Sears Reviews and Complaints
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Unacceptable Service Review
So tired of being transferred from one dept to another (wrong depts) & then being hung up on! It's totally unacceptable service when u call warranty dept, told defective part will be ordered/shipped out..3 weeks pass...I called for status ONLY TO BE TOLD NO NOTES INDICATING I CALLED OR PART EVER ORDERED!!!!!!
Reno Sears Auto Center Damage to my Windshield
I took my car to the Reno Sears Auto Center to have the tires rotated and balanced because the car had a high speed shimmy. The balancing wasn’t done and the car still had a high speed shimmy on the way home. I brought my car back two days later to have them do the balancing work that wasn’t done the first time. When I picked up the car the second time, there was a large crack in the front windshield. This was not there when I dropped the car off. I showed the manger the cracked window. I also noticed that the car had 29 more miles on the odometer than when I dropped it off – so they had taken it for a long “test” drive. The manager asked me to call Sears Customer Relations - which is actually a third party claims administrator that is outsourced to Sedgwick Corporation. I called Sears Customer Relations (Sedgwick Corporation) and opened a claim. A few days later the claims associate called and told me I could go prove my case in court because the Reno Sears Auto Center was disputing the damage. Wow! I’ve been a loyal Sears customer since 1969 and I’ve never been treated like that by Sears or by any business. I’ve also never filed a claim against any business. I sent a detailed email to their third party claims associate indicating that I would be more than happy to take them to court. They paid for the repair in full - but not without a fight. They also left 2 lug nut covers off which they replaced but I had to make a separate trip to pick them up. In all, I had to make 3 trips and the car still has a high speed shimmy. I’m not going back. I recommend that you do not take your car to Sears Auto Center in Reno for any automotive work. If you do, make sure you take pictures of the entire car before you drop it off. You’ll need them.
Sears review: Wrong order delivered, never came back for exchange
I ordered a mattress from Sears and they had messed up the order. Since I was moving I had the delivery sent to my new house (about an hour away). They sent me the wrong sized bed frame and wanted to take my entire order away after I had already paid cash. I refused thinking they could never come back. So i arranged an exchange date to bring the correct sized frame and they never showed. I wasted an entire day sitting around at my new place where I do not live yet, two hours in gas, and an hour on the phone with clueless customer service. I will never order anything from Sears again. I'm glad this place is going out of business, it deserves it!
Sears Delivery Service
Sears review in Midlothian, Virginia: Don't expect friendly installation staff
I was given a window for installment for my new front loader washer and dryer for the time 1-3pm. After waiting PAST the window, two men showed up bent extremely rude. Being elderly and my husband at work I asked if one could help me bring inside the pedestal my hunsband build, they said quote " this is a waste of our time " " but this once we will help"... knowing moving a pedestal is not in their job discriptive but not realizing it was such a burden and innconvinence. Horrible experience leaving my garage door and laundry room door needing replacement. I will no longer purchase products from sears as their installation crew ruined my likings for this company. unfortunately I will never recommend this company since the disappointment and unfriendly men that "helped" me today. thank you.
Sears - Central Air Conditioning Unit Review from Hope, British Columbia
Bought central air conditioning unit in '09. Two years in it developed a leak, sears replaced the part that sits in furnace. Lasted two years and stopped working. Sears came in and without me being consulted put stop leak in the system and recharged it. I complained that this was not a repair. They wouldn't listen. A year later it doesn't work. Guess why? Because they did not fix it right last time. Now I have to pay for labour but am trying to get them to honour their last repair by fixing it right this time. Any reputable AC tech will tell you stop leak is not a repair, especially a warranty repair. When I phoned to complain the people were extremely arrogant , claiming that if it works now, they fixed it, they trust their repair people to do the best repair at the time, and there wasn't anything they could do about it now. It was even suggested that I was somehow responsible for the problems! If you bought a new car and the radiator was leaking and the dealership said they fixed it with stop leak, you would not find this acceptable. Same thing. Sears warranty service is a joke.
