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I simply wanted to put an item on layaway from sears.com. My first attempt at it, I tried to set up a profile and the webpage was extremely cumbersome. I finally got to the product after almost pulling out my hair. It rejected my initial payment due to incorrect...
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1 comment
Anonymous
#765543

Check out the review number 22 on this site. It will explain it all.

Review
#463122 Review #463122 is a subjective opinion of poster.

Sears in Waukegan, Illinois - Ordered tires online. Drove more than halfway (20 miles) to find out purchase rejected.

I ordered a set of four tires online from Sears.com and received confirmation email that it was scheduled for store pickup. Fortunately, I had the sense to call before I drove 30 miles to pick it up (this was the nearest Sears store that had the tires I needed). I was informed by the Sears Auto Center associate that the my order was rejected and that they were out of stock. I never received a notification about this. He said the system may not be current and promised to double check the stock room and call me back. After waiting two days without a call, I called them back. This time another associate answered the call and told me that they were completely out of stock and that he will talk to his manager and call me back with some options, since I bought these tires on sale. Three days later, I'm still waiting for a call. I am doubtful that they will call. I'm so frustrated. I could've bought the same tires for the same price from two other vendors during the holiday sale, but now I will have to pay full price. A very frustrated customer, Rad
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1 comment
MikeBrady
#756348

So you called first before driving or you drove 20 miles before finding out? Better get your story straight.

Review
#462887 Review #462887 is a subjective opinion of poster.

Sears free box spring black friday deal is kidding(without box spring)

I ordered Beautyrest Recharge Bromont Plush Queen Mattress on sears.com during the free boxsprings sale.(Black Friday deal) Mattress arrived, no box springs included. I called Sears customer service and was told that that mattress isn't free box spring event. (they said they didn't sell that mattress with free box spring.) so they said they can't send me free box spring!! WHAT!!! ARE YOU KIDDING ME??? you can still google it http://slickdeals.net/f/6447538-sears-black-friday-beautyrest-recharge-bromont-plush-tighttop-queen-free-boxspring-59 and many other things. I also found not only me but also there are people who didn't receive free box spring. you(Sears) advertised free box spring black friday deal and then said it didn't happen?? I really want receive box spring(of course no charge) that's why I bought mattress at sears on black friday. my order number 601215855 please, check!! thanks!!
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1 comment
Anonymous
#765544

I think this is how they are keeping the store open at this point. They are taking money from the customers, using it and not refunding in a timely fashion.

With 2.8 BILLION dollars in debts they seem to have resorted to this sort of tactic in most of their depts.

also Lampbert is going to try to sell off the auto store to pay down some of their debts. I would avoid Sears altogether.

Review
#462698 Review #462698 is a subjective opinion of poster.
Loss
$200
I have a major problem and need some help. I have a dishwasher that I have been calling Sears home repair on because it's under warranty with them almost every month for the past month because it wasn't washing the dishes properly. They were last out here with A&E...
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3 comments
Anonymous
#765557

I'll bet you will have to sue before you get a DIME from these people.

They really don't care about your damage and will try to shut you up. Y offering you a gift card.

I would get a lawyer if I were you. They won't give you anything if you don't.

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Review
#462301 Review #462301 is a subjective opinion of poster.
Loss
$40000
Tags
  • dishwasher breaks
  • House damage
  • Dishwasher leaked
I've called over 50 times to get warranty work on my dish washer and wasted weeks trying to get that done. The big reason for that many calls is that the idiots kept on hanging up on me, transferring me and disconnecting me, and losing my profile and complaint time and...
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1 comment
Anonymous
#775125

Yes because you have to wash a dish by hand, a company the hires many people, should be out of business, meaning that all of these people will not have a way to pay for there home, feed there kids. Yes this all should happen because you havr to wash a dish by hand.

Review
#462269 Review #462269 is a subjective opinion of poster.
Product
Sears Protection Plan
Loss
$2600

Sears protection plan

the protection plan is ajoke on cellular phones you send them off for 2-3 weeks and do with out until thay send you a gift card consumer cellular is ajoke thay want help people eather don't buy anthing from sears. these place sell junk and motoroa phones is junk don't shop at sears thay tell lies and thay hire all Mexicans and chinanees people from far off states . buy from sprin or bark mobile local not from far off people .you cant get refund on things at sears you have to take gift card and I like cash not check it my money and I want a refund don't buy sears there liers and cheaters .
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Review
#461891 Review #461891 is a subjective opinion of poster.
Loss
$15
With Official Company Response

Sears - Purchased a $900+ treadmill and credit card was not billed until a month later

Purchased a treadmill in-store and for some reason my card wasn't charged until a month later, also paid extra for weekend delivery they made an error on that request as well, nothing like being on the phone with people who don't have answers and apparently the in-store experience is the same. This will be my last purchase at Sears, in the past have purchased a prior treadmill, dryer, refrigerator with no issues but not at this location. Maybe if I do reconsider it will be online where I can handle all request on my own instead of dealing with a salesperson who does not know how to handle a purchase.
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3 comments
Anonymous
#1315713

We were billed 4 months later for a transaction that they under billed! Worst customer service ever!

