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With Official Company Response
I will never, ever buy anything from Sears again. I received an email yesterday morning stating that Sears was offering many Black Friday prices. I went online, saw what I wanted for my husband, and purchased it, using my paypal account. I received an email...
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3 comments
Anonymous
#765587

Using foreign people to answer the phones is not helping. Sears uses them because they will work for less money.

They don't care about you, tour family, or your Christmas shopping. They are 2.8 billion dollars in debt and do whatever they have to in order to stay in business including stealing, lying and using customers. Check out review number 22 about employees's and how they are treated and not trained. Usually Pay Pal can get things fixed but if they can't then I would call the BBB and the attorney general in your state.

I think it is a travesty that they would do that to a young family right before Christmas. Good luck!

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Review
#459594 Review #459594 is a subjective opinion of poster.
Loss
$300

Sears in Duncanville, Texas - Rude rude rude

theres a cashier named Janette but she called herself jp. every time i check out in her section and she is working with other people she is so rude to them! shes nice to the customers, yeah. BUT if i see that shes treating her coworkers with bad manners it gets me upset and it looks unprofessional. and if im in line behind someone shes checking out it will take hourssss cause she likes to stand there and talk for days and days i just need to get my stuff and go home. the manager needs to talk to her.
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Review
#459453 Review #459453 is a subjective opinion of poster.
Service
Sears Cashier
Tags
  • redbird mall

Sears in Grantsville, West Virginia - Ordered SuperCut band saw blades

First blade opened has kinks, bent teeth and a cut in the band! This not something that happened in shipping as the package was not damaged. The blade was hit HARD, somehow, and shipped anyway. Every email I have sent comes back that it cannot be delivered. We didn't realize this 'company' is not part of the SuperCut operation and not sure how they are selling that brand! Have been reading all kinds of complaints on this company since this happened. Getting to the point where we hesitate to buy 'made in USA! Companies like this are only interested the dollar.
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1 comment
grace_patten
#762881

Finally they replaced 1 blade, but refused to pay the postage for us to return the bad one.

Review
#459442 Review #459442 is a subjective opinion of poster.
Loss
$31
With Official Company Response

Sears in New York, New York - Problem delivering washing machine

The was absolutely the worst customer service I've ever experienced. When I ordered a washing machine which was scheduled to be delivered three days later, the person who took my order apparently placed the order with the installation department instead of the delivery department. So, if I understand correctly, the installation department canceled my order. But no one contacted me and so when I called to try to find out why they didn't show up, I just entered an endless loop of providing the same information again and again and being passed from one department to another without anyone being able to reschedule the delivery. While on hold (with the 11th person), I started chatting with a customer service rep at the same time. Over an hour later he finally indicated that the washer would be delivered two days later and that someone from delivery would contact me to confirm the two hour delivery slot. Needless to say no one did. When I called to try to find out when it would be delivered, it was the same experience. People couldn't locate my order, or they transferred me to another department, or they dropped the call, but no one seemed able to actually schedule this delivery.
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1 comment
SearsCares
Sears Response
#746761

Hello Anonymous,

Thank you for posting about your recent online purchase and member services experience, we can certainly see how this has been a confusing and aggravating situation. We know the importance of having purchases made online properly processed in order to provide the most accurate information when necessary; it appears this is not the case for you. My name is Brian and I am a member of the Sears Cares Social Media Support team. After reading your post, I am reaching out to you to offer some assistance. We would like the opportunity to put you in touch with a case manager who will work closely with our online, delivery and installation business partners. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned (anonymous459351), to reference your post to smadvisor@searshc.com. Again, thank you for posting and we look forward to speaking with you soon.

Thank you,

Brian L.

