryer from Sears on Forsyth Rd in Orlando. Paid $90 for delivery this past Sunday. No delivery, no call. Called Sears wonderful 800 call center and spoke with idiots who had difficulty reading their help cards. I was told it was their error and deliver would come the following day, today by 6pm...guess what? By 7:00 I called that wonderful 800 call center again and was told by the agent that delivery was coming and by 8 ended up driving to the store where no one was able to give me a straight answer...now I am wondering if I should cancel my order and get a refund...
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Loss:
$1400
2 comments
Guest

You will never get a refund out of them. They will accuse you of lying and subterfuge by their rude and untrained staff. Good luck....

David Rde
Sears Response

KrisCarruth,

My name is Tony and I’m part of the Sears Cares Escalations team. Thank you for alerting us of the delivery troubles that you have encountered with your washer and dryer.

The aggravation that you must feel with the delivery not occurring as scheduled, as well as not being able to receiving accurate information is perfectly understandable and we would be happy to step in and assist with getting this resolved. At your convenience please contact our office via email at smadvisor@searshc.com so we can get this resolved for you. In the email please provide a contact number and the phone number the washer, dryer and refrigerator were purchased under (if different than the contact phone number) and we will call you directly.

In addition, please include your Screen name (KrisCarruth) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Tony

Social Media Moderator

Sears Social Media Support

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Anonymous
map-marker Merritt Island, Florida

Hostile abusive work environment, bullies employees and women, disturbed people there

the sears call center in winter park is an absolutely atrocious place to work. This place seems to hire only hoodlums, thugs, ghetto type street people or anyone basically, yet people who actually aren't like this who are civil or decent, who aren't crazy rude or weird, this place will bully and abuse very badly. Its full of weirdos and degenerates working there and the management is corrupt unethical and disgusting. yes its a call center and call centers in Orlando are generally filled with slimy scummy people but really the sears call center is the worst. the associates are either hideously obese, rude, ghetto, or have no manners or decency. The managers and others will kiss up to these horrible awful people who are mean rude even loud and crazy. But if there are good hard working employees, these awful people will abuse and bully those employees to no end. I was bullied non-stop at this place to a point where it affected my self esteem. I have never worked at such a terrible place full of such low class degenerate filthy mean people in my life and I have worked at many bad Orlando call centers but sears it the 'worst'. also they do not give recognition to the good employees at all! they will give recognition to all the dumb *** people who do nothing and ignore the best employees even if they deserve promotions they give them nothing except more bullying. in order to work there and get treated with any amount of respect you must be hideously obese, rude/mean, or just crazy and weird. The entire place is full of low class weirdos or people over 250 lbs. its a disgusting and weird environment and the associates are the rudest people you will ever encounter. So basically you have to be WAY under average to get treated well there. If you are any better you wil be bullied mistreated and abused. I had managers even somewhat sexually harass me a short insecure weird ugly guy who felt a powertrip when he rubbed up against my chair. What kind of disgusting people even do this to employees? I also hear that many of the male managers who are married sleep with half the women there. they praise people who are just mean people or who are very loud and crazy but if people aren't loud and crazy they will bully them badly. they take nice female employees in rooms and treat them like criminals and are really bad, interrogating them and demeaning them for NO reason at all. they have very corrupt practices and unethical and unethically fire people after bullying and abusing them. upper management is corrupt too the entire place is. thse people need to watch out for their unethical despicable practices towards employees because for their abuses they will one day be sued badly. I know of other employees who were treated in an unethical way who wanted to file lawsuits against this horrible place. I was even physically abused by a manager...who acted like it was no big deal. be careful of this place...it is a sick place to work. also the floor managers are lazy and despicable people who are rude and don't do their jobs. they just sit around getting paid 20/hour doing nothing and if you try to ask them a question they are rude to you or roll their eyes at you... there is no professionalism there as they promote degenerates only and its run by inexperienced immature psychos and perverts apparently. So if you are a nice decent good hard working employee you will not get recognition and you will get non-stop bullying harassment and demeaning behavior towards you...I was bullied and traumatized to a point where I could not return to work and no one did anything to help or compensate. they tried to force me to be around the same obnoxious psycho managers that bullied me in the first place...who are sick people who shouldn't even be in any position or authority because they lack the ability to control their tendency to want to bully women or others. However, employees who are utterly ***, and do nothing good will be praised and recognized and treated with respect. They are so rude and incompetent and if you try to call them out on it they will get even worse. there is no complaining about these bad incompetent unprofessional behaviors as sears doesn't care and does NOTHING. in fact, sears has all these hotlines implement to help with bullying..this is all BS. these hotlines, when you call them the awful people behind the lines will begin fighting and arguing with you and try to prevent any kind of solution or assistance. I think they are implemented so that people aren't able to voice their complaints and get shut down. everything about sears is a farce and lie. they do the same with the customers...there is no customer service and the management just treats customers badly. I witnessed a manager take a male associate aside...pretending he was coaching him yet he was talking about women with him. also this person was married...these losers at this place have no morals or ethics..and they enjoy bullying people who do have morals and decency. working at the sears winter park call center is not only a nightmare, but its like being in jail with a bunch of hoodlums losers and degenerate people. its probably one of the worst places to work at all with the most disgusting low class people... the sears call center is *** on earth and if you are a decent person do not make the mistake of putting yourself in an environment amongst rats, pigs and degenerate low class people in that place. If you are obese *** dumb have no education...and are just basically Orlando trash...then that place is for you and you will fit in well and be treated well. in fact if you are over 300lbs you will definitely get hired there as most of the employees are grossly obese and just weird people in general. if you are competent and a good person they may hire you then break you down and abuse you non-stop as this is what this terrible place is about..they enjoy breaking down good decent employees and bullying them and treating the trashy ones with respect.. in fact days I came into work happy, managers would come up to me saying rude things just to try to put me down...some of these managers couldn't even hold management positions elsewhere for their lack of professionalism arrogance and utter stupidity but sears gives them chances...that's why the place is run the way it is...and has such a high turnover rate...there are garbage incompetent disturbing people in these positions....its the worst most twisted backwards place beware....
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2 comments
Guest

