Sears Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
37
ISSUES RESOLVED
6K
TOTAL REVIEWS
$2.8M
CLAIMED LOSSES
$1.2K
AVG LOSS
720K
PAGE VIEWS
What's your story with this company?
Ask a Question About Sears
Cons
- Poor customer service
- Delivery experience
- Customer service
Pros
- Price
- I will like it when they are out of business
- Product
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Sears online out right lies
On 5/9/14 I was curious about a bedframe and mattress but with my work schedule I would need to schedule a delivery date. I asked via chat a sears rep if I could schedule a delivery date, he said yes no problem within a 2 month window I could pick a date. So I place my order, right away it said the packages would arrive between this date and this date. I inquired about selecting a delivery date and they said that was not possible. So I immediately within minutes wanted to cancel the order. They told me it would take 3 to 5 days to cancel. odd how it takes a second to take my money but 3 to 5 days to give it back. on 5/12/14 I received an email saying we are sorry but because your item was already shipped. then on 5/13/14 received an email stating my item was shipped A DAY AFTER they said they could not cancel it because it was shipped already. Sears online was one lie after another to scam a buyer into buying something and to make sure it could not be returned once you realize you were lied too.
Review
Loss
$160
Tags
With Official Company Response
Sears in Missoula, Montana - Tried to call my local store... impossible.
I wanted to save myself the time of driving all the way over to Sears to see if they have a part, so I picked up the phone to call them. I ended up at the "call center" where they were completely unhelpful. They said I needed a model number of the part I wanted... isn't that what you're supposed to be for? If I knew the model I wouldn't have called to get help finding it. The phone system is simply terrible. You have to wade through endless menus and that voice recognition software that we all know and hate.
3 comments
Review
Sears in Riverside, California - False Information from Customer Representative
I called Sear's customer service and spent about 30 minutes talking to a representative before purchasing 2 Wii U Deluxe Bundles. I clearly asked the representative every possible question about the price matching policy - especially when I'm trying to price match online Sears with another Sears store. The representative told me that if I have a copy of the receipt of the Wii U for a lower price, I can bring my Wii U in for a price match/refund in differences. That's what I did and I was rejected by 2 local Sears in Riverside,CA. Both the representatives at the two stores told me that the person I spoke on the phone with didn't know what she was talking about. I felt like I was wrongly induced into buying the products. I ended up return both Wii U Bundles to the local Sears and I will never do business with Sears ever again. To conclude, I did not lose any money; however, the time and effort that I wasted really made me angry.
Review
Sears in Bloomington, Illinois - Broken Microwave, Broken Promise
I purchase a microwave from the outlet store in Nashville. They said the microwave was working fine but had two dents. I took it home and installed it. I noticed right away that it took a very long time to heat up food. I had purchased the warranty so I called to have a technician come out and look at it. They sent a technician out who proceeded to tell me that there was nothing wrong with the unit. I showed him that it took over 8 minutes to cook a bag of microwave popcorn. He told me he couldn’t do anything. I continued to use the microwave and it eventually stopped heating all together. I called Sears again and they set up a second appointment. Well, the day came and went but not technician showed up. I called back and they apologized and said they would reschedule. It was 2 weeks before I could make another appointment. The second appointment came and went with another no show. I called back and was very angry. The person at the call center asked me if I had received the parts yet. I explained that no technician had been to my house to even look at the unit. She said that they had cancelled the appointment because the parts were on back order and that someone should have contacted me to reschedule. She said to call back when the parts arrived. Another 1.5 weeks passed and the parts finally arrived. By this time someone from their executive response team had been in touch with me to ensure that the issue was handled. I called them back and set another appointment because the parts were finally in. Surprise, they were a no show for a third time in a row. I called back and demanded a refund as I could not wait for them to figure things out any more. They refused to refund the money and told me that I would have to file suit against them to get it. I went yesterday and filed a complaint in General Sessions Court, so we will see what a local judge says. I am a single father with sole custody of 3 children, one who is in treatment for a brain tumor. I working microwave is a necessity, but they just don’t care. Avoid Sears and their joke of a warranty at all costs.
Review
Loss
$203
Sears in Temecula, California - Refund......
had a damage micorwave. had it return to the store said i would be getting a refund check in the mail in 7 10 days ... had to waste time call sears got the run around..had to drive up there several this went on for 3 weeks ..then found out they never sent the check bad service treat u like after they get your money ..went to the store one last time..was made to wait an hour...did get my refund...people were rude...temecula store.. sears..temecula california ..please avoid this store at all cost... and then only give me back 216.00 instead of 247.00 after all this time..terrible service ...from the manager to the salespeople...
Review
Loss
$247
With Official Company Response
Sears in Chatsworth, California - Horrible First (and Last) Experience
Patronizing this Third Party Vendor as well as Sears is by far the most infuriating experience I have ever encountered with merchants. I now know why Sears and its subsidiaries are plagued with so many financial woes- they insensitively mistreat their customers to the point that very few continue to do business with them. In my recent (and only) experience, I have been troubled time after time by their lack of business savvy, professionalism, and incompetence.To have the first item delivered be the wrong item and then the second item delivered to the wrong person/address speaks to why I am poorly rating these companies. Now the item is out of stock and neither merchants had any regard to my financial loss due to the other items I purchased to accompany this set that cannot be returned. Thus, I give them both a poor rating and would give them a negative rating if possible. I am currently in the process of taking action to be compensated for their their misfeasance, but thought is wise to advise others to avoid conducing business with either Sears or their Third Party Vendor, ErgodE.
