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Sears review in Dallas, Texas: Warranty is worthless

I cannot tell you how disappointed I am in Sears . I bought a new microwave oven combo AND WARRANTY June 30 2013. It broke mid October. I I have had three trips by the repairman . It is going on 5 weeks without a working oven. What happened to Sears standing behind its products? I thought the Warranty would have provided for a new oven by now. I called the BBB to file a complaint but I am still no better than I was last week, last month. I have spent close to $10K with Sears this year and I rue the day I bought this oven. I will not make this mistake again.
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3 comments
Anonymous
#765590

Don't fall for the "Sears supposedly cares" team. They will disappoint you the same way the call center does. Try the phone number provided below but don't expect anything.

Unfortunately Sears does not care about their customers anymore. Lampbert just wanted to acquire it to make money for himself, I think. He is 2.8 BILLION dollars in debt.

They resort to,anything they can to take, cheat, lie and insult to keep money that is not theirs. They will promise you the world and will not come through on any of the promises.

The only solution is to avoid this store altogether.

David
Sears Response
#746758

Hi Anonymous,

We appreciate you taking time to post about your combo microwave unit; we certainly can see how this has caused you to be disappointed. My name is Brian and I am a member of the Sears Cares Social Media Support team. We would like to have a case manager contact you directly to see what options are available to resolve your microwave repair needs to a satisfactory conclusion. So that a dedicated case manager may contact you directly, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned (anonymous459315), to reference your post to smadvisor@searshc.com. We apologize for the confusion and we look forward to speaking with you soon.

Thank you,

Brian L.

Social Media Moderator

Sears Social Media Support

Anonymous
#746334

If you haven't already call 1-800-479-6351 option 5 and demand a replacement. But be prepared for a fight.

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Review
#459315 Review #459315 is a subjective opinion of poster.

Sears review in Warwick, Rhode Island: Poor customer service with defective oven

My defective gas oven / range is being replaced finally after 4 months of failed repairs. The gas oven does not ignite properly and randomly shuts off. The oven has not worked for the last 2 weeks. We sell cakes out of the home and have not been able to take orders. I was just told today (Friday) that the oven is being delivered today but not installed until Monday. When I called to complain about being without an oven for another 3 days the customer service folks did not help me. The customer service supervisor, Victor, told me he was the "top dog" and he would not give me preferential treatment. He told me we were lucky that we were getting an oven installed the next business day. He told me that if I didn't like his answer to call my local store manager. When I called the local store, the store manager would not speak to me. The appliance manager wasn't in. I spoke to an associate that could not help me.
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1 comment
David
Sears Response
#746754

Hello Anonymous,

Thank you for bringing your member services experience to our attention, we can see how this was disconcerting for you. We understand that after several months to finally receive a replacement range is an exciting time which has been adversely affected by your conversations with our members services teams. My name is Brian and I am a member of the Sears Cares Social Media Support team. After reading your post I am reaching out to you to offer our assistance. We would like to put you in contact with a case manager to provide further assistance and pass feedback along to the proper management team. Please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned (anonymous459256), to reference your post to smadvisor@searshc.com. Again, thank you for posting and we look forward to speaking with you soon.

Thank you,

Brian L.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#459256 Review #459256 is a subjective opinion of poster.
Service
Sears Manager
Loss
$200
Tags
  • Installation
My wife and I bought wedding rings from Sears without the extended contract. The rings had black enamel inlaid between leaves. After 1 year, the black enamel began peeling off of my wifes ring. Sears sent the ring to M & G where they nicely repaired the enamel for...
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Review
#459181 Review #459181 is a subjective opinion of poster.
Service
Sears Repair
Loss
$250

Sears kept $38.00 of my money

Update by user Nov 21, 2013

Well just got off the phone with sears cooperate and spoke with Blu. Very helpful supposed to b mailing me a $25.00 gift card.

