Sears Reviews and Complaints
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Don't be fooled by the "Sears so called cares " team
They will try to offer you a 25 dollar gift card to,shut you up and then not deliver when they promise to. Don't get our hopes up.
You can't get blood out of a turnip as ?Sears is in debt 2.8 BILLION dollars and isn't going to GIVE anything to anyone. They are in survival mode and is getting away with stealing, cheating and lying when there is any kind of a problem.
The only solution is legal action. GOOD LUCK
Go to the eeoc and file a complaint they might just pay the lawyer for you also i am sure there are laws that can protect them do your homework with less than a hour online i bet you can find free resorces to help you and if your attorney could not do this i surely would not hire them again
This seems to be the "new" sears, unfortunately.
All the abusers should be fired. I don't understand why they were not.
Sears review in Cedar Hill, Texas: Kardasian leggings
Sears review in Landing, New Jersey: Bought a Kenmore chest freezer < 2 years ago; unit failed can't get replacement parts
Hi Anonymous,
Please pardon our mistake; we are reaching out concerning your chest freezer. We appreciate you taking time to post about your chest freezer repair occurrences; we definitely understand how challenging this has been. We can assure you; for many years Sears has provided high quality products with superior member services and we apologize we didn’t live up to this reputation concerning your chest freezer. My name is Brian, and I am a member of the Sears Cares Social Media Support team. I am reaching out to you to offer our assistance. We would like the opportunity to speak with you to see what options are available concerning your chest freezer repair. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned to reference your post (anonymous 455941), to smadvisor@searshc.com and a case manager will contact you directly. Again, we’re sorry for the inconvenience and we look forward to speaking with you soon.
Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support
Sears Order fulfillment
Update by user Nov 15, 2013
Some guy named Brian from SearsCares asked for the details about the contact information so that they can reach me. which never happened, the name should be changed from "SearsCares" to "SearsDoNotCares".
Original review posted by user Nov 04, 2013
I placed order for one health equipment online and i got the confirmation that order has been received. After couple of hours i received another mail saying "order cancelled, Out of Stock". When I checked online it is still showing the stock available and ready for placing other order. I reached out to Customer Service, but they were not able to explain neither able to resolve what went wrong where. I am not sure who will help or know the better inventory / stock than Sears employee. They seemed lost with this issue of stock, showing online available and cancelled order. Hi sans424,
Thank you for posting concerning your recent online purchase experience, we can see how this has been a confusing and inconvenient matter for you. Online stock quantity is often based on projected product availability which is provided by the vendor, not physical stock in a warehouse. My name is Brian and I am a member of the Sears Cares Social Media Support team. After reading your post I would like to offer our assistance. We would be more than happy to put you in contact with a dedicated case manager for further assistance. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name to reference your post (sans424), to smadvisor@searshc.com and a case manager will contact you directly. Again, thanks for posting about this confusing matter and we look forward to speaking with you soon.
Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support
Sears Western Hill Cincinnati Customer Service
Sears review in Thornton, Colorado: Shop your way rewards scam
