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RECENTLY I PURCHASED A CRAFTSMAN GARAGE DOOR OPENER AND PAID THE $150 TO HAVE IT INSTALLED. SEARS INFORMED ME SOMEONE WOULD CONTACT ME WITHIN A FEW DAYS. I WAS CONTACTED AROUND 10 PM ON A SUNDAY NIGHT. THEY OFFERED THE NEXT DAY 1-4 PM. I INFORMED THE GUY I NEED THE...
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1 comment
David
Sears Response
#770537

Hi tkey123,

Thank you for posting about your Craftsman garage door opener repair. We apologize for the inconvenience and confusion you have encountered. My name is Brian and I am a member of the Sears Social Media Support team. I would like to take this time to offer our assistance. We would be more than happy to have a case manager follow up with you in order to address your garage door repair need. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (tkey123), to reference your post to smadvisor@searshc.com. Again, thank you for taking time to bring this matter to our attention; we look forward to speaking with you soon.

Thank you,

Brian R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#469527 Review #469527 is a subjective opinion of poster.
Service
Sears Installation
Loss
$640

Sears review in Hammond, Louisiana: Terrible ACHEAT system install

Hade AC/Heat system install and it's been a nightmare from day one. System hasn't worked right from the start and salesman refuses to call me back. The worst customer service I've ever seen. Chicken *** all the way around!!! I had to talk to 5 people and "bosses" just to get someone to call me back and they were rude and combative. I'm going to make it my daily thing to give sears *** for the rest of my life and I'm only 35. They have cost me money and time. The salesman is named, Alex O'Cain, and he is not to be trusted.
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1 comment
David
Sears Response
#769862

Dear Anonymous 469262,

We’re thankful for taking the time to post and share your AC/Heat system situation, and we apologize for the troubles encountered when you reached out to us for assistance in reference to the installation. My name is Edwin and I’m with the Sears Cares Social Media Support team. We’d like to speak to you and provide you with any assistance deemed necessary to make sure this issue is resolved. Please send the following information – your parents contact #, screen name (Anonymous469262) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#469262 Review #469262 is a subjective opinion of poster.
Loss
$5000

Signed YOU up for a SEARS credit card

To all my former Sears customers, I would like to start off this New Year with a sincere apology. I estimate that there are thousands of you. I am a very attractive and tall woman with spiky hair and beautiful green eyes. As a cancer survivor, and recently being diagnosed with other pre-cancerous conditions, I wish to make this apology. It is weighing down on my soul. It was a job requirement and demanded by Sears for employees to sign up as many Sears credit card customers as possible on a daily basis. There was a small financial incentive to the employee that secured each new credit card – but a tremendous incentive to Sears for us to acquire each one. In fact, it was so important for Sears to sign up new credit cards, that district managers and their supervisors called every day to see what the new credit card numbers were. Long time employees were brought to the manager’s office to review their monthly credit card stats. The employee was sometimes told they must get their numbers up – credit card applications, product “protection” warranties, and merchandise replacement agreements – or be fired. Some of my co-workers were brought to tears during these one-on-one meetings. I am sure that so many of you left Sears unaware that you had just opened a credit card because of the sneaky, manipulative way that this was done. I hope you have looked at your bill and see the way the $15 you saved (when opening the card) is now costing you 25% interest. I was also affected as a Sears customer; when Sears tried to convert me from a Sears card to a Sears Master card without my permission. This was supposed to be a convenience for me… what a surprise that Sears would try and get 25% interest on all my purchases outside of SEARS! What a shame that Sears cannot make money on their products and craftsmanship that once had them as a leading retailer… back in the day. I hope by providing this information, you can decide for yourself whether you and your family should remain as Sears credit card holders.
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5 comments
Mike_mn
#807578

That is an unrealistic expectation to impose on emplyees. You should all get together and contact an attorney to see if a class action lawsuit is applicable.

Daymien
#772374

This is so true. I am also a sears employee.

I have seen coworkers with 35+ years in FIRED because they didn't *** enough people into signing up for credit cards.

I couldn't agree with you more.

:sigh

Anonymous
#768670

I, for one, am paying off my card and want nothing further to do we this store ever again. I have been a faithful cardholder for over 35 years and they tried to swindle me on an order that I never received but was charged for just the same.

this store is not the Sears we all knew and loved as kids and that our parents shopped at. They are greedy, rude and condescending and their merchandise is now substandard.

Courtnie
#768552

Got fired didn't you? Either way, you are not revealing anything that shocking. ALL retail stores do the same.

Sara L
#768590
@Courtnie

I don't think it's fair to just assume she was fired. It is possible that she just feels bad for the role she played in this, it's not hard to find alot of complaints from people who ended up with Sears credit cards/Mastercards that they were not even aware they had signed up for.

