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Sears in Cleveland, Ohio - Muffler scam

i went to sears on seminary drive in fort worth texas and the ad said 19.99 for a new muffler. so they wrote me a order for 599.00 saying i needed a new dual exhaust system and THEY CAINT ALLOW ME TO TAKE THE CAR UNTIL I GET IT FIXED so i said ok lemme think about it. so this caused them to let their RETARdED GUARDS DOWN HAHAHAHA so what they didnt realize is i always carry a spare key in my pocket heheheheheh SO WHEN THEY WENT INTO THE OFFICE I JUMPED IN MY CAR AND STARTED IT UP AND TOOK OFF FLIPPING THEM OFF AND LAUGHING
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1 comment
Mike_mn
#807529

I can see this with a failed brake system, but an exhaust system!

The Ohio law '4513.02 Unsafe vehicles' section E & F states that an inspecting officer can seize the vehicle until repairs are made. Question is...

is the Sears repair shop considered and Inspecting Officer? Reading the section, I think not. Sounds like a scam to me.

45312.02

(E) When any motor vehicle is found to be unsafe for operation, the inspecting officer may order it removed from the highway and not operated, except for purposes of removal and repair, until it has been repaired pursuant to a repair order as provided in division (F) of this section.

(F) When any motor vehicle is found to be defective or in violation of Chapter 4513. of the Revised Code, the inspecting officer may issue a repair order, in such form and containing such information as the superintendent shall prescribe, to the owner or operator of the motor vehicle.

The owner or operator shall thereupon obtain such repairs as are required and shall, as directed by the inspecting officer, return the repair order together with proof of compliance with its provisions. When any motor vehicle or operator subject to rules of the public utilities commission fails the inspection, the inspecting officer shall issue an appropriate order to obtain compliance with such rules.

Review
#480926 Review #480926 is a subjective opinion of poster.
Loss
$50
With Official Company Response

Sears in Clarksburg, West Virginia - $600 washer is a piece of ***!

I bought this washer that has NEVER worked right- stained my clothes with soap, no spin, no water...they have come out 8x in the last 3 years and they will not replace it unless you order parts 4x in 1 year. I HATE THIS MACHINE AND NOW I HATE SEARS!! Their customer service sucks and their technicians are idiots. My grams had a washer that lasted for 20 years! Why can't they make products that work and last? OR at least stand by what they sell! I called their customer service help line and still nothing they can do! Well they lost a customer and now I am on a rampage to tell everyone NOT to buy anything from them and it looks like I am not the only one- Sears is the most despised company out there according to recent polls. You lost me and as many people as I can tell to NOT BUY FROM SEARS!!
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3 comments
Anonymous
#799735

Geez, they don't MANUFACTURE it, take it up with either whirlpool OR Lg, only 2 they outsource too.

SearsCares
Sears Response
#799693

Anonymous,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team.

We are sorry to hear about your recent experience with your online order. . We can truly understand how frustrating it can when an appliance does not meet your expectations. We would like the opportunity to speak with you to ensure this washer matter is addressed and hopefully restore your faith in Sears.

At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous480704), to smadvisor@searshc.com.

We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Sears Social Media Support

LTCC
#799388

2534 and counting...Dissatisfied customers! Just wait...the peusdo SEARs Care minion will be contacting you via this forum to do damage control.......its a mock gesture of concern......they will do nothing for you as they have in the past to all others.......make sure you post your negative follow up!!!

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Review
#480704 Review #480704 is a subjective opinion of poster.
Loss
$600
Tags
  • don t buy from SEARS
With Official Company Response

Sears/Kmart

I will never buy anything from Sears/Kmart again. They mislead me to make a sale, then tried to strong-arm me into making additional purchases "since the product had already shipped". The good news is that I got to speak with a lot of foreigners who did not understand basic English and could not understand my questions let alone answer them. I spent nearly 3 hours on the phone with unhelpful people after spending 20 minutes with a customer service rep who gave me wrong information. Sears used to be such a great, honorable and reliable company. Now I will consider it my duty to warn others about their current way of doing business.
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3 comments
Mike_mn
#807533

This is unfortunatly, the trend.

There's really no need to travel anymore, since we can get the 'world tour' just by calling a companies help(less)-desk.

Anonymous
#797436

all of the Kmarts near me already closed. No more Kmart at all.

SearsCares
Sears Response
#797376

MJ2014,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team.

We are sorry to hear about your recent repair experience concerning your microwave. We know it can be very frustrating when a purchase experience does not meet your expectations. We would like the opportunity to speak with you and address any concerns you have with your mattress order and the level of customer service that you have received. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (MJ2014), to smadvisor@searshc.com.