Social Media Moderator

Sears Social Media Support

Review
#459351 Review #459351 is a subjective opinion of poster.
Service
Sears Installation
Loss
$120
With Official Company Response

Sears in Dallas, Texas - Warranty is worthless

I cannot tell you how disappointed I am in Sears . I bought a new microwave oven combo AND WARRANTY June 30 2013. It broke mid October. I I have had three trips by the repairman . It is going on 5 weeks without a working oven. What happened to Sears standing behind its products? I thought the Warranty would have provided for a new oven by now. I called the BBB to file a complaint but I am still no better than I was last week, last month. I have spent close to $10K with Sears this year and I rue the day I bought this oven. I will not make this mistake again.
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3 comments
Anonymous
#765590

Don't fall for the "Sears supposedly cares" team. They will disappoint you the same way the call center does. Try the phone number provided below but don't expect anything.

Unfortunately Sears does not care about their customers anymore. Lampbert just wanted to acquire it to make money for himself, I think. He is 2.8 BILLION dollars in debt.

They resort to,anything they can to take, cheat, lie and insult to keep money that is not theirs. They will promise you the world and will not come through on any of the promises.

The only solution is to avoid this store altogether.

SearsCares
Sears Response
#746758

Hi Anonymous,

We appreciate you taking time to post about your combo microwave unit; we certainly can see how this has caused you to be disappointed. My name is Brian and I am a member of the Sears Cares Social Media Support team. We would like to have a case manager contact you directly to see what options are available to resolve your microwave repair needs to a satisfactory conclusion. So that a dedicated case manager may contact you directly, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned (anonymous459315), to reference your post to smadvisor@searshc.com. We apologize for the confusion and we look forward to speaking with you soon.

Thank you,

Brian L.

Social Media Moderator

Sears Social Media Support

Anonymous
#746334

If you haven't already call 1-800-479-6351 option 5 and demand a replacement. But be prepared for a fight.

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Review
#459315 Review #459315 is a subjective opinion of poster.
With Official Company Response

Sears in Warwick, Rhode Island - Poor customer service with defective oven

My defective gas oven / range is being replaced finally after 4 months of failed repairs. The gas oven does not ignite properly and randomly shuts off. The oven has not worked for the last 2 weeks. We sell cakes out of the home and have not been able to take orders. I was just told today (Friday) that the oven is being delivered today but not installed until Monday. When I called to complain about being without an oven for another 3 days the customer service folks did not help me. The customer service supervisor, Victor, told me he was the "top dog" and he would not give me preferential treatment. He told me we were lucky that we were getting an oven installed the next business day. He told me that if I didn't like his answer to call my local store manager. When I called the local store, the store manager would not speak to me. The appliance manager wasn't in. I spoke to an associate that could not help me.
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1 comment
SearsCares
Sears Response
#746754

Hello Anonymous,

Thank you for bringing your member services experience to our attention, we can see how this was disconcerting for you. We understand that after several months to finally receive a replacement range is an exciting time which has been adversely affected by your conversations with our members services teams. My name is Brian and I am a member of the Sears Cares Social Media Support team. After reading your post I am reaching out to you to offer our assistance. We would like to put you in contact with a case manager to provide further assistance and pass feedback along to the proper management team. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned (anonymous459256), to reference your post to smadvisor@searshc.com. Again, thank you for posting and we look forward to speaking with you soon.

Thank you,

Brian L.

Social Media Moderator

Sears Social Media Support

Review
#459256 Review #459256 is a subjective opinion of poster.
Service
Sears Manager
Loss
$200
Tags
  • Installation
My wife and I bought wedding rings from Sears without the extended contract. The rings had black enamel inlaid between leaves. After 1 year, the black enamel began peeling off of my wifes ring. Sears sent the ring to M & G where they nicely repaired the enamel for...
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Review
#459181 Review #459181 is a subjective opinion of poster.
Service
Sears Repair
Loss
$250

Sears kept $38.00 of my money

Update by user Nov 21, 2013

Well just got off the phone with sears cooperate and spoke with Blu. Very helpful supposed to b mailing me a $25.00 gift card.

