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I have a major problem and need some help. I have a dishwasher that I have been calling Sears home repair on because it's under warranty with them almost every month for the past month because it wasn't washing the dishes properly. They were last out here with A&E...
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3 comments
Anonymous
#765557

I'll bet you will have to sue before you get a DIME from these people.

They really don't care about your damage and will try to shut you up. Y offering you a gift card.

I would get a lawyer if I were you. They won't give you anything if you don't.

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Review
#462301 Review #462301 is a subjective opinion of poster.
Loss
$40000
Tags
  • dishwasher breaks
  • House damage
  • Dishwasher leaked
I've called over 50 times to get warranty work on my dish washer and wasted weeks trying to get that done. The big reason for that many calls is that the idiots kept on hanging up on me, transferring me and disconnecting me, and losing my profile and complaint time and...
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1 comment
Anonymous
#775125

Yes because you have to wash a dish by hand, a company the hires many people, should be out of business, meaning that all of these people will not have a way to pay for there home, feed there kids. Yes this all should happen because you havr to wash a dish by hand.

Review
#462269 Review #462269 is a subjective opinion of poster.
Product
Sears Protection Plan
Loss
$2600

Sears protection plan

the protection plan is ajoke on cellular phones you send them off for 2-3 weeks and do with out until thay send you a gift card consumer cellular is ajoke thay want help people eather don't buy anthing from sears. these place sell junk and motoroa phones is junk don't shop at sears thay tell lies and thay hire all Mexicans and chinanees people from far off states . buy from sprin or bark mobile local not from far off people .you cant get refund on things at sears you have to take gift card and I like cash not check it my money and I want a refund don't buy sears there liers and cheaters .
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Review
#461891 Review #461891 is a subjective opinion of poster.
Loss
$15

Sears review: Purchased a $900+ treadmill and credit card was not billed until a month later

Purchased a treadmill in-store and for some reason my card wasn't charged until a month later, also paid extra for weekend delivery they made an error on that request as well, nothing like being on the phone with people who don't have answers and apparently the in-store experience is the same. This will be my last purchase at Sears, in the past have purchased a prior treadmill, dryer, refrigerator with no issues but not at this location. Maybe if I do reconsider it will be online where I can handle all request on my own instead of dealing with a salesperson who does not know how to handle a purchase.
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3 comments
Anonymous
#1315713

We were billed 4 months later for a transaction that they under billed! Worst customer service ever!

David
Sears Response
#753737

Dear Anonymous,

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle issues from start to finish with one dedicated Case Manager. I found your post here and wanted to reach out and offer our assistance with the multiple issues surrounding your recent treadmill purchase. We'd like to offer the assistance of a dedicated Case Manager who can speak with you and discuss possible options to help resolve the issues you mentioned above. We value your business very much and want to make sure that everything that can be done help you is being done. At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your treadmill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the following code that I've created for you (Anonymous461806), for reference to your issue and we do look forward to speaking with you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

David
Sears Response
#753311

Hi Anonymous461806,

We appreciate you taking time to post so that we are aware of what you have experienced with your recent treadmill purchase; it is obvious how this has been a disheartening matter for you. We value your loyalty to Sears and to this end we would like to offer our assistance. My name is Brian and I am a member of the Sears Cares Social Media Support team. We would be happy to have a case manager follow up with you to provide further assistance and give feedback to the appropriate management team. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned (anonymous461806), to reference your post to smadvisor@searshc.com. Again, thank you for bringing this to our attention; we look forward to speaking with you soon.

Thank you,

Brian R.

Social Media Moderator

Sears Social Media Support

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Review
#461806 Review #461806 is a subjective opinion of poster.

