Anonymous
map-marker Merritt Island, Florida

Hostile bad work environment unethical corrupt managers abusive to women

sears winter park call center is a hostile work environment.it is very abusive to good employees and women and treats them badly. they praise and kiss up to bad employees and *** people and do not reward or recognize those who work hard and are even the best employees there. instead their trashy immature managers abuse these people and bully them horribly. its a hostile work environment and the managers are ignorant on powertrips and total jerks. Also have been told its a big orgy in there and the male managers are sleeping with most of the women there. the entire place is run in a corrupt unethical terrible way. They try to screw people as much as they can without reason or care. They unethically fire people without warning them properly though they are supposed to as part of their policies. They lie and its a corrupt and terrible place. They ignore people who are very good workers, and will give recognition to ANYONE else for any little thing and ignore the people doing the good job. THey are just a terrible corrupt place. if you are a good employee, you will be abused bullied harassed to no end even minorly sexually harassed by crazy managers there. one manager even came and rubbed himself up against my chair many times. a friend was unfairly fired as well. but if you are some hoodlum from the street they will kiss your *** and treat you with respect and will not disrespect you. regardless, the way this disgusting place treats employees is really not good. the people working there are scummy low class idiots that came from other Orlando call centers and are trashy weird and rude people. most are hideously obese *** arrogant and rude. the entire place is a really bad place to work but even that can be overlooked. the problem is the fact that the managers will bully and mistreat good workers and good people and get away with it. They also unfairly and unethically fire people in a very wrong way that goes against their own policies and do nothing about it. the male managers who are in their 20's can get away with anything they want and upper management supports these slimeballs. They don't recognize good workers...who are decent people, what they will do is bully harass and abuse them and give them PTSD. the psycho powertripped male managers who are literally children do this to people. at one point male managers took me in a room and proceeded to harass me and treat me like a criminal for no reason, causing me extreme trauma. they did it again several times. once a manager said "stop getting into trouble." I had done nothing wrong. literally I was being treated as a trouble maker when I was a good hard working nice employee who should have gotten a raise/promotion instead I got harassed bullied mistreated physically hurt and even sexually harassed, then bullied in a room. I was also probably the most decent civil person in that entire work environment as it was full of ghetto people who were loud obnoxious and crazy and this is how this awful call center treats good employees. the manager that said this to me in fact I heard sleeps with women there and is married too??? this sicko also takes associates aside and chats with them about WOMEN...yet this *** was telling me to stay out of trouble when I did nothing bad and they treated me as if I had done something terrible for literally nothing...something every associate there does on a regular basis these slimeballs and jerks took me aside and proceeded to abuse and harass me. I wanted to and still plan to file a lawsuit against this terrible unethical corrupt hideous company and this terrible place. Also they unethically fired another employee and even she wanted to sue these horrible fiends. They cant even ethically treat or fire people they have to resort to extreme bullying abuse and mistreatment...if you are a good employees they will bully abuse you not recognize you, treat you badly, put you down then traumatize you for fun. they are terrible disturbed people and the entire place is run by really messed up sick people. when I attempted to complain to the head manager his response was "oh you should have told me earlier" and "well you don't have anything positive to say about this place." really?? im trying to file complaints..that was a terrible asinine statement to even make. They abuse and bully GOOD people and employees while rewarding anyone who is loud obnoxious crazy and pick on good people too...this whole place is a nightmare and the worst place to work. and your co workers will all be ghetto ill mannered rude jerks with no decency or ethics as well, as most decent people quit that awful place in a heartbeat. everyone that works there is trash basically and a trashy bad person. the young disgusting male managers who bully abuse and mistreat women, sleep with women there and even take associates aside JUST to chat with them about women?I witnessed it myself...beware of this place and though it might seem ok its really about screwing people and mistreating them if they have a chance or opportunity to for no reason.
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2 comments
Guest

Report them to the Labor board.......they are in violation of a lot of laws.

gerald claude

Dont talk about filing a law suit...do it....

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Anonymous
map-marker Fairfax, Virginia

Damaged Item Sears Marketplace and OUTLETZON

Ordered a lunch box for xmas. It was damaged -- broken zipper and stitching coming apart. Totally poor craftsmanship. Sears Marketplace (specifically Imran Jooma) assured me that the matter had been referred to OUTLETZON. I didn't hear from them so I e-mailed Mr. Jooma again. I was told the e-mail had been forwarded to the vendor and that my issue was not with OUTLETZON. I received an "autobot" e-mail from Sears Marketplace several days later... it said I would received a response soon. I finally received another e-mail from the autobot address which said the issue had been resolved! I realize that this was a $20 item (with $10 shipping) but come on!!! My other issue is that the 15-day return policy from OUTLETZON is hidden in the fine print. Sent the final e-mail today (this has been going on since 12/26) and let them know that I was going to share my experience on-line. It's been nice to vent! I could not get a respon
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Loss:
$30
Brieann Vmn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Sears state of the art iPad kiosks NOT really that state of the art.

I wanted to purchase an LG washer/dryer combo at my local Sears store this morning. The Black Friday circular did state 5 units per store and no rain checks. These happen to be 30% off (a $600 savings in total). After waiting patiently while sales people helped others, I was finally helped by a gentleman who told me both units where in stock. He proceeded to enter the order on his iPad and when I swiped my debit card, their system went down including Ipads and traditional cash registers. A few minutes later we tried the card again, but now the units where out of stock. The salesman went back and forth with his manager because he knew this was Sears fault, not mine. He finally sheepishly told me, "I'm sorry, there's nothing I can do." I spoke to the manager who agreed to honor a rain check if they come in stock again. We'll see.
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2 comments
Brieann Vmn

The 2 month update: Sears didn't honor the rain check as suspected. I've since purchased the same units at HH Gregg who honored the Thanksgiving Day flyer pricing 6 weeks later.

Loving HH Gregg.

Guest

So your are complaining beacuse the company has agreed to a rain xheck? They agree to help and you still complain.

