Sears
Reviews and Complaints
Hostile bad work environment unethical corrupt managers abusive to women
Damaged Item Sears Marketplace and OUTLETZON
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Verified Reviewer | Fort Lauderdale, FloridaSears state of the art iPad kiosks NOT really that state of the art.
Garage Doors
Frustation, no help, nobody in charge to actually help a customer
False Delivery Dates On Sears Website
New Refrigerator delivered - broken ice maker
Refrigerator front panel broken and leaking water!!!!!
We are very displeased with the "still existing issue" from the last message I submitted. When we posted on here previously we received a response from Sears A&E only to be given more runaround. The lady I spoke with advised me that since I went through an extended...
He tried to leave without saying anything about the broken part; but i noticed the piece sticking out, hanging, not sealed with a big gap between the panel and the door.When I questioned him about the broken part. I was told don't worry about it, we will replace, at no cost to you. At the time,I had no reason to doubt him. But now, I am going through pure *** because of an issue that your employee has caused me.
My wife and I have been disrespect and given the runaround by several sears personnel and we have done everything to be patient and decent about this problem. We were told by a supervisor and other techs that the part is no longer available in stainless steel. But we continue to get service calls to install a different color panel. How insulting is that?
Your employee comes into my home, break my refrigerator panel and sears want me to accept it and have a mix match refrigerator because of your tech mistake. Is this really the type of service Sears provide. This event happened well over a month a ago and I've been given nothing but the runaround by everyone I communicate with at Sears A&E . I've talked to several departments, but never received any type of acceptable resolution .I've been hung up on more than three times.
when i request a manager, i'm put on hold and the phone line just goes dead on several occasions. As I said previously,The part for the refrigerator is no longer available in the color for my appliance. Sears told me, I have to take the black or white color panel or nothing. I have explained to the customer service personnel that my appliance panel wasn't broken and it was stainless steel before your service tech came onto my property and broke it.
I will not be forced to accept a different color because of your employee mishandling. I spoke with a lady named Diana on 8-12-13, who was real nasty and talked to me like I was the problem and I requested to speak with a manager. She told me, no, I could not, she was the only person I could deal with. She's not the first employee of that company to tell me that and they either transfer me to someone else in the same department or hang up on me.
I thought I was getting somewhere at one point, I was transferred to Sedgwick and was given a claim# and the rep said this issue would be reviewed. I received a call back from Chris @ Sedgwick on 8/12/13 and was told that they couldn't get involved since there was no damange to my property. He stated that Sears knew this and should not be referring issues like this to them. He advised me to call Sears back .
He gave me a number to what I thought was a resolution department, but again, I was treated and talked to like I was bothering Sears. I contacted the phone# 888-246-**** and a rep transferred me to Heather, who told me she would email some managers in the local department in my area and give a detailed explanation of my issue. She stated, since it was early in the day (8/13/13), I should receive a call no later than this afternoon. The day has come and gone and I have not received a call or email from anyone on this escalated issue.
I'm a very patient person and over the years in doing business with sears have never been treated like the *** of the earth. This was an issue that was created by one of your "technicians". There's more to be said about the service I've received, but I would prefer to speak with a live person that really want to resolve this issue in an acceptable manner.
Please respond immediately. Thank you
Sears lost my tablets
Fraudulent Advertising!!!!
THE WORST CUSTOMER SERVICE IN THE HISTORY OF RETAIL
Bought appliances and the oven had a dent and did not work.
21+ days wait for refund
Sears TERRIBLE customer service & lies
Sears gave us a "floor model" Craftsman tool box when we were supposed to have new in box! We were willing to keep floor model however, no one wanted to address the issue in the first place.
Then there were issues in obtaining keys that went on for over 3 weeks. We were treated like it was our fault. The dept. manager Gail is incompetant and filing a complaint with their corporate office will get you absolutely no where!
Do they wonder WHY they are losing business? Apparently they do not care! My case was closed before I ever spoke to a store manager or regional manager although they claimed I did. REALLY?
What a pack of lies to cover up the problems in the store, the TERRIBLE customer service from the dept manager all the way to the corporate level! I will NEVER shop at SEARS again.
There are far better competitors who have customer service know how!!! When Sears finally goes belly up, I will have a good laugh!
Defective Garage Door Open Control and Remote
Last year I purchase and installed two Sears Garage Door Openers (Model 139.53918D) which the 1 year Warranty expires on 7/15/2013. Per the Owners Manual there is an Additional Limited Warranty on Parts from the 91st day up to 3 year from the date of purchase.
From day one after installing the openers I have had problems with each Smart Control Panel not working properly. The Smart Control Panel would not open/close the doors; the time, phote cell and thermometer function worked most of the time. As a work around to open and close my garage doors and not usign the Smart Controls (one for each opener I have) I used the 3-Function Visor Remote Control which was programmed for each garage door unit. We'll now the Visor Remote no longer works (tried replaced the battery and reprogramming it) and I found the only way I can get the Smart Control Panels to work is by removing the black Push Bar cover and pushing either of the two small buttons.
So in summary I have two Smart Control Panels that will only work with the Push Bar cover removed (exponsure to electrical connections) and a Visor remote that does not work. When I called SEARS to have them send me replacement openers/remotes they said I must have a Certified Technicial first validate the problem at a minimum Service charge of $79 before they will provide replacement parts. So my dilema is SEARS wants me to incur a Technician Charge at a minimum costs of $79 before they will send me replacement parts that are covered for 3 years at free of charge replacement. This mandatory Technician fee by SEARS is not stated in the Warranty document.
The Warranty document provided states I pay for labor but in my case I can perform the installation/setup labor myself.
So in summary with out paying a Technician fee I have no Warrany coverage on defective parts beyond the first 90 days of purchase. I just need SEARS to send me the replacement parts (two Smart Control Panels/model 139.53908 & 41A6317 and 1 Security 3-Button Remote Control/model 139.53753.) I will be more than happy to mail them the defective parts to diagnose.
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Report them to the Labor board.......they are in violation of a lot of laws.
Dont talk about filing a law suit...do it....