Sears review in Honolulu, Hawaii: Over Charged for Online Orders

On 12/02 (Cyber Monday), I shopped on SEARS.COM to order a refrigerator (item#: 04670312000) with a price of $1,499.99 and a Range (item#: 02246892000) with a price of $1,223.99. I saved the cart to review with my wife that evening before I purchased. When I went to purchase, the price of the refrigerator increased to $2,399.99 (what a shock). I even searched SEARS.COM for the refrigerator again and the price came up at $1,499.99, but when I added it to my cart, the price jumped up to $2,399.99. No matter what I did, I could not get the lower price. I called SEARS the next day to ask what I was doing wrong and they could not give me a good answer. The current price of the refrigerator was now at $1,729.99. I asked if SEARS would honor the $1,499.99 price and they would not. The did offer a 5% refund, which I accepted. Now, when I placed the order, I got a big shock when my email confirmation came through. The prices did not match what was in my cart when I made the purchase. Good thing I checked closely. The refrigerator increased from $1,727.99 to 1,893.59 and the range increased from $1,223.99 to 1,277.54. This is a total cost increase of $219.15. I called SEARS and spoke with Marvin and he said that my order shows different costs and the order confirmation that I received was wrong and that I would get a new one. To date, I have not received an updated detailed order confirmation for what I purchased. Marvin did agreed to refund $90.42, but this is no ware near the $219.15 that I was over charged. I feel ripped off and SEARS is not doing anything...
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2 comments
David
Sears Response
#753325

Dear Anonymous,

My name is Brian and I am part of the Sears Social Media Escalations team. We are sorry to hear that your most recent online experience was such an unpleasant one, and apologize for the confusion surrounding the pricing of your appliance purchases. We can understand why you would be more than a little concerned at this point, and we definitely want to see how we can earn your trust back. We would like the opportunity to discuss this situation in more detail, and the chance to ensure that issue is corrected to your satisfaction. Please send the following information – contact #, screen name (Anonymous461683), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

Anonymous
#753324

Dear Anonymous,

My name is Brian and I am part of the Sears Social Media Escalations team. We are sorry to hear that your most recent online experience was such an unpleasant one, and apologize for the confusion surrounding the pricing of your appliance purchases. We can understand why you would be more than a little concerned at this point, and we definitely want to see how we can earn your trust back. We would like the opportunity to discuss this situation in more detail, and the chance to ensure that issue is corrected to your satisfaction. Please send the following information – contact #, screen name (Anonymous461683), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

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Review
#461683 Review #461683 is a subjective opinion of poster.
Loss
$129
I am beyond disappointed and frustrated with Sears sales and customer service. On Thursday, November 28, 2013 we purchased 1.) Kenmore GAS RANGE and 2.) Kenmore under cabinet RANGE HOOD. Delivery/installation was set up for December 3rd, 2013. On the scheduled date,...
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2 comments
David
Sears Response
#752711

DissATISfied20132013,

We thank you for posting about this situation concerning you gas range purchase. My name is Liz and I am a member of the Sears Cares Escalation Team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. We would appreciate the opportunity to look into this further and discuss your experience. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (DissATISfied20132013), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R

Social Media Moderator

Sears Social Media Support

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Review
#461539 Review #461539 is a subjective opinion of poster.

Sears review in Scottsdale, Arizona: Appliances break; sales people lie

Update by user Jan 22, 2014

Update 1/23/2014

Ok. So I email the guy below who has someone call me who leaves me a voicemail.

I call back and leave her a voicemail. That was THREE weeks ago. Thanks Brenda, wonderful customer service to take a pissed off consumer, act like you care, and then never call them back. ARE YOU KIDDING ME?

So, they have me by the ropes as I know have an ice maker that still does not work. I look up that it is technically still warranteed, so give it another shot. Two visits and three technicians later they say they have it fixed but there is no water pressure. Well there was before you started messing with it.

So now they have screwed up the water line but refuse to take responsibility. Then on TOP OF IT, as they walk out the door saying it is fixed the fridge starts setting off a not working alarm. They of course say it is fixed but of course IT IS NOT. NEVER EVER HAVING THEM BACK.

THREE MONTHS AND STILL NOT FIXED. WASTE OF TIME AND MONEY. CALL SOMEONE ELSE WHO IS QUALIFIED AND CARES. SEARS OBVIOUSLY DOES NOT CARE ONE BIT.

OK. On top of all the other problem they did they forgot to secure the waterline to the back of the fridge so it wipes around and makes a rattling noise everytime the water is used. How long before the unsecured water line ruins my very expensive solid hard wood kitchen cabinets SEARS?

Really? You guys can't do anything right.