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Company responded
Jeffrie Hli

Garage Doors

I found out Sears subcontracts garage door installation after the fact. Four years after garage door and garage door opener installed, the opener burned out. Car was locked in the garage for 5 days. Could not manually open it. Opener should have lasted 20 years. Bought a new garage door opener from Sears. Had to call for a repair because door was stopping in the middle. Sears service man came to my house and showed me the items that needed to be repaired because of incorrect installation of the new opener, but wouldn't fix it because the installer of the new opener was subcontracted out. The Sears service man also showed me how the track was installed incorrectly in 2009 because of a gap and not aligned. He said that is why my garage door jumps and stops in the middle and that's why the motor burned out after 4 years. I contacted the installer of the new opener and he reluctantly repaired the issues, but couldn't help with the tracks because he didn't install the original garage doors. I've been calling the company that Sears subcontracted with; Garage Door Systems aka Asset Consulting in West Hills, California since July 2013 and they have not called me back. I've also been calling Sears since July 2013 trying to get someone out to fix my garage door. Every call until today, Sears has continually referred me to Garage Door Systems. Today, September 26, 2013, I called Sears and was disconnected 5 times and called back a 6th time. The 5th call, the Sears representative told me she was on the line with the Installation Team and she was just waiting for a date they could come to my home. I asked her to please not disconnect me since I was calling back for the 5th time. I was disconnect after 36 minutes. The 6th phone call, the Sears representative said he called Garage Door Systems and spoke to the receptionist and left a message with all my information and the reception will "send information to an installer and the installer will call me." Let's see what happens now!
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Loss:
$235
5 comments
Guest

I responded yesterday to Kurts message.

David Rde
Sears Response

superunhappycustomer,

Thank you for letting us know about your recent garage door opener repair experience. We are sorry to hear that you were not provided that level of service we are known for. We know you time is valuable and we would like to provide you additional assistance. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the garage door opener was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (superunhappycustomer) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Kurt M.

Social Media Moderator

Sears Social Media Support

Guest
reply icon Replying to comment of Sears Response

Kurt, Are you an employee of Sears?

Guest
reply icon Replying to comment of Guest-722135

Kurt, I'm calling for you right now, however the blue ribbon department said that Moderators DO NOT speak with customers. I explained that I received a response from you and wanted to speak with you instead of emailing.

I mentioned the name Gabriel, a name I found in another Sears complaint documentation, and the operator was willing to put me through to Gabriel.

The operator got back on the phone and said this case was not Gabriel's and will be assigned a case worker, but I need to reply to the email. It's getting more ridiculous by the minute!

David Rde
Sears Response
reply icon Replying to comment of Guest-722140

Anonymous,

We understand your frustration with your garage door opener and the repair experience you had. My name is Susan; I'm a colleague of Kurt's with the Sears Cares Escalations team. As Moderator's we don't answer phones but reach out via Social Media sites such as this one. Our team includes Case Managers who are more than happy to offer their assistance. Once we receive your contact information, a Case Manager will be assigned to you and will call. Please send your contact information to the email address provided above. We look forward to speaking with you soon.

Thanks,

Susan R.

Social Media Moderator

Sears Social Media Support

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Company responded
Anonymous

Frustation, no help, nobody in charge to actually help a customer

placed on online order on september 16 2013 for a sofa, tv center and a lamp total of 987.39 which I used my debit card that went thru immediatly. At the end of the order my sofa will be delivered on Monday the 23rd and the other 2 items would be send fedex. Monday I took the off work to wait for my sofa, in the morning I called sears.com to confirm my delivery which I was told that yes it would still be delivered Monday anytime between 7am to 9pm. I did verify the time I ssaid 7am to 9pm, he said yes unfortunetly is being delivered by a second party not sears so the window is 7am to 9pm. Yesterday wednesday the 25th I called sears.com for a status on my sofa. After an hour on the phone and getting disconnected once I was tranfer to a case manager which was very hopnest with me and told me that whoever I had spoken to on monday had given the wrong information, my sofa was not supposed to be delivered on monday and when they tracked it it showed it being on the way but because it was being shipped thru a second party delivery service it could take about 10 more days for it to be deliver. Did I mentione that they wanted me myself to contact the delivery service which I was very confused about because that was not mentioned on the website and I paid 200.00 extra to have it delivered inside my house, I also paid sears.com for my entire order not a delivery service or a 3rd party all of my money for the 3 items went to sears. Why should I be tracking my packages with a company I did not pay isn't that their job since they took my money. I also found ou that day while I spke to the case manager that my tv consoled had been returned to them, but I still have not seen a credit for it. The lamp was send fedex. I was extremely upset by all the wrong information and running around I asked what sears was going to do for me for all the inconvenience and lies their unaducated team had given me. After 5 minutes on hold she said she was going to give me a 72.00 dollar give card not 70.00 or 75.00 but 72.00, I said what on odd number and I also had to wait 7 days for it.I finnally hang up very dissappointed and upset that such a big company as sears did not empower their customer service employees to satisfy a customer. Today I had another aggravating sears day. I received an email from sears telling me that my lamp had been deliverd yesterday wednesday at 10:56am by fedex so ofcorse I called sears to let them know that I had not received anything after being disconnected 4 times I spoke to a case manager again which wanted me to speak to the third party to track my lamp which after a few minutes of me blowing my top and telling her no because I paid sears not the 3rd party she told me they will get back to me in 5 days. Bottom line today is sept 26th I have no sofa no lamp no tv console but and no idea of when I will if ever receive anything and no answers but sears has had my money since the 16th. I asked for their corporate number they don't give that out could it be that the complaint call would be so huge they would not be able to keep up. SEARS SUCKS!!!!!!!
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Loss:
$988
2 comments
Guest

If you paid for your items with a card call them and file a big fat complaint against Sears. Usually that will get things done.

Money talks as you very well know.

I have a feeling that someone pocketed that extra 200.00.

People are being scammed by Sears left and right. Good luck and I hope you get your items or your money back.