BLATANTLY LIED TO BY SEARS STORE MANAGER
BLATANTLY LIED TO BY SEARS STORE MANAGER I have heard rumor over the past few years that Sears and Kmart are in serious financial trouble and are in danger of going bankrupt. After my most recent experience at Sears I now understand why. Yesterday I went to one of my local Sears to purchase a sump pump. They were out of stock on the one I wanted. The salesperson was kind enough to check on his computer to see if any of the other local stores had any. One of the local stores did indeed show that they had two in stock. He also suggested that I wait while he called the other store to verify and put the pump on hold for me. He called, spoke with Dave who verified stock, asked for my name, and agreed to put it on hold for me. I drove to the other store, went to the hardware department. There were a few people on line with only one salesperson for that entire department. The salesperson and the customer he was waiting on was gracious enough to let me interrupt to ask one question…where are the sump pumps? He directed me to a cart, stating that they do not have enough shelf space to display the pumps. I searched through the pile of pumps on the cart but did not find what I was looking for. I went back to the service desk to ask the same salesperson for assistance. After waiting for him to help other customers, it was finally my turn. I told him that a pump was on hold for me, it was put aside by Dave. He first wanted to look on the cart where I already looked to be sure I did not miss it…..sure enough, it was NOT there. I asked him to call Dave, which he did. Dave told him to look on the cart again. No luck, it did not appear. I asked him to call Dave out to the floor (he was in an office). He called Dave who told him to search the stockroom. The sales person did as he was told but did not find the pump. Again, I asked for Dave to come out to assist, not just me but the several people who had now been waiting on line for over 15 minutes (several others gave up and left the store without purchasing). The salesperson called Dave who said emphatically refused to come out but would send someone else out to assist. A few minutes later, Chris came out to the floor. Chris came out to tell me they do not have the pump. I told him that Dave verified stock and put it aside for me when he was called by the salesperson at the other store. He told me that he did not do that as he assumed it was in stock because the computer showed two in stock. He then said,…”sorry, it was an honest mistake”. I was blatantly lied to. Saying you verify stock and making the assumption it is in stock are two very different things. At this time I was completely frustrated and was not getting anywhere with Chris nor would Dave come out of the office to talk to me so I asked Chris who they reported to. He gave me the name Wesley Bolman. I asked where I could find him. Chris replied “Syracuse”. I asked how I could get ahold of him and he relied “I don’t have his number”. I then asked how I could register a complaint and he told me “I could contact corporate”. I asked him who or how I could do that and he replied “I don’t know”. He then turned his back to me and while walking away, in a very sarcastic tone told me “to have a nice day”. I wasted two hours of my time plus expense of driving to and from another part of town because of employee incompetence and I was dismissed like I was an unwelcome guest. AND HERE’S THE CAPPER TO THE STORY………….. It turns out that Dave is DAVE SLEVIN, STORE MANAGER of Sears at the Boulevard Mall in Amherst NY and Chris is CHRIS BURKE, OPERATIONS MANAGER at the same location. I find it amazing that two managers could be so uncaring about their customers…. Dave who blatantly lied with no regard to another person’s time and expense, and Chris who didn’t make any sincere apology or attempt to rectify the situation and was curt, sarcastic and dismissive. I found it equally amazing that the operations manager did not know how to get ahold of his boss, WESLEY BOLMAN, DISTRICT MANAGER or how to contact the corporate office. In the past 10 years or so, I have purchased from Sears two refrigerators, two stoves, one dishwasher, two washers and dryers, one 58 inch TV, a surround sound system, a Blue ray DVD player, an air compressor, a compound miter saw, a garbage disposal, a lawn mower, a sewing machine, a vacuum cleaner, and countless hand tools, clothes, electronics, and more. I WILL NEVER SHOP AT SEARS OR KMART AGAIN. I HOPE THEY GO BY WAY OF WOLWORTH, OLDSMOBILE, CHRYSLER, AMERICAN AIRLINES, LEHMAN BROTHERS, ENRON, ETC. With so many retail establishments that will go out of the way to please and retain a customer I do not feel the need or desire to support a company that has little or no regard for their customers.
