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Sears review in Kilmarnock, Virginia: Craftsman lawn tractor

I bought a 42 craftsman lawn tractor June 2014. After five hours of operation the drive built came off. After threatening to put the tractor on youtube sears sent new one. After three hours of operation the engine quit. Died. Next day started engine up and it ran for five minutes and again died. I take care of my tools but this mower is crapman thru and thru. Infact talking to sales people they shy people away from this mtd version of mower because they have had so many complaints. Avoid this tractor at all costs. Truly sad because craftsman, at one time was the mower to buy
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Review
#518569 Review #518569 is a subjective opinion of poster.
Loss
$1150
Tags
  • caftsman lawn mower

Sears review in Norwalk, Connecticut: Please see attached email string (most recent to oldest). My lawyer is filing a complaint as I write this.

As you were made well aware, no one is there to refuse delivery. This is for a relocation from New Jersey to Indiana that will not take place till around August 8th, hence the request for delivery on the same day. The shipment were actually attempted to be refused as best as possible over the phone with the shippers – all refused and said to call Sears. I take this email as confirmation that Sears is officially reneging on the confirmed refund as per prior email.______________________________________________________________ From: Sears Orders [mailto:order@customerservice.sears.com] Sent: Tuesday, August 05, 2014 11:59 AMTo: Subject: Re1: FW: Sears.com Order # 708964763 (KMM33908699V20252L0KM) Good Morning Richard, Thank you for contacting Sears.com. I can understand your concern with wanting to make sure that you are receiving your credit back for your items that you requested cancellation for. I am glad you got a hold of me so that I can help you with this today! I double checked your order and I am showing that when you called in on 07/29/2014 we were able to get in contact with our Delivery Specialists and cancel the mattress and foundation for your order resulting in a credit being issued in the amount of $346.38 for the two items, delivery, and tax for those items. We had attempted to reach out to our fulfilling vendors of the other items to have these cancelled also but unfortunately the items shipped out within a few hours of you contacting us which did not give us enough time to have these cancelled before they were shipped. The items are currently on their way to you so at this time we are unable to issue the credit for these. All you would need to do to get your refund for these items is refuse the delivery of them when they arrive. Once we have received the items back at our warehouse we will make sure to have your refund issued. If you have any other questions or concerns please let us know; we are happy to help! Join our ShopYourWay MAX® program today and enjoy free shipping on millions of eligible items for the next 90 days! Click Here to start your 90 day trial offer! View terms and conditions. Need additional assistance? Click here to Chat or Talk with us now! Thank you, Janese D. Sears Member Services 1-800-366-3028 ________________________________________________________________ Original Message Follows: ------------------------ From: Richard [mailto:] Sent: Monday, August 04, 2014 10:13 AM To: 'order@customerservice.sears.com' Subject: RE: Sears.com Order # 708964763 Customer Service, Please see E-Mail below. As of today, only $346.38 has been refunded. A call was made on Friday, to make sure the full credit was being put through and the person on the phone refused to confirm. A call was again made today (08/04/14) and I was advised by Yvonne that Sears was reneging on the email below (please see attached audio transcript). I advised Yvonne that we would be seeking further restitution if the credit was not put through today (08/04/14), she said it would not be. Please note that in addition to Common Law Fraud, Sears is in violation of the New Jersey Consumer Fraud Act. If the credit is not put through today (08/04/14) and written confirmation is received of such, we will be pursuing Compensatory Damages, Consequential Damages, Incidental Damages, Punitive Damages, Damages in accord with violation of New Jersey’s Consumer Fraud Act and such other Damages as a court may deem equitable regardless of if the credit is put through at a subsequent date. RichardPhone: Email: ---------- Forwarded message ---------- From: Date: Tue, Jul 29, 2014 at 3:58 PM Subject: Sears.com Order # 708964763 To: ams6410@gmail.com Dear, Thank you for shopping at Sears.com! We are sorry you wish to cancel your {item / order} with sears.com. As you have requested, we have cancelled {item number/description from your online order} / {your order} number 708964763 A credit in the amount of $1229.21 will be issued. This credit should be viewable by your financial institution within 72 hours. If you have any questions, please contact your financial institution after that period to verify receipt of the credit to your account. Please note, your financial institution may have processing guidelines for posting credits that may impact the time it takes for the credit to be reflected in your balance. If you have any comments or questions, please e-mail us at order@customerservice.sears.com or call us at 1-800-283-6940. http://www.sears.com Thank you, Julie M Sears Member Service 1-800-366-3028 ________________________________________________________________ Prior to placing an online furniture order with Sears on July 28th, I called customer service to inquire about shipping the order in its entirety to one address on a date of my choosing. I was told that I should place the order online, call the customer service number back and they would set up the delivery as per my instruction. As soon as order was placed, I called and was told that some of the items were coming from outside vendors and delivery would have to be arranged with them through emails. The first email from a vendor arrived on July 29th and stated item would be delivered at a date that would not work as I would not even be in the state it was being delivered to at the time they were to deliver it. I called Sears back; they said they could do nothing about it at which time I told them I needed to cancel the order in its entirety
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Review
#518563 Review #518563 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$1229

