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Sears not honoring advertised prices on their catalogue website. Customer Service at Sears has gone the way of Bell Customer Service. It just doesn't work anymore.

Trying to place an order for blinds. Online catalogue states 'Today only 30% off". Enter the size I need and the price quoted is 'Sale Price $46.74; Regular price $54.99'; not even 10% off, let alone 30%. OK, so I call it in to get the correct price since online is wrong. Let me cut to the chase. After attempting to order this item which took 3 calls over 2 days, 4 sears order or customer service reps, and 2 hours of my time, their solution was ludicrous. Pay the higher price and then call us for a refund. Seriously?? I spoke with 4 reps over 2 days and no one ever saw a note about the order on my file. If I were to call about the refund in 2 weeks...??? No doubt the response would be the same I've heard from each rep now. 'I'm sorry but I don't see anything on your file.' Calling Sears now is like calling Bell; lengthy, aggravating, and pointless. I left Bell. No reason to shop at Sears
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Review
#508067 Review #508067 is a subjective opinion of poster.
Product
Sears Website
Featured

SEARS WARRANTY DEPARTMENT SUCKS

SEARS WARRANTY DEPARTMENT SUCKS
Purchased weider pro from them and purchased insurance. Had them assemble the product to make sure it is properly done. purchased it around March, not even a month after, the cable broke. Called them and were transferred from one person to another. They told us that they had to order the part and won't get here until end of June. Waited and follow up with them end of, and they told us that the part has not arrived yet and waited for another week. No call from them, so we had to contact them again, and now we are told that a technician has to come to see the part, and if it is replaceable. This is so frustrating. We waited for 3 mos. to get it fixed and now we are not even sure if they can fix it. We are stuck with a broken product and don't even know if we can get our money back. Will never buy anything major again from sears. You would think that a cable is not that hard to find, why does it take so long to get the part ordered.
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3 comments
Anonymous
#841011

When you buy the extended warranty or insurance on a product you are no longer dealing with that company but rather the insurance company and their paid contractors/service. If you are lucky you will be dealing with a different division of the company.

But places like Sears sub contract their warranty and service to take the store out of the picture, they literally can blame any preceding issues on someone else.

But they still lose customers because they think they are dealing with one company.

For a cable to break like that so quickly tells me it wasn't installed right. It could've been rubbing something not moving smoothly or when they crimped the cable they did didn't do it right allowing the individual strands on the cable to come un done one by one.

Anytime you buy a warranty anywhere ask who will actually do the service and who will actually be handling warranty or service issues ie who is insuring or backing it.

Anonymous
#841035
@sub***tractorservice

Thank you for your good input. This is a lesson learned for me.

Anonymous
#839910

I can help you out! Don't buy junky fitness equipment!

EVEN BETTER DON'T BUY MACHINES only clueless people use them.

Free weights are the way to go, if you ever seen a jacked dude on a infomercial he is not using machines he is USING FREE WEIGHTS :). Machines promote bad form and often very misunderstood by clueless people, free weights teach you how to use your body to it's fullest.

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Review
#507996 Review #507996 is a subjective opinion of poster.
Loss
$400
Tags
  • Sears installers

Free Guarantee Review

They did a poor job. When they showed up they claimed they would not warranty the work unless I paid doubled to clean more then the ducts. They Left my house a mess. The fan was not powerful enough to keep the dust in the duct they were cleaning and made a mess of my house. I called to complain on the worry free guarantee and my call was not retuned.
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Review
#507947 Review #507947 is a subjective opinion of poster.

Sears Delivery Service Review

I order my refrigerator from the security square mall sears location and was suppose to receive a the delivery today between 445pm-645pm. It is currently 925pm and I am still waiting. I've spoken to five representatives requested four supervisors and received not one explanation as to why my refrigerator hasn't been delivered... Worst service ever
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Review
#507555 Review #507555 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears - Review about Appliances from Santa Maria, California

Previously purchased appliances with delivery were without incident. Recent washer & dryer purchase was uneventful, Brenda was knowledgable & helpful. Delivery is another story...supposed to be there between 3:30 & 5:30 but never showed or called. Multiple calls made to 800#, was told the driver would call within 15 minutes to confirm time...never happened. I cancelled delivery that day & they showed up after I had left the house... 2 hours late. Multiple calls again to 800# attempting to re-schedule at MY convenience without resolution. Multiple requests to speak with supervisor but they "are not available"! Seriously this is the WORST customer service I have ever experienced!
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Review
#507464 Review #507464 is a subjective opinion of poster.
Service
Sears Delivery Service
Okay first of all, I purchased a playstation 3, on July 5th, and eager to receive it. I tried tracking this, but I couldn't because it only showed me my payments towards the purchase. I called Sears, and they could not track it either. They redirected me to a few...
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Review
#507391 Review #507391 is a subjective opinion of poster.

Sears Automotive Service

This is the second time (should have learned after the first) about the incompetence of the automotive department. Both times it has caused me to spend extra time and money to have correctly fixed by another mechanic. First time it was replacing my TMPS sensor, took 2 trips and 2 days for them to replace it. Afterwords only to discover that they used the wrong sensor, which the automotive desk staff stated it wasn't their issue that they were given the wrong one by their vendor. Second and most recent was with an oil change on a different vehicle. They first told me that parts were not made for my new vehicle, once the sales staff finally looked it up he did find that a filter was available. Now I went to change my oil after 2 months to discover that the mechanic used a tool to secure the filter tighter then what is required and forcing me to take my vehicle to another mechanic to have it removed with hopefully no damage. This is the LAST TIME I deal with sears and their incompetence.
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Review
#507091 Review #507091 is a subjective opinion of poster.