When is this company going to use up and do the right thing by their employees and their customers? They are an embarrassment to anything tagged "business" in this country.

Guest

this is regarding the sears location on forsyth road in winter park...in florida..

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Company responded
Anonymous
map-marker Orlando, Florida

Kenmore Model 255.1970**** DO NOT BUY

I just copy an pasted someone else's review. Personally I lost $300 in food as well. Other are complaining I saw online too.

I bought a Kenmore 5.1 cu ft chest freezer (Kenmore Model 255.1970****) in September of 2011.This past week the freezer died suddenly.

I called Sears and was conveniently told my one year warranty was over. I got the run around from customer service and was given different numbers to call. Sears and Kenmore continue to sell these freezers even though a lot of customers have documented complaints online. There is also an energy rebate claim on this freezer because they are not as efficient as advertized.

I am not happy with sears or kenmore and I really do want my money back.Please save yourself the trouble and the money-STAY AWAY from this brand- stay away from Sears/Kenmore products!! 1d1871c

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Loss:
$300
10 comments
Guest

I bought min in Nov 2011 and it just died yesterday.

Guest

Ditto! Lost hundreds in food. Disgusted.

Guest

I too have the same chest freezer and within a few months the seal on the door wouldn't seal and frosted up so bad I couldn't even open the door without using a crow bar to pry it open. I contacted Sears and was told about a rebate they were offering for this model freezer because it wasn't as efficient as stated.

I received ONE rebate check from Sears for about 38.00(-+)

The freezer finally died less than 3 years after purchasing. I will never buy another Kenmore freezer!!

Guest

Same model, same problem. Lost several hundred dollars in farm raised pork.

Guest

I have a small freezer from Walmart that works better than the Kenmore brand.

It is sad what has happened to Sears over the years. Don't trust their merchandise and NEVER shop on Sears .com. Good luck

Guest

What is your complaint? You bought it in 2011 and now it's 2014. You cant expect for Sears to give you your money back after three years of continuous use.

Guest
reply icon Replying to comment of Guest-807714

Well...well no wonder the landfills are full of 1, 2, and 3 year old Kenmore appliances! I cannot go along with this kind of planned obsolescence on the part of SEARS!

Help save our planet and boycott Kenmore appliances!

I agree with the customer above in this case, as I have been through the wringer trying to get satisfaction about my Kenmore fridge parts that are rampantly disintegrating.

Guest
reply icon Replying to comment of Guest-807714

But they CAN expect quality and they didn't get that. If you can't say anything intelligent then be quiet.

Do you work in Winter Park, Fla for Sears? :(

Guest

I also purchased a Sears chest freezer that was made by Midea. It stopped working after 17 months.

I got no help from Sears.