SEARS - Mattress gone VERY badly

Update by user Sep 19, 2014

9/19/14: Sears has delivered! It took me MANY months and a whole lot of complaining but I finally reached someone who could and did help me.

I just received my replacement mattress. Thank you Sears.

Update by user Sep 19, 2014

UPDATE 9/19/14: Sears delivered a replacement mattress.

Original review posted by user Aug 05, 2014

Purchased a mattress from Sears in early March and called to complain within the first few weeks. Told them I was waking with sever back pain and could not even stand straight in the morning. Was told to give it a few more weeks. Why? Not sure. Called again, and was now told it was past the "60 day" warranty, and they never acknowledged my previous call. The mattress has visible sagging and they will not take responsibility for the mattress they sold me. Not months or years later, but weeks. Have filed a mattress complaint and was denied as I apparently didn't have the bed frame per the manufacturers warranty specifications. Funny...... I was NEVER given this warranty. Nothing received at time of purchase by THEIR furniture sales specialists. Nothing was mentioned or given when SEARS home delivery specialists arrived at my home to assemble and place my brand new box spring and mattress on the frame in question. It was not until I filed a complaint and was denied three months later, that I received the manufacturer warranty via email. Sears has advised that there is nothing they can or will do. They are not acknowledging that I ever called to complain from the beginning and will not back up their *** mattress!!! Absolutely RIDICULOUS!!! I will NEVER buy another darned thing from this unethical, unreliable, dishonest company/store again.
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1 comment
Ikia
#872666

9/19/14: UPDATE - Sears has delivered! It took me MANY months and a whole lot of complaining but I finally reached someone who could and did help me.

I just received my replacement mattress. Thank you Sears.

Review
#518328 Review #518328 is a subjective opinion of poster.
Loss
$1500

Sears review in Glassboro, New Jersey: 2000.00 for a refrigerator that was delivered damaged.

Called and was told that the parts would be ordered. The only reason we took the unit was we had no refrigerator. Two weeks goes by and a door was delivered to our home. Two weeks after this was told that the part for the damaged cabinet was not available for order. Also woke up one day and there was water on the kitchen floor. The auto defrost did not work. We were told that there would be a replacement sent for the fridge. Two more weeks and another refrigerator was delivered. Get the thing in the house and find out after five or six hours that there was no cold air. Of course everything was defrosted. Including about 200.00 worth of meat. They came and got the non working unit. This all started I'm May of 2014. August 4 2014 and after an unknown number of phone calls to sears finally got someone in corporate to get us our money back. He said the by the end of the day on August 5 we should have our money. We'll see. Who ever reads this take note. Get names , dates etc. get a small recorder for the phone and record everything. What ever you return make up a receipt and have whoever takes it, sign for it. Take photos to make sure of no damage. If they damage your home file a complaint right away. Keep the case numbers and get damage estimates. Finally.....DON'T BUY ANYTHING FROM SEARS! If you do you are just asking for trouble. Their people in customer service are in India. Everyone else is rude arrogant and hostile. They are programmed to treat you like *** and blow you off! Sears......NEVER AGAIN !
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Review
#518203 Review #518203 is a subjective opinion of poster.
Loss
$800

