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Sears review in Sanford, Maine: No Response to Service Request

We purchased a refrigerator with a warranty in December of 2013. It stopped working on August 7th. Sears refused to come until August 16th. I called and asked for a better date. They passed me around and around until someone finally said, "We are not going to help you" They do not believe in customer satisfaction at all. The whole reason we purchased there was to have reputable service. What we found out is they could care less. And by the number of complaints on this sight, it just proves I am right about their lousy customer service. I work in a service business and we would never tell our clientele that they have to wait 9 days for a repair. We will never buy another Kenmore product because of the shabby way we are being treated. We still don't even know when they are coming.
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3 comments
Anonymous
#859501

I was told to wait 15 days for a washer repair, i was home all day missed work because of their service window 10am to 6pm and they never showed, i was called by someone who said that they came to the house but nobody was home, total bull, i live on a cul de sac and had my front door OPEN while i sat in the living room right next to the door, no service van ever came

Jonerik
#856756

Just because they don't cater to your schedule doesn't mean they don't believe in customer service. I get that it's a fridge and time is a factor, but does that mean they should bump someone scheduled for a washer repair?

I am sure the repair people are busy and if their schedule is full their schedule is full.

It doesn't mean they don't believe in customer service. It means the earliest date they have to come repair your fridge is the 16th.

Anonymous
#883560
@Jonerik

Haha, I worked for these yokels and while there are some great people there, they have a terrible routing system and not enough back up certified ASA techs to handle overflow. How can you say they care about customer service when this customer above was waiting at home and did not see a tech or get a phone call in advance of arrival?

That's uncaring, indisputably bad service practice. Can't whitewash that unfortunate fact. He waited for a decent amount of time for service and they screwed it up. How do I know he's telling the truth?

Because when I worked there this happened on a daily basis to customers all over the country on an alarming number of calls.

Dealing with Sears these days is akin to playing a slot machine. You might get some gold, but more often than not you'll lose your shirt.

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Review
#521708 Review #521708 is a subjective opinion of poster.
Service
Sears Repair

Refrigerator Review

We have a refrigerator from sears they came out after waiting 30 days later and the fridge isn't working is there a outside shop that will honor the warranty so we don't have to go without the fridge another 30 days
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Review
#521321 Review #521321 is a subjective opinion of poster.

Sears review in Clarksville, Arkansas: They sell junk and won't stand behind it.

Bought a washer from them a couple of years ago. It broke within 3 months. It took them over 7 months to fix the problem by replacing the machine. Now less than 2 years later the new machine is broken and they have conveniently lost all record of my service agreement.] Two washers, two years, two pieces of junk, and not even the same model or even brand of washer. Watch the reviews on their site too, they shuffle models around. The first washer we had was discontinued in the first year, now the Samsung that they replaced it with is discontinued as well. If you are reading a review on a model that is less than a year old, your not getting the long term picture.
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Review
#521010 Review #521010 is a subjective opinion of poster.
DO NOT HIRE SEARS FOR INSTALLATIONS!!!!!
I had a garage door opener installed by Sears when I first bought my house 3 years ago. My daughter came in late about a week ago and goes to close it and the entire front of the garage door that was hooked to my house fell out of the wall. Damaged my garage door and...
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Review
#520787 Review #520787 is a subjective opinion of poster.
Service
Sears Installation
Loss
$1000
Tags
  • Installation
  • garage door openers
  • Pro Audio Video

Sears review: Brand new Kenmore refrigerator model 253.6882201 lemon!!

When I 1st purchased it, it started forming snow frost in the freezer almost immediately. Sears repair came out twice to repair it. Both times, it was mis-diagnosed as a sealing issue on the doors. Of course, it still formed snow in the freezer. Well, 13 months after purchase (warranty is 12 months), the blower motor in the freezer goes out. I call sears parts for a new 1 and they estimated 2 months for shipping. I call local appliance store and he says tomorrow or the next day latest! Obviously, this fan was weak when new. This was the reason for the frost in the 1st place. This unit is manufactured with cheap parts!! Never ever buy Sears!!!
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Review
#520731 Review #520731 is a subjective opinion of poster.
Loss
$600
Tags
  • warm refrigerator

Sears review in Ponchatoula, Louisiana: Charged and item not available

Ordered through sears thinking this is a good company and it's 3rd party ordered item and was charged and then told it was no longer available! 2months later still waiting on refund of $372.46. I will never do business with Sears in the future. Thought this was a good company to order from did not realize they let third party company's sell under their name. And I will make sure I let all my friends and family that this happened so they in turn will know how I got screwed by Sears. Thus is not the first time I have had a problem with them
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Review
#520682 Review #520682 is a subjective opinion of poster.