These freezers are a piece of junk.The company was cited by DOE and offered a rebate because they knew thay had a poor product that did not perform as advertized. Anyone who bought one of these was robbed!

David Rde
Sears Response

Dear Anonymous475663,

Thank you for taking the time to post this feedback on your Kenmore Freezer. We strive to provide top quality products to all of our members and can tell you are dissatisfied from your post.

My name is Isaac and I am with the Sears Social Media support team. My group would like to speak with you further about this freezer issue you’re experiencing and would like to assist with a resolution.

Please send the following information – contact #, screen name (Anonymous475663), and the phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Isaac D.

Social Media Moderator

Social Media Support Team

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Company responded
Anonymous
map-marker Philadelphia, Pennsylvania

Sears unable to deliver treadmill

I purchased a Sole F80 from Sears over a week ago with delivery and set-up. Treadmill delivery was delayed because of weather.

Delivery was rescheduled for Friday. When the treadmill arrived, it was damaged in the box. Delivery team recommended returning to sears and having a replacement sent. I called immediately and rescheduled delivery.

When I rescheduled I told the customer service rep that this was a clearance item and I was concerned about how many more would be available (it was the last one in the box in the store). She ("Donna") said that she would have one shipped from the warehouse. I asked if she was sure and she said "don't worry". Friday night we received a call from a customer service rep confirming that the treadmill I ordered would be delivered on Monday.

Sunday night we received the automated message scheduling the time of our delivery (3-5pm) and planned our day to be available at that time. At a little after 7 am Monday morning we got an automated message stating that our delivery had been delayed. When I called the customer service number I was told I needed to call the store and confirm they had the correct item for delivery. I called the store when it opened and was told they had no more treadmills of the type I ordered and none were available in nearby warehouses.

My choices were to accept the damaged product (assuming it could be found in the warehouse as it was not currently at the store) and order replacement parts from the manufacturer, which could take weeks, or select a new treadmill. Neither is an acceptable choice to me. I should not have to accept a damaged product. I chose this treadmill because it met my specific needs.

These treadmills are still being manufactured by sole. Sears should arrange for a new treadmill to be delivered from the manufacturer if they do not have them in stock themselves.

I have spoken with no fewer than 5 sears representatives, scheduled delivery 3 times (arranging our schedule each time to be available for delivery), made multiple phone calls and spent a large amount of my time dealing with this, and am still without a treadmill or any foreseeable option to get the undamaged, working treadmill that was sold to me.

View full review
Loss:
$1200
3 comments
Guest

I agree with Bianca. They will do what they can to keep your money.

I don't know how they get away we it legally but I think they are hoping that the customer has no money for any legal representation.

Someone is pocketing that money somehow. I have read about hundreds of people that have lost monies spent on different things and never saw a dime of their money. No product and no money returned,

And if you're trying to get a credit on your card FORGET ABOUT IT.

I think that the employees are so poorly trained that they have no idea what to do to help the customer and most don't care. They are so busy on their cell phones and having fun that they don't do their job.

I have also read about the winter park, fla. store call center where all SORTS of tawdry things are going on. Intimidation of other employees and supervisors that are the lowest of the low using the good employees and making it just *** for anyone that has any intelligence. I do,hope you can get your treadmill but I wouldn't hold your breath to be honest.

I would just get my money back (if that is at all possible) and go somewhere else. Good luck....

David Rde
Sears Response

Anonymous473050,

My name is Tony and I’m part of the Sears Cares Escalations team. Thank you for posting your treadmill delivery concerns.

The aggravation that you must feel with the initial delay in getting the treadmill delivered only to have it delivered damaged is absolutely understandable and we would be happy to step in and assist in resolving this matter to your satisfaction. At your convenience please contact our office via email at smadvisor@searshc.com so we can get this resolved for you. In the email please provide a contact number and the phone number the (Treadmill) was purchased under (if different than the contact phone number) and we will call you directly.

In addition, please include your Screen name (Anonymous473050) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Tony

Social Media Moderator

Sears Social Media Support

Guest

good luck trying to get your money back, they are thief's :(

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Company responded
Anonymous
map-marker Naples, Florida

Sears Outlet in Brooksville failed to deliver appliances and lied about it

Purchased a refrigerator and stove from newly opened Sears Outlet in Brooksville, Fl. Manager Patrick recommended I have merchandise delivered to my home. On Tuesday evening delivery company called to confirm delivery for Wednesday between 2:30 P.M. and 4:30 P.M.

