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With Official Company Response
Today at 12:05 PM Also left out some names Daniel, Marlo, I think Stephanie, all hung up on me, Bethany, Rebecca promised the reimbursement and replacement washer, Kurt, Gail, Cody, Coletta all in Blue Ribbon office. Cody told me that if I did not accept $40 gift...
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2 comments
SearsCares
Sears Response
#765260

Benitabkg,

We thank you for bringing this matter to our attention. My name is Liz and I am a member of the Sears Cares Escalations team. We certainly can see why you are so frustrated and upset over what has occurred with your washer. We have forwarded your concerns over to your case manager. If you have any questions or concerns, please send the following information – contact #, screen name (benitabkg), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

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Review
#467098 Review #467098 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$100
With Official Company Response
So I bought the kids a ping pong table from Sears - the price seemed right. Drove the SUV to the store to pick it up - it was huge - too big to fit in the car. So we set up home delivery - for after Christmas. I paid them $69.00 for the service. Biggest mistake ever....
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2 comments
Anonymous
#768672

Don't trust the "Sears doesn't care" team. They will just cause you more frustration and try to give you a 25 dollar gift card to shut you up.

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Review
#466930 Review #466930 is a subjective opinion of poster.
Service
Sears Delivery Service
With Official Company Response

Sears in Beachwood, Ohio - No hot water for five days

My hot water heater from Sears seems to have stopped working. It is still under warranty. However, they can't seem to get anyone out for five days (in the dead of winter). When I finally got transferred to what was supposed to be escalated customer service, I was told "too bad I would have to go without heavy duty hygiene for five days" and the guy actually thought this was funny. I will never purchase another appliance from Sears and am doing my best to post this everywhere I can. I did get a call from "Executive Office" and they said they wanted to help - but didn't. I find it hard to believe that they couldn't find one person to fix my issue in less than five days.
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4 comments
SearsCares
Sears Response
#764684

Anonymous,

We thank you for reaching out to us regarding the situation. My name is Liz and I am a member of the Sears Cares Escalations team. We truly understand how important it is to have a working water heater in your home. We would be happy to connect you with one of our dedicated case managers to assist you and address your concerns. Please send the following information – contact #, screen name (Anonymous466858), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Anonymous
#764596

What? Repair shops are busy or closed during the holidays?

I'm shocked. Shocked!

nikalseyn
#764579

At Christmas-time you expect Sears or anyone to drop everything and service a hot water heater? You jest.

If you can't figure out what to do to heat some water to take a sponge bath for a few days, or even go without bathing for a few days, you have serious problems no one at this site can help you with. I spent 8 weeks in the middle of a jungle---hot, humid and nasty---without so much as a face wash, once. Most of us survived---except the ones KIA and this wasn't because they hadn't had a bath.

Whiners!

Anonymous
#768673
@nikalseyn

You need to shut up. You have no idea what they are going through.

If you like the jungle so much Go BACK. No one cares what you think

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Review
#466858 Review #466858 is a subjective opinion of poster.
With Official Company Response

Sears lied about the delivery date

I am so disappointed with my experience with Sears. I ordered my sons primary Christmas gift on Dec. 17th. Unfortunately it wasn't going to arrive until December 26. As disappointing as that delivery date was it wasn't as bad as us not receiving the gift at all. After countless phone calls with Sears and the shipping company Demar Logistics, I was finally told that I wouldn't receive the gift until the 30th. No one has taken any accountability. Never again. Back to Amazon. We are now considering driving an hour and a half to pick up the package ourselves. Unbelievable.
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3 comments
Anonymous
#765427

You probably won't even receive the gift until January, unfortunately. I have been a customer for over thirty five years and was mistreated as if I didn't count. I hope you get your gift but don't count on it.

SearsCares
Sears Response
#764682

Anonymous,

My name is Liz and I am with the Sears Cares escalations team. We thank you for bringing this matter to our attention. From your post we can see that we certainly have let you down and would like to offer some assistance. We would like the opportunity to speak with you to ensure the issue with your online order delay is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous466855), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

nikalseyn
#764585

Not sure how your child will cope or even survive the lack of a Christmas gift. Perhaps you could have him visit and talk to a combat vet with no arms or legs to see how people get along with missing items. What in the world are you teaching the boy as far as being able to survive in this world?