Original review posted by user Nov 21, 2013

I bought 2 pairs of Levi jeans for my 7 yr old son. I needed a bigger size, tags still on them. I payed $24.99 each but lost my receipt. I called and was told it was an even exchange so no problem. I got there and the jeans were now on sale for $15.99 so I had no prob paying the difference. The manager told me I would have to take the lowest price the jeans were EVER sold. The computer said $5.99!!! For Levi's. I asked when sears ever sold Levi's for $5.99. She said there was no way of knowing. I said the jeans r here now for $15.99 can't I just pay the difference? She rudely said no and have me a $12.00 gift card which I have now. So sears took $38.00 from me and I have no jeans for my son. I went to writs a review and sears says before u post this negative review to give them a chance to fix the problem. I left 3 emails and never heard from anyone. I am a single mom and just trying to buy clothes for my child. This is pathetic what this company does to their customers and I will never shop there again. I've contacted seal investigative people to c what they can do!
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4 comments
Anonymous
#750066

The Sears return policy specifically states that "REFUNDS AND EXCHANGES WILL NOT BE GIVEN WITHOUT RECEIPT." You should be happy that they even offered you the opportunity for an exchange.

As far as using the lowest price, this is to mitigate the risk of people buying a pair of jeans for $5.99 and then trying to return them to get more back than they paid originally. Without a receipt there is no way for the store to know how much you actually paid.

Anonymous
#745562

Listen William I said I'd pay the difference assh*** so because I lose the receipt gives them the right to keep $38.00 of my money? And don't forget *** the tags r still on them so they plan on putting those jeans right back on the shelf and selling them, learn to read!!

Anonymous
#745517

YOU lose the receipt and this is theiir fault? It is nice that they are taking care of you but ID!0Ts like you is one reasons retailers have to raise their prices. YOU make a mistake nad assume they have to pay for it.

Anonymous
#745563
@William

Listen *** *** just because I lost me receipt gives Sears the right to keep $38.00 of my money? And don't forget the tags r still on the jeans *** so they r going to put them right pack on the shelf for sale.

So let's see... They get $38.00 from me and resell them for $32.00???learn to read ur the *** if u think that's right!

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Review
#458974 Review #458974 is a subjective opinion of poster.
Service
Sears Manager
Loss
$38
Tags
  • Sears children s clothing scam
I purchased a refrigerator two years ago and purchased a 5 year warranty at the same time. I have not had any major issues until now when the refrigerator stopped cooling. I called the 800 number for service and was told that I couldn't get a repair until a week...
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4 comments
David
Sears Response
#745499

Dear Anonymous,

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that a dedicated Case Manager will handle your issue from start to finish until you are satisfied that your issue has been resolved. The repair issue you explained above is very disappointing to hear. We strive to provide excellent products and services to all of our members and it seems that we've fallen short in this instance. We'd be more than happy to offer the assistance of a dedicated Case Manager who can help resolve your refrigerator repair issue. We value your business very much and want to make sure that everything that can be done to help you is being done. Please send the following information – contact #, screen name (Anonymous458887) that I have assigned you, and phone # used at time of purchase to SMAdvisor@searshc.com.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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With Official Company Response
Review
#458887 Review #458887 is a subjective opinion of poster.
Service
Sears Repair
Purchased a KitchenAid dishwasher from Sears in April 2012. I also paid Sears Appliance to instal professionally. In October of this year (approx 20 months later) the dishwasher developed a major leak which caused significant damage to the basement ceiling below. I...
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1 comment
David
Sears Response
#746738

Hi Anonymous,

We appreciate you taking time to post about the issues with your dishwasher, we understand how this has been a challenging and disappointing experience. My name is Brian and I am a member of the Sears Cares Social Media Support Team. We do value you as a long time loyal Sears member and appreciate your business. To this end, we’d like to the opportunity to speak with you to see how we can make this right by you. So that a dedicated case manager may contact you directly, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned (anonymous458796), to reference your post to smadvisor@searshc.com. We apologize for the challenges you have experienced and we look forward to speaking with you soon.