Original review posted by user Dec 03, 2013

I was in the market for a new fridge. Salesperson said Electrolux was top of the line (also most expensive). We bought it. Two years later, the ice maker breaks. The repair guy comes out and says they never last more than two years. Then the computer hard drive in the fridge breaks two years in too. Repair guy says they are one of the worst fridges. So Sears has no integrity. We also bought a microwave from them. It only had a 90 day parts warranty and broke after 6 months. Repair guy comes out, yeah these door latches break all the time in this unit. Sears has no integrity and sells products they know to be defective since they also repair them.....and makes lots of money repairing the defective products they sell. Don't buy from SEARS!
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4 comments
Viaan
#776853

As long suspected....the SEARSCAREs posts are nothing more than a PR/Damage Control measure.....Keep throwing that dirt on your coffin SEARS....

Anonymous
#776844

OK. On top of all the other problem they did they forgot to secure the waterline to the back of the fridge so it wipes around and makes a rattling noise everytime the water is used.

How long before the unsecured water line ruins my very expensive solid hard wood kitchen cabinets SEARS?

Really? You guys can't do anything right.

Anonymous
#776836

Ok. So I email the guy below who has someone call me who leaves me a voicemail.

I call back and leave her a voicemail. That was THREE weeks ago. Thanks Brenda, wonderful customer service to take a pissed off consumer, act like you care, and then never call them back. ARE YOU KIDDING ME?

So, they have me by the ropes as I know have an ice maker that still does not work. I look up that it is technically still warranteed, so give it another shot. Two visits and three technicians later they say they have it fixed but there is no water pressure. Well there was before you started messing with it.

So now they have screwed up the water line but refuse to take responsibility. Then on TOP OF IT, as they walk out the door saying it is fixed it the frigerator starts setting off a not working alarm. They of course say it is fixed but of course IT IS NOT. NEVER EVER HAVING THEM BACK.

THREE MONTHS AND STILL NOT FIXED. WASTE OF TIME AND MONEY. CALL SOMEONE ELSE WHO IS QUALIFIED AND CARES.

SEARS OBVIOUSLY DOES NOT CARE ONE BIT.

David
Sears Response
#753266

Hi Sak,

Thank you for taking time to provide feedback about your appliance repair encounters, we can see how this has caused you some discouragement. We know how upsetting it can be to purchase new appliances that turn out to fail to meet your expectations and to this end we’d like to follow up with you. My name is Brian and I am a member of the Sears Cares Social Media Support team. We would like to put you in contact with a case manager for further assistance. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (sak), to reference your post to smadvisor@searshc.com and a case manager will contact you directly. Again, thank you for posting and we look forward to speaking with you soon.

Thank you,

Brian R.

Social Media Moderator

Sears Social Media Support

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Review
#461423 Review #461423 is a subjective opinion of poster.
Loss
$2999
Tags
  • appliances sears

Sears review in Cleveland, Ohio: Kenmore Refridgerator a Lemon

I have a Kenmore refridgerator that has been repaired twice and still is not working. The latest service tech that came told us that the he has had the same issue with the same refridgerator four times in a week. The problem is an engineering problem and that he isn't sure he knows how to fix it. The repairman suggested I contact Sears and request and extended warranty as our 1 year warranty was about to expire. Even if he tried the fix it may not hold up. When I contacted Sears I was told the refrigerator was defective and it would be replaced. I was told to call back with a model number and it would be replaced. When I called in the model # I was told that I was misinformed. Sears was not going to replace it, I had to have another service call. After the second "repair" the refrigerator leaked all over my wood floor which is now ruined. I am still waiting for someone from claims to contact me back. I am stuck with a broken refrigerator for another 13 days until my service call where it still will likely be broken again. I am really disappointed in Sears.
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2 comments
David
Sears Response
#752872

Ohiofour,

My name is Liz and I am a member of the Sears Cares Escalation Team. We saw your comment and wanted to reach out to you to offer our assistance. We are terribly sorry for the frustrations you have encountered with your refrigerator repair. We can truly understand how important it is to have a working refrigerator. We would like to connect you with a dedicated case manager that can assist you in resolving this situation to your satisfaction. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (Ohiofour), to smadvisor@searshc.com. Again, we apologize for any troubles we have caused and we look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Yancy
#758351
@Sears Response

Hi Liz,

I just had the fourth service call today and the refrigerator remains broken. The service guys is going to order something else that "may" fix it. Bottom line, after 4 service calls numerous telephone conversations the refrigerator is STILL not working.