SearsCares
Sears Response
#753737

Dear Anonymous,

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle issues from start to finish with one dedicated Case Manager. I found your post here and wanted to reach out and offer our assistance with the multiple issues surrounding your recent treadmill purchase. We'd like to offer the assistance of a dedicated Case Manager who can speak with you and discuss possible options to help resolve the issues you mentioned above. We value your business very much and want to make sure that everything that can be done help you is being done. At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your treadmill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the following code that I've created for you (Anonymous461806), for reference to your issue and we do look forward to speaking with you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

SearsCares
Sears Response
#753311

Hi Anonymous461806,

We appreciate you taking time to post so that we are aware of what you have experienced with your recent treadmill purchase; it is obvious how this has been a disheartening matter for you. We value your loyalty to Sears and to this end we would like to offer our assistance. My name is Brian and I am a member of the Sears Cares Social Media Support team. We would be happy to have a case manager follow up with you to provide further assistance and give feedback to the appropriate management team. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned (anonymous461806), to reference your post to smadvisor@searshc.com. Again, thank you for bringing this to our attention; we look forward to speaking with you soon.

Thank you,

Brian R.

Social Media Moderator

Sears Social Media Support

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Review
#461806 Review #461806 is a subjective opinion of poster.
With Official Company Response

Sears in Honolulu, Hawaii - Over Charged for Online Orders

On 12/02 (Cyber Monday), I shopped on SEARS.COM to order a refrigerator (item#: 04670312000) with a price of $1,499.99 and a Range (item#: 02246892000) with a price of $1,223.99. I saved the cart to review with my wife that evening before I purchased. When I went to purchase, the price of the refrigerator increased to $2,399.99 (what a shock). I even searched SEARS.COM for the refrigerator again and the price came up at $1,499.99, but when I added it to my cart, the price jumped up to $2,399.99. No matter what I did, I could not get the lower price. I called SEARS the next day to ask what I was doing wrong and they could not give me a good answer. The current price of the refrigerator was now at $1,729.99. I asked if SEARS would honor the $1,499.99 price and they would not. The did offer a 5% refund, which I accepted. Now, when I placed the order, I got a big shock when my email confirmation came through. The prices did not match what was in my cart when I made the purchase. Good thing I checked closely. The refrigerator increased from $1,727.99 to 1,893.59 and the range increased from $1,223.99 to 1,277.54. This is a total cost increase of $219.15. I called SEARS and spoke with Marvin and he said that my order shows different costs and the order confirmation that I received was wrong and that I would get a new one. To date, I have not received an updated detailed order confirmation for what I purchased. Marvin did agreed to refund $90.42, but this is no ware near the $219.15 that I was over charged. I feel ripped off and SEARS is not doing anything...
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2 comments
SearsCares
Sears Response
#753325

Dear Anonymous,

My name is Brian and I am part of the Sears Social Media Escalations team. We are sorry to hear that your most recent online experience was such an unpleasant one, and apologize for the confusion surrounding the pricing of your appliance purchases. We can understand why you would be more than a little concerned at this point, and we definitely want to see how we can earn your trust back. We would like the opportunity to discuss this situation in more detail, and the chance to ensure that issue is corrected to your satisfaction. Please send the following information – contact #, screen name (Anonymous461683), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

Anonymous
#753324

Dear Anonymous,

My name is Brian and I am part of the Sears Social Media Escalations team. We are sorry to hear that your most recent online experience was such an unpleasant one, and apologize for the confusion surrounding the pricing of your appliance purchases. We can understand why you would be more than a little concerned at this point, and we definitely want to see how we can earn your trust back. We would like the opportunity to discuss this situation in more detail, and the chance to ensure that issue is corrected to your satisfaction. Please send the following information – contact #, screen name (Anonymous461683), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

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Review
#461683 Review #461683 is a subjective opinion of poster.
Loss
$129
With Official Company Response
I am beyond disappointed and frustrated with Sears sales and customer service. On Thursday, November 28, 2013 we purchased 1.) Kenmore GAS RANGE and 2.) Kenmore under cabinet RANGE HOOD. Delivery/installation was set up for December 3rd, 2013. On the scheduled date,...
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2 comments
SearsCares
Sears Response
#752711

DissATISfied20132013,

We thank you for posting about this situation concerning you gas range purchase. My name is Liz and I am a member of the Sears Cares Escalation Team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. We would appreciate the opportunity to look into this further and discuss your experience. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (DissATISfied20132013), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R

Social Media Moderator

Sears Social Media Support

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Review
#461539 Review #461539 is a subjective opinion of poster.
With Official Company Response

Sears in Scottsdale, Arizona - Appliances break; sales people lie

Update by user Jan 22, 2014

Update 1/23/2014

Ok. So I email the guy below who has someone call me who leaves me a voicemail.