David Rde
Sears Response

Dear Anonymous,

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that a dedicated Case Manger will handle your issue start to finish. They can also help with any other issues you may have with Sears. We'd like to apologize for the frustration and inconvenience you have experienced with your order. This is not the type of service that Sears has long been known for or the type of service that you deserve. We value your business and would like to help. At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated Case Manager will contact you directly. In the email, please provide a contact phone number and the phone number the lamp, couch and television console were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the following code I've assigned to your case (Anonymous449543), for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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Company responded
Anonymous

False Delivery Dates On Sears Website

I wanted to order a gift for my husband for Christmas. I had the option of in store pickup or delivery. I opted for delivery because they gave me a date of December 20th for delivery. As soon as I paid, my new date was JANUARY 21st! I tried to cancel the order or change it to in store pick up but they refused saying my order was "processing" From processing to shipping took over THREE DAYS! In three days they couldn't change my order? Customer service was USELESS! Emailing, USELESS. They only read from scripts, no empathy, no solutions. They suggested I go to the local store and buy another $200 item and then return the other one once it arrives in January. Are you kidding me? I don't have an extra $200 laying around and they don't care. They have lost a customer of 47 years for LIFE! I will walk over broken flaming glass to get to any other store before I ever set foot in Sears again.
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Loss:
$200
1 comment
David Rde
Sears Response

Anonymous,

We’re sorry our customer service did not meet your expectations with regards to your online order. My name is David with our Sears Social Media Support team. If you would like, we would be happy to have a case manager contact you directly to discuss this experience and assist in addressing your concerns. Please send the following information to smadvisor@searshc.com – contact number and phone number used at time of purchase. Also please provide this screen name (Anonymous 464815) for reference to this issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

David W.

Social Media Moderator

Sears Social Media Support

Company responded
Chelsey Osy
map-marker Deerfield, Illinois

New Refrigerator delivered - broken ice maker

Every communication I have had with Sears has gone wrong and the customer service people on the phone are extremely uncaring and robotic. I purchased a brand new Kenmore refrigerator for $1800 and a small freezer. The refrigerator was delivered and the ice maker was not working. I called and went to the original store where I made the purchase. A new ice maker was ordered and I was told I would have to wait for 5 days after the delivery before the tech could come and install it. The tech did not want to look at the refrigerator unless the ice maker was there, not sure how they determined the cause to be the ice maker. The freezer section and the refrigerator were working. Tech came out and worked on it for 3 hours, not an ice maker issue, there was a problem with the wiring and the refrigerator had to be replaced. Next day, I opened the refrigerator and all my food had gone bad because there was no cold air coming from freezer or refrigerator. I was told they would replace the refrigerator - I DO NOT WANT ANOTHER REFRIGERATOR FROM SEARS!!!! I had a phone call from sears, customer service to say they would be picking up my freezer. I didn't have any problems with my freezer. Then we were disconnected and no one ever called back. I made several calls and finally the driver came out to pick up my broken refrigerator and was the ONLY nice person that I dealt with. He called customer service to see if I could get a discount on a replacement and was told no. Even after I had lost a few hundred dollars worth of food and a few weeks of time and aggravation of dealing with the issue. The refrigerator is gone. Today I get an automated call from Sears saying to please call because my delivery is going to be delayed. I call Sears and I'm told that I am scheduled for a refrigerator delivery. How can that be possible. Even when I go to hang up, the CS rep tells me in 24-48 hours I will get an email with my new delivery date. I don't think she understood one word I said to her. Then after I started yelling about not wanting another one, she had the guts to ask me if I wanted to buy something from Sears. Are you kidding me? Not one person got anything right. I have all my appliances from Sears, but it is time for me to move on and look at another company for my appliances.
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1 comment
David Rde
Sears Response

Dear Cashli00,

My name is Brian and I am part of the Sears Social Media Escalations team. We are sorry for the multiple setbacks you have faced since making your appliance purchases with us, and apologize for the trouble you are currently experiencing as you try to get your refrigerator returned. It is easy to understand why this whole situation has been disappointing for you, and we would like the chance to ensure that the remainder of your experience goes smoothly. Please send the following information – contact #, screen name (Cashli00), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Brian S.

Social Media Moderator

Company responded
Torryn Nrw
map-marker Cypress, Texas

Refrigerator front panel broken and leaking water!!!!!

Updated by user Aug 27, 2013

We are very displeased with the "still existing issue" from the last message I submitted. When we posted on here previously we received a response from Sears A&E only to be given more runaround. The lady I spoke with advised me that since I went through an extended...

Original review Aug 14, 2013
We had a "service technician" come out to repair the ice maker at the end of June 2013. In the process of the technician fixing the ice-maker, he broke the front panel on my refrigerator door.

He tried to leave without saying anything about the broken part; but i noticed the piece sticking out, hanging, not sealed with a big gap between the panel and the door.When I questioned him about the broken part. I was told don't worry about it, we will replace, at no cost to you. At the time,I had no reason to doubt him. But now, I am going through pure *** because of an issue that your employee has caused me.

My wife and I have been disrespect and given the runaround by several sears personnel and we have done everything to be patient and decent about this problem. We were told by a supervisor and other techs that the part is no longer available in stainless steel. But we continue to get service calls to install a different color panel. How insulting is that?

Your employee comes into my home, break my refrigerator panel and sears want me to accept it and have a mix match refrigerator because of your tech mistake. Is this really the type of service Sears provide. This event happened well over a month a ago and I've been given nothing but the runaround by everyone I communicate with at Sears A&E . I've talked to several departments, but never received any type of acceptable resolution .I've been hung up on more than three times.

when i request a manager, i'm put on hold and the phone line just goes dead on several occasions. As I said previously,The part for the refrigerator is no longer available in the color for my appliance. Sears told me, I have to take the black or white color panel or nothing. I have explained to the customer service personnel that my appliance panel wasn't broken and it was stainless steel before your service tech came onto my property and broke it.

I will not be forced to accept a different color because of your employee mishandling. I spoke with a lady named Diana on 8-12-13, who was real nasty and talked to me like I was the problem and I requested to speak with a manager. She told me, no, I could not, she was the only person I could deal with. She's not the first employee of that company to tell me that and they either transfer me to someone else in the same department or hang up on me.

