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Sears in Toronto, Ontario - I visited the portrait studio after making an appointment ,only to find out that there is no professional is on duty to take my family portrait.

i visited the studio at stc location only to find out there is no professional there to take my family pic.i waited for 2hr ,the asst. manager was on her way home had to turn back n return to the store n do it ,by then my 5 mths old baby was all fussy. I left my lunch half way eating,just to be there on time for my appointment.after the asst manager did the pic,i learnt that I cannot get my xmas cards of my portrait after 2 wks.after 2 wks as was indicated some one will cal,no one did.
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Review
#464873 Review #464873 is a subjective opinion of poster.
Service
Sears Manager
With Official Company Response
I wanted to order a gift for my husband for Christmas. I had the option of in store pickup or delivery. I opted for delivery because they gave me a date of December 20th for delivery. As soon as I paid, my new date was JANUARY 21st! I tried to cancel the order or...
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1 comment
SearsCares
Sears Response
#760656

Anonymous,

We’re sorry our customer service did not meet your expectations with regards to your online order. My name is David with our Sears Social Media Support team. If you would like, we would be happy to have a case manager contact you directly to discuss this experience and assist in addressing your concerns. Please send the following information to smadvisor@searshc.com – contact number and phone number used at time of purchase. Also please provide this screen name (Anonymous 464815) for reference to this issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

David W.

Social Media Moderator

Sears Social Media Support

Review
#464815 Review #464815 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$200
Tags
  • sears processing
With Official Company Response

Sears Lies about Delivery Dates and Delivers Broken Products

In November I purchased a 3,000 refrigerator online. Sears failed to deliver on the day they agreed to and didn't notify me of the change. They rescheduled for 1 week later. Upon delivery I noticed the unit had a huge dent in the back. It looked like a fork lift hit it. I refused to take the unit and had to wait another week. 3 weeks without a refrigerator meant eating out and wasting out-of-pocket money. Now this month I try again with Sears because I'm locked in if I want my appliances to match. So I purchased an $800 convection over the range microwave and a $3000 gas range. The contractor wanted the microwave delivered first and then the range. We timed it so I wouldn't be without a cooking appliance for more than 1 day. Again Sears failed to deliver the microwave when the agreed and delayed it 4 days. This meant I needed to request a delay on the range and the contractor wanted additional money because of the delay in finishing the job. The microwave was installed on Monday and it is broken. The convection fan is off the spindle and the unit makes a terrible noise. Sears won't replace the unit and I'm waiting one week for their repair person to show up to look at it. Now the range was to be delivered Tuesday. They never called and so I called to find the delivery window. They told me they had to delay the delivery until Saturday. Now based on my contractor's schedule and the gas company to hook up the stove, I will be without a range until 12/30. That's now almost one month without a range. On top of that they want me to be home on a Saturday when our children have recitals and plays that we would have to miss and they said our delivery time is based on what is better for Sears and not the consumer. The thing that is most upsetting is that it is impossible to speak with someone who cares about my situation. The Indian call center is only capable of reading from a script and offering me a 10% coupon to buy more things that won't work or be delivered on time. I have called every number I can find only to be bounced around to people who say they are sorry for my frustration, but do nothing to help. I have been on hold for hours at a time only to be hung up on. The managers won't do anything and they refuse to transfer me to someone in North America. Sears is an US company, I am an US consumer and there should be some way to speak with someone in the US to help with my issue. I even saw that Kurt from Sear's "Social Media Watchdog" group posted an email on this site. I emailed them and of course no one replied to my email. Clearly this runaround is designed to wear out the consumer and make them give up. I'm not going to give up. I have a network of contractors over New England that I will get to steer customers away from Sears. I have two friends that are doing a remodel that were going to buy Sears and now will not. I'm interested in the consistent complaints that are similar to mine and think there might be grounds for a class action lawsuit, and if my wife will let me I'm going to take the appliances out of the house drop them at the front door of sears with a sign explaining the customers should go to another retailer to purchase goods. This is cost me out-of-pocket expenses over $2,500 from time off, meals, contractor overage not to mention the mental frustration and there is no one that cares at Sears.
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2 comments
SearsCares
Sears Response
#760640

toddinvt,

We apologize for the trouble you’ve been experiencing with your recent appliance purchases. My name is David with our Sears Social Media Support team. We would be happy to discuss this situation with you and see what can be done to assist in addressing your concerns. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the appliances were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (toddinvt) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

David W.

Social Media Moderator

Sears Social Media Support

Anonymous
#760647
@Sears Response

I emailed that address already and no one responded. I emailed before I posted this to avoid writing this. I am already in contact with the executive level of service now at Sears.

