Sears Reviews and Complaints
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Do not order from Sears online. I tried to cancel an order made the same day and was told it could not be done until lit was "processed". I called the following day and customer service said the order was cancelled. Lie. I tried to deny the charge but the bank was not...
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Sears Shipping Service
Sears review in Ben Lomond, California: Postponed delivery three times
He I am waiting on a Saturday for sears to delivery my mattress. They wee supposed to deliver it last Saturday. I called at the end of the delivery time last Saturday for them to tell me it won't be until Sunday. Then on Sunday, the same thing, not till the following Saturday, which is today. Now, guess what? You got it, not until tommorrow. That makes four weekend days that I have waited at home on my only days off for a deliver yet hat was never to happen. And not once did sears tell me they were not going to deliver. I had to call them each time. Their service is non existence. I will never ever ever order anything from sears again.
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Sears Delivery Service
Sears review in Medford, Oregon: Lost a Great Customer Because of Fees
Sears has lost my business with lousy customer service and greedy fees. They talked me into getting a credit card (to save money) and then when I moved they didn't call me when a payment was overdue. I had to find out when they dinged my credit report. I then paid the balance and they continued to charge me fees and wouldn't correct that. They have lost my business forever! I am 54 years old and have shopped there forever and have a credit rating of 750-800 yet the lady I talked to didn't care if they lost my business forever over $50 in fees. Amazon.com, here I come.
Sears Credit Card
Sears review in Elkridge, Maryland: 21+ days wait for refund
Sears deliberately, as a part of corporate policy, extends the time YOUR money remains in THEIR bank account. I presented a legitimate return. They accepted it, and told me to wait 7 to 10 days. No refund cleared my bank [I used a debit card] and 10 days later I called. I was told different excuses by different people, 7-10 BUSINESS days" and "7-10 days for us to process PLUS 7-10 for bank to process" "we are sending you a check" [which also has a multi-day float] "we sent the check to the delivery address, although we have your home address". After 30 minutes of being passed around, I asked for the supervisor, who, I was told "on break". I had no choice but to leave my number. I missed taking the call when it came in. The message did not address my question. I called back, and asked for the supervisor by name. Their phone system hung up on me. Although they are rude, I was never agitated. This return is in the thousands. It is 12/12, I need the money before Christmas, Sears is Scrooge.
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I am very upset with Sears as an employee bec i feel like we have horrible customer service (and we do) i get upset bec my customers are upset that they been connected 7 different times. I use to work in Sears Winter Park Florida call center for customer service and...
Sears Protection Plan
Sears review in Tampa, Florida: Something
MY ORDER # 595988615 WAS TO BE DELIVERED DEC, 10 WAS CANCELLED, WAS RESCHEDULED FOR DEC. 12 AND WAS CANCELLED TOO. I BOUGHT THE CHAIR ON NOV. 21......WHAT IS WRONG WITH YO PEOPLE. I WILL THINK TWICE BEFORE I BUY FROM SEARS AGAIN. i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i.
Sears, pakaging was plain terrible.
I just bought a $200 tool set for my boyfriend for christmas. When it got here the box was falling apart. You could tell they just taped up the rips in the box and sent it anyways. When I tried to pick the box up, a smaller box feel out of the bottom. There was no bubble wrap or any thing to keep it from bouncing around. And if that wasn't enough, the smaller box that actually contains the tools looked just as bad. I will have to find another one to put the tools in. I will never be a sears costumer again. I'm am pissed.
I simply wanted to put an item on layaway from sears.com. My first attempt at it, I tried to set up a profile and the webpage was extremely cumbersome. I finally got to the product after almost pulling out my hair. It rejected my initial payment due to incorrect...
Sears review in Waukegan, Illinois: Ordered tires online. Drove more than halfway (20 miles) to find out purchase rejected.
I ordered a set of four tires online from Sears.com and received confirmation email that it was scheduled for store pickup. Fortunately, I had the sense to call before I drove 30 miles to pick it up (this was the nearest Sears store that had the tires I needed). I was informed by the Sears Auto Center associate that the my order was rejected and that they were out of stock. I never received a notification about this. He said the system may not be current and promised to double check the stock room and call me back. After waiting two days without a call, I called them back. This time another associate answered the call and told me that they were completely out of stock and that he will talk to his manager and call me back with some options, since I bought these tires on sale. Three days later, I'm still waiting for a call. I am doubtful that they will call. I'm so frustrated. I could've bought the same tires for the same price from two other vendors during the holiday sale, but now I will have to pay full price. A very frustrated customer, Rad
Sears free box spring black friday deal is kidding(without box spring)
I ordered Beautyrest Recharge Bromont Plush Queen Mattress on sears.com during the free boxsprings sale.(Black Friday deal) Mattress arrived, no box springs included. I called Sears customer service and was told that that mattress isn't free box spring event. (they said they didn't sell that mattress with free box spring.) so they said they can't send me free box spring!! WHAT!!! ARE YOU KIDDING ME??? you can still google it http://slickdeals.net/f/6447538-sears-black-friday-beautyrest-recharge-bromont-plush-tighttop-queen-free-boxspring-59 and many other things. I also found not only me but also there are people who didn't receive free box spring. you(Sears) advertised free box spring black friday deal and then said it didn't happen?? I really want receive box spring(of course no charge) that's why I bought mattress at sears on black friday. my order number 601215855 please, check!! thanks!!
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