On Wednesday, I moved out my old refrigerator and stove anticipating my new appliances would arrive later in the day. At 5:20 P.M. I started to get concerned so I phoned Sears Outlet and spoke with Chris who said he would call delivery company. Delivery company told him delivery would be made at 5:22 P.M. After another hour with no appliances my wife called and spoke with Chris who said he would call delivery company again and would call us back. Well we are still waiting for Chris to call us back - when we called the store we found out that Chris had gone home for the evening. Needless to say we never received our appliances. By the way another brain surgeon named Pete from Sears Outlet whom my wife spoke with made up more lies and even said that the delivery company delivers in our area on a different day. Do yourself a favor and avoid SEARS OUTLET (they are very unorganized) in Brooksville and purchase your appliances from BEST BUY, HH GREGG or any other dealer.

R. Caraluzzo

Homosassa, FL

View full review
3 comments
Guest

Have called your Brooksvile Florida Store from the phone number on the Web Site......Disconnected, Really??!!

Guest

Don't trust these moderators from SearsCares because the reality of it is that they font care. All you will get is more frustration and loss of your time. They will never call you back.

David Rde
Sears Response

Hi R. Caraluzzo,

Thank you for posting about your refrigerator and stove delivery experience.

We can certainly see how the communication you received was confusing and disheartening. We make great strides to provide quality products and excellent member services and it appears we failed to live up to this goal in your behalf. My name is Brian and I am a member of the Sears Social Media Support team. After reading your post, I thought to take this time to reach out to you to offer our assistance.

We would like the opportunity to speak with you in order to see how we can make this right by you. Please send your contact #, the name and phone # used at time of purchase, as well as the screen name I have created for you (R. Caraluzzo), to reference your post to smadvisor@searshc.com and a dedicated case manager will contact you directly.

Again, thank you for letting us know about your appliance delivery experience. We do look forward to speaking with you soon.

Thank you,

Brian R.

Social Media Moderator

Sears Social Media Support

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Company responded
Anthony Waldrop

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Savannah, Georgia

Only received partial shipment

Sears owes me one "0093911****P". I placed my order on Black friday #60055**** and have yet to receive one part. Upon opening my item I realized there had been a mistake. I used sears.com to find no way of reporting a problem. Finally I sent an email to customer service. Then did a chat session with CS India. Fun. They assured me I would here something in 2 days. %days later nothing. Then I call customer service which I can't understand. Do you "sears" think that outsourcing is the best way to provide customer service to the U.S. ??? The mess up is easy to identify if two items combined weight equals almost a hundred pounds and I receive one item that weighs 54lbs then one item is missing. Sears con't that as order received. What? The box says 1 of 1 items. it should be 1 of 2 items. Or two of two items. My totla order weight should have been close to 100lbs not 54lbs. Customer service keeps saying the are tracking it. You can' t track an item that you didn't ship. Come on people. Elementary math. Pull up the shipping invoice. What does the weight say? what should the weight be? Ta dahhhhh! Something is not adding up. What could it be? This is unbelievable. Really? Ok so now I finally get two different Americans. Beth #251095 and Shana #402312. They promise an email in 2 more days. Wow! So my question is this… "Sears" Do you really not care??? Now dealing with Executive offices 1-88*-572-**** Raqueal ext.# 20 but still no where. No return phone call or email.
View full review
Loss:
$150
3 comments
Guest

Another good reason why we stopped shopping at Sears. They lost a sale due to the fact the manager refused to wave the $50 delivery fee on an appliance we were looking at.

We found the exact same thing at Home Depot and not only did they give us free shipping, but a huge discount after we explained how ignorant Sears employees were, not to mention they had no idea what products they were selling.

They kept looking up our questions online. I could do that too.

Josalyn Boh

Whatever happened? Did you get the correct items, and missing ones?

Are you supreised it was the worng item, AND, the rest are not delivered?

If they siimply responded that they were out of stock, you would have canceled the order and went elsewhere.

By sending you only 1 item, and the wrong item, they have your money!

I stay away from Black Friday online ordering. and never buy online ship to store!

David Rde
Sears Response

ajwaldrop5564,

We apologize for the lack of direct contact with your case manager. We will forward this post to their attention.

Thank you,

Kurt M.

Social Media Moderator

Sears Social Media Support

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Company responded
Aidan Fox

Sears Marketplace Provides Little Protection to Buyers

I disputed a software purchase from Sears Marketplace seller, EWPLUSOFT, when the shipped item didn't match the description on Sears Marketplace, AND when I made at least a dozen attempts to resolve the matter with the seller.