Original review posted by user Nov 21, 2013

I bought 2 pairs of Levi jeans for my 7 yr old son. I needed a bigger size, tags still on them. I payed $24.99 each but lost my receipt. I called and was told it was an even exchange so no problem. I got there and the jeans were now on sale for $15.99 so I had no prob paying the difference. The manager told me I would have to take the lowest price the jeans were EVER sold. The computer said $5.99!!! For Levi's. I asked when sears ever sold Levi's for $5.99. She said there was no way of knowing. I said the jeans r here now for $15.99 can't I just pay the difference? She rudely said no and have me a $12.00 gift card which I have now. So sears took $38.00 from me and I have no jeans for my son. I went to writs a review and sears says before u post this negative review to give them a chance to fix the problem. I left 3 emails and never heard from anyone. I am a single mom and just trying to buy clothes for my child. This is pathetic what this company does to their customers and I will never shop there again. I've contacted seal investigative people to c what they can do!
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4 comments
Anonymous
#750066

The Sears return policy specifically states that "REFUNDS AND EXCHANGES WILL NOT BE GIVEN WITHOUT RECEIPT." You should be happy that they even offered you the opportunity for an exchange.

As far as using the lowest price, this is to mitigate the risk of people buying a pair of jeans for $5.99 and then trying to return them to get more back than they paid originally. Without a receipt there is no way for the store to know how much you actually paid.

Anonymous
#745562

Listen William I said I'd pay the difference assh*** so because I lose the receipt gives them the right to keep $38.00 of my money? And don't forget *** the tags r still on them so they plan on putting those jeans right back on the shelf and selling them, learn to read!!

Anonymous
#745517

YOU lose the receipt and this is theiir fault? It is nice that they are taking care of you but ID!0Ts like you is one reasons retailers have to raise their prices. YOU make a mistake nad assume they have to pay for it.

Anonymous
#745563
@William

Listen *** *** just because I lost me receipt gives Sears the right to keep $38.00 of my money? And don't forget the tags r still on the jeans *** so they r going to put them right pack on the shelf for sale.

So let's see... They get $38.00 from me and resell them for $32.00???learn to read ur the *** if u think that's right!

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Review
#458974 Review #458974 is a subjective opinion of poster.
Service
Sears Manager
Loss
$38
Tags
  • Sears children s clothing scam
With Official Company Response
I purchased a refrigerator two years ago and purchased a 5 year warranty at the same time. I have not had any major issues until now when the refrigerator stopped cooling. I called the 800 number for service and was told that I couldn't get a repair until a week...
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4 comments
SearsCares
Sears Response
#745499

Dear Anonymous,

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that a dedicated Case Manager will handle your issue from start to finish until you are satisfied that your issue has been resolved. The repair issue you explained above is very disappointing to hear. We strive to provide excellent products and services to all of our members and it seems that we've fallen short in this instance. We'd be more than happy to offer the assistance of a dedicated Case Manager who can help resolve your refrigerator repair issue. We value your business very much and want to make sure that everything that can be done to help you is being done. Please send the following information – contact #, screen name (Anonymous458887) that I have assigned you, and phone # used at time of purchase to SMAdvisor@searshc.com.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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Review
#458887 Review #458887 is a subjective opinion of poster.
Service
Sears Repair
With Official Company Response
Purchased a KitchenAid dishwasher from Sears in April 2012. I also paid Sears Appliance to instal professionally. In October of this year (approx 20 months later) the dishwasher developed a major leak which caused significant damage to the basement ceiling below. I...
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1 comment
SearsCares
Sears Response
#746738

Hi Anonymous,

We appreciate you taking time to post about the issues with your dishwasher, we understand how this has been a challenging and disappointing experience. My name is Brian and I am a member of the Sears Cares Social Media Support Team. We do value you as a long time loyal Sears member and appreciate your business. To this end, we’d like to the opportunity to speak with you to see how we can make this right by you. So that a dedicated case manager may contact you directly, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned (anonymous458796), to reference your post to smadvisor@searshc.com. We apologize for the challenges you have experienced and we look forward to speaking with you soon.

Thank you,

Brian L.

Social Media Moderator

Sears Social Media Support

Review
#458796 Review #458796 is a subjective opinion of poster.
Loss
$400