Sears
Reviews and Complaints
Don't Order Anything for Delivery From Sears Canada
Sears online is robbery.
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Verified Reviewer | Glendale Heights, IllinoisNever kept extended payments promise but charged my bank card.
BAD KEYS
No hot water for five days
Don't Work For Sears
I've been a Sears hard lines sales associate for about three months now and I gotta say its not that great. About the time I got out of highschool and needed to start looking for a job is when it became nigh on impossible to actually get one. After nearly three years of applying all over town Sears was the only company to actually call me back and offer me a position.
Anyway, there are quite a few reasons you should avoid working here and I'll list them below.
1. Commission is not worth it. The amount of effort it takes to get something other than your $6 an hour base pay is pretty ridiculous. Especially when your store is like mine. Meaning there's so little foot traffic I've had 8.5 hour shifts where I've made $9 in commission.
2. Metrics metrics metrics. Its not enough you make your sales per hour, you gotta make your Shop Your Way enrollments (80-85% more on SYW later) And its not enough you make your SYW you gotta get your shopping recaps. And its not enough you get your shopping recaps, you gotta make your credit apps. And its not enough you make your credit apps you gotta sell protection agreements. And its not enough you sell your pa's you have to meet your attachment rate. Plus my store just introduced a delightful new hour long, mandatory meeting each Saturday if your down in any of those. FUN!
3. Shop Your Way. Its confusing and a time sink and you get punished for not having your register at 80% on SYW every day.
4. Scheduling. Sears' week ends on Saturday and starts on Sunday. So be prepared to occasionally work a week straight. And if your store is understaffed (like mine) be prepared to have weird hours. You may find yourself on the floor for a few hours by yourself with no backup. Despite them telling you that part time workers can only work 29 hours a week you'll sometimes get a schedule with upwards of 30 to 38 hours. But no benefits.
5. You might get a cool manager. Or they could be the physical embodiment of that feeling you get when you have an eyelash in your eye. That's just luck of the draw. They will also conflict each other. I've seen guys get in trouble for following the store managers orders and not the hard line manager's. Why? Because *** your understanding of hierarchy!
6. If you work in Lawn and Garden/ hardware, be prepared to tell a lot of people you don't have/can't get the part they need and then have to listen to them *** for twenty minutes about how its pretty much your fault that everything in their life is horrible.
7. Your registers predate the cretaceous and will quit.
All of these things combine to create a pretty terrible work environment. You'll be expected to treat your customers llike idiots and literally take things to the register they never said they wanted and proceed to ring it up unless they stop you. I *** you not. That is a thing I was told to do. Just don't work there. About the only thing they had going at this point was Craftsman (whose quality has dropped markedly) and that's being sold elsewhere now as well.
Upper management will also decide to randomly fire people and will have the letters sent out before they even inform your managers. So there's a fun thing to have over your head while you work.
Have I made my point yet? Or do I need to keep going?
Hot water heater broke during winter.
Problem delivering washing machine
Charged by Sears Six Times for an order that never went through due to a website error by have not been able to receive the funds back from Sears
Sears lied about the delivery date
Dishwasher defective
Give them 2 weeks to deliver and you won't be disappointed
I placed an order with Sears (I assume, maybe a 3rd party vendor) on Monday morning 2/11. A small 4.4 cu ft refrigerator. I got an order confirmation that day and on Wednesday 2/13, I got a notification that the order had shipped. So that wasn’t so bad. A big company like Sears, I suppose the fact it didn’t get put in the mail Monday or Tuesday wasn’t really anything to get upset about. So I clicked on the link in the email for “Tracking” and it took me to the UPS website, but the tracking number didn’t exist. Ok, I thought. That’s happened. They were assigned a tracking number from their shipping computer, but UPS hasn’t actually loaded it on the truck yet. Again, no biggie, this is how it works. What was strange was the shipping number was only 7 digits and started with 77 instead of the typical 1Z. Still, it could have been a temporary number and surely it would be corrected the next day.
Fast forward to today, Tuesday 2/19. The status has been changed on my order to “Delivered” but guess what. The package isn’t at my door. So I called customer service (in India). They tell me the package has been “delivered” to the shipping company Demar Logistics. That’s interesting, I didn’t think that’s what tracking meant. So I asked the customer service lady how long it typically took to get a package “delivered” to the carrier. Her response was 7 business days. So using her logic, I was ahead of schedule.
So I get on the Demar Logistics website and sure enough, the tracking number works there. But it says shipped Thursday 2/14. So why do they have a link for “tracking” on the Sears website that point to UPS when it shipped with Demar? Turns out it was in Grove City, Ohio at noon on Thursday 2/14. Today is Tuesday, 2/19. Grove city is 130 miles (2 hours and 7 minutes) from my house. It’s been marked as “In Transit” this entire time. Granted, Monday was a holiday, let’s not count the weekend (even though we all know UPS and FedEx are still moving packages on the weekend)…so that’s ½ day on Thursday, all day Friday, ½ day today. So it’s been in transit for 2 days? It could be across the country by now.
So I called Demar Logistics. They have my package. They’re a shipping company, not the originating vendor (which I still assume is actually Sears). They’re shipping it FedEx and were able to give me a shipping number. It’s not on the truck yet, but it does show up as a valid number on the FedEx site. I should have it no later than Thursday (according to Demar’s customer service). So we’re looking at 8 business days for a box to be moved 127 miles (all highway from the Columbus distribution center). I fully expect the box to be beat to *** and I’ll have to return the unit. Farewell Sears.
The funniest thing I’ve read in a while was Sears’ customer service page found here: http://www.sears.com/fulfillment-tour/nb-10000**** />Which says “When you purchase a product from us online, we know you'll eagerly await its arrival. We'll ensure its safe delivery and will keep you updated on its progress every step of the way. Some companies look at that as fulfillment. We look at it as fulfilling a promise.” If the promise was to keep me the dark as much as possible, then they kept their promise!
KitchenAid dishwasher purchased at Sears last year developed a leak.
Shop Your Way Rewards- Sears/Kmart
Sears layaway... what a pain
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Yes beware of Kittanning Sears they are a rip-off their return policy sucks don't buy from Sears. I learned my lesson for the second time I feel sorry for an older person that goes in there not knowing or even a younger person that does not know their return policy and how they are
i am in the same position!!! they wont refund me my money when the item was out of stock after i place the order!!!!!! its so frustrating!!!!i think im going with a lawyer because customer service just cant seem to help at all
The issue was finally resolved after a month of frustration,
Hi owl,
We appreciate you taking time to bring this to our attention; we acknowledge that your recent online purchases have been somewhat disheartening. We endeavor to process credits and refunds to the method of payment used at the time of purchase in as timely a manner as possible; there may be times when complications may arise. My name is Brian and I am a member of the Sears Cares Social Media Support team. I am contacting you to offer our assistance. We would like the opportunity to speak with you about this situation. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (owl), to reference your post to smadvisor@searshc.com and the next available dedicated case manager will contact you directly. We apologize for all that you have experienced and we look forward to speaking with you soon.
Thank you,
Brian R.
Social Media Moderator
Sears Social Media Support
Send to who? I am not going to post that info..