I called the 1-800 number for the Sears Marketplace, sent an e-mail to a Sears representative listed on one of the complaint websites, opened a case with their blue ribbon department at their corporate headquarters, contacted Microsoft about the licensing issues described below, and even filed a complaint with the Better Business Bureau. However, Sears offered no remedy for my purchase of a Microsoft Office Professional 2010 from their marketplace seller (citing their no return policy for the Sears Marketplace).

Sears consistently stood up for their seller throughout this dispute process, and even prevented me from posting feedback on their website warning other potential buyers to be careful with their purchases from this seller.

Here is the essence of my complaint with this purchase, EWPLUSOFT, and Sears Marketplace:

- The description on Sears Marketplace was for a disc with the "Microsoft Office 2010 Professional Retail Full Version." The advertisement didn't explicitly state valid license code but this is in fact an obvious requirement of this transaction.

- The seller shipped me a disc with Microsoft Professional Office Plus 2010 rather than the retail version of the Microsoft Office Professional 2010. The Pro Plus version is a volume licensed product that is only sold in volume to businesses or academic institutions that have an agreement with Microsoft. An employee of these businesses and institutions can then purchase a copy of Pro Plus through the Home Use Program. However, a retail buyer CANNOT legitimately acquire this software through consumer retailers (including Sears Marketplace sellers). Why is this seller shipping a volume licensing product to end consumers?

- The plastic container with the Microsoft Office Professional Plus 2010 was obviously opened (presumably to remove the original product key). The seal across the two sides of the plastic case was detached on one side so the seal wouldn't break when the plastic case was opened. I couldn't even get the seal to affix to the one side after applying ample pressure on the seal. Why would the seal not stick to only one side if this is a legitimate retail version of Microsoft Office?

- The product key in the plastic case was invalid. Microsoft stated that the product key could only be activated by a software developer with a current developer's subscription with Microsoft. Why would a consumer encounter this issue with a legitimate retail copy of Microsoft Office?

- The seller repeatedly wanted to substitute a download for the retail disc version, and to replace the product key with another product key from an unknown origin where they "had to pay extra for the license code." This license wasn’t authenticated by a Microsoft product key label and was simply provided in an e-mail. Why would a legitimate seller need to pay extra for a valid product key if they are indeed selling legitimate copies of Microsoft Office?

- The seller indicated that the Microsoft Office download didn't require a Microsoft Office product key. I purchased more than a dozen different software packages from Microsoft, and Microsoft in every instance required a license code to load and use their software. Why would Microsoft allow a merchant to sell copies of Microsoft Office 2010 without a authentic product keys?

- The language on the slip with the product key was primarily in a far eastern language (presumably in Chinese) rather than in English. I found exact matches for layout and content of this slip on websites showing pirated and fraudulent software. Why would the slip with the product key primarily be in a far eastern language when I was buying the retail version of the software in the United States?

I honestly thought that the Sears name meant something, and that I was ok buying this item through their Sears Marketplace. However, Sears will likely continue to die a slow death and the Sears Marketplace will only accelerate this process.

Please be careful in any dealings with Sears and particularly with their Sears Marketplace. Additionally, please employ your credit card protections, and dispute these kinds of transactions through your credit card company.

View full review
Loss:
$213
2 comments
Guest

I agree with using your credit card. If there is a dispute they will go to bat for you.

We had a ridiculous situation with them and of course had no success getting anyone to listen to us. The credit card company went to bat for us and we were successful because we were right and they knew it.

Don't buy ANYTHING from Sears. It will be a headache that will be unresolved possibly forever with them taking your money and going you nothing for it.

STAY AWAY FROM SEARS!!!!

David Rde
Sears Response

Resell Merchant Customer,

We appreciate that you have taken the time to post about your recent online purchase experience. My name is Jack and I am with the Sears Social Media Escalations team. We apologize that the purchase from our Sears Marketplace vendor did not meet your expectations. We would like to discuss this with you in greater detail. If you would like to speak to us about this matter, please email the Blue Ribbon case number and the case manager’s name to smadvisor@searshc.com. Again we’re sorry for any trouble this may have caused and we look forward to speaking to you soon.

Thank you,

Jack C.

Social Media Moderator

Sears Social Media Support

View more comments (1)
Aamir K Ubf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Service agreements and broken fridge

To Whomever It May Concern

I am writing in regards to a side-by-side stainless steel Sears Kenmore refrigerator (serial #4a6151**** model # 97044****) with ice and water. The unit was purchased new for app $1630 app 6-1/2 – 7 years ago. The unit has served us well until recently.