I call back and leave her a voicemail. That was THREE weeks ago. Thanks Brenda, wonderful customer service to take a pissed off consumer, act like you care, and then never call them back. ARE YOU KIDDING ME?

So, they have me by the ropes as I know have an ice maker that still does not work. I look up that it is technically still warranteed, so give it another shot. Two visits and three technicians later they say they have it fixed but there is no water pressure. Well there was before you started messing with it.

So now they have screwed up the water line but refuse to take responsibility. Then on TOP OF IT, as they walk out the door saying it is fixed the fridge starts setting off a not working alarm. They of course say it is fixed but of course IT IS NOT. NEVER EVER HAVING THEM BACK.

THREE MONTHS AND STILL NOT FIXED. WASTE OF TIME AND MONEY. CALL SOMEONE ELSE WHO IS QUALIFIED AND CARES. SEARS OBVIOUSLY DOES NOT CARE ONE BIT.

OK. On top of all the other problem they did they forgot to secure the waterline to the back of the fridge so it wipes around and makes a rattling noise everytime the water is used. How long before the unsecured water line ruins my very expensive solid hard wood kitchen cabinets SEARS?

Really? You guys can't do anything right.

Original review posted by user Dec 03, 2013

I was in the market for a new fridge. Salesperson said Electrolux was top of the line (also most expensive). We bought it. Two years later, the ice maker breaks. The repair guy comes out and says they never last more than two years. Then the computer hard drive in the fridge breaks two years in too. Repair guy says they are one of the worst fridges. So Sears has no integrity. We also bought a microwave from them. It only had a 90 day parts warranty and broke after 6 months. Repair guy comes out, yeah these door latches break all the time in this unit. Sears has no integrity and sells products they know to be defective since they also repair them.....and makes lots of money repairing the defective products they sell. Don't buy from SEARS!
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4 comments
LTCC
#776853

As long suspected....the SEARSCAREs posts are nothing more than a PR/Damage Control measure.....Keep throwing that dirt on your coffin SEARS....

Anonymous
#776844

OK. On top of all the other problem they did they forgot to secure the waterline to the back of the fridge so it wipes around and makes a rattling noise everytime the water is used.

How long before the unsecured water line ruins my very expensive solid hard wood kitchen cabinets SEARS?

Really? You guys can't do anything right.

Anonymous
#776836

Ok. So I email the guy below who has someone call me who leaves me a voicemail.

I call back and leave her a voicemail. That was THREE weeks ago. Thanks Brenda, wonderful customer service to take a pissed off consumer, act like you care, and then never call them back. ARE YOU KIDDING ME?

So, they have me by the ropes as I know have an ice maker that still does not work. I look up that it is technically still warranteed, so give it another shot. Two visits and three technicians later they say they have it fixed but there is no water pressure. Well there was before you started messing with it.

So now they have screwed up the water line but refuse to take responsibility. Then on TOP OF IT, as they walk out the door saying it is fixed it the frigerator starts setting off a not working alarm. They of course say it is fixed but of course IT IS NOT. NEVER EVER HAVING THEM BACK.

THREE MONTHS AND STILL NOT FIXED. WASTE OF TIME AND MONEY. CALL SOMEONE ELSE WHO IS QUALIFIED AND CARES.

SEARS OBVIOUSLY DOES NOT CARE ONE BIT.

SearsCares
Sears Response
#753266

Hi Sak,

Thank you for taking time to provide feedback about your appliance repair encounters, we can see how this has caused you some discouragement. We know how upsetting it can be to purchase new appliances that turn out to fail to meet your expectations and to this end we’d like to follow up with you. My name is Brian and I am a member of the Sears Cares Social Media Support team. We would like to put you in contact with a case manager for further assistance. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (sak), to reference your post to smadvisor@searshc.com and a case manager will contact you directly. Again, thank you for posting and we look forward to speaking with you soon.

Thank you,

Brian R.

Social Media Moderator

Sears Social Media Support

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Review
#461423 Review #461423 is a subjective opinion of poster.
Loss
$2999
Tags
  • appliances sears