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Review
#466855 Review #466855 is a subjective opinion of poster.
Loss
$250
Tags
  • ping pong
With Official Company Response

Sears outlet Manager screwed us

My wife and I visited the sears outlet in Concord,NC on 12/21/13 to purchase a new washing machine. We didn't have much available cash so someone suggested we try for a credit card. We tried and got approved for not much but enough that we could get a decent washer and dryer. We couldn't decide on what to do so we left and thought about it. Went back the next day to purchase the washer/dryer. The 2 associates we dealt with that day were awesome at their job and helped us as much as possible after an issue with the credit card and I found out they did this and neither of them were making commission on this sale. I held off on delivery because we were in dire need of these and I wanted to see if I could get someone to help me move it and get a truck. I was unable to secure a truck so my wife called the store to see when we could get it delivered. They said at 3 in the afternoon they still had appointments for the next day. So that night we went back in to pay for the delivery charge and was dealt with the person who was getting the commission on our sale. He informed us they had nothing available for the next day and didn't at the time someone told us they still did all without looking at the delivery schedule. We then asked about a different day and he said they could only confirm a delivery time between 7 am and 9pm. That wasn't going to work due to neither my wife or I can afford to take the entire day off of work to wait for them to show up. We then enquired about a Saturday delivery. We were then informed that it could be weeks before we has a Saturday available and it would be an additional fee for Saturday with the same 7am to 9pm time frame for delivery. By this time we were getting quite upset because I forgot to mention this guys customer service skills were to say it politely were very poor.No compassion or understanding to our situation. He just plain didn't care and was not even trying to. Not having time to debate with this guy anymore we decided to just get a refund and go somewhere else. He gave us a refund,but we had put $500 on the charge and paid the rest in cash,he refunded it ALL to the credit card. When we said to him he just refunded the purchase that was paid partially in cash,he said that was how Sears did it and that they didn't keep that kind if cash in the store. So now we have our only free money tied up as a credit on an account that we don't even have a card for so now we cannot even go somewhere else to shop. When we said that to him he didn't care. We then asked to speak to the manager and guess who the manager was,this guy that just screwed us over. So now we a stuck going to the Laundromat until we get the card. Contacted cooperate and they still have not replied. I will never shop in a Sears again until they do something about their poor customer service.
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2 comments
Anonymous
#765492

He sad part about is whole thing is that people are still buying from Sears assuming that they are going to do what they say they are going to do. Through most of these complaints I have seen that nothing ever happens with this company unless it benefits them.

The customer means nothing and they are only out to make a profit. They are 2.8 BILLION dollars in debt and the CEO is desperate to start selling off parts of this company to reconcile the debt. This is no longer the old dependable Sears but a new selfish Sears with employees that are rewarded for all the bad attributes like stealing, abusing good employees and forgetting about customer service. We would all be better served if this store would just go belly up.

No one else would have to go through this frustration. :(

SearsCares
Sears Response
#764027

dcm614,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are truly sorry to hear about your experience with your recent washer and dryer purchase and the issues you encountered trying to have the items delivered. We would like to have a dedicated case manager speak with you so we can look into the matter further. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (dcm614), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Sears Social Media Support

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Review
#466398 Review #466398 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$300
With Official Company Response
I am having problems with both SEARS and CTRONICS. I paid $40 more to have a delivery by the 24th. Sears told me to contact the 3rd party vendor. The vendor does not answer the phone and the voice box is full. I fear the end product when and if I receive my...
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5 comments
Anonymous
#765494

Rose,

Don't hold your breath. They will probably offer you some low value gift card to shut you up.

They don't care if you write something nice or not.

Hope you get what you paid for but thousands of cheated customers don't lie. Good luck

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Review
#466243 Review #466243 is a subjective opinion of poster.
Service
Sears Delivery Service
With Official Company Response

Sears in Mount Laurel, New Jersey - Promised X-mas Delivery now delivering after New Years!

I am dealing between sears and demar now and no one is taking responsibility for anything or know where my package is. All the Demar website on has is that on 12/20 at 8:13 PM they received my shipment information which is infuriating enough since the item was ordered on 12/12 with an estimated arrival of 12/21. How did they not receive any information regarding the shipment of my item until the night before! Then they have in transit 12/20 at 10:07 pm when I call them they say all they know is it is in transit not what distribution center it is going to in my area. They say once it arrives to a distribution center near me they will call me to set up an appointment to deliver my item. The approximated time for that will be 7 to ten business day!! ARE YOU KIDDING ME!! I am looking for my package to be delivered at this point after January 1st! I WILL NEVER ORDER OFF SEARS OR ANY OF ITS AFFILIATED WEBISTES AGAIN. Oh and as for DEMAR WORST CUSTOMER SERVICE EVER! I will be reporting both businesses to the better business bureau. I recommmend all of you consumers with this situation do too.
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2 comments
Anonymous
#765496

I hate to say it but they don't care. They have probably had thousands of complaints.

I will pay off my card and bid goodbye to Sears forever.