Sears review: Jacked up prices

I entered an order for some appliances for our new home. There was a sale that was supposed to be from Saturday at 6 pm to Tuesday at 9:00 am. The refrigerator I chose was $1049 when I added to my cart on Saturday night along with a range and washer and dryer. I couldn't find my sears card to place the order so I went back on line Sunday morning to complete the order after I found the card. The price for the same refrigerator was now $1784...over $700 more than the night before. I called to complain but was told that their pricing can change by the hour......are you kidding me! Needless to say these clowns just lost a big appliance order from me.
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2 comments
Anonymous
#855010

hi - was it one of these items?

http://www.sears.com/kenmore-elite-24.5-cu-ft-counter-depth-side/p-04641163000P?prdNo=22&blockNo=22&blockType=G22

http://www.sears.com/kenmore-elite-29.8-cu-ft-side-by-side/p-04651173000P?prdNo=19&blockNo=19&blockType=G19

Anonymous
#854517

Just wait and keep checking it will be on sale again

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Review
#520369 Review #520369 is a subjective opinion of poster.

Sears review in Denver, Colorado: Refrigerator repair - horrible experience

We called Sears to repair our side-by-side refrigerator. Tech came within a couple of days, but had to order part - then made us wait almost two weeks to install the part. Tech said new customers got quick appointments - we had to wait. Within two months, the repair failed. When I called, they tried to give me an appointment 16 days away. Not acceptable of course. Shuttled my phone call to a closed department. Spent a LONG TIME calling back to talk to supervisor. Gave them choice of a quicker appointment or a refund. She gave me run around, saying they'll call me back. So beware: Sears means the opposite of service. Call someone else.
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Review
#520246 Review #520246 is a subjective opinion of poster.
Service
Sears Repair
Loss
$273

Sears review in Mentor, Ohio: The controller burned up, for the second time.

Turn on the oven to 350 to bake, the broiler came on instead and over heated, giving me an error code. I had to replace the controller for the second time in two years, the first time it took a year to get the part, I thought the the problem was fixed, but it would seem that the the stove and the controller are both JUNK! I always thought that Kenmore was a great appliance, but I guess that was in the past,nowadays it would seem that if you want anything nice need to get something old, for the garbage their putting out now is just not worth...
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1 comment
Anonymous
#854192

The electronics on all appliances have the most problems. You lucky to find a mechanical switch from anybody.

I would look for product recalls.

Good Luck. Sears no longer has a lifetime satisfaction warranty,

Review
#519585 Review #519585 is a subjective opinion of poster.
Loss
$1200

Sears review in New York, New York: Appalling Delivery Experience

Hello Everyone, I am posting my experience with Sears delivery here, I just wished I had read this forum before I ordered from Sears. I ordered a TreadMill from Sears on 8-2-2014 and scheduled the home delivery and setup for today , 8/7/2014. Everything went smooth, I got an automated call from the delivery dept. that the delivery window is today, 8/7/2014 from 1pm-3pm. I will be posting the timelines here as they happen: 1:00pm – My husband leaves the front door open and waits for the delivery guy 1:15pm – I got call from Sears Delivery that no one is answering at my home!! 1:20 – I call their customer service number, the person told me that the delivery person is in the area and she will escalate the matter to the delivery manager to turn back. She said we can expect call back in 30 mins to expect the status. 1:50 – Still no call from them.I called Sears Customer Support, the CSR said : “Driver arrived at my house at 1pm stood there for 15 mins , till 1:15, and decided to leave” CSR didn’t even have the decency to acknowledge that he probably is either blatantly lying or he must have messed up with the address.On the contrary, she said, “There is “no way” the driver drove past the house, and returned without delivering”. 2:00 – I asked to speak to her supervisor, Eli, and after waiting for him for almost (30min ) I finally spoke to him 2:30 – Eli said he is going to write a personal email to the delivery manager. The driver is at Union County in NJ, and my house in is Middlesex county,NJ. So they are not sure if they can deliver today. 3:30pm – No call from anyone yet, still waiting I will post the updates as they happen.
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Review
#519407 Review #519407 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$1000