I thought I was getting somewhere at one point, I was transferred to Sedgwick and was given a claim# and the rep said this issue would be reviewed. I received a call back from Chris @ Sedgwick on 8/12/13 and was told that they couldn't get involved since there was no damange to my property. He stated that Sears knew this and should not be referring issues like this to them. He advised me to call Sears back .

He gave me a number to what I thought was a resolution department, but again, I was treated and talked to like I was bothering Sears. I contacted the phone# 888-246-**** and a rep transferred me to Heather, who told me she would email some managers in the local department in my area and give a detailed explanation of my issue. She stated, since it was early in the day (8/13/13), I should receive a call no later than this afternoon. The day has come and gone and I have not received a call or email from anyone on this escalated issue.

I'm a very patient person and over the years in doing business with sears have never been treated like the *** of the earth. This was an issue that was created by one of your "technicians". There's more to be said about the service I've received, but I would prefer to speak with a live person that really want to resolve this issue in an acceptable manner.

Please respond immediately. Thank you
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1 comment
David Rde
Sears Response

Bouvi1,

My name is David with our Sears Social Media Support team. I came across this post and wanted to reach out to you. We apologize for the situation with your fridge repair. From what you have written, you've been put through quite a bit of frustration over this. We would like the opportunity to get you in touch with a dedicated case manager to discuss this situation and address any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Bouvi1) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

David W.

Social Media Moderator

Sears Social Media Support

Company responded
Anonymous
map-marker Doylestown, Pennsylvania

Sears lost my tablets

I bought 3 tablets and 3 cases for them on line ! I only got 3 cases and 1 tablet ! I called 5 times about this problem ! They asst that this will be fixed ! And I explain that this was a Christmas gift and I would like to have them by then ! They said it was no problem ! Well guess what !!! It is cause I don't have them yet ! And prob won't have them in time ether ! Can't wait to tell my 5 and 9 year old that there big gift is lost and sears won't find the prob ! This is ashame and I'm very disappointed and will never shop at sears again !!!
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Loss:
$120
4 comments
Guest

Don't fall for the "Sears Cares" team. They almost never can rectify the problem but will offer you a 25 dollar gift card to forget about the situation and the money you spent.

I am sure the tablets got stolen. Good luck

David Rde
Sears Response

Anonymous,

We thank you for posting about your online order. From your post I can see that this has been a source of great frustration for you and we would like to assist. My name is Liz with the Sears Social Media Support team and we are a single point of contact for escalated concerns. We would be happy to connect you with one of our dedicated case managers to assist you and address your concerns. Please send the following information – contact #, screen name (Anonymous465130), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

John N Mzy

It should be relatively easy to find replacement tablets. Any good business supply store like Staples has these things.

You might have to buy the chalk board tablet and chalk separately, but at least your overly-protected children will have something to write their math problems or ABCs on this Christmas. My father made tablets for all of us when we were growing up, but it is much easier nowadays to just wander over to a store and buy them ready-made.

gerald claude

Did you go to a store and try to resolve there? If you paid by CC.....dispute and get your money back....

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Company responded
Anonymous

Fraudulent Advertising!!!!

I went into Sears for your Columbus Day sale, as I wanted to purchase a Bromont Luxury Firm (aircool) Queen size mattress which was originally priced around $700.00 back in July with a 24 month financing available. I was very excited that Sears was having a "50%" promotion plus an extra "10% off", as my husband and I are new homeowners we are looking at maximum savings and this just seemed like the deal we were waiting for. Imagine our surprise when we went to Sears and was informed that the mattress was on sale for $629.00 with a 12 month financing plan!!! The sales associate said that it was marked down from the "Regular price of $1599.99", a price that we were told in July was never the price that Sears sold the Mattress for, as they always sold at a lower cost, which was in the $700.00 price range. Therefor how was the price a $60% discount is beyond me and with a lesser financing option! I think that this is just another way for a large corporation like Sears to take advantage of unsuspecting customers, as the sales agent was quite surprised that we had paid so much attention to the "Original" prices and information back in July. Suffice to say, I did not purchase the new mattress because it just seemed like a very unfair and fraudulent deal.
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5 comments
David Rde
Sears Response

Dear Anonymous452672,

I came across your post today and I thought I would reach out to offer some assistance. Based upon your post, we can see how this was a disappointing experience to you while attempting to purchase a new mattress. We certainly understand how important it is to properly budget your finances especially as new homeowners. My name is Brian and I am a member of the Sears Cares Social Media Support team. We are proud of your loyalty to Sears and we appreciate your business. With this stated, for what you have experienced we would be more than happy to have a case manager contact you to see how we can make this right by you. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (Anonymous452672), to smadvisor@searshc.com. We apologize for the confusing experience you had and we look forward to speaking with you soon.

Thank you,

Brian L.

Social Media Moderator

Sears Social Media Support

Guest
reply icon Replying to comment of Sears Response

Hi Brian,

I tried to send you my contact info via the email provided however I got a postmaster delivery status notification (failure returned mail. Please let me know if there is a number that I can contact you directly, as I had also tried emailing Sears customer service and I had the same problem. Kind Regards -DS (Anonymous452572)

Guest

Different purchase - same complaint.:(

Ordered the Sears washer/dryer bundle. On the opening sears.com screen, it says that members get an EXTRA 10% off on appliances purchased during the Columbus day sale. When the order confirmation was emailed to me, it did not reflect the extra 10% off. When I called to correct this, they told me that it was an already discounted item so the EXTRA 10% off did not apply.

This is the 3rd time making a major purchase from Sears that I have experienced their total lack of concern about their customers and did not deliver on an advertised offer.