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Review
#468673 Review #468673 is a subjective opinion of poster.
Service
Sears Replacement

Sears review in Manchester, Connecticut: Garage door opener installation rip off!!

I purchased a garage door opener and installation from Sears. The installation cost was $129.99. When the technician came to do the installation he claimed I needed special brackets to mount the motor. 6 feet at $10/foot and special brackets to mount the sensors for $40. When I inspected the installation the motor brackets were nothing more than strips of perforated metal that cost less than $6 online and every installation requires these. There was nothing special about it. The sensor brackets cost $5 online. Therefore I paid an extra $100 for basically what should have been covered in the installation cost I prepaid. It's a scam! Never, ever use Sears installation for anything as they are crooks!!
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1 comment
David
Sears Response
#769938

Hi pembriano,

Thank you for posting about the costs of your new garage door opener installation. We understand the importance of being charged a fair price for goods and services. My name is Brian and I am a member of Sears Social Media Support team. I have read your post and I would like to take this opportunity to extend our offer of assistance. We would be more than happy to look into the charges you incurred with your garage door opener installation and address your concern to a satisfactory resolution. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (pembriano), to reference your post to smadvisor@searshc.com. Again, thank you for taking time to bring this matter to our attention; we look forward to speaking with you soon.

Thank you,

Brian R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#468440 Review #468440 is a subjective opinion of poster.
Service
Sears Installation
Loss
$100

Sears review: Incorrect delivery dates after weeks wrong item delivered

When placing my order for a stainless steel self cleaning range, the delivery date was listed as December 20th. I let my tenants know that they would have a new working stove on that date. On the 20th I check with them only to find out there was no delivery. I contact Sears and they tell me that they did not have the item from the warehouse and I would receive an email, delivery would be on December 26th. When they came on the 26th they could not find the gas shut off valve so they would not deliver, as they could not disconnect the old stove. I called them within 15 minutes of leaving with the information on the valve location and was told they had to reschedule for January 2nd. January 2nd came and I check with the tenants to find out that they delivered a range, dropped it in the kitchen in front of the other range and left. The range they brought was the incorrect range, white basic model not self cleaning, not clock, and dented. Upon calling customer service once again and speaking with a manager (they all read off a script) they tell me they do not disconnect gas stoves. If this was the case then why didn't leave the stove on the first delivery. They have no answer but, will document to eliminate future problems. They will not remove the stove they delivered and bring the correct one (maybe) until January 10th. There is no concern to correct their mistake, I am supposed to leave the wrong range sitting in the kitchen, in front of the old range for 8 more days. Nothing you say, can get them to handle the situation.
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1 comment
David
Sears Response
#767318

Anonymous468166,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry to hear about you had an unsatisfactory experience with the recent purchase of your range. We can truly understand how frustrating it can be to receive the wrong item and then have to wait an extended period of time before you receive the correct item that you had hoped to receive. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous468166), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#468166 Review #468166 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears review in Savannah, Georgia: Only received partial shipment

Sears owes me one "00939118000P". I placed my order on Black friday #600556159 and have yet to receive one part. Upon opening my item I realized there had been a mistake. I used sears.com to find no way of reporting a problem. Finally I sent an email to customer service. Then did a chat session with CS India. Fun. They assured me I would here something in 2 days. %days later nothing. Then I call customer service which I can't understand. Do you "sears" think that outsourcing is the best way to provide customer service to the U.S. ??? The mess up is easy to identify if two items combined weight equals almost a hundred pounds and I receive one item that weighs 54lbs then one item is missing. Sears ***'t that as order received. What? The box says 1 of 1 items. it should be 1 of 2 items. Or two of two items. My totla order weight should have been close to 100lbs not 54lbs. Customer service keeps saying the are tracking it. You can' t track an item that you didn't ship. Come on people. Elementary math. Pull up the shipping invoice. What does the weight say? what should the weight be? Ta dahhhhh! Something is not adding up. What could it be? This is unbelievable. Really? Ok so now I finally get two different Americans. Beth #251095 and Shana #402312. They promise an email in 2 more days. Wow! So my question is this… "Sears" Do you really not care??? Now dealing with Executive offices 1-888-572-8119 Raqueal ext.# 20 but still no where. No return phone call or email.
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3 comments
Anonymous
#807583

Another good reason why we stopped shopping at Sears. They lost a sale due to the fact the manager refused to wave the $50 delivery fee on an appliance we were looking at.

We found the exact same thing at Home Depot and not only did they give us free shipping, but a huge discount after we explained how ignorant Sears employees were, not to mention they had no idea what products they were selling.

They kept looking up our questions online. I could do that too.

Mike_mn
#807580

Whatever happened? Did you get the correct items, and missing ones?

Are you supreised it was the worng item, AND, the rest are not delivered?

If they siimply responded that they were out of stock, you would have canceled the order and went elsewhere.

By sending you only 1 item, and the wrong item, they have your money!

