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With Official Company Response
Sears fridge delivery- 3 botched attempts in a row...
Sadly, we are joining the ranks of dissatisfied customers who will likely never purchase another major appliance from Sears. While our story of a repeatedly botched delivery isn’t as horrendous as others that fill these pages, it was enough for us. We purchased a new...
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7 comments
Anonymous
#1298675

Sadly I work in customer soloutions and it's amazingly scary how I used to go out of my way to help all my customers and now they block everything I do to try to help

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Review
#477972 Review #477972 is a subjective opinion of poster.
Loss
$150
Featured With Official Company Response
I purchased a cooktop from Sears and also requested delivery and install. I live in Massachusetts and I received a call from the installer in Jacksonville Florida. When I explained that I did not live in Florida, they told me that this thing happens all the time with...
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1 comment
SearsCares
Sears Response
#790506

Dear pshin,

Thank you for sharing this experience with our consumer bored. We want to make sure that all of our members are satisfied with their delivery experience and I can see we have let you down.

Mt name is Isaac and I am with the Sears Social Media Support team and wanted to offer our assistance with your delivery issue. We would like to put you in direct contact with a member of our case management team that will assist you on straightening this matter out.

Please send the following information – contact #, screen name (Pshin), and the phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Isaac D.

Social Media Moderator

Social Media Support Team

Review
#477691 Review #477691 is a subjective opinion of poster.
Service
Sears Delivery Service
Tags
  • cooktop delivery

Sears at Fort Wayne IN tried to give the wromg size socket to blind woman

Trying to get some tools replaced, I wrote down the sizes of five sockets for my blind friend. 4 were correct, but the last was the wrong size. She got a 7/16 instead of a 3/8. She came out and did not discover this until on the way home and had to be driven back to the mall. The saleswoman told her she was wrong (the customer is always what?) but would give it to her anyways, and did not check the original socket. Very rude service and lazy. What is going on at Sears in Ft Wayne IN?
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5 comments
Anonymous
#1229378

Sears leaves a lot to be desired. From their floor staff all the way to the top. It has become a store I avoid at all cost.

Anonymous
#790089

You sent a blind person to buy sockets for YOU?! And I agree with Notgivingit, the customer is rarely right.

patalitamark
#790543
@Lou

I did not send a blind person to buy something for me. I was helping her, due to the problems with the Sears location in question. I just made a list of what she had to compare it to what she was given.

Anonymous
#790064

while I feel bad for your friend what gets me about this complaint is a few things.

firstly, if you were writing them down why not go In yourself to make sure they got the right ones?

secondly, sorry to burst your bubble but the customer is NOT always right. that's a marketing gimmick made up to keep customers happy and in most real world scenarios is NOT true.

also, while I agree from your complaint that the person did seem like they were acting rudely unless they were huffing & puffing about getting the RIGHT socket theres nothing in your complaint to suggest they were lazy.

patalitamark
#790545
@notgivingit

I do not have time for a play by play of the incident, but the fact comes down to they did not do their job properly. Please understand that I was helping someone with a disability that tries to be independent on her own.

I only was making sure she got what she brought in, and not something else ( check my complaint against the same store).

It's easy to talk smack over the web, but try to live the life of a disabled person who is constantly getting scammed due to visual impairment. I do believe in the customer always being right, and the Craaftsman guarantee is only worth paper if it is not backed up after the sale.

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Review
#477684 Review #477684 is a subjective opinion of poster.
Loss
$6
The app works but the humans at sears don't. I had 4 items I received ready for pick up emails on. I identified car model and color every time it requested I fill in the information. I had chosen in vehicle pick up on all of them. I was excited about using this new...
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2 comments
Anonymous
#861703

I had a similar experience. The app didn't even work for me...

I'd click the in-vehicle pickup and it would say "Oops, there is a technical problem, try again later!" So much for the 5min guarantee. I did however know where to park and there was a sign with a phone number to call - I call it and tell them I am there for an in-vehicle pick up. All they say is they will send someone out. They didn't ask my name or anything.

After waiting almost 15min I went inside... when I got inside the guy was talking to a woman and sending her inside the store for more help. He starts to walk away and I say excuse me - from about 4' away, he ignores me and keeps walking - I say it again and he just keeps walking. Thankfully the app didn't work for me so I was able to use the kiosk and request my order.