The sales department at Sears called us to sell us the Sears Protection plan on our purchase of a washer and dryer. They also stated that we had other appliances from Sears and they would also like to provide coverage to those additional appliances. I ended up purchasing the Sears protection Plan for my microwave, washer/ dryer, and refrigerator for over $300. In the past the Sears protection plan has served us well, when it was required.

The refrigerator in question started to get warm and eventually shutdown app 8 weeks ago. We called Sears and a Technician came out to the house and repaired a small leak and refilled the gas. Problem Solved, or so we though. The refrigerator died again on Sept 11, and another Technician came out the next day and said that parts needed to be ordered. The Tech came back on Sept 18, and told my wife that the fridge was not repairable.

I received a phone call on September 19th from a lady by the name of “Nan” who offered me $550. I told her that I wanted to speak to her Manager. I spoke John Jhaleb who said that refrigerators have a 10 year life and he was going to depreciate the fridge by 10% per year. I asked if Sears was going to start selling units with a sticker stating ” guaranteed to last 10 years”? To me that was absurd. I stated that nowhere in the service agreement did it say that refrigerators have a 10 year life and there was nothing in regards to depreciation. I was also told that the lemon policy did not apply since I only had 2 repair and not the 3 repairs required to qualify for the lemon clause. I agreed with John in regards to the Lemon Clause.

Lemon Clause

4. NO LEMON COVERAGE:

If we repair your Covered Product three times during any continuous 12-month period and the Covered Product then requires a subsequent repair during the same 12-month period (as verified by our authorized service centre), we will, at our discretion and subject to the terms of the Protection Agreement, (i) replace the Covered Product with a new or refurbished product of similar features and functionality (though not necessarily the same brand); or (ii) issue a store credit for the current replacement value of the Covered Product, not to exceed the original purchase price. You must return the Covered Product to us in order to qualify for this No Lemon coverage. For the purpose of this provision, one repair occurs when one service request is fulfilled requiring the repair or replacement of functional parts, but shall not include product diagnosis, customer instruction, repair or replacement of accessory, cosmetic, or non-functional parts, or any repair covered under a manufacturer’s product recall. The Protection Agreement will immediately be deemed fulfilled and will end on the date of replacement under this provision.

I told John that I wanted a replacement unit or a store credit for the current replacement value. This was according to section 8 as follows:

8. PRODUCT REPLACEMENT:

At our option, we may replace your Covered Product with a new or refurbished product with similar features and functionality (though not necessarily the same brand) or we may issue a store credit for the current replacement value, not to exceed the original purchase price. Technological advancements may result in a replacement product with a lower selling price than the Covered Product. If we replace the Covered Product after expiry of the manufacturer’s warranty and during the Agreement Term, then our obligations under the Protection Agreement will immediately be deemed fulfilled and the Protection Agreement will end on the date of replacement.

Nowhere in the above does it state that Sears will deduct any money for depreciation. And nowhere does it state that there will be a negotiation on the payout amount. It is clear from the agreement that I will get a new or refurbished unit with similar features or current replacement value not to exceed original purchase price.

I called the Presidents Line and was transferred to another lady by the name of “Lev” in customer service. She listened to me and agreed on the points I raised. She said that she would have to call the original department that I spoke to and discuss the issue with them. She stated that Sears was willing to offer $800, and said that I should be able to buy a comparable unit at Sears for that amount. I disagreed with her, and stated that she can have the buyout department purchase the fridge for that amount and have it delivered to my house. Replacement Unit are closer to the Initial price of app $1630 that I paid 7 years ago.

I am asking that Sears honour the terms of Sears protection agreement and send me either a replacement unit with the same features or give me a credit for my full purchase price so that I may go and purchase another unit from Sears.

I am thoroughly disturbed by the run around from Sears customer service. All my appliances are from Sears, and all my extended family has also bought appliances from Sears. I am expecting that Sears will honour the Service agreement and provide full credit to purchase a new fridge and to also compensate for the extensive food loss. I can be contacted at : **************************

Sincerely,

View full review
Loss:
$1600
3 comments
Guest

I had the same issue. A repair guy came and order all the parts to repair it, then another repair guy was sent to fix it when the parts came.

He immediately said it was not repairable. I told him that I was going to get a second pinion and next thing, he yank the refrigerator line of the refrigerator.

I cannot afford another refrigerator right now and Sears is only giving $500. according to my protection agreement.