We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Sears Social Media Support

View more comments (2)
Review
#480087 Review #480087 is a subjective opinion of poster.
Loss
$1108
With Official Company Response

Sears in Fort Wayne, Indiana - 3 TECHS OUT AND STILL CAN'T FIND THE PROBLEM

I have an LG washer 2 years old and it stopped working, 2 different "techs" come out, dented it twice, couldn't fix the problem so re scheduled for another "tech" to come out, same result but were rude, today they call and say they can't make it, SERIOUSLY? I called the store with no results and then called corporate, they can only send an email to them to get a faster appointment time, meanwhile I have been without my washer for 2 1/2 weeks, I let them know if it isn't fixed ASAP I will be contacting the BBB and a lawyer! if you sell things and pay for a warranty then you should stand behind your products. HIRE TECHS who KNOW what they are doing! I will not buy another thing from them again!!!
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2 comments
Mike_mn
#807536

What does a newer washing machine and the space shuttle have in common? 500,000 parts all made by the lowest bidder!

But really...

why the heck does a washer need to be computerized with a circut board!!!

Displays, lights, and touch buttons are great... but why does a washer have to look like it came out of NASA?

SearsCares
Sears Response
#796990

Anonymous,

We thank for taking the time to let us know about this situation. My name is Liz and I am a member of the Sears Cares Escalations team.

We can truly apologize for the mishaps that have occurred with your washer repair. We would be happy to connect you with one of our dedicated case managers to assist you and address this matter.

Please send the following information – contact #, screen name (Anonymous479965), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

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Review
#479965 Review #479965 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1200
With Official Company Response
I purchased a Kenmore Waterheater with 12 year warranty. After only 2 years now, I found the Gas Module has gone out. I followed the manual troubleshooting section and was easily able to confirm with the LED Diagnostic light on the valve that I was getting 4 flashes...
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10 comments
Anonymous
#807615

Why don't you just walk back into the Sears store you purchased it from, instead of dealing with all those people on the phone.

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Review
#479474 Review #479474 is a subjective opinion of poster.
Service
Sears Manager
Loss
$200
With Official Company Response

Sears in Van Nuys, California - Very Poor Customer Service

We purchased a freezer at Sears. When we went in, we would have liked to be able to look at them without being hassled. But, of course, here comes the sales guy talking 90 miles a minute. My husband was ready to walk out, but I really wanted to get the freezer. I told him we would come find him when we were ready, but he didn't move. I finally decided on what I wanted. When he rang it up, he was very rude when we asked about the discount using our Sears card. Said we didn't qualify. Then we asked about the free delivery....again, we didn't qualify, but wouldn't say why. If I hadn't wanted the freezer, I would have walked out. I called back to ask a question and had to call 5 times to get the answer. They just kept putting me on hold and apparently walking away. Doubt that I'll purchase any appliances from them again. Their customer service really needs an overhaul before really *** another customer off and they lose the sale.
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1 comment
SearsCares
Sears Response
#795460

Anonymous,

Thank you for posting about your recent customer service experience. We would like to extend our sincerest apologies for the level of customer service you experienced while trying to purchase a freezer.

We would like to have you speak with one of our dedicated case managers, so we will be able to have a better understanding of what occurred and address your concerns properly. At your convenience, please contact my office via email at smadvisor@searshc.com.

In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (Anonymous 479373), you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Dianne D.

Social Media Moderator

Social Media Support Team

Review
#479373 Review #479373 is a subjective opinion of poster.
Tags
  • Large appliances
With Official Company Response

Sears Installations never showed up and arrogant

I bought a Sears Garage door opener this weekend. The gentleman at retail gave me a Monday 3-10 install date. Of course, I *** of work. When they call me to confirm install, the woman told me install would not be for 2 weeks earliest I tried to complain but she blew me off. Typical Sears!. Very pour customer service. I would caution anyone from getting service or install from Sears. This has happened to me in the past and I guess I did not learn my lesson. Sears never puts their customers first. I hope people see this message and think twice about buying service from Sears
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2 comments
SearsCares
Sears Response
#793623

Dear venezim,

My name is Susan with the Sears Cares Escalations team. We are a single point of contact for escalated issues which means that you will work with one dedicated case manager who will help assist you with your garage door installation issue.

We'd like to thank you for bringing this issue to our attention and apologize that the installer didn't show up for your initial meeting. In addition, please accept our apologies for the poor customer service you received when calling to set up another installation appointment. We'd like to help you resolve this situation.