Thank you,

Brian L.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#458796 Review #458796 is a subjective opinion of poster.
Loss
$400
I arrived to purchase a snow blower at my local Sears in Spokane Valley, Washington. The store manager was assisting me and she had no clue on how to answer any questions. She found to Sears associates to continue our conversation. However, she walked away assumed...
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1 comment
David
Sears Response
#744593

Anonymous,

We thank you for bringing this matter to our attention. We can certainly understand your frustrations with the lack of customer service you have received. My name is Liz and I am a member of the Sears Social Media Support team. I saw your post and wanted to offer our assistance. If you would allow us the opportunity, we would like to connect you with one of our dedicated case managers to address your concerns and restore your faith in Sears. At your convenience, please send the following information – contact #, screen name (Anonymous458049), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#458049 Review #458049 is a subjective opinion of poster.
Service
Sears Manager
I'd decided I needed to be more healthy and start exercising, and I had no interest in joining and going to a gym. I was searching online to find a piece of exercise equipment, and I noticed Sears had some good deals on such items. They weren't even that much more than...
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3 comments
Anonymous
#769435

Sears call center employees are either foreign (not understanding English) or they are untrained beasts that do not care about you or your shopping experience. Sears is scrambling to try to survive this bad economy by doing substandard things to replace the good service that the store had prior to Lampert merging it with k-Mart for money for himself.

Of COURSE he lives in Florida somewhere in a mansion on the water. It isn't HIS two cents......he is just another power broker trying to take a company apart for monetary gain.

I really think that all the unhappy customers should start a class action lawsuit against Sears holdings and this Lampert person for damages.

I feel certain that this will be the last year that Sears is even in existence. Sad but true.

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Review
#457779 Review #457779 is a subjective opinion of poster.
Loss
$208
I tried to place an order with Sears on 7th November and every time i entered my card details, their site informed me that there was a payment error and therefore the transaction didn’t appear to go through. I tried to use a different card and had the same problem with...
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2 comments
Anonymous
#765611

I would contact the attorney general in your state. That is a CRIMINAL offense to steal money and then evade you concerning paying it back.

I don't know HOW they get away with that. Did you use a credit card? If so call the credit card company as they usually can pressure leeches like this to give you a refund.

I wonder if it was, infact, a mistake.

I have read several instances where they did this to other customers.

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Review
#457633 Review #457633 is a subjective opinion of poster.
Product
Sears Website
Loss
$300
On October 1st my wife and visited the local Bend Oregon Sears store that had recently announced they, Sears, would be closing their doors at the Bend Promenade Mall in the next few months. Induced and tempted by news of “sale prices” we were encouraged to replace an...
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2 comments
Anonymous
#765628

Don't be fooled by this "Sears so called care" team. As "in debt" as Sears is, I would be flabbergasted if they actually refunded anything to you. Seems as if the lack of cash has caused Sears to resort to subterfuge and lying and from what I can see, stealing from their customers. Lampbert, the man who orchestrated the K-Mart/ Sears merger is struggling for cash to pay a 2.8 BILLION dollar debt. He plans to sell off the auto stores as well as several other depts that might bring them cash. Perhaps this is why they are misrepresenting their product sales prices. This is ILLEGAL and I would contact your state attorney general and start proceedings to get things right. I think they are banking on customers not wanting to pay legal fees to get back what is rightfully theirs.

(Read review number 22 on this site). Along with improperly trained people and uneducated nasty employees they have managed to bring down and entire corporation in one stroke.

They don't care if you are unhappy or plan to never shop there again.

This store is no longer our beloved sears from our childhoods.

Corporate will not do anything for you either. They are scrambling as well.

The only solution is to steer clear of the wreckage and go somewhere else. This corporation is going to sink soon.

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Review
#457610 Review #457610 is a subjective opinion of poster.
Loss
$77