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Sears in Southington, Connecticut - Pre-ordered a tablet that was released more than one week ago and it has not even been shipped yet

On 6/15/14, I pre-ordered a 10.5 inch Samsung Galaxy Tab S 10.5 inch tablet that, at the time, was supposed to be released by Samsung on 7/11/14. The tablet cost $500.00 and, on my order confirmation page, it showed that I would be getting 174,999 Shop Your Way reward points (worth $174). I took a "screen shot" of the order page, showing that I would be awarded that number of points. However, after I submitted my order and checked my order history, it then showed that I would be awarded 134,XXX points (worth $134). I was a bit irritated by this, but I was not going to even mention it to Sears, since I thought it was still a good deal. About one week after placing the order, Samsung changed the release date for the tablets to 6/27/14, and Sears, accordingly, changed its release date on its website to that date. Also, around that time, I received an email from Sears stating that I would receive my tablet "sooner than expected." Fast-forward to today, 7/5/14. Right now, the exact tablet I pre-ordered is available EVERYWHERE, including at Best Buy, Amazon, Tiger Direct, B&H Photo and others. These retailers had these items in since 6/27/14, the date Samsung released the tablets. However, I STILL HAVE NOT EVEN HAD MY TABLET SHIPPED. The free case that came with the tablet I did receive from Sears, but the tablet itself has not even shipped? AND, in my order history, it states now that I will be receiving 0 points (worth, yes, $0). What?!?!? I have contacted Sears several times about this, both via email and phone, and NOBODY has any idea what to tell me, just that I should "be patient." Ummmm, nobody PRE-orders a device that he/she doesn't mind waiting for several weeks after launch to receive. I purchased the device before its launch so that I can have the assurance of receiving it on or around the launch date without having to worry about it going out of stock or anything like that. Sears, I am waiting for you to fix this; you have yet to even try to do so. And in the process, you have lost a customer.
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Review
#506690 Review #506690 is a subjective opinion of poster.
Loss
$500

Sears in Calgary, Alberta - Terrible company to deal with!! Do not buy from here!!

I purchased blinds for my daughters room through Sears Online. When I received the blinds the mechanism inside was broken. I called them and asked them to replace the blinds and the answer was an emphatic NO! Because the blinds are a custom fit item they would not return them. However, the item was damaged goods! I spent over 40 minutes on hold through various different 'customer service' members (customer service, yeah right), and they refused to replace the damaged item, stating that if I had purchased it with a Sears credit card, then maybe they would consider. I would never buy from Sears again! To not be able to exchange damaged goods that you have already paid for is consumer fraud as far as I am concerned.
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Review
#506194 Review #506194 is a subjective opinion of poster.
Loss
$32

Nothing but a runaround, wasting my minutes and getting no satifaction. Worst buying experience ive ever had and have done business with sears in Cedar Rapids, Iowa.

We ordered a refrigerator on june 23rd, said it would be delivered on July 1st- no delivery wasn't at warehouse , then it was there, then they showed no order , am tired of the run around, wasting all the minutes on my phone and being stuck on hold for so long my battery runs dead. Now they said no delivery til July 8th this is a holiday weekend and no refrigerator!. Our fridge was in the warehouse on Tuesday and they didn't deliver it or even try to get it to use the next day. What kind of business are you running? Cant get supervisors name because they are not allowed to give that information 2 the customers. Cant get a refund cause we paid in cash and they would have to mail a check that would take 8-10 business days . so here we are no fridge and no money to get 1 else where. Words can't explain how upset I am. For the that 3 days we have got nothing but lies and passing the buck from this person 2 that person wasting our time.2 Top it off they offered 200 gift certificate that seeing how we paid cash could not even receive that, they have 40% off appliances and wont give us that either. I want 40% off the price we paid for our refrigerator as that is what is advertising online after all we have gone through and our refrigerator wasn't even at the store until July 1 or 2, and should also be refunded the delivery fee as you have failed to deliver our fridge on the delivery date of July 1st.
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1 comment
Anonymous
#836342

Wow, thats a bad situation. Delivery problems do happen, but there are several things that you shouldnt be experiencing.

(I am assuming you walked into the store and did not order online. the website is a whole other can of worms)

First of all, It is not against policy to give out managers names. That is the salesperson covering their ***. Just call a different department and ask for the store manager.

Your best bet is to go back to the store so you dont have to waste minutes.

There are 2 different prompts that pop up on the register about dates. One is the date available at the warehouse. Further along in the process, it will let the salesperson choose a delivery date.

It is usually straightforward, and it's rare to have a problem with it.

As far as the refund goes, if you paid cash, and have your receipt, they should have no problem giving you a cash refund. I dont know about Sears.com, it is technically a different company, but I know of no situation in my store where refunds are given as checks.

If you ordered at a store, the manager will be able to fix it.

If its through the website, good luck.

- salesperson for 9 months, now an MCA.

Review
#506155 Review #506155 is a subjective opinion of poster.

Sears in Cuero, Texas - NEW Dishwasher Broke

If you buy from sears and something breaks be ready to spend countless hour on the phone sometimes talking to people who's English is a second language. Also be prepare to be pissed OFF......Today Tiffany with Sears in Arizona informed me that dishwasher was NOT a Emergencey ...Why she had her husband take theirs out because she found it easier to do them by hand.....What a lucky guy he is. Sears stinks long gone are the good old days with good product and good customer service.....And if you know Tiffany's husband tell him it's no big deal over 50% of marriages end in devorce. She probably kept her maiden name A Mad Viking in Texas
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Review
#506081 Review #506081 is a subjective opinion of poster.
Loss
$400

Headline: Sears.com LIES to customer when placing order.

