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Free Guarantee Review

They did a poor job. When they showed up they claimed they would not warranty the work unless I paid doubled to clean more then the ducts. They Left my house a mess. The fan was not powerful enough to keep the dust in the duct they were cleaning and made a mess of my house. I called to complain on the worry free guarantee and my call was not retuned.
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Review
#507947 Review #507947 is a subjective opinion of poster.

Sears Delivery Service Review

I order my refrigerator from the security square mall sears location and was suppose to receive a the delivery today between 445pm-645pm. It is currently 925pm and I am still waiting. I've spoken to five representatives requested four supervisors and received not one explanation as to why my refrigerator hasn't been delivered... Worst service ever
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Review
#507555 Review #507555 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears - Review about Appliances from Santa Maria, California

Previously purchased appliances with delivery were without incident. Recent washer & dryer purchase was uneventful, Brenda was knowledgable & helpful. Delivery is another story...supposed to be there between 3:30 & 5:30 but never showed or called. Multiple calls made to 800#, was told the driver would call within 15 minutes to confirm time...never happened. I cancelled delivery that day & they showed up after I had left the house... 2 hours late. Multiple calls again to 800# attempting to re-schedule at MY convenience without resolution. Multiple requests to speak with supervisor but they "are not available"! Seriously this is the WORST customer service I have ever experienced!
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Review
#507464 Review #507464 is a subjective opinion of poster.
Service
Sears Delivery Service
Okay first of all, I purchased a playstation 3, on July 5th, and eager to receive it. I tried tracking this, but I couldn't because it only showed me my payments towards the purchase. I called Sears, and they could not track it either. They redirected me to a few...
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Review
#507391 Review #507391 is a subjective opinion of poster.

Sears Automotive Service

This is the second time (should have learned after the first) about the incompetence of the automotive department. Both times it has caused me to spend extra time and money to have correctly fixed by another mechanic. First time it was replacing my TMPS sensor, took 2 trips and 2 days for them to replace it. Afterwords only to discover that they used the wrong sensor, which the automotive desk staff stated it wasn't their issue that they were given the wrong one by their vendor. Second and most recent was with an oil change on a different vehicle. They first told me that parts were not made for my new vehicle, once the sales staff finally looked it up he did find that a filter was available. Now I went to change my oil after 2 months to discover that the mechanic used a tool to secure the filter tighter then what is required and forcing me to take my vehicle to another mechanic to have it removed with hopefully no damage. This is the LAST TIME I deal with sears and their incompetence.
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Review
#507091 Review #507091 is a subjective opinion of poster.

Sears in Southington, Connecticut - Pre-ordered a tablet that was released more than one week ago and it has not even been shipped yet

On 6/15/14, I pre-ordered a 10.5 inch Samsung Galaxy Tab S 10.5 inch tablet that, at the time, was supposed to be released by Samsung on 7/11/14. The tablet cost $500.00 and, on my order confirmation page, it showed that I would be getting 174,999 Shop Your Way reward points (worth $174). I took a "screen shot" of the order page, showing that I would be awarded that number of points. However, after I submitted my order and checked my order history, it then showed that I would be awarded 134,XXX points (worth $134). I was a bit irritated by this, but I was not going to even mention it to Sears, since I thought it was still a good deal. About one week after placing the order, Samsung changed the release date for the tablets to 6/27/14, and Sears, accordingly, changed its release date on its website to that date. Also, around that time, I received an email from Sears stating that I would receive my tablet "sooner than expected." Fast-forward to today, 7/5/14. Right now, the exact tablet I pre-ordered is available EVERYWHERE, including at Best Buy, Amazon, Tiger Direct, B&H Photo and others. These retailers had these items in since 6/27/14, the date Samsung released the tablets. However, I STILL HAVE NOT EVEN HAD MY TABLET SHIPPED. The free case that came with the tablet I did receive from Sears, but the tablet itself has not even shipped? AND, in my order history, it states now that I will be receiving 0 points (worth, yes, $0). What?!?!? I have contacted Sears several times about this, both via email and phone, and NOBODY has any idea what to tell me, just that I should "be patient." Ummmm, nobody PRE-orders a device that he/she doesn't mind waiting for several weeks after launch to receive. I purchased the device before its launch so that I can have the assurance of receiving it on or around the launch date without having to worry about it going out of stock or anything like that. Sears, I am waiting for you to fix this; you have yet to even try to do so. And in the process, you have lost a customer.
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Review
#506690 Review #506690 is a subjective opinion of poster.
Loss
$500

Sears in Calgary, Alberta - Terrible company to deal with!! Do not buy from here!!