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Review
#464777 Review #464777 is a subjective opinion of poster.
Product
Sears Coupon
Loss
$2500
Tags
  • Deception
With Official Company Response
I was in Sears at Waterford, CT buying some tools and the sales associate attempted to ring me out through his Ipad. After I signed the Ipad for the purchase he stated that it "froze" and then started ringing me out on the register. I said "Hold on a second, I signed...
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2 comments
Anonymous
#765507

You are laboring under the misapprehension that Sears now is the old Sears you USED to deal with. They are a whole different animal now. Lambert, the CEO of Sears holdings is 2.8 billion dollars in debt. I feel certain they will not offer you gas money for your trouble. You will be lucky to get your double charge money back to be honest. I am wondering if this guy we the I-pad didn't pocket your first 165.99 charge.

They no longer stand behind their products and customer service is nil as well.

They will probably try to accuse you of taking the tools and not paying for them so they can keep your money. Good luck in getting it back.

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Review
#464070 Review #464070 is a subjective opinion of poster.
Loss
$165
With Official Company Response

Update by user Jan 23, 2014

After weeks of fighting with CS and "Corporate" they continued telling me they did not take my money. Although, I had a copy of my bank statement in front of me with Sears Holding Corporations name on 3 separate charges. I honestly have never been treated so horribly...

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6 comments
Anonymous
#1517015

Ordered from Sears parts direct. They said it was in stock.

They billed me that day . It has been a month now. Still haven't received product. Told them to cancel order.

They said okay. Next day got email that said they could not cancel order. Then they gave a return authorization number. What good is that if they won't send me the product.

I have complained to them at least five times. Still no results. Their web site still says the part is in stock. Have complained about that four times.

They broke their contract with me when they liked about in being in stock. I want my money back.

I used to be a Sears customer. Not any more

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Review
#463964 Review #463964 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$150
Tags
  • Steals
With Official Company Response

SEARS - Customer (Dis)service

Update by user Jan 22, 2014

Sears eventually delivered the refrigerator in the right color on December 29. They took away the white refrigerator, which they will now have to sell as a used appliance.

Had they just changed the color number a week before the first scheduled delivery they would have saved a lot of time, grief, energy, and money.

I have to believe that, in this day of fantastic technology, someone can set up the program that will allow Sears to make a minor change like the one I requested with a few simple strokes on a keyboard. I hope that Sears will attempt to streamline the way they handle orders.

Original review posted by user Dec 14, 2013

SO annoyed with SEARS right now. On 12/2 I ordered an refrigerator from them as a Christmas gift for my mom. It was to be delivered on December 14. When I told her about it, she said she would rather have it in bisque rather than white. I immediately called and tried to get the color changed on the order. Customer service was not very interested in helping me. They said I could cancel the order and reorder it (at about $120 higher than the Cyber Monday price) or have mom take delivery and then send it back for the other color. (Is that idiotic or what?) I then wrote to customer service and received a return email advising me to call the delivery people directly. I did that immediately and explained my request. I was told someone would get back to me within 24 to 48 hours. I waited, and when no one called, I called again on Wednesday morning and explained my request to a different person. I was again assured that someone would call me. Again, no one called me and I phoned hem again yesterday morning. I was told that someone would call me within hours. Want to take a guess what happened? Or didn't happen? Today the refrigerator was delivered. In WHITE. I have already sent an email to their customer (dis)service department expressing my disgust. I don't plan on EVER buying another appliance or anything else from Sears again. They hire incompetent people/just don't care. Friends, if you can shop somewhere else, please do so. I would have ordered the fridge from ALBO in South Jersey, but they don't deliver to New York.
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5 comments
Anonymous
#760164

I am more than annoyed with Sears delivery service. I bought a refrigerator for a Christmas gift.

Delivery was scheduled 12/17/2013. They call 30 minutes before delivery and we needed 40 minutes to get there. Well the driver said they would stop back on their last delivery. I called Customer Service Delivery phone at least 9 times speaking to different employees.

One said oh yea they are on their way. That was at 4:00 p.m. and I have called the delivery service and the store up to 8:00 tonight. No delivery.

They would even hang up on me. They receive there money and we pay for delivery. This is the poorest customer service I have ever received. The store at Westland was great.

It is the delivery men and the answering service with the deliveries. This is the worse ever. I would never order anything from Sears again for delivery. I doubt that I would even shop there again.

I will get a refund and go elsewhere. The answer now is you will have to reschedule two weeks out. Well you know what I say to that ???? I paid a delivery fee for what?