I've cancelled my order and I will NEVER shop at Sears again. :upset

David Rde
Sears Response
reply icon Replying to comment of Guest-729355

Dear gatorgirl,

Thank you for taking time to post about your recent online shopping experience. In your post you also stated you’ve had similar experiences with previous purchases. We are concerned about the shopping experiences you have had because we do value you as a loyal Sears member. We endeavor to provide a positive and satisfying shopping experience to all of our members. To this end, it would be our pleasure to contact you to see how we can address these issues. My name is Brian and I am a member of the Sears Cares Social Media team. In order to provide further assistance, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (gatorgirl), to smadvisor@searshc.com and a dedicated case manager will contact you directly. We apologize for the type of shopping experiences you had and we hope to speak with you soon.

Thank you,

Brian L.

Social Media Moderator

Sears Social Media Support

gerald claude

Sales folks bet on the fact that most consumers will not question or keep records of prices......its laughable how they think we are all sheep. You are correct....all sales promotions are carefully and methodically thought ought......they are looking to lure you in with the least amount of damage to their bottom line

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Company responded
Laith Ahn
map-marker Stamford, Connecticut

THE WORST CUSTOMER SERVICE IN THE HISTORY OF RETAIL

ON APRIL 28, 2013 I ENTERED THE MASSAPEQUA NEW YORK SEARS STORE TO PURCHASE A WASHER AND DRYER. AFTER WAITING QUITE A WHILE I WAS APPROACHED BY A SALESPERSON. I KNEW EXACTLY WHAT I WANTED AND AFTER THE SALESPERSON'S ATTEMPTS AT THWARTING MY CHOICE, WE SETTLED ON THE ITEMS AND AN ATTEMPT WAS MADE TO RING UP THE SALE. I WAS IN THE STORE OVER 1-1/2 HOURS BECAUSE THE POINT OF SALE SYSTEMS COULD NOT SEEM TO COORDINATE THEIR PROGRAMS. ALSO, AT NO TIME WAS I ASKED IF THE DRYER WAS PLUG IN OR HARD WIRED. I WAS ONLY TOLD THE DELIVERY PEOPLE WOULD INSTALL BOTH APPLIANCES. FINALLY THE TRANSACTION WAS COMPLETED. SETTING A DELIVERY DATE WAS CRITICAL SO THAT I WOULD NOT MISS WORK AND WOULD BE ABLE TO HAVE SOMEONE THERE TO ACCEPT THE DELIVERY. THE SALESPERSON WORKED VERY HARD TO GET THAT GUARANTEED DELIVERY DATE AND ALL SEEMED WELL. THE STORE'S DELIVERY PROCEDURE IS THAT THEY CALL THE NIGHT BEFORE THE SCHEDULED DELIVERY DATE TO CONFIRM. JUST THE DAY AFTER I PURCHASED THE ITEMS I RECEIVED A CALL FROM DELIVERY TELLING ME THEY HAD TO POSTPONE THE DATE BECAUSE THE VENDOR COULD NOT SUPPLY THE APPLIANCES. THEY WANTED TO MOVE THE DELIVERY UP 2 DAYS WHICH WOULD BE A SERIOUS PROBLEM BECAUSE I WOULD HAVE TO CANCEL CLIENTS AND WORK AGAIN.I RELUCTANTLY AGREED BECAUSE I NEEDED THE APPLIANCES AND WAS TOLD TO GO TO THE STORE TO SEE IF THEY WOULD WRITE OFF THE DELIVERY CHARGE AS A CUSTOMER SERVICE GESTURE.UPON RETURNING TO THE STORE MUCH ENSUED..BUT TO ENCAPSULATE, I WAS OFFERED A GIFT CARD TO HELP DEFRAY THE DELIVERY CHARGE AND WE KEPT THE POSTPONED DELIVERY DATE. THE NIGHT BEFORE THE NEW DELIVERY DATE I CALLED THE INSTALL TEAM AT THE SEARS DELIVERY CENTER AND ASKED IF THERE WAS ANYTHING I NEEDED TO DO TO PREPARE FOR THE INSTALL OF THESE APPLIANCES. I WAS TOLD THERE WAS NOTHING I NEEDED TO DO...THE TEAM WOULD INSTALL THE DRYER AND WASHER IN THE SAME FASHION THE PREVIOUS WASHER AND DRYER HAD BEEN PUT IN. THEY CONFIRMED THE TIME OF DELIVERY FOR THE NEXT MORNING. THE NEXT MORNING THE TEAM SHOWED UP ON TIME TO DELIVER THE WASHER AND DRYER. THE MEN UNLOADED THE APPLIANCES IN THE STREET OUTSIDE THEIR TRUCK AND CAME IN TO ACCESS THE SITUATION.THEY SAW THE DRYER WAS HARD WIRED AND ADVISED ME THAT THEY DID NOT DO ELECTRICAL WORK AND THEY COULD NOT INSTALL THE DRYER. SO...THEY PACKED UP THE APPLIANCES AND LEFT. I WENT BACK TO THE STORE, FOUND MY SALESPERSON AND DESCRIBED THE CHAOS THAT HAD ENSUED. SHE WAS VERY SYMPATHETIC BUT CLEARLY WHAT THE DELIVERY TEAM DID WAS APART FROM THE STORE'S GENERAL OPERATIONS AND SO HER EFFORTS TO HELP WERE SOMEWHAT STIFLED. I WAS TOLD I HAD TO GET AN ELECTRICIAN TO PREPARE FOR THE INSTALL OF THIS DRYER BECAUSE SEAR'S ELECTRICIAN WOULD BE $ 180.00 AND HE WOULD BE DAYS BEFORE HE COULD DO THE WORK. I ASKED IF I WOULD BE REIMBURSED FOR THIS ELECTRICAL WORK AND THE SALESPERSON SAID SHE WOULD REIMBURSE ME OUT OF HER COMMISSION. THE MISERABLE STORE WOULD NOT EVEN BACK HER ATTEMPTS AT CUSTOMER SERVICE AND SATISFACTION! SHE SET A NEW DELIVERY DATE WHICH GUARANTEED AN EARLY MORNING DELIVERY AS I WAS GOING OUT OF TOWN AND NEEDED TO LEAVE THAT SAME DAY. THE NIGHT BEFORE THE THIRD DELIVERY DATE , SEARS CALLED TO CONFIRM THE DATE AND SAID THEY WOULD BE HERE BETWEEN 7:45AM AND 9:45AM TO DELIVER THE WASHER AND DRYER. AT 10:00AM NO ONE HAD SHOWN UP SO I CALLED THE DELIVERY SERVICE AND WAS TOLD THEY WERE RUNNING LATE AND I WAS THE 4TH DELIVERY.THEY FURTHER STATED THEY WOULD CALL THE DRIVER AND ASK HIM TO CALL ME TO LET ME KNOW WHAT TIME TO EXPECT THEM. I NEVER HEARD FROM THE DRIVER, SO AGAIN I CALLED THE DELIVERY CENTER AND NOW WAS TOLD THERE WOULD BE NO DELIVERY BECAUSE THE VENDOR DID NOT HAVE THE APPLIANCES AND SO THEY WERE NOT ON THE TRUCK!!!!! SO NOW I HAD MISSED MY TRIP, MY FAMILY HAD TO LEAVE WITHOUT ME, MISSED 1-1/2 DAYS OF WORK, PAID AN ELECTRICIAN AND STILL HAVE NO APPLIANCES AND NO WAY OF REALLY RECTIFYING ANY OF THIS. AT THIS MOMENT I AM AWAITING A CALL FROM MY SALESPERSON AT THE STORE. SHE HAS BEEN TRYING TO REACH THE WAREHOUSE TO NO AVAIL. THEY ARE NOT EVEN RESPONDING TO THEIR OWN STORE'S NEEDS. IT SHOULD BE NOTED THAT BOTH TIMES I VISITED THE STORE TO FIX THAT DAY'S PROBLEM...THERE WAS NO GENERAL STORE MANAGER ON DUTY. FISH STINKS FROM THE HEAD DOWN FOLKS. IT'S FOLLOW THE LEADER. IF THE MANAGER CARED ENOUGH TO TRAIN AND SUPPORT THE SALES TEAMS ...CLEARLY TRAINING IS ALSO AN ISSUE IN THIS POORLY MANAGED STORE. IF I HAD BEEN ADVISED THAT I NEEDED ANYTHING AT ALL TO PREPARE FOR THE INSTALL OF THOSE APPLIANCES, I WOULD HAVE HAD IT READY AND ACCEPTED DELIVERY THE FIRST TRY. SO, I STRONGLY ADVISE EVERYONE TO FIND SOMEWHERE ELSE TO SHOP. CHOOSE A COMPANY THAT "WALKS THE TALK"...REALLY PRIORITIZES CARE, RESPECT AND SUPPORT TO BOTH THEIR CUSTOMERS AND THEIR ASSOCIATES. CUSTOMER SERVICE IS NOT ABOUT REIMBURSING A CUSTOMER WITH AN IN STORE GIFT CARD FOR A JOB BADLY OR NOT AT ALL DONE; IT'S ABOUT LISTENING TO WHAT THE CUSTOMER NEEDS AND FULFILLING YOUR OBLIGATION TO THAT NEED. IF NOT CLOSE YOUR DOORS AND FIND ANOTHER LINE OF WORK! SEARS.... HOW YOU HAVE FALLEN. ONCE THE BASTION OF CLIENT/CUSTOMER CARE YOU ARE NOW ON THE BOTTOM RUNG OF THE RETAILING LADDER. I WILL UTILIZE EVERY OPPORTUNITY I AM GIVEN TO DISCOURAGE ANYONE ELSE FROM ENTERING YOUR STORES. YOU SPEND MILLIONS OF DOLLARS ANNUALLY TO ENTICE AND INVITE CONSUMERS TO YOUR BUSINESS AND THEN TAKE MERE MOMENTS TO ALIENATE THEM TO THE EXTENT THEY WOULD NEVER COME BACK.
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2 comments
David Rde
Sears Response