Sorry you didn't get your order. It probably got stolen if it was my guess. Hope you get your order soon.

Also they can just cancel it at their choice. I have seen that done and have had it done to me as well.

SearsCares
Sears Response
#764012

Anonymous,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry to hear about your recent experience with your online order. . We can truly understand how frustrating it can be not being able to track or get information on where your package may be once it was shipped. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous465954), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Sears Social Media Support

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Review
#465954 Review #465954 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$500
With Official Company Response

Sears in Blaine, Minnesota - Bought appliances and the oven had a dent and did not work.

I bought a oven,dryer,washer well they didn't level anything, oven was dented and did not work. They did not put booties on when walking in the house so it was dirty! Called had oven changed out took a week during December then the new oven was dented worse and had broken handle. Then another week went by of *** saying they would bring on fri then they call fri at 7am it didn't come in and this is before Christmas and not to mention their delivery times are hours on hours off. I will never ever shop there they can stick it where the sun don't shine a month to get a electric range ?
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3 comments
Anonymous
#765497

Beware of natives offering 25 dollar gift cards. They typically offer you a gift card and then forget about your ordered item as well as all the money you spent for it.

They will try to keep the money and not give you your item.

I have seen it happen over and over again.

They have so much red tape for the customer to go through that they hope you will just give up in frustration. Hope that you get your range at some point.

SearsCares
Sears Response
#764678

Anonymous,

My name is Liz and I am a member of the Sears Cares Escalation Team. We appreciate you for posting about your appliances. It sounds as if we have let you down on just about every level imaginable and would like to offer our assistance. We would like to the opportunity to connect you with one of our dedicate case managers to ensure your needs are met to your satisfaction. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Anonymous465377), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

LTCC
#761705

Why didn't you refuse to accept the range/oven before unloading?

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Review
#465377 Review #465377 is a subjective opinion of poster.
With Official Company Response

Sears in Shawnee, Kansas - Ordered a Sewing Machine as a Christmas Gift for my Grandmother

Ordered this Sewing Machine From Sears over 2 weeks ago, However the product is coming from a third party vendor named OUTLETZON. They have not provided me a tracking number nor have they responded to any of my email request. I am leaving to go out of town today and unfortunately I will not have this present to give to my Grandmother. And still no Response from this third party company. This is the second time shopping online with Sears has given me problems. I will not be using them anymore because they should somehow regulate the third party vendors that they use. I hope this helps someone make an informed decision.
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2 comments
Anonymous
#765499

Try HSC...you will get a better price and reliable delivery.

SearsCares
Sears Response
#763526

Anonymous,

We appreciate you posting about this matter. My name is Liz and I am a member of the Sears Cares Escalations team. We can truly understand your disappointment with what has occurred. We would appreciate the opportunity to discuss your experience and address your order concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Anonymous465314), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R

Social Media Moderator

Sears Social Media Support

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Review
#465314 Review #465314 is a subjective opinion of poster.
Loss
$107
With Official Company Response

Sears lost my tablets

I bought 3 tablets and 3 cases for them on line ! I only got 3 cases and 1 tablet ! I called 5 times about this problem ! They asst that this will be fixed ! And I explain that this was a Christmas gift and I would like to have them by then ! They said it was no problem ! Well guess what !!! It is cause I don't have them yet ! And prob won't have them in time ether ! Can't wait to tell my 5 and 9 year old that there big gift is lost and sears won't find the prob ! This is ashame and I'm very disappointed and will never shop at sears again !!!
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4 comments
Anonymous
#765501

Don't fall for the "Sears Cares" team. They almost never can rectify the problem but will offer you a 25 dollar gift card to forget about the situation and the money you spent.

I am sure the tablets got stolen. Good luck

SearsCares
Sears Response
#763522

Anonymous,

We thank you for posting about your online order. From your post I can see that this has been a source of great frustration for you and we would like to assist. My name is Liz with the Sears Social Media Support team and we are a single point of contact for escalated concerns. We would be happy to connect you with one of our dedicated case managers to assist you and address your concerns. Please send the following information – contact #, screen name (Anonymous465130), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

nikalseyn
#761198

It should be relatively easy to find replacement tablets. Any good business supply store like Staples has these things.

You might have to buy the chalk board tablet and chalk separately, but at least your overly-protected children will have something to write their math problems or ABCs on this Christmas. My father made tablets for all of us when we were growing up, but it is much easier nowadays to just wander over to a store and buy them ready-made.

LTCC
#761112

Did you go to a store and try to resolve there? If you paid by CC.....dispute and get your money back....

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Review
#465130 Review #465130 is a subjective opinion of poster.
Loss
$120