Sears review: Order was cancelled 2 times by them

I ordered a gold locket that was on sale at SEARS in Crabtree mall Raleigh NC online on a Wednesday . They said the locket was in stock and I could pick it up in 2 HRS. When I went to pick it up they didn't know what I was talking about. I went back to work. The next day,Thursday, I got a email saying that the locket was out of stock and the money would be refunded to my card in 3 to 5 days. The problem is, I needed the locket for a gift the day after I ordered it So I call the customer service line pissed. They apologized emptily and offered me 10% off if I ordered it online. I was ordering this for a very VERY special lady in my life that was leaving for NY on Friday! I agreed, even though she wouldn't have it on the day she left, I would send it to her to receive when she was there. He GUARANTEED it would arrive on Wednesday of next week. I said ok and my order was processed and my card was charged again! at 12am Sunday 2 hrs ago I decided to pay my rent and other bills online. I checked my email and noticed 2 Cancellations from SEARS. Apparently the one I ordered on the phone with the representative was cancelled SATURDAY! I immediately called customer service but they were closed. I used the chat line and talked to someone name Murry that was very helpful and told me that both were cancelled. There was nothing more he could do and Im calling back tomorrow. I have paid for 2 lockets both of which were cancelled after they were guaranteed to be in stock. after 10% discount which it nothing. I HAVE NO GIFT AND I LOOK LIKE AN ***!!!!!! I politely thanked the person on chat and I will be calling them tomorrow morning as soon as they open. I want a comparable product to the one I was promised and I want it tomorrow. this will be the last time I buy from their stores if they do not get this right.
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Review
#517673 Review #517673 is a subjective opinion of poster.
Loss
$400
Tags
  • no gift

Sears review in South Richmond Hill, New York: Online layaway.....

I put several items on layaway. When it was time to make my first payment I paid it promptly. If I cancelled I was told it would be a fee. That was fine because I work a lot with no time to go to the stores and actually shop. When it was time for the next payment the computer would not accept it. I called and called no one seemed to be able to help me. Ticket after ticket was put in no results. Finally three weeks later I was told I could not use my lap top that I must get to a desk top. Wow....considering the long hours I work as a nurse. Very frustrated I decided to cancel. And not without paying the required fee. So Sears ripped me off!! No where in small print did it inform me of the type of device I must use, it wasn't until one representive slipped up and told me. I lost a great deal of money canceling the three thousand dollar worth of items I had on layaway.
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Review
#517634 Review #517634 is a subjective opinion of poster.
Loss
$150

Sears review in Silver Spring, Maryland: Very bad service experience

I bought an refrigerator from Sears yesterday. For delivery, they only gives you a fixed two hours window. Though they promised to call 30 minutes in advance before the delivery. They did not. When the delivery guy came, what they do are so unprofessional. It seems that they just want to leave as soon as possible. They took a look at my kitchen and said the space is one quarter inch short... I measured it before and knew it would fit. I asked them to remeasure it..they did not. So they left. Then I called their delivery department, service center.....all bad experience. I requested to talk to their manager, then they just put my call on hold, no response anymore. And the service person is very impatient and has a bad attitude. Now, retailing business is all about service. If they could not even guarantee give customer a good service experience, how could they survive in the market. For my experience, I will not choose sears for anything anymore.
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Review
#517541 Review #517541 is a subjective opinion of poster.
Service
Sears Manager
We have a very incompetent store manager here at the Sears in Chula Vista. While she sucks up to the higher powers that be her organizational skills for the store itself is extremely sad and pathetic. Many times she has brushed away customers because as she put "I'm...
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3 comments
Anonymous
#850138

If any employee is getting their purse out of the car that would mean they are off the clock, therefore a customer has no business approaching them. How do you know for sure the turnover rate of employees in that store is the highest in the state.

A lot of the turnovers in any job are due to re-location, finding a higher paying job, ill health, got married and no longer have to work in that location. There are numerous reasons for leaving a job not just dissatisfaction with management.

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#517432 Review #517432 is a subjective opinion of poster.