Guest

I hope you get it but I am afraid they will just laugh at you for asking.

It's unfortunate. You should get a lawyer, someone needs to fight back.

Guest
reply icon Replying to comment of Guest-747342

Class action lawsuit would be good as well

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Company responded
Mike T Lhz

Kenmore Refrigerator - Big piece of junk

Sears - Kenmore Refrigerator - Big piece of junk
Sears - Kenmore Refrigerator - Big piece of junk - Image 2
Sears - Kenmore Refrigerator - Big piece of junk - Image 3
Updated by user Dec 23, 2014

Letter to Mr. Lampert:

FROM:

RE: Case #: 157****, Dispute Claim #: 196****, New Case #: 307****

TO:

Dear Mr.

Lampert,

( shc@***.sears.com ) I have been told to contact you by your Customer Solutions Center as they have informed me, there is nothing else they can do. This is...

Updated by user Dec 23, 2014

HELLO RMS DISPUTE REPS - please review this entire thread from the bottom up. Note that the original problem that was the start of this thread, was taken care of by Sears.

The issue you are investigating is in regards to the glass that broke afterwards and the promise m...

Updated by user Dec 23, 2014

Customer Solutions, Melissa, said there is nothing they can do other than me writing a letter to the Head Office and contacting Mr. Eddie Lambert - position - CEO - main complaints go to him. Address

3333 Beverly Road

Hoffman Estates Illinois 61079

This has become a he sa...

Updated by user Dec 23, 2014

OMG would you believe it?! - I just received yesterday, 12/22, a collection letter from RMS - Receivable Management Services.

This is 1 year later after I spoke with someone that claimed they would take care of the issue.

Called and spoke with Mellisa. She just told me...

Updated by user Aug 21, 2014

Might as well update this since I am here - I have never heard anything back from the last update. They must have realized they screwed up and just closed it.

Updated by user Dec 06, 2013

Well, surprise, surprise - I knew it was too good to be true. 2 months later I receive an invoice for $128.

The part $40 and the service $78 - to install the part. Mind you - I received the part in the mail as the rep "Renee" stated I would, but no one from Sears ever...

Updated by user Sep 28, 2013

Though my problem has been resolved, a friend of mine just purchased a Kenmore refrigerator from Sears ... and ...

the deli draw compartment broke the next day after it was delivered. They returned it and bought a GE.

Stay away from Kenmore. Even though their customer...

Updated by user Aug 29, 2013

So - instead of calling "Brian" back who would no longer return my calls and who had closed the case and washed his hands of it (so it appeared) - I called the main number - and navigated the phone system until I got an operator. Pressing 0 the first time did not work,...

Updated by user Aug 22, 2013

As I changed the bottom tray part, the glass shattered. I am not sure why that happened, I did not put any unusual or strong pressure on it.

I just started to disconnected the metal bracket from underneath and then BOOM!

glass everywhere. I contacted the corp executive...

Updated by user Aug 17, 2013

All I can say is THANK YOU Sears! Problem solved.

However, first I must acknowledge pissedconsumer.com, if it wasn't for this site, Sears would have not responded as such. Remember I did register a complaint over a year ago through a normal email and phone call, as per...

Updated by user Aug 07, 2013

Sears scheduled a technician to come out free of charge - got an estimate of what was needed - a total $507 was diagnosed for the parts and repair. - $305 parts and $200 labor (to put the draws in the refrigerator, can you believe it?) - waiting on the rep to get back...

Updated by user Jul 23, 2013

Here is the email I sent to Liz in response to her comments on this complaint:

Hello - To whom this may concern,

Liz R., Social Media Moderator from Sears Social Media Support contacted me (via the comments section on Pissed Customer) in regards to:...

Updated by user Jul 23, 2013

So far - I received 2 phone calls from their Executive office. This is a very good sign.

(1) To acknowledge that they saw my posting on this site, apologize for not being able to do anything the first time as well as to open a case to log the complaint. (2) They are...

Original review Jul 17, 2013
Below is a letter and response from Sears / Kenmore in regards to one of their products. Kenmore Refrigerator Elite.

Bottom line, never buy Kenmore - they are poorly made products.

To whom this may concern. Please understand that I am not sending this info to you to rant, I am sending it to you with hopes you will improve your quality of product and that you will accommodate my problem to some degree.

Can you please forward this to the appropriate individual who can handle such requests as this? It would be greatly appreciated.

