Sears Reviews and Complaints
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Sears review in Syracuse, New York: Refrigerator nightmare
I went to Sears for the Memorial Day sale, wanting a new refrigerator. The clerk was inexperienced and showed me a floor model with an ice maker, commenting on the ice maker as a selling point. i chose that fridge and bought it. When it was delivered - no ice maker. Turns out, he forgot to tell me it was optional and extra! I went back to the store to complain and an hour later, they had worked out a comp to just give me one with an ice maker (that was the one nice thing they did in this fiasco) and we arranged an exchange. However, when the new fridge came, guess what - the door wouldn't close properly. I had to push it to make it close and the seal didn't connect. Also, my freezer was accumulating ice rapidly. I called the Sears repair guy, who said the door hinges were broken and suggested I just exchange it. I spent another lovely hour hanging out with the Sears guys trying to arrange an exchange (at one point, the main office people wanted to charge me $28 to deliver the exchange!). Well, I finally got the call to schedule a delivery two days later, only it was for 4-6 tonight and I work till 6. I called them back to tell them and they said I was the last delivery and they would have the delivery guys call me to see if i could meet them here around 6:20. I specifically clarified that they would need to call my cell. I got home tonight to discover they had called my home number around 4:00 and tried to deliver it at 4:30. At this point, i can't even decide whether to do the exchange or just have them take it back and get a refund and go to Lowes. Seriously fed up!
Sears review in New York, New York: Bad customer service
Purchase tires and warranty online. Went to Sears on queens Boulevard in Elmhurst New York to have the tires installed. First I would like to say they took about three hours. Now after two months of having the tires I have a problem with one of them. Went back to Sears and now they telling me that I don't have warranty. Why would I buy brand-new tires do a wheel alignment and put Tire pressure monitoring system on the tire and not the warranty. The manager Jeff at Sears telling me all he can do is give me 10% off. That is not acceptable. Sears need to step there game up and honor my warranty.
Sears Replacement Review
Kennmore elite dryer CE issue, I've been through the whole system 3 repairs, one motor, fan, re-duct alliginment, and replacement. To no avail!!!
Water Heater Installation Review
Ordered a water heater installation. They didn't show for the date promised. Cancelled order and Home Depot came right away. Was billed by sears. They hadn't credited my credit card... They said it takes 7-10 business days... So I won't be credited until 6/26 for an order placed 6/4. Will NEVER EVER shop sears again.
Sears review in Houston, Texas: 1 month later and still have broken washer + water damage to ceilings/cabinets
I called May 24 and reported that my two year of washer was not working. I had bought the extended warranty policy which would cover servicing it. It cost me over $400. An appointment was scheduled for May 31 with a window of 8-12pm. The tech never showed. A new reschedule appt was made for July 7 from 8-12pm; this time the tech did show and ordered the parts that were needed. He told us that scheduled the appointment for the following friday 6/13. The parts arrived on Wednesday july 11 by fedex; I took the day off to be here 6/13 to only find out that he actually made the appointment for 7/11! I had to reached yet another appointment, this time 6/20 (a month later); the tech came and installed the parts. It wasn't until the second load came in when we noticed the water on the ceiling. To my horror I found my laundry room flooded! I finally filed a complaint with the BBB. Considering that this was an "emergency" I was set for a new appointment for June 24. Again I took the day off from work to get an email that my appointment had been changed to July 1! All these changes without giving me a heads up. Im at the end of my rope with these people. Moral of the story. DONT BUY ANYTHING FROM SEARS!!! Muchless their extended warranty. All you will get is appointment cancellations, a ton of empty apologies, appliances that never get serviced properly, and new property damage because they have incompetent technicians.
Sears review in Philadelphia, Pennsylvania: Horrendous Customer Service
We ordered over 3000$ worth of new appliances in May 2013 - Kenmore Elite Refrigerator, Microwave, Stove and Dishwasher. Our freezer stopped making ice in June 2014 (3 weeks after our warranty ended). I called the service center to see if they could make an exception or give us a significant discount on the repair since we were only 3 weeks out (not like 3 years!) I spoke with one representative who wanted to give me the part 10% off (same coupon you can find online) but didn't know anything about sending someone out to fix it. Then I asked to speak to a manager. They had "to call me back" and I never heard from anyone all evening. I called the next day, was given the same run around from a technician and then I was finally able to speak with a supervisor who said she could give me 20% off (another coupon you can find online) the repair which was going to cost $285. I was absolutely disgusted that the supervisor wasn't able to offer anything more than an online coupon code that anyone can find or use. They do not take care of their loyal or valued customers and I will never purchase an appliance from Sears again. On a side note, the service man who originally came out was helpful and so was the 2nd parts and service person I spoke with.
Sears review in Iowa City, Iowa: Do Not Buy GE
I have a kitchen full of new GE appliances. We have replaced our microwave, range, fridge and dishwasher within the past year. The only item without a problem is the microwave. The range and fridge were delivered defective, cosmetic defects which the delivery team pointed out to us. GE "kindly" replaced the fridge doors and range top, no new appliances, though we thought we had purchased NEW items. The dishwasher has had five going on six service calls and GE customer service has grudgingly said they will send me a letter of commitment after service cal. Number six. They have refused to replace the unit. I am beyond angry as one rep, not the one who is assigned our case, told me if I were his customer, he would have replaced the unit long ago. I am ready to sue someone and the final straw is broken and GE has lost our business forever.
Sears marketplace seller ivgStores is a total ripoff and Sears is not backing up my refund. Plus, Sears has blocked my ability to leave a negative review for this marketplace seller. It's also blocked my ability to review the product and try to warn other shoppers...
Poor customer Service - Sears Blue Service Crew
I want to advise you of our extreme displeasure with our recent interaction with Sears field and call center staff. My wife made an appointment to address our leaking fridge water filter. The technician was very rude, impatient regarding my wife's questions, and stormed out of the house without even leaving an estimate. My wife called to ask what she should do and was told nothing could be done except to schedule another appointment for the following week. She asked to speak to a supervisor and after some minutes of discussion, the supervisor hung up on her. She called again and spoke to someone else who also indicated that the only thing to do was schedule another appointment. My wife was very upset as the fridge had already been leaking for a week and she had been treated very poorly twice that day. I was so upset that I cancelled the follow-up appointment and the next day we bought a new fridge (specifically not made by Sears). Going ahead we will no longer buy Sears products and will not seek Sears services to repair the appliances that we have. We have never been treated so poorly by a supposed customer-friendly organization.
I think this story is best told through my email correspondence with Sears Customer Service: September 17, 2013:Hi, I called and spoke with Jayson last evening when I saw that my order (which was planned to arrive at my home between Sept 12 - 17) was still...
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