Dear ppissyotis,

My name is Trent with Sears Cares Escalations team. We were sorry to hear about the frustrations you have experienced with the delivery of your appliances. We would like the opportunity to show you that we do value you as our customer and appreciate both your feedback and your business. We would like to connect you with one of our dedicated Case Managers, to work with you, to resolve this situation. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (ppissyotis), to smadvisor@searshc.com.

Thank you,

Trent A.

Social Media Moderator

Sears Social Media Support

Laith Ahn
reply icon Replying to comment of Sears Response

Well Trent..perhaps you should furnish me with a way to reach you...I have no intention of posting any personal information on this site.;I don't hold out much hope for your response or successful intervention.

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Company responded
Anonymous
map-marker Blaine, Minnesota

Bought appliances and the oven had a dent and did not work.

I bought a oven,dryer,washer well they didn't level anything, oven was dented and did not work. They did not put booties on when walking in the house so it was dirty! Called had oven changed out took a week during December then the new oven was dented worse and had broken handle. Then another week went by of *** saying they would bring on fri then they call fri at 7am it didn't come in and this is before Christmas and not to mention their delivery times are hours on hours off. I will never ever shop there they can stick it where the sun don't shine a month to get a electric range ?
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3 comments
Guest

Beware of natives offering 25 dollar gift cards. They typically offer you a gift card and then forget about your ordered item as well as all the money you spent for it.

They will try to keep the money and not give you your item.

I have seen it happen over and over again.

They have so much red tape for the customer to go through that they hope you will just give up in frustration. Hope that you get your range at some point.

David Rde
Sears Response

Anonymous,

My name is Liz and I am a member of the Sears Cares Escalation Team. We appreciate you for posting about your appliances. It sounds as if we have let you down on just about every level imaginable and would like to offer our assistance. We would like to the opportunity to connect you with one of our dedicate case managers to ensure your needs are met to your satisfaction. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Anonymous465377), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

gerald claude

Why didn't you refuse to accept the range/oven before unloading?