I am sorry to say, however every time I go into the kitchen, I am reminded of the mistake I made purchasing this product from Sears. I am completely dissatisfied with my Kenmore Elite refrigerator - Model 795.755**** serial - 507kr00562 - we had it for over 6 years so far and within the first month something went wrong with it - the door latches busted - we had it fixed under sears warranty at the time - TWICE. Since then this thing has been nothing but a piece of junk when
it comes to the finish on the outside and inside parts, except for the compressor - thank goodness). The crisper bins busted, the crisper bin draw sliders busted, the buttons to unlock the bins busted, the front crisper storage covers busted, the center tray cover and draw busted - the freezer rack falls off all the time - the bottom draw never closes correctly - and if it is left open accidentally (which is not always easy to tell) the reminder alarm does not always beep - the water spot gets gummed up often with black stuff (either charcoal or mold), the fake stainless steel finish dents very easily. The main reason we bought the unit was because of the finish that the sales rep sold us
on. That was a huge mistake. I have a real stainless GE Dish Washer and Microwave and Stove and that thing takes a significant amount of pressure to leave a mark.

As it stands I will never buy another Kenmore appliance due to this experience.

I feel a fair resolution to this issue is to send me replacement parts for the crisper bins, covers and draws. Under normal circumstances I would have purchased over time, but due to the age of the equipment and the consistency at which it breaks - I refuse to sink any more money into this poorly produced product.

Here is there response:

Thank you for contacting Sears/Kmart. We appreciate hearing from you.

We understand your concern regarding your case#606****. Upon
reviewing your case, your refrigerator does not qualify for a replacement outside your warranty. We understand you were having an issue with your refrigerator from the beginning, however I was not able to pull any service order for your refrigerator. It is understandable you do not wish to pay extra cost to have the unit repair. The only thing we can
offer is to offer you a 10% discount toward a new purchase for your refrigerator.

If you wish to accept this offer, please respond to this e-mail.

Once again, we apologize for the inconvenience. We value your
relationship with Sears/Kmart and hope that you will continue to make Sears/Kmart your choice for quality and value. We appreciate your business and look forward to assisting you in the future.
View full review
Loss:
$500
5 comments
Sabin Xox

All of my "old" Kenmore appliances work like a charm. I am not one to go out and buy new stuff, if I can get a side by side, ice through the door, used, turned in Kenmore for a couple of hundred bucks.

This thing was white, with big, black double rubber handles on the front, and was clean, and no broken shelves, etc. It looked new, from the onset. Only problem, is the ice maker, only makes crushed ice, and I don't care about cubed anyways. And, the little plastic door, that discharges the ice, needs a finger shoved up their to close it, all the way..

But, I paid two hundred! And, it runs fine, and is old, and runs!

I don't plan on ever getting rid of it. I cleaned the dust that builds up under the unit off, and on, and make sure the little fan runs as well, to cool under there.

Easy to pull out, and tip back to get to, as well, with an empty fridge. So, a lot of the older Kenmore units were good units, and got traded in, only when the owner did not like the style, or color of the unit. This unit was before the stainless steel days.

Had a textured white finish, with chrome handles, and rubber inserts. I have had this unit in two different homes now, and finally in a house, I own outright, no mortgage...

Mike T Lhz
reply icon Replying to comment of Sabin Xox

It just proves the old adage - "They don't make things like they used to" - is very true. Thanks for your comment.

Guest

Dont forget, Sears "Kenmore" brand is just an in-store name for other companies wares. the fridge in this complaint is a model 795.xxx ..

so, it's an LG. Google Sears manufacturing codes to see who makes what models. Ive always purchased Sears Whirlpool appliances ( code 110.xxx) and have been totally satisfied with them.

So, really.. this isnt "stay away from Kenmore"..

it should be "stay away from LG", as far as product quality is concerned.

Customer support is another matter (now its in Sears' court).

Guest

I bought all Stainless steel Dishwasher, Frig ,microwave hood combination all JUNK none of it working used 4 years all broke down within 2 months of each other Dishwasher 1st year then year and 2 months later now all three in the junked out. all I have left is oven and stove top.

All used only 4 years all JUNK!!! Do not buy Kenmore wast of your money

David Rde
Sears Response

Cssmgt,

We apologize for failing to meet your expectations with your refrigerator. We truly understand the inconvenience this situation has caused you with your time and money. My name is Liz and I am a member of the Sears Social Media Support team. I saw your post and wanted to offer our assistance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss options and see what can be done to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (cssmgt) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

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