I am completely out of my mind upset and confused as to why the thing isn't being replaced.

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Review
#461345 Review #461345 is a subjective opinion of poster.
Loss
$1500

Sears review: Customer Service is horrible and they don't honor their own policies

Ordered a treadmill from Sears on Friday the 30th of Nov and by Sunday it was advertised $125 cheaper. Called to get their "Price protection policy" and was told I would have to wait until after Monday to get the price because of the Cyber Monday sale. Looked at their pricing policy and it does state "All Price Match rules and exclusions apply including no Price Protection adjustments between Thanksgiving Day and the Monday after Thanksgiving." Fair enough. Called Tuesday and was magically told that the sale was extended through Wednesday so I woul dhave to wait until after Wednesday. I stated that their own policy on their website says otherwise yet kept getting told the same thing "Nothing we can do" I was also clearly talking to someone not located in this country. Asked for a supervisor and was told the same thing. Asked for the supervisors supervisor and was told they would call me back in an hour. I am still waiting for the call and doubt I will hear from them. Horrible horrible horrible customer service and policy makers. Never buying from them again.
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1 comment
Viaan
#752030

And the Atta-boys just continue to pile up for SEARS. Priceless

Review
#461321 Review #461321 is a subjective opinion of poster.
Product
Sears Website
Loss
$125
Sears gave us a "floor model" Craftsman tool box when we were supposed to have new in box! We were willing to keep floor model however, no one wanted to address the issue in the first place. Then there were issues in obtaining keys that went on for over 3 weeks. We...
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5 comments
Anonymous
#752508

I am beyond disappointed and frustrated with Sears sales and customer service. On Thursday, November 28, 2013 we purchased 1.) Kenmore GAS RANGE and 2.) Kenmore under cabinet RANGE HOOD. Delivery/installation was set up for December 3rd, 2013. On the scheduled date, the range hood was delivered and installed. The installer ( Sears contractor) disconnected my old gas appliance and left it in the middle of my kitchen. It didn't bother me at the time since Sears was expected to deliver the new range and haul the old one on same day the hood was delivered/installed. I called Sears customer service ( @ 18007327747 and 18884637924) three times and each time the representatives had a different story regarding the status of my delivery. One of them actually told me the delivery crew for the GAS RANGE was running late and will be coming out an hour later. Anyway, I called back around 6.30 pm PST to check the status of the delivery (again!!)and that was when I was given the bombshell "SEARS CANNOT TRACE MY ORDER AND NO DELIVERY/INSTALLATION was scheduled. At this point I was confused and red with frustration. I quickly strapped my toddler in her car seat and drove down to Sears ( located at Westfield Topanga, Woodland Hills, CA) to show them my receipt and check if talking to them in person would make a difference. The sales person I met was supportive but didn't have the power/means to address the problem. I demanded to speak with the manager and I heard when the person assisting me called for the manager but *** no, the manager felt too big to come talk to a dissatisfied customer. He/ she called the sales person on the phone and instructed him to tell me that nothing could be done until 9.00 am PST Wednesday, December 4. At which time they will cancel my order and reprocess it! So, I went back home with no range and not sure what the story will become in the morning. I regret this whole nonsense since I had wanted to purchase my range at Home Depot but decided to go with Sears since my family always buys from them. I am definitely going to stop the "family tradition" of buying from Sears. I have never seen this level of UNPROFESSIONALISM!!! How can a customer make a purchase and leave the store with a receipt confirming payment and delivery and the next minute Sears doesn't have a record of the transaction? How can they deliver/install the range hood which was purchased together with the gas range and paid for in one receipt and still claim they can't trace the order for the range itself? Why should I be stressed because I took my business to Sears? I would definitely advice anyone thinking of doing business with Sears to learn from my experience!!!

By the way, I am not even mentioning the fact that I paid $119 at the store for hood installation and when the installer showed up he billed me additional $384. Why would Sears charge $503 to install a under cabinet range hood? Should't this be treated as customer rip off?

I AM TOTALLY DISAPPOINTED WITH SEARS CUSTOMER SERVICE!!

:(

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#461313 Review #461313 is a subjective opinion of poster.
Service
Sears Manager