I stay away from Black Friday online ordering. and never buy online ship to store!

David
Sears Response
#767315

ajwaldrop5564,

We apologize for the lack of direct contact with your case manager. We will forward this post to their attention.

Thank you,

Kurt M.

Social Media Moderator

Sears Social Media Support

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With Official Company Response
Review
#468159 Review #468159 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$150

Sears review in Cicero, Illinois: Requested Regional &/or District Mgr. to call countless times. No call

RUN FROM SEARS!! TERRIBLE CUSTOMER SERVICE!! They do the delay, delay, delay tactic, telling you that you will be contacted within 24-48 hours, over & over & OVER AGAIN. No call back!! The whole experience from start to finish was exasperating. I had all this bad experience (Too long & detailed to go into)in 2 states with them, just to make a purchase. PLUS the refrigerator (A Kenmore of course) makes more noise than any old refrigerator I ever had!! IF SEARS EXECUTIVES WONDER WHY SEARS HAS TAKEN A DIVE IN SALES, THEY MAY WANT TO READ & LISTEN TO IT'S VERY OWN CUSTOMERS! I spoke to the Oakbrook general manager in person, 2 days after my purchase. Said he would call in 24-48 hours. Never called. Even after I then started calling everyday! I then requested the regional & distr. mgrs to call, SAME STORY! This has been going on 7 weeks now. DO NOT buy from SEARS!!
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3 comments
Viaan
#769542

And the outcome with Kurt was? Betting nothing.....please enlighten us.

Anonymous
#769534

Dear SEARSCARES I see you are trying to do damage control but we are on to you.I really doubt your team has helped anyone on this site or all the other sites i have seen where people write the truth about you we are on to you and will spend our money elsewhere somewhere we can trust not you and by the way your fake warrinties that you sell are gonna get you in trouble because we are on to that to.and Kurt sears will fire you with out cause someday there are many lawsuits going on right now you might want to seek better employment.

David
Sears Response
#767307

Anonymous468038,

I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry to hear about your recent experience with your refrigerator and the level of customer service that you experienced. We can truly understand how frustrating it can be to have a new appliance not meet your expectations and then not to receive the assistance needed to resolve your concerns.. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous468038), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Kurt M.

Social Media Moderator

Sears Social Media Support

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With Official Company Response
Review
#468038 Review #468038 is a subjective opinion of poster.
Service
Sears Manager

Sears review in Glendale Heights, Illinois: Never kept extended payments promise but charged my bank card.

I bought a new furnace in November 2013 and it costs 2,530. The sales person offered extended payment option with Sears Home Improvement card which I signed for but the sales rep asked for a credit card guarantee. Instead of charging the Sears Home Improvement card with extended payments, the full amount was charged to my bank card. I called my bank card, who asked me to contact only Sears. I called the Sears number found at the back of my Sears card which was answered by Citi bank, who told me that they can not help. When I called corporate office at 18002225030 ext 4800, I was asked to call credit dept. They asked me to contact District office at 7084783146, which I called and I was transferred to different sections, took the information and promised to reverse charges on my bank card and recharge Sears card. All this happened between Nov 20 to Dec 18. Still the charges were not reversed on my bank card. Sears failed to honor their promise for extended payment.
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Review
#467868 Review #467868 is a subjective opinion of poster.
Product
Sears Credit Card
I bought a Wii U and a Kuerig and many other things as Christmas gifts this year. I go there quite a bit and just about everytime, I use coupons. I eventually saved enough points to buy a nook hd free with my points, so I did that. I also used a coupon to get more...
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2 comments
Anonymous
#1328441

It is a scam I received an email that I had 70.00 in shop your way surprise points towards appliances went to redeem them was informed at check out that I only had nine dollars in points redeemable yeah I had 70.00 reward points alright but I had to spend 499.00 to redeem them are you kidding me what kind of a rip off is this . They can keep their reward points and put them where the sun don't shine it's all a scam to get you to put money in there pockets.

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Review
#467808 Review #467808 is a subjective opinion of poster.
Product
Sears Coupon
Sears review - WORST Customer SErvice Experience- EVER!!!  Kenmore Elite Dishwasher
My parents purchased a Kenmore Elite dishwasher for me last Christmas. A couple of weeks ago a small rubber fitting blew out. I called 1-888-Kenmore to see about getting a new piece. I was told to get that piece I would have to purchase the entire pump assembly for...
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3 comments
David
Sears Response
#766444

SarahB2013,

We apologize for the troubles you’ve experienced with your dishwasher service. My name is David with our Sears Social Media Support team. We see you are working with one of our case managers. We will make sure to forward your post to you case manager’s attention.

Thanks,

David W.

Social Media Moderator

Sears Social Media Support

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With Official Company Response
Review
#467685 Review #467685 is a subjective opinion of poster.
Loss
$650
Tags
  • Kenmore Customer Service