When he came back I told him I'd been waiting for an in-vehicle pick up and he got all defensive telling me - nobody told him. Then I asked why he ignored me and he got even more defensive telling me about how busy he is. Finally he offered me a coupon so I'd go away. The coupon he gave me had been expired for 14 months.

I would have complained to the manager but I was on my lunch break...

so I'd gone to twitter to complain... after a few tweets / DMs exchanged someone is supposed contact me.

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Review
#477493 Review #477493 is a subjective opinion of poster.
With Official Company Response
I have had problems with the wall console (41A6317) that is part of the Craftsman Garage Door Opener (13953918D) I purchased from Sears. When installing the garage door opener, the installer noticed 1 of the 2 sensors under the control bar (button to open or close...
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16 comments
Anonymous
#1162750

I have the same issue, have to push the button 3 or 4 times before it opens.

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Review
#477357 Review #477357 is a subjective opinion of poster.
Loss
$119

Sears kenmore elite refrigerator

I received an error message on my new refrigerator on 10/05/13. When I called support they we're quick to advise of an issue known to them regarding error message Er1F. Immediately parts were ordered and replaced. The day after my call, my refrigerator began spilling out water all over my new hickory wood floor causing an estimated $2000 damage to the floor alone not including damage to the cabinets and cost to repair as we would need to move cabinets and risk breaking my granite counter top. Sears transferred me to Sedgwick and I reported my claim. shortly after, I received response from LG who manufactured my appliance and I had to submit another claim and documentation. I received a new claim # and have not been able to speak with the asst claim manager who was assigned. We are going on 4 months now and no resolution, unable to speak with anyone from LG, calls not being returned, and they are referring me back to Sears. What a nightmare! A $2000 refrigerator just under a year old ruined my kitchen and unable to talk to anyone who can help!
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1 comment
SearsCares
#788481

Jkmmgood,

My name is Tony and I’m part of the Sears Cares Escalations team. We appreciate you making us aware of the refrigerator troubles that you have recently encountered.

The aggravation that you must feel with the refrigerator having failed shortly after the initial repair and thus causing floor damage is certainly understandable and we would be happy to step in and assist appropriately in locating a resolution for you. At your convenience please contact our office via email at smadvisor@searshc.com so we can get this resolved for you. In the email please provide a contact number and the phone number the washer, dryer and refrigerator were purchased under (if different than the contact phone number) and we will call you directly.

In addition, please include your Screen name (Jkmmgood) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Tony

Social Media Moderator

Sears Social Media Support

Review
#477057 Review #477057 is a subjective opinion of poster.
With Official Company Response

Sears in Orlando, Florida - Failed Delivery twice and still no appliances delivered

Paid over $1300 for new washer and dryer from Sears on Forsyth Rd in Orlando. Paid $90 for delivery this past Sunday. No delivery, no call. Called Sears wonderful 800 call center and spoke with idiots who had difficulty reading their help cards. I was told it was their error and deliver would come the following day, today by 6pm...guess what? By 7:00 I called that wonderful 800 call center again and was told by the agent that delivery was coming and by 8 ended up driving to the store where no one was able to give me a straight answer...now I am wondering if I should cancel my order and get a refund...
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2 comments
Anonymous
#809698

You will never get a refund out of them. They will accuse you of lying and subterfuge by their rude and untrained staff. Good luck....

SearsCares
Sears Response
#788426

KrisCarruth,

My name is Tony and I’m part of the Sears Cares Escalations team. Thank you for alerting us of the delivery troubles that you have encountered with your washer and dryer.

The aggravation that you must feel with the delivery not occurring as scheduled, as well as not being able to receiving accurate information is perfectly understandable and we would be happy to step in and assist with getting this resolved. At your convenience please contact our office via email at smadvisor@searshc.com so we can get this resolved for you. In the email please provide a contact number and the phone number the washer, dryer and refrigerator were purchased under (if different than the contact phone number) and we will call you directly.

