Sears
Reviews and Complaints
Outsourced and botched washer installation
Would not connect icemaker
Need one of your jets to fly tecnician in
Kenmore-Sears Outdoor Propane Gas Grill Fire Box Rusts out in 2 yrs!!!!!
Sears Master Protect Agreement - Never Buy It!!!
Sears has the worst customer and delivery service!
Bullying rude managers and associates, worst place to work
beware of sears...sears has this 'anti-bullying' program going on, however, let me explain, all sears does is PROMOTE bullying. their managers are children who bully good associates for fun, and the males do this to women who are nice and kind who they can get away with it to.
the Male managers that work in the call centers are bullies pigs and psychos who get off on mistreating good associates, while rewarding loud obnoxious jerks and losers. the sears call center is the worst place to work. they hire only losers and weird *** people, who are fat ugly and dumb and rude to work there, and people who are good associates, they treat like criminals for no reason. the managers literally bully traumatize, abuse and terrorize good employees...the male managers will bully abuse and terrorize female employees.
People need to know what an unethical corrupt and dishonest terrible company this is and all the losers working within the company.
sears doesn't reward honest good hard working associates at all. it gives them NO recognition. it will however, reward, some dumb *** who works there who does nothing important, but they don't reward IMPORTANT things.
instead of rewarding good associates, they harass and bully them for fun while they seem to get off on it. They treat honest good and decent people with disrespect rudeness and abuse. These are the horrible call centers run by lunatics losers and jerks. they enjoy rewarding idiots for nothing while literally terrorizing good associates.
Also sears hires idiots and losers and allows bad customer service and could care less. in fact, the managers are the ones who provide the WORST customer service possible, give no leeway to customers and mistreat them the most. they in fact get mad at associates who want to provide good customer service to customers. the managers are rude abrupt and abusive towards customers and towards GOOD associates only.
Bad associates who are loud obnoxious *** ignorant mean are rewarded and praised and given accolades.
sears is a *** place to work for and the managers are bullies arrogant *** they also injure employees for fun and I hear the males are sleeping with all the slutty women that work there. sears is *** on earth beware of this place.
Sears Dryer gas leak
Failure to Clean Ducts and Left House a Nasty Mess
My girlfriend moved in and was having issues with allergies. Knowing my ducts were very dirty, we called Sears to clean our ducts. They came out, I was present when they arrived and they explained how the system worked. They started to set up, and I had to return to work so my girlfriend stayed while they did the job.
Before I left, they covered the main walkway in the living room, the TV in the living room and tv in the main bedroom. They completed the work and my girlfriend paid them. After they left, my girlfriend called to say that they left, but the house was very dusty. When I came home, I found that the house was COVERED in nasty tobacco smelling filth (the former owner was a heavy smoker). EVERYTHING in the house was covered and the air was filled with this nasty dust that used to be in the ducts.
Worse then the mess that they left, I used a borrowed duct camera to view inside the ducts. I found that the ducts had INCHES of dust and filth in them still. Some of the return vents I could stick my hand in and grab baseball and softball sized clumps of nasty smelly brown dust clump. The stuff that was previously settled in the ducts was now all over my house and the ducts STILL were full of it.
Everything in the house except the two TV's had to be cleaned thoroughly. My girlfriends skin was terrible from all the dust now floating in the house because of her allergies. Worse, they took my $150 for cleaning the ducts and DID NOT CLEAN THE DUCTS! According to my girlfriend, the sears team was more about speed then doing a good job. She said they raced from one duct to the next. They could not have checked on their work because some ducts you could look inside of them without a camera and see inches of dirt/debris/dust with the naked eye.
Supposedly the person leading the crew was the manager for all of WI. He said he was training the team. He did a horrible job of training because the job was not completed properly and they made a mess of my house. In addition, they scratched my toilet seat when cleaning the duct above it, and broke my doorbell.
I called customer service who offered to send them out again. I told them I do not want someone to come out just to make a mess of my house again, I wanted a full refund! The supervisor told the customer service person that they covered everything in the house (which they did not) and that the dust was caused by a kitchen renovation. Our kitchen is NOT being renovated, we told the guy that we were going to renovate it in the future!
I offered to send the customer service person pictures of the dirty ducts, the filth that was covering the entire house, and a video of the duct camera showing the dirty ducts that were not cleaned. She said she'd like them, but then did not give me instructions on where to send them.
The customer service person said she was submitting our claim to their "upper management" to approve a refund. It has been weeks and we have not heard from them. I have followed up multiple times but I always get the run around and was told repeatedly that it was submitted for approval but couldn't tell me when we would know. They never gave me a refund, nor have they contacted me again.
SEARS DOES NOT STAND BEHIND THEIR SUPPLIERS or THEIR PRODUCT
Poor customer service.
Never again
Three WEEKS!
Update: Sears came through and did the right thing! Once my case was escalated (not real easy to do) a CS specialist took over and my mower was fixed a week earlier than fist scheduled.
They even sent me money to compensate me for the two weeks my mower was broken. Sears really turned this situation around.
It took some effort but Sears did come through in the end. Good to see that from a large company!
Hickory Ridge Auto Service Center
Excessive wait for a&A warranty work
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Dear Anonymous,
My name is Brian and I am part of the Sears Social Media Escalations team. We are truly sorry that your new washer flooded your home after the unit was installed. We understand how disappointing and discouraging this situation has to be for you. We’d like the opportunity to look into this matter more, and ensure that everything is being done on your behalf to get this issue corrected in a timely manner. Please send the following information – contact #, screen name (Anonymous440980), phone # used at time of purchase to smadvisor@searshc.com. We do look forward to speaking with you soon!
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support