I purchased blinds for my daughters room through Sears Online. When I received the blinds the mechanism inside was broken. I called them and asked them to replace the blinds and the answer was an emphatic NO! Because the blinds are a custom fit item they would not return them. However, the item was damaged goods! I spent over 40 minutes on hold through various different 'customer service' members (customer service, yeah right), and they refused to replace the damaged item, stating that if I had purchased it with a Sears credit card, then maybe they would consider. I would never buy from Sears again! To not be able to exchange damaged goods that you have already paid for is consumer fraud as far as I am concerned.
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Review
#506194 Review #506194 is a subjective opinion of poster.
Loss
$32

Nothing but a runaround, wasting my minutes and getting no satifaction. Worst buying experience ive ever had and have done business with sears in Cedar Rapids, Iowa.

We ordered a refrigerator on june 23rd, said it would be delivered on July 1st- no delivery wasn't at warehouse , then it was there, then they showed no order , am tired of the run around, wasting all the minutes on my phone and being stuck on hold for so long my battery runs dead. Now they said no delivery til July 8th this is a holiday weekend and no refrigerator!. Our fridge was in the warehouse on Tuesday and they didn't deliver it or even try to get it to use the next day. What kind of business are you running? Cant get supervisors name because they are not allowed to give that information 2 the customers. Cant get a refund cause we paid in cash and they would have to mail a check that would take 8-10 business days . so here we are no fridge and no money to get 1 else where. Words can't explain how upset I am. For the that 3 days we have got nothing but lies and passing the buck from this person 2 that person wasting our time.2 Top it off they offered 200 gift certificate that seeing how we paid cash could not even receive that, they have 40% off appliances and wont give us that either. I want 40% off the price we paid for our refrigerator as that is what is advertising online after all we have gone through and our refrigerator wasn't even at the store until July 1 or 2, and should also be refunded the delivery fee as you have failed to deliver our fridge on the delivery date of July 1st.
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1 comment
Anonymous
#836342

Wow, thats a bad situation. Delivery problems do happen, but there are several things that you shouldnt be experiencing.

(I am assuming you walked into the store and did not order online. the website is a whole other can of worms)

First of all, It is not against policy to give out managers names. That is the salesperson covering their ***. Just call a different department and ask for the store manager.

Your best bet is to go back to the store so you dont have to waste minutes.

There are 2 different prompts that pop up on the register about dates. One is the date available at the warehouse. Further along in the process, it will let the salesperson choose a delivery date.

It is usually straightforward, and it's rare to have a problem with it.

As far as the refund goes, if you paid cash, and have your receipt, they should have no problem giving you a cash refund. I dont know about Sears.com, it is technically a different company, but I know of no situation in my store where refunds are given as checks.

If you ordered at a store, the manager will be able to fix it.

If its through the website, good luck.

- salesperson for 9 months, now an MCA.

Review
#506155 Review #506155 is a subjective opinion of poster.

Sears in Cuero, Texas - NEW Dishwasher Broke

If you buy from sears and something breaks be ready to spend countless hour on the phone sometimes talking to people who's English is a second language. Also be prepare to be pissed OFF......Today Tiffany with Sears in Arizona informed me that dishwasher was NOT a Emergencey ...Why she had her husband take theirs out because she found it easier to do them by hand.....What a lucky guy he is. Sears stinks long gone are the good old days with good product and good customer service.....And if you know Tiffany's husband tell him it's no big deal over 50% of marriages end in devorce. She probably kept her maiden name A Mad Viking in Texas
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Review
#506081 Review #506081 is a subjective opinion of poster.
Loss
$400

Headline: Sears.com LIES to customer when placing order.

Ordered small item with sears.com over the phone. At that time, they told me that the "additional expedited shipping charges would be REFUNDED to me" if item not received on 7/1 AND that the order taker "notated my order" with this statement. When item was not received timely, I called customer service. These folks now want to change the terms of my contract by not refunding, but instead issuing a credit to a Sears points account. They said (i) "no notation was placed with the order" and (ii) "their system did not allow a refund." BS!!! They made a deal, and a deal is a deal!! For a diminimus amount of money, they would not honor the bargain they made days earlier. Don't buy anything from this web site as my belief based on experience is that they will lie and say anything to get in your wallet. They don't care for this customer for sure!!!
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Review
#505660 Review #505660 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$13