Sears in Southington, Connecticut - Pre-ordered a tablet that was released more than one week ago and it has not even been shipped yet

On 6/15/14, I pre-ordered a 10.5 inch Samsung Galaxy Tab S 10.5 inch tablet that, at the time, was supposed to be released by Samsung on 7/11/14. The tablet cost $500.00 and, on my order confirmation page, it showed that I would be getting 174,999 Shop Your Way reward points (worth $174). I took a "screen shot" of the order page, showing that I would be awarded that number of points. However, after I submitted my order and checked my order history, it then showed that I would be awarded 134,XXX points (worth $134). I was a bit irritated by this, but I was not going to even mention it to Sears, since I thought it was still a good deal. About one week after placing the order, Samsung changed the release date for the tablets to 6/27/14, and Sears, accordingly, changed its release date on its website to that date. Also, around that time, I received an email from Sears stating that I would receive my tablet "sooner than expected." Fast-forward to today, 7/5/14. Right now, the exact tablet I pre-ordered is available EVERYWHERE, including at Best Buy, Amazon, Tiger Direct, B&H Photo and others. These retailers had these items in since 6/27/14, the date Samsung released the tablets. However, I STILL HAVE NOT EVEN HAD MY TABLET SHIPPED. The free case that came with the tablet I did receive from Sears, but the tablet itself has not even shipped? AND, in my order history, it states now that I will be receiving 0 points (worth, yes, $0). What?!?!? I have contacted Sears several times about this, both via email and phone, and NOBODY has any idea what to tell me, just that I should "be patient." Ummmm, nobody PRE-orders a device that he/she doesn't mind waiting for several weeks after launch to receive. I purchased the device before its launch so that I can have the assurance of receiving it on or around the launch date without having to worry about it going out of stock or anything like that. Sears, I am waiting for you to fix this; you have yet to even try to do so. And in the process, you have lost a customer.
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Review
#506690 Review #506690 is a subjective opinion of poster.
Loss
$500

Sears in Calgary, Alberta - Terrible company to deal with!! Do not buy from here!!

I purchased blinds for my daughters room through Sears Online. When I received the blinds the mechanism inside was broken. I called them and asked them to replace the blinds and the answer was an emphatic NO! Because the blinds are a custom fit item they would not return them. However, the item was damaged goods! I spent over 40 minutes on hold through various different 'customer service' members (customer service, yeah right), and they refused to replace the damaged item, stating that if I had purchased it with a Sears credit card, then maybe they would consider. I would never buy from Sears again! To not be able to exchange damaged goods that you have already paid for is consumer fraud as far as I am concerned.
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Review
#506194 Review #506194 is a subjective opinion of poster.
Loss
$32

Nothing but a runaround, wasting my minutes and getting no satifaction. Worst buying experience ive ever had and have done business with sears in Cedar Rapids, Iowa.

We ordered a refrigerator on june 23rd, said it would be delivered on July 1st- no delivery wasn't at warehouse , then it was there, then they showed no order , am tired of the run around, wasting all the minutes on my phone and being stuck on hold for so long my battery runs dead. Now they said no delivery til July 8th this is a holiday weekend and no refrigerator!. Our fridge was in the warehouse on Tuesday and they didn't deliver it or even try to get it to use the next day. What kind of business are you running? Cant get supervisors name because they are not allowed to give that information 2 the customers. Cant get a refund cause we paid in cash and they would have to mail a check that would take 8-10 business days . so here we are no fridge and no money to get 1 else where. Words can't explain how upset I am. For the that 3 days we have got nothing but lies and passing the buck from this person 2 that person wasting our time.2 Top it off they offered 200 gift certificate that seeing how we paid cash could not even receive that, they have 40% off appliances and wont give us that either. I want 40% off the price we paid for our refrigerator as that is what is advertising online after all we have gone through and our refrigerator wasn't even at the store until July 1 or 2, and should also be refunded the delivery fee as you have failed to deliver our fridge on the delivery date of July 1st.
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1 comment
Anonymous
#836342

Wow, thats a bad situation. Delivery problems do happen, but there are several things that you shouldnt be experiencing.

(I am assuming you walked into the store and did not order online. the website is a whole other can of worms)

First of all, It is not against policy to give out managers names. That is the salesperson covering their ***. Just call a different department and ask for the store manager.

Your best bet is to go back to the store so you dont have to waste minutes.

There are 2 different prompts that pop up on the register about dates. One is the date available at the warehouse. Further along in the process, it will let the salesperson choose a delivery date.

It is usually straightforward, and it's rare to have a problem with it.

As far as the refund goes, if you paid cash, and have your receipt, they should have no problem giving you a cash refund. I dont know about Sears.com, it is technically a different company, but I know of no situation in my store where refunds are given as checks.

If you ordered at a store, the manager will be able to fix it.

If its through the website, good luck.

- salesperson for 9 months, now an MCA.

Review
#506155 Review #506155 is a subjective opinion of poster.