Sears review: An Inside Look

Hello everyone, I am writing you today in order to give you an insider look on what it's like to work for Sears Holdings Corporation. Before I go deeper, I want to explain that I hate Sears just as much as you do. Every day I worked for this company was highly demoralizing and I hope that after reading this, you'll understand the pain that many Sears associates, especially in Parts Direct Line of Business, which I'll be delving into in this report. As a Parts Direct sales representative, my sole job is to sell you parts for your product that may be malfunctioning or completely inoperative. We often tell you that these parts are direct from the manufacturer and always in stock. This point is technically true as we do get them from vendors who are approved by the manufacturer. There are a few problems with this concept, the first is that the website and our computers are often very wrong, telling us (and you) that parts are in stock, when in actuality the parts are backordered or No Longer Available. So we will take your money and not notify you if something happens to the part. That could include damage to the part during transit, a backorder, or a factory cancellation. Also, more times than not, we'll order you some parts that are either wrong (sometimes deliberately, others not so much) or that you didn't order at all, in the agents effort to 'build the ticket'. You'll also be pestered to buy some overpriced water filters for your refrigerator (even if it doesn't have a filter, we still have to offer it to you). To top it all off, we are also expected to offer something Sears likes to call 'Take The Lead' or TTL for short. This entails getting you to set up an appointment for some home improvement consultant to come into your home and try to sell you on getting a Sears affiliated contractor to do a home improvement project. If we refuse to offer this to you, we receive disciplinary write-ups. Now, even if you call in multiple times, then we still have to make the same offers or else the discipline will still be applied. Now, in the event that something does go wrong with your order, whether you don't receive a part, it gets shipped to a wrong address, or the part is wrong, you'll often be sent to the Parts Customer Care Department, which is just a glorified department that still has the same requirements as explained above but we are also tasked with helping you with technician problems as well, even though we are not trained on that part of the system. Often, an agent will simply transfer you to our lovely Repair Customer Care Department (Based out of Manila) who will then transfer you back down to that particular Customer Care Agent. This often causes a lot of headaches, as it drives our sales 'conversion' statistic down every time you get sent back to us. Now to speak about conversion. We at Sears (especially in the Customer Care department) don't get paid to make you happy, we get paid to sell you every part under the sun, even though we may not think that you need it. It really creates a lot of moral conundrums because from the get-go, we are pretty much told to 'sell the benefit' of all of these parts and lie to you as needed to get you to buy. Often, when you call us back to get something sorted out, we'll still try to sell you something else, despite your level of anger. Now, one of our most egregious mistakes is our Price Matching policy. Normally, if you purchase something and find a better price somewhere else (even on Sears.com or Searspartsdirect.com) we are supposed to match it with minimal hassle. On more than one occasion, I have been told never to be proactive in finding the best price for you, especially after we've messed up a previous order. My recommendation for you is to never shop with Sears Parts Direct, you'd be better off going local or calling the manufacturer yourself unless you want to be badgered with sales offers all day, every day.
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Review
#517379 Review #517379 is a subjective opinion of poster.
Service
Sears Sales Representative

Sears review in Erie, Colorado: Review

This company is TERRIBLE. Please do NOT work for this company, you will truly regret it. I'm putting in my 2 weeks and I haven't even been here a full 6 months! Since I'm a college student and have many personal expenses, I was trying to give this job a chance but I honestly can't anymore. All this company cares about is dumb credit cards and the shop your way program. They care about it so much they don't even care that the store as a whole can't even make atleast $20,000 a day in sales. The associates here are treated like ***, especially the cashiers! I've had one coworker who was pretty young, break down and start crying because that's how stressed she ways. And instead of management giving her a sincere apology, they gave her a fake little apology and laughed about it with other coworkers. The employees here who are "different" get looked down upon the most. They get laughed at, get called names such as "dumb", "weird", "old", or get sarcastic remarks made about them. And management doesn't care, they laugh along right with the employees. I've worked for a few companies before sears and I must honestly say, SEARS IS THE WORST COMPANY I EVER WORKED FOR. Most of the customers here are rude and impatient because many of the employees weren't fully trained so they don't have a clue on how to deal with certain situations or answer questions. The only employees management seem to praise is the employees who've been with the company for almost their lives or the employees who are suck ups. Not to mention, this job DOES NOT give raises AT ALL so if you are planning to suppose a family or something working here, please don't do it because you will have to work a lot of hours to see a decent amount of money. But if you're a college student like me or younger and planning to work here, please don't do it. You will feel like a slave.
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Review
#517342 Review #517342 is a subjective opinion of poster.