2 comments
Hello Anonymous,
Thank you for sharing with us about your order situation, and we apologize for receiving the item wrong multiple times. We’d like to speak with you, and have one of our dedicated case managers contact you to make sure this situation is resolved and you've been taken care of.
At your soonest convenience please send the following information – contact #, screen name (Anonymous484214), and phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.
Thank you,
Edwin C.
Social Media Moderator
Social Media Support Team
Review
With Official Company Response
SEARS Auto REFUSES to Honor Tire Warranty
I experienced the exact same service as many others from Sears Auto. The Sears Auto Sales reps at 1178 El Camino Real, San Bruno, CA 94066 refused to even inspect my tire and immediately began berating my knowledge of the warranty. Both Raymond and Rick used bullying and intimidation tactics to prevent people from reporting tire defects. They lied and told me it was not SEARS problem. Then they said it was MY FAULT for not having them rotated at SEARS. I spent over $1,000 on 4 tires and in 2yrs, they shredded. When they sold me the tires, the sales rep re-assured me on the great warranty protection and excellent customer service. However, when I came in today to have my tires replaced under the warranty, not only was RICK a *** but he continued his verbal abuse towards other customers who also brought their car in for warranty redemption. The 1st thing Rick said to my face was, "DID YOU READ THE WARRANTY because if you READ the WARRANTY you'll understand this is NOT SEARS PROBLEM?" Why would you even ask me if I read the warranty instead of investigating and checking the car first? What if I wasn't a native speaker or couldn't quite understand the "fine print" on the back of the warranty? Is this a justification to berate CUSTOMERS who ask for tire replacement assistance? In the end, they refused to do anything! BUYER BEWARE!
3 comments
I was told that the tires I had purchased had no warranty. That was after I was told that the tires had been discontinued.
Yea. I was told to come back when I had my warranty papers on the tires. The service guy had changed my oil and checked alignment(which all four tires were in perfect alignment I was informed). When I went back after finding warranty papers, the person who was helping me could not find my information in the computer on my last visit.
The guy that said I had no warranty walks over and tries to control the conversation. He, who had once said that I had no warranty, was now showing me a booklet and stating that my tires had a 50,000 tread wear warranty and not 65,000. The nice young lad that was trying to help me couldn't find info on my last visit in the computer so he was going to check the paper work they keep in their files. The supervisor told him that paper work was last year and had been put away and it would be impossible to try and find it because it was way in the back.
Back where? I don't know. But I have a degree in accounting and no business files last year's records where they cannot easily refer back to them. Last year had been in November 2013 and it was first part of February2014.
One would think that this information would still be needed for tax filing purposes and not kept somewhere impossible to locate.
I had paid money for the oil change they did. Wouldn't one think, "where did the money go that I had paid?" Had to show somewhere right?
Review
Service
Sears Replacement
Sears - Last Sep of 2013, Hamlet bought was not complete. March 2014 collapsed.
After three shipments finally had a complete package. Assembled exactly as instructed. ( felt good at that point ) March 2014 roof collapsed. Called store was told to call Arrow. Called Arrow was told it was " Act of God ". WOW, since I am Unitarian and really do not judge if God " Acts ". The shed is not made to hold snow at all, maybe an inch but not for Minnesota or any place where the snow stays on the roof for an extended period of time. Do Not buy Arrow if you live north of the Mason Dixie Line or south either for that matter.
Review
Loss
$350
With Official Company Response
Sears Craftsman power washer will not work
I am really disappointed in my Sears Craftsman power washer. I bought it 2 years ago. I've used it less than 10 times. I hookup water and go to start it and the pump freezes up to where you can barely pull the starter cord. After I unhook everything and wait 15 minutes I go and try to start it and the engine starts. So I know it's in the pump. I'm really disappointed in this product. All my power lawn equipment is sears craftsman and I am very loyal sears customer, however this has given me reason to pause. To replace the pump it would cost me $200. I think sears should pick up the cost. If they don't I will be shopping elsewhere in the future.
2 comments
Hollenstine, have you talked to a Sears employee about this?
Review
With Official Company Response
Sears in Dixon, Illinois - Faliure to warrantee mower
Had mower motor go bad within the two year warrantee period. Through a rod. I changed the oil, plug, and filter and stored for winter. When I started it up in the spring the mower through a rod. Sears says it had no oil in it. When I took it in, the store manager checked the oil and saw that it was clean and as I said. The mower was under warrantee, yet the repair dept. said it failed because of lubrication. The mower was a low budget model, ($199.00 new) however to repair the mower they wanted $362.00. Never again will I buy from Sears.
3 comments
Has this issue been resolved for you?
Review
Service
Sears Repair
Loss
$199
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Were you able to take care of your part issue?
You obviously have never ordered a part for anything you don't go to autozone and say I need a part for my ford with out telling them what make and model it is you used to have these big *** books that showed all the models and parts so if you didn't know you could look it up by brand but now it's all online so it is difficult to find but you probably talked with some *** who had no idea how to work the system I know because I used to work there and I am the parts king wether you know the model number or not most employees are dumb and will not go the extra mile to help you just like autozone I have helped many customers find the parts they needed even giving up a chance at making a good commision on a sale I have found parts that the manager couldn't even find it's a little more work but many employees simy don't care or have no common sense I wish they would bring back the big books that makes it easier
You need the model number for the part you want! Are you really that clueless?
How on earth are they to know what you're talking about if you do not have the model number. You really do not understand how clueless you are do you? I highly suggest you go out right away and get a part time job at any of the following places; Home Depot, Lowes, Menards, Sears and even Walmart.
You will quickly realize that if you have no information you can't help the person asking for help. It's your job as the consumer TO KNOW THE MODEL NUMBER, not the store.