In addition, please include your Screen name (KrisCarruth) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Tony

Social Media Moderator

Sears Social Media Support

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Review
#477001 Review #477001 is a subjective opinion of poster.
Loss
$1400

Sears in Winter Park, Florida - Aggressive work environment. Pushy. Rude sexual harassment by male managers

This is regarding the sears call center located at 3825 forsyth road in winter park, florida. There is an outlet store and a raggedy nasty place where they actually have a call center full of idiots working there. This is a very hostile abusive and disgusting work environment. The place in general has a bunch of rude, fat pigs that work there. Anyone with an IQ less than 80 works at this place. It's a really weird place and everyone there is dumb, lacks an education and can't even speak english or full sentences. Now here's the part where it gets bad. That place is run by perverts and a lot of the managers try to and do *** with the female employees there. There are two *** by the name of alex and chris delville, who are both managers in that place. They *** with many of the female employees there!! How do I know? because one of these sleazy *** tried to do that to my girlfriend. She was upset and decided to quit and not do anything because there was no proof of it. These guys are slimy sleazy jerks and the company defends them and they're really shltty managers too. Also, she was told by other women who were actually sleeping with these two male *** Worse, these two dogs are even married! The sears holdings call center is a disgusting filthy place that is run by perverts who sexually harass women that work there. They are total *** and can get away with ANYTHING they *** want. I hope someone reads this and investigates into this place and does something about these two perverts who sexually harass women there. They are some real sickos. Do not work for this place if you are female because these two slimeballs WILL try to sleep with you. Sick! Also these MFers better watch out because my GF is talking to a lawyer and is going to press charges against these MFers or file a complaint at the least!
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2 comments
Anonymous
#788350

You only have the word of your girlfriend. Maybe she came onto them and was turned down.

Even if it is true, that isn't any reason for all the insulting name calling. Any time men and women work together there is going to be a certain amount of sexual inuendo that goes on. Girls/women have to know how to take it. Several years ago I worked in a factory and every now and then one or the others of us would have to call for maintenance to work on our machine.

These maintenance men always had some dirty joke or something to share. There was one young single woman that about 25-30 years old, that had never had a date and anytime one of these jokes came up you could almost see her "feathers get ruffled" for want of a better term. She just couldn't handle it and the rest of us just laughed a little bit.

Most of the repair work on a machine would only a few minutes, so it wasn't a long going process.

Anonymous
#788314

the stars are covering up what this posting is about. These male managers try to hit on female employees or *** with them or sexually harass them...

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Review
#476981 Review #476981 is a subjective opinion of poster.

Ripped off by Sears Home Services Air Duct Cleaning

I called Sears to order air duct cleaning services only. The first thing Bernard asked when they got there was "where's your furnace?". I didn't have my guard up so told them where it was. Two helpers had brought a large vaccuum and were working on the ducts while Bernard immediately began to up sell me talking about mold and dust mites. He said I needed UV lights installed in the furnace. He lied on the invoice and wrote that the coil in my furnace was completely "blocked". I ordered 3 permanent filters which I will probably never see. Brooke (who claimed to be an employee but is really the owner of this franchise) told me I could not cancel the order becasue the filters were "custom cut". I told her I have standard sized vents but she insisted and said that FedEx would deliver the filters. No tracking number was provided, of course. Unfortunately I initialed next to each service they claimed to have done so I think I am screwed but I will dispute this with my credit card company who will contact the merchant. DO NOT EVER DEAL WITH SEARS HOME SERVICES! They are a local franchise who pay to use the Sears name so people tend to trust them.
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Review
#476903 Review #476903 is a subjective opinion of poster.
Loss
$3000
With Official Company Response

Sears credit card fiasco -yet I don't have one anymore!

Went to use my card and found out it had "expired". Seems that even though I said I didn't want a mastercard sears card they "sent" one anyway, which I NEVER GOT, and cancelled my regular sears card against my wishes. Now I have NO cards, am locked out of my account because I don't have the 3 digit security code from a card that I never got. These guys go WAY out of their way to let you know they JUST DON'T CARE about you or any customer. These geniuses even keep sending me zero balance statements and blank checks for an account I don't even have! When I try to call to cencel the account, I get rude ignorant people whose third grade educated brain cell hurts so bad just they can't get what your complaint is, say rude things to you, and just run you in circles until they disconnect you. The day sears goes down I'm going to paint my dog's butt blue and dance in the streets. These people are committing consumer suicide.
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1 comment
SearsCares
Sears Response
#788265

Hello Anomymous!

We thank you for taking the time to post about this matter. We're truly sorry for the frustration and confusion over your Sears account.

We can help get you in touch with a supervisor from CitiBank. If you’d like our assistance with CitiBank, who handles all of Sears’ credit and financial matters, please send the following information – contact #, screen name (Anonymous476733), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Review
#476733 Review #476733 is a subjective opinion of poster.
Product
Sears Credit Card