Incopetent Service Review
Started when I ordered a part that said in stock. Sears took my money but canceled my order couple days later and NEVER told me. For the last 2 weeks I have been dealing with this. They make promises and never keep! Still waiting for a call that was supposed to come in 24 hours.... That was 2 days ago. Incompetent people
Sears does not honor warranties
Today sears lost my business forever after buying every major appliance I own there since 1989. Do not trust the warrantees, they're worthless, and the techs are inconsiderate. Since it was delivered 6 months ago the doors have been tough to shut. At first I thought it was normal, however on a recent visit to Sears I checked it out and my doors weren't normal. The salesman there told me no problem it was covered under warranty. Turns out the door was a tiny bit out of alignment causing the gaskets to rub a bit. No big deal. Well it took me a week to get the nerve to call for the promised warranty service because somehow that never goes well and I don't like getting worked up. Anyway I and was again told no problem they would schedule a covered repair next day between 8 and 12 Next day at 11:10 after I had spent over 3 hours waiting the tech calls, having never seen the refrigerator, and tells me when he comes he will be charging me $154. As he expected I cancelled, I can fix it myself in 5 minutes, I just need to get the manual to make sure i don't break any plastic So I call the service line to complain, an initially the rep is very sympathetic and says she will get to the bottom of the problem because she can't understand why it wouldn't be covered since it was a manurfacturing defect. So she puts me n hold for half an hour and comes back with an attitude. Yup, she left sympathetic, and comes back acting like I was a ***. We had not spoken in between, I spent the time on hold watching TV. Now she says it's a manufacturing setting that is wrong, no warranty. WHAT?! I thought that's what they cover. If they don't cover manbufacturing defects, and don't cover damage by the user what do they cover...no answer, more attitude. Anyway this loyal Sears customer since 1989 is now telling everyone he can not to buy Sears.
Sears not honoring advertised prices on their catalogue website. Customer Service at Sears has gone the way of Bell Customer Service. It just doesn't work anymore.
Trying to place an order for blinds. Online catalogue states 'Today only 30% off". Enter the size I need and the price quoted is 'Sale Price $46.74; Regular price $54.99'; not even 10% off, let alone 30%. OK, so I call it in to get the correct price since online is wrong. Let me cut to the chase. After attempting to order this item which took 3 calls over 2 days, 4 sears order or customer service reps, and 2 hours of my time, their solution was ludicrous. Pay the higher price and then call us for a refund. Seriously?? I spoke with 4 reps over 2 days and no one ever saw a note about the order on my file. If I were to call about the refund in 2 weeks...??? No doubt the response would be the same I've heard from each rep now. 'I'm sorry but I don't see anything on your file.' Calling Sears now is like calling Bell; lengthy, aggravating, and pointless. I left Bell. No reason to shop at Sears
SEARS WARRANTY DEPARTMENT SUCKS
Purchased weider pro from them and purchased insurance. Had them assemble the product to make sure it is properly done. purchased it around March, not even a month after, the cable broke. Called them and were transferred from one person to another. They told us that they had to order the part and won't get here until end of June. Waited and follow up with them end of, and they told us that the part has not arrived yet and waited for another week. No call from them, so we had to contact them again, and now we are told that a technician has to come to see the part, and if it is replaceable. This is so frustrating. We waited for 3 mos. to get it fixed and now we are not even sure if they can fix it. We are stuck with a broken product and don't even know if we can get our money back. Will never buy anything major again from sears. You would think that a cable is not that hard to find, why does it take so long to get the part ordered.
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