Please send the following information – contact #, screen name (venezim), phone # used at time of purchase to SMAdvisor@searshc.com.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

Anonymous
#793104

My husband and I installed our own It was not hard at all.If you can read you can do it.All you need is a helper and a hour.easy

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Review
#478686 Review #478686 is a subjective opinion of poster.
Loss
$100
Tags
  • Sears installers
With Official Company Response
This is a Long read: This is a copy of the email I have sent to numerous sears customer service.Hi, My name is Jerry and I would like to inform you of the trouble I have had with my online sears purchase. It started February 28th when I began to look online to...
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6 comments
Anonymous
#807108

This is typical. We ordered something and they got the wrong address.

We called but they would not change the destination so the order went to another state. Shill they wanted us to pay for this order. Finally after many rude people we challenged the charge with visa and they looked into it and it was taken off our charge. Call visa and have them look into it.

You will get better results. Sears people are all foreign or idiots.

Don't trust them to do anything

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Review
#478301 Review #478301 is a subjective opinion of poster.
With Official Company Response

Twice deliverd wrong item by Sears

On Feb 23 2014 i order a California King Mattress online. I also called to online customer service to issuer myself that i will receive the correct item. I been advise that they will deliver the mattress on friday Fab 28 2014. I took off from my work so i can receive my shipment. On friday morning some body call me early in the morning around 6:45 that they will deliver some between 10 to 12. At 11 o clock they deliver a full size mattress. When i ask them this is the wrong mattress. Delivery guy insisted that this is California size mattress i was shocked that he don't know the difference between full and Cal size mattress any way in 5 minute i talk with delivery team and online customer service. Delivery team said they are sorry and will re deliver on March 4 2014 correct item i was offered 10 % discount on feature purchase that i didn't accept. I spoke with a manager name katlen and her ID number was 239418. She told me that she is putting 30% discount and will deliver right item and i will receive a confirmation email in three days. But in three days i didn't received my refund and on march 4 they again deliver me the same wrong item this time again i spoke with delivery team and online department manager and they said they don't have any manager name Katlen and they will deliver again on march 7 2014 and as will as they said we will not issue 30 % because we don't have any way to do it. In other hand deliver team offered me 150 and with in second when the rout me to other customer service specialist they said we can on use 50 dollar store credit. But sadly they hangup on me. In all this time they hang up on me and i spoke with 7 different representatives and 2 managers and no body abled to help me. Sears is very unprofessional people and i will never shop with them again and as will as i will never recommend any person in to buy from sears. By the way nobody emailed me or call me in response of my several complaints.
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3 comments
SearsCares
Sears Response
#791080

Saba,

We apologize for the troubles you’ve experienced with you mattress delivery. My name is David with our Sears Social Media Support Team.

I can see that this has been both frustrating and confusing for you and would like to offer you our assistance. We would like to contact you directly to discuss this situation and assist in addressing your concerns. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the mattress was purchased under (if different than the contact phone number) and we will call you directly.

Also, in your email, please provide the screen name (Saba) you used to post on this site, for reference to your issue.

We hope to talk to you soon.

Thanks,

David W.

Social Media Moderator

Sears Social Media Support

jerry1budde
#794515
@Sears Response

Sears loves to start additional run around, no results will come of this either I am sure. It appears Sears answer to horrible untrained sales staff, and the worst customer service is to add more incompotent employees.

Maybe Sears should think smaller downsize there customer service staff and use that savings to auctually fix there mistakes rather than add employees to give customers a run around and empty promises. How many other companies has the need for Social media moderator give me a break that is ridiculus.

I have had there "social media" leave a response and that is all it was a response with 1/2 truths and empty promises. Good Luck!!

Anonymous
#807109
@jerry1budde

I agree with everything you said. He best way to deal with it is to about Sears completely and NEVER shop on Sears dot com for any reason.

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Review
#477988 Review #477988 is a subjective opinion of poster.
Service
Sears Manager
With Official Company Response
Sears fridge delivery- 3 botched attempts in a row...
Sadly, we are joining the ranks of dissatisfied customers who will likely never purchase another major appliance from Sears. While our story of a repeatedly botched delivery isn’t as horrendous as others that fill these pages, it was enough for us. We purchased a new...
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7 comments
Anonymous
#1298675

Sadly I work in customer soloutions and it's amazingly scary how I used to go out of my way to help all my customers and now they block everything I do to try to help

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Review
#477972 Review #477972 is a subjective opinion of poster.
Loss
$150