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Company responded
Anonymous
map-marker Elkridge, Maryland

21+ days wait for refund

Sears deliberately, as a part of corporate policy, extends the time YOUR money remains in THEIR bank account. I presented a legitimate return. They accepted it, and told me to wait 7 to 10 days. No refund cleared my bank [I used a debit card] and 10 days later I called. I was told different excuses by different people, 7-10 BUSINESS days" and "7-10 days for us to process PLUS 7-10 for bank to process" "we are sending you a check" [which also has a multi-day float] "we sent the check to the delivery address, although we have your home address". After 30 minutes of being passed around, I asked for the supervisor, who, I was told "on break". I had no choice but to leave my number. I missed taking the call when it came in. The message did not address my question. I called back, and asked for the supervisor by name. Their phone system hung up on me. Although they are rude, I was never agitated. This return is in the thousands. It is 12/12, I need the money before Christmas, Sears is Scrooge.
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Loss:
$2100
1 comment
David Rde
Sears Response

Anonymous,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry for the difficulties you have experienced with the return of your recent order. We can truly understand how frustrating it can be having to wait for a large sum of money to be refunded to you account. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous463569), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Company responded
Anonymous
map-marker Toledo, Ohio

Sears TERRIBLE customer service & lies

Sears gave us a "floor model" Craftsman tool box when we were supposed to have new in box! We were willing to keep floor model however, no one wanted to address the issue in the first place.

Then there were issues in obtaining keys that went on for over 3 weeks. We were treated like it was our fault. The dept. manager Gail is incompetant and filing a complaint with their corporate office will get you absolutely no where!

Do they wonder WHY they are losing business? Apparently they do not care! My case was closed before I ever spoke to a store manager or regional manager although they claimed I did. REALLY?

What a pack of lies to cover up the problems in the store, the TERRIBLE customer service from the dept manager all the way to the corporate level! I will NEVER shop at SEARS again.

There are far better competitors who have customer service know how!!! When Sears finally goes belly up, I will have a good laugh!

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5 comments
Guest

I am beyond disappointed and frustrated with Sears sales and customer service. On Thursday, November 28, 2013 we purchased 1.) Kenmore GAS RANGE and 2.) Kenmore under cabinet RANGE HOOD. Delivery/installation was set up for December 3rd, 2013. On the scheduled date, the range hood was delivered and installed. The installer ( Sears contractor) disconnected my old gas appliance and left it in the middle of my kitchen. It didn't bother me at the time since Sears was expected to deliver the new range and haul the old one on same day the hood was delivered/installed. I called Sears customer service ( @ 180******** and 188********) three times and each time the representatives had a different story regarding the status of my delivery. One of them actually told me the delivery crew for the GAS RANGE was running late and will be coming out an hour later. Anyway, I called back around 6.30 pm PST to check the status of the delivery (again!!)and that was when I was given the bombshell "SEARS CANNOT TRACE MY ORDER AND NO DELIVERY/INSTALLATION was scheduled. At this point I was confused and red with frustration. I quickly strapped my toddler in her car seat and drove down to Sears ( located at Westfield Topanga, Woodland Hills, CA) to show them my receipt and check if talking to them in person would make a difference. The sales person I met was supportive but didn't have the power/means to address the problem. I demanded to speak with the manager and I heard when the person assisting me called for the manager but *** no, the manager felt too big to come talk to a dissatisfied customer. He/ she called the sales person on the phone and instructed him to tell me that nothing could be done until 9.00 am PST Wednesday, December 4. At which time they will cancel my order and reprocess it! So, I went back home with no range and not sure what the story will become in the morning. I regret this whole nonsense since I had wanted to purchase my range at Home Depot but decided to go with Sears since my family always buys from them. I am definitely going to stop the "family tradition" of buying from Sears. I have never seen this level of UNPROFESSIONALISM!!! How can a customer make a purchase and leave the store with a receipt confirming payment and delivery and the next minute Sears doesn't have a record of the transaction? How can they deliver/install the range hood which was purchased together with the gas range and paid for in one receipt and still claim they can't trace the order for the range itself? Why should I be stressed because I took my business to Sears? I would definitely advice anyone thinking of doing business with Sears to learn from my experience!!!

By the way, I am not even mentioning the fact that I paid $119 at the store for hood installation and when the installer showed up he billed me additional $384. Why would Sears charge $503 to install a under cabinet range hood? Should't this be treated as customer rip off?

I AM TOTALLY DISAPPOINTED WITH SEARS CUSTOMER SERVICE!!

:(

David Rde
Sears Response
reply icon Replying to comment of Guest-752508

Dissatisfied customer,

We thank you for posting about this situation concerning you gas range purchase. My name is Liz and I am a member of the Sears Cares Escalation Team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. We would appreciate the opportunity to look into this further and discuss your experience. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Dissatisfied customer), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R

Social Media Moderator

Sears Social Media Support

David Rde
Sears Response

Hi Anonymous461313,

Thank you for posting all that has transpired with your purchase of the floor model Craftsman tool box, it appears you have endured a challenging experience. My name is Brian and I am a member of the Sears Cares Social Media Support team. After reading your post, I would like to reach to you to offer some assistance. We realize this was an unpleasant experience and we would like the opportunity to speak with you to see how we may resolve this inquiry. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned (Anonymous461313), to reference your post to smadvisor@searshc.com and a case manager will contact you directly. We apologize for all that you have experienced and we look forward to speaking with you soon.

Thank you,

Brian R.

Social Media Moderator

Sears Social Media Support

gerald claude

So SEARS forced you to take a floor model? But in your own admission...you were willing to take it?

So you obviously did not check to see if there were keys or not upon acceptance?

Face it....you had a chance to decline...but you did not...and I am willing to bet it was because they gave you a discount for taking a floor model. right

Guest
reply icon Replying to comment of gerald claude

What do YOU know about anything. You rotten attitude is reticent of a Sears employee.

Bet you don't know the meaning of that word.

Ha ha ha

Go back to where you came from and shut up. We are not interested in anything you have to say.