Ordered small item with sears.com over the phone. At that time, they told me that the "additional expedited shipping charges would be REFUNDED to me" if item not received on 7/1 AND that the order taker "notated my order" with this statement. When item was not received timely, I called customer service. These folks now want to change the terms of my contract by not refunding, but instead issuing a credit to a Sears points account. They said (i) "no notation was placed with the order" and (ii) "their system did not allow a refund." BS!!! They made a deal, and a deal is a deal!! For a diminimus amount of money, they would not honor the bargain they made days earlier. Don't buy anything from this web site as my belief based on experience is that they will lie and say anything to get in your wallet. They don't care for this customer for sure!!!
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Review
#505660 Review #505660 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$13

Sears in Nashville, Tennessee - Fraud: they charged us for services never delivered

We paid for an installation of a gazebo, and they never came to install it. I stayed home 2 different days bc that's when they said they were coming, but they never came. After I talked to customer service 4 different times, they finally told me that Sears actually cancelled the install bc no one could do it. I then asked for the refund, which they said would be done. (Apparently, even if Sears cancels it, the customer has to negotiate the refun.) 2 weeks later, still no refund, so I called again, and they have no record of it. I am still trying to get this refund. We have also submitted a fraud complaint to the Better Business Bureau. My advice is that no one should ever buy anything from Sears.
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1 comment
Anonymous
#842189

I had (am still having) a similar issue involving a mattress. I received a phone call the day before the scheduled delivery stating that my item would be delivered the next day between 1 and 3 PM.

At 5:30 the day of delivery I called customer service and was told that the warehouse was out of stock and could we please reschedule the delivery. I then told them no, I wanted to cancel the order. I never received a confirmation email.

I called the next day to ask why I hadn't received a confirmation and was told asked/stated that I had declined to cancel my order the day before.

I said that I had declined the rather insulting gift card offer and very much wanted to cancel my order. I was told that the cancel request had been entered and I should have the refund in 7-10 business days. I requested a confirmation email for the cancellation. That one was never received either.

The 7-10 days came and went with no refund.

I gave them the benefit of the doubt since Day 10 was July 4.

The next time I called, I was told that, "Gee, your order shows that it's been delivered." I said that if that was the case, it was delivered to the wrong address since I never got it. That person said that she'd put me in touch with the warehouse and I should be receiving a phone call from them in 24-48 hours. Again, I gave them the benefit of the doubt and waited 2 business days before calling again.

This time, the person I talked to pawned me off on a 'supervisor'.

This person barely spoke English and didn't seem to understand what I was trying to say. He tried to call the local store that I had originally made my purchase from with no luck. So, he comes back on the line and told me to go talk to the local people for a refund. I live 90 miles from the store I made the purchase in.

It isn't the absolute closest store, but the town it's in is the closest town with a Sears.

Filing a fraud complaint with the BBB is an excellent idea. I'm also about to file a charge dispute with my credit card.

Review
#505620 Review #505620 is a subjective opinion of poster.
Service
Sears Installation
Loss
$230

Sears in Lubbock, Texas - Dishwasher bought, delivered to store, stuck there.

On June 20th, I purchased a dishwasher from Sears. Due to my work schedule, I asked for a delivery date of Saturday June 28th. On June 23rd, the local store was supposed to confirm my delivery date, which they never did. After a number of pointless calls and never fulfilled promises, I am about to call Sears to cancel my order, and I will never do business with them again. I have already sent them an email with the details of what happened, but, regardless of their promise to contact customers within 8 hours, they never got back to me.
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Review
#505397 Review #505397 is a subjective opinion of poster.
Loss
$582

Sears Auto Center

I went to Sears Auto Center for some front brake work, the person doing the write up gave me the sales pitch, I told him I also needed a front end alignment, but I wanted to see how much the brakes was going to be, he comes back and tells me that the service guy was almost finished with the front end alignment. then later he called and told me that my Jeep needed the rotors replaced, I told him I just wanted the pads put on, I got a call and the service guy said that if I did not get the rotors he was not putting on the pads so I asked what's wrong with the rotors he came back and said that there were deep groves I looked and the rotor was smooth. I asked about he groves then he said there's a minimum before they can turn the rotors
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#504821 Review #504821 is a subjective opinion of poster.

Sears - Delivery process flawed and seems unfix-able.

1st attempt - refrigerator delivered to billing address, not delivery address. OK stuff happens…but I have to drive 3 hours each way to accept delivery so I must know day/time frame, duh. At least they called me when they were in at the wrong house. 2nd attempt - never showed up or came before delivery window, or went to billing address again, never called, call center unable to help (useless exercise). Never found out what the true problem was. 3rd - purchased somewhere else. It’s obvious there are serious flaws in Sears’ purchase and delivery systems. I’d hate to think all these layers of people involved (call centers? Delivery team, POS) are incompetent but the system fails.
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#504610 Review #504610 is a subjective opinion of poster.

Sears in Pittsburgh, Pennsylvania - Unable to fix a recurring problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The washer I own, has had repeated service calls and the gear case has been replaced 5 to 6 times, as well as, the motor. Have a master service agreement but because there hasn't been 4 repairs (same) in 1 year, I cannot get any satisfaction in having it replaced. They shove the ser. agreement on you but aren't reasonable in considering your problem. They sound like robots when they talk to you and the call always end in frustration and me getting mad. Great customer service. Why can't they consider the customers position? I have been a loyal customer for almost 50 years and have been very loyal but where is Sears loyalty? Even though they stick by their policy don't they realize not every repair is cut and dry as they want it to be. No latitude is shown. When will they learn how to treat customers and actually listen to them. Maybe, when they close their business.
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Review
#504575 Review #504575 is a subjective opinion of poster.
Service
Sears Repair
Loss
$600