You get nothing but a run around. It is a convenience for them and the do not serve customers well. It is understandable why they don't have a good reputation. The sad thing is it is a gift and now I have to look elsewhere.

Wouldn't have a Charge card with this company if they paid me. I paid cash and received the poorest service ever. I am extremely annoyed and it is sad to say you serve at your convenience and expect everyone to *** work and be at your convenience. Then to not show up after we were waiting.

Then the next call was oh well the driver done dropped off the frig. at the warehouse and they went home. Isn't that GREAT?? Wow.....

is all I can say at this point.

Such a shame!!! If you get anything from Sears do not use there delivery service it stinks!!!

SearsCares
Sears Response
#759868

goddesscait,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry for the difficulties you have experienced with trying to receive the correct color refrigerator for you mom. We can truly understand how frustrating it can be not receiving the correct color after you were told your request would be honored. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (goddesscait), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Anonymous
#758879

You should of ordered the correct one in the first place!, Buyer FAIL.

goddesscait
#760784
@***

If you read my post you would have seen that I ordered it as a surprise Christmas gift for my mother. It was only when I had to tell her that she would be getting a new fridge did I find out she had a color preference. If I knew she preferred the bisque beforehand, I WOULD HAVE ordered it that way.

Anonymous
#758874

That's a horrible thing to happen!

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Review
#463938 Review #463938 is a subjective opinion of poster.
Service
Sears Delivery Service
With Official Company Response
Do not order from Sears online. I tried to cancel an order made the same day and was told it could not be done until lit was "processed". I called the following day and customer service said the order was cancelled. Lie. I tried to deny the charge but the bank was not...
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3 comments
Anonymous
#765538

So right I responded to their company post and did not even get a response. That is a sinking ship for sure!

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Review
#463915 Review #463915 is a subjective opinion of poster.
Service
Sears Shipping Service
With Official Company Response

Sears in Ben Lomond, California - Postponed delivery three times

He I am waiting on a Saturday for sears to delivery my mattress. They wee supposed to deliver it last Saturday. I called at the end of the delivery time last Saturday for them to tell me it won't be until Sunday. Then on Sunday, the same thing, not till the following Saturday, which is today. Now, guess what? You got it, not until tommorrow. That makes four weekend days that I have waited at home on my only days off for a deliver yet hat was never to happen. And not once did sears tell me they were not going to deliver. I had to call them each time. Their service is non existence. I will never ever ever order anything from sears again.
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1 comment
SearsCares
Sears Response
#759878

Kennnnn,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry for the difficulties you have experienced with the delivery of your mattress. We can truly understand how frustrating it can be having your delivery pushed back several times. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Kennnnn), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Review
#463909 Review #463909 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears in Medford, Oregon - Lost a Great Customer Because of Fees

Sears has lost my business with lousy customer service and greedy fees. They talked me into getting a credit card (to save money) and then when I moved they didn't call me when a payment was overdue. I had to find out when they dinged my credit report. I then paid the balance and they continued to charge me fees and wouldn't correct that. They have lost my business forever! I am 54 years old and have shopped there forever and have a credit rating of 750-800 yet the lady I talked to didn't care if they lost my business forever over $50 in fees. Amazon.com, here I come.
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1 comment
Anonymous
#775121

Your issue is with citi bank, sears is only the name on rhe card, citi is the bank that backs the card.

Review
#463764 Review #463764 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$64
With Official Company Response

Sears in Elkridge, Maryland - 21+ days wait for refund

Sears deliberately, as a part of corporate policy, extends the time YOUR money remains in THEIR bank account. I presented a legitimate return. They accepted it, and told me to wait 7 to 10 days. No refund cleared my bank [I used a debit card] and 10 days later I called. I was told different excuses by different people, 7-10 BUSINESS days" and "7-10 days for us to process PLUS 7-10 for bank to process" "we are sending you a check" [which also has a multi-day float] "we sent the check to the delivery address, although we have your home address". After 30 minutes of being passed around, I asked for the supervisor, who, I was told "on break". I had no choice but to leave my number. I missed taking the call when it came in. The message did not address my question. I called back, and asked for the supervisor by name. Their phone system hung up on me. Although they are rude, I was never agitated. This return is in the thousands. It is 12/12, I need the money before Christmas, Sears is Scrooge.
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1 comment
SearsCares
Sears Response
#759885

Anonymous,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry for the difficulties you have experienced with the return of your recent order. We can truly understand how frustrating it can be having to wait for a large sum of money to be refunded to you account. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous463569), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Review
#463569 Review #463569 is a subjective opinion of poster.
Loss
$2100