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Company responded
Anonymous
map-marker Dolton, Illinois

Defective Garage Door Open Control and Remote

Last year I purchase and installed two Sears Garage Door Openers (Model 139.53918D) which the 1 year Warranty expires on 7/15/2013. Per the Owners Manual there is an Additional Limited Warranty on Parts from the 91st day up to 3 year from the date of purchase.

From day one after installing the openers I have had problems with each Smart Control Panel not working properly. The Smart Control Panel would not open/close the doors; the time, phote cell and thermometer function worked most of the time. As a work around to open and close my garage doors and not usign the Smart Controls (one for each opener I have) I used the 3-Function Visor Remote Control which was programmed for each garage door unit. We'll now the Visor Remote no longer works (tried replaced the battery and reprogramming it) and I found the only way I can get the Smart Control Panels to work is by removing the black Push Bar cover and pushing either of the two small buttons.

So in summary I have two Smart Control Panels that will only work with the Push Bar cover removed (exponsure to electrical connections) and a Visor remote that does not work. When I called SEARS to have them send me replacement openers/remotes they said I must have a Certified Technicial first validate the problem at a minimum Service charge of $79 before they will provide replacement parts. So my dilema is SEARS wants me to incur a Technician Charge at a minimum costs of $79 before they will send me replacement parts that are covered for 3 years at free of charge replacement. This mandatory Technician fee by SEARS is not stated in the Warranty document.

The Warranty document provided states I pay for labor but in my case I can perform the installation/setup labor myself.

So in summary with out paying a Technician fee I have no Warrany coverage on defective parts beyond the first 90 days of purchase. I just need SEARS to send me the replacement parts (two Smart Control Panels/model 139.53908 & 41A6317 and 1 Security 3-Button Remote Control/model 139.53753.) I will be more than happy to mail them the defective parts to diagnose.

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Loss:
$224
10 comments
Guest

Go to home depot and buy a 2 $ doorbell button and forget about it , best fix for only 2 dollars, who really needs time and temp from a garage door opener in the first place .......geez.

Guest

As a repair tech , I believe there is more wrong with your problem than what you think , to have 1 part fail ,it happens , 2 parts fail somethings wrong , 3 part s fail thats a red flag, your problem is bigger than 2 buttons and a remote , the two wall buttons are on a wire connected to two different motors , for both of them go go bad at same time has never happen to me 16 yrs installing garage door openers , and a remote ......very rare. Someone needs to look at both your systems , you elect source may have something to do with it or the new light bulbs may be affecting it also , refrigerators can interfere also , air compressors, get it checked out by a pro .

Guest

Well its April 2014 and these garage door controllers still suck. I called 3 times and no one would help me with my dead Smart Control Panel.

The unit goes dead when the lock button is pressed. Got it for Xmas and installed it Jan 2, 2014; it died 4/18. I have a 36 month parts warrenty that appears to cost $120.00 to use. I have been a Sears customer for over 30 years solely for the service.

Now it appears I will get the same service as Home Depot and Costco.

No reason to use Sears.

Guest

I have the very same model and have had nothing but quirky problems. I am happy with how quite the door is now but the LCD Wall Console sucks.

The light may or may not come on when I go into the garage. The temperature and clock works at times. The worst problem is that the garage door will open on its' own. No fun coming home or waking up in the morning and finding the garage door open.

I finally disconnected the wall console. No more Sears for me.

Guest
reply icon Replying to comment of Guest-772389

I purchased the Chamberlain Liftmaster 398LM 315Mhz Smart Control Panel which is compatible and it's 1/3 the price.

Guest

I have the same model, which the control panel started showing issues about 6 months after installation. 4 weeks later it no longer works. I can still open up my garage with the portable openers.

Its a shame that they use such cheap parts that break after 7 months and the warranty ends at 6 months.

Sears you dissapoint me.

Guest

You know what the problem is? In order to control panel on the wall, you have to remove the control bar (plastic button you push). When you put that control bar back on one of the tabs on the backside of the panel causes one of the switches to be depressed and STAY DEPRESSED. Really. The manufacturing tolerances must have been slightly off. This defect even makes it hard to remove the control bar without busting it. The workaround is to take a utility knife and shave off a VERY little bit of the tab that actuates the circuit board switch that way the control bar will release contact of the circuit board switch.

This is hard to explain... But I finally figured it out. It was working perfectly with the control bar off... But then jam. A garage door button when actuated is just a momentary short. If the button on the circuit panel stays shorted, it is like keeping your hand on the button, the other button won't do anything.

Clear... Very slightly trim the plastic tabs that actuate the little/tiny buttons on the circuit panel of the smart wall control.

I figured this out how? Because adding extra wall buttons directly from the head unit (door opener motor) was causing my clock on the main wall panel to go out... So I soldered a daisy chain port coming off the wall panel circuit board... When putting the control bar back on, I had issues. Tabs would push the circuit board button, door would open or close, but tab wouldn't release button... I couldn't figure out why the new port wouldn't actuate the door.

Again, manufacturing tolerances may be off on some units. TRIM VERY CAREFULLY the tabs, use very small increments to shave the plastic down. The button control bar should freely move back and forth when actuating... Not just one side of the bar, both!

Guest

I had a similar problem. Since I purchsed the same model garage door.

The motion sensor stopped working right after it was installed. I also had to remove the pushbar to open the door. The pushbar was broken and thrown away I tried to order a new one today from Sears Parts and was told for the waranty to cover anything after the 91st day, I would also have to pay a technician to verify that it should be covered. I have always purchased Craftsman as my father and grandfather.

I have learned my lesson.

They will not stand behind their product. Also the push bar is no longer available and I would need to replace the entire unit at $93.00.

Guest

Warranty covers manufacturer defects in material and workmanship unless a repair protection agreement is purchased for $14.99. The RPA covers everything including labor, diagnostics and annual check if requested.

David Rde
Sears Response

Hello, Anonymous434296!

My name is Liz and I am with the Sears Cares escalations team. We are terribly sorry for the troubles you have been experiencing surrounding your garage door opener. From your post we can see that we certainly have let you down and would like to offer some assistance. We would like the opportunity to speak with you to ensure the issues with the repair are addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous434296), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

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