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With Official Company Response
Do not order from Sears online. I tried to cancel an order made the same day and was told it could not be done until lit was "processed". I called the following day and customer service said the order was cancelled. Lie. I tried to deny the charge but the bank was not...
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3 comments
Anonymous
#765538

So right I responded to their company post and did not even get a response. That is a sinking ship for sure!

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Review
#463915 Review #463915 is a subjective opinion of poster.
Service
Sears Shipping Service
With Official Company Response

Sears in Ben Lomond, California - Postponed delivery three times

He I am waiting on a Saturday for sears to delivery my mattress. They wee supposed to deliver it last Saturday. I called at the end of the delivery time last Saturday for them to tell me it won't be until Sunday. Then on Sunday, the same thing, not till the following Saturday, which is today. Now, guess what? You got it, not until tommorrow. That makes four weekend days that I have waited at home on my only days off for a deliver yet hat was never to happen. And not once did sears tell me they were not going to deliver. I had to call them each time. Their service is non existence. I will never ever ever order anything from sears again.
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1 comment
SearsCares
Sears Response
#759878

Kennnnn,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry for the difficulties you have experienced with the delivery of your mattress. We can truly understand how frustrating it can be having your delivery pushed back several times. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Kennnnn), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Review
#463909 Review #463909 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears in Medford, Oregon - Lost a Great Customer Because of Fees

Sears has lost my business with lousy customer service and greedy fees. They talked me into getting a credit card (to save money) and then when I moved they didn't call me when a payment was overdue. I had to find out when they dinged my credit report. I then paid the balance and they continued to charge me fees and wouldn't correct that. They have lost my business forever! I am 54 years old and have shopped there forever and have a credit rating of 750-800 yet the lady I talked to didn't care if they lost my business forever over $50 in fees. Amazon.com, here I come.
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1 comment
Anonymous
#775121

Your issue is with citi bank, sears is only the name on rhe card, citi is the bank that backs the card.

Review
#463764 Review #463764 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$64
With Official Company Response

Sears in Elkridge, Maryland - 21+ days wait for refund

Sears deliberately, as a part of corporate policy, extends the time YOUR money remains in THEIR bank account. I presented a legitimate return. They accepted it, and told me to wait 7 to 10 days. No refund cleared my bank [I used a debit card] and 10 days later I called. I was told different excuses by different people, 7-10 BUSINESS days" and "7-10 days for us to process PLUS 7-10 for bank to process" "we are sending you a check" [which also has a multi-day float] "we sent the check to the delivery address, although we have your home address". After 30 minutes of being passed around, I asked for the supervisor, who, I was told "on break". I had no choice but to leave my number. I missed taking the call when it came in. The message did not address my question. I called back, and asked for the supervisor by name. Their phone system hung up on me. Although they are rude, I was never agitated. This return is in the thousands. It is 12/12, I need the money before Christmas, Sears is Scrooge.
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1 comment
SearsCares
Sears Response
#759885

Anonymous,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry for the difficulties you have experienced with the return of your recent order. We can truly understand how frustrating it can be having to wait for a large sum of money to be refunded to you account. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous463569), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Review
#463569 Review #463569 is a subjective opinion of poster.
Loss
$2100
I am very upset with Sears as an employee bec i feel like we have horrible customer service (and we do) i get upset bec my customers are upset that they been connected 7 different times. I use to work in Sears Winter Park Florida call center for customer service and...
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2 comments
Anonymous
#788271

Totally understand you just need another job

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Review
#463412 Review #463412 is a subjective opinion of poster.
Product
Sears Protection Plan

Sears in Tampa, Florida - Something

MY ORDER # 595988615 WAS TO BE DELIVERED DEC, 10 WAS CANCELLED, WAS RESCHEDULED FOR DEC. 12 AND WAS CANCELLED TOO. I BOUGHT THE CHAIR ON NOV. 21......WHAT IS WRONG WITH YO PEOPLE. I WILL THINK TWICE BEFORE I BUY FROM SEARS AGAIN. i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i.
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1 comment
Anonymous
#756955

Your first mistake was to expect any sort of service or support from Sears. Your only saving grace will be if you keep your word and never shop Sears again.

Review
#463311 Review #463311 is a subjective opinion of poster.

Sears, pakaging was plain terrible.

I just bought a $200 tool set for my boyfriend for christmas. When it got here the box was falling apart. You could tell they just taped up the rips in the box and sent it anyways. When I tried to pick the box up, a smaller box feel out of the bottom. There was no bubble wrap or any thing to keep it from bouncing around. And if that wasn't enough, the smaller box that actually contains the tools looked just as bad. I will have to find another one to put the tools in. I will never be a sears costumer again. I'm am pissed.
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1 comment
MikeBrady
#756902

Often the shipper will "repair" a box that is damaged so don't get pissed at Sears just yet. And no, you don't have to find something. Contact the shipper and Sears and one of them should take care of damages.

Review
#463309 Review #463309 is a subjective opinion of poster.
I simply wanted to put an item on layaway from sears.com. My first attempt at it, I tried to set up a profile and the webpage was extremely cumbersome. I finally got to the product after almost pulling out my hair. It rejected my initial payment due to incorrect...
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1 comment
Anonymous
#765543

Check out the review number 22 on this site. It will explain it all.

Review
#463122 Review #463122 is a subjective opinion of poster.

Sears in Waukegan, Illinois - Ordered tires online. Drove more than halfway (20 miles) to find out purchase rejected.

I ordered a set of four tires online from Sears.com and received confirmation email that it was scheduled for store pickup. Fortunately, I had the sense to call before I drove 30 miles to pick it up (this was the nearest Sears store that had the tires I needed). I was informed by the Sears Auto Center associate that the my order was rejected and that they were out of stock. I never received a notification about this. He said the system may not be current and promised to double check the stock room and call me back. After waiting two days without a call, I called them back. This time another associate answered the call and told me that they were completely out of stock and that he will talk to his manager and call me back with some options, since I bought these tires on sale. Three days later, I'm still waiting for a call. I am doubtful that they will call. I'm so frustrated. I could've bought the same tires for the same price from two other vendors during the holiday sale, but now I will have to pay full price. A very frustrated customer, Rad
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1 comment
MikeBrady
#756348

So you called first before driving or you drove 20 miles before finding out? Better get your story straight.

Review
#462887 Review #462887 is a subjective opinion of poster.

Sears free box spring black friday deal is kidding(without box spring)

I ordered Beautyrest Recharge Bromont Plush Queen Mattress on sears.com during the free boxsprings sale.(Black Friday deal) Mattress arrived, no box springs included. I called Sears customer service and was told that that mattress isn't free box spring event. (they said they didn't sell that mattress with free box spring.) so they said they can't send me free box spring!! WHAT!!! ARE YOU KIDDING ME??? you can still google it http://slickdeals.net/f/6447538-sears-black-friday-beautyrest-recharge-bromont-plush-tighttop-queen-free-boxspring-59 and many other things. I also found not only me but also there are people who didn't receive free box spring. you(Sears) advertised free box spring black friday deal and then said it didn't happen?? I really want receive box spring(of course no charge) that's why I bought mattress at sears on black friday. my order number 601215855 please, check!! thanks!!
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1 comment
Anonymous
#765544

I think this is how they are keeping the store open at this point. They are taking money from the customers, using it and not refunding in a timely fashion.

With 2.8 BILLION dollars in debts they seem to have resorted to this sort of tactic in most of their depts.

also Lampbert is going to try to sell off the auto store to pay down some of their debts. I would avoid Sears altogether.

Review
#462698 Review #462698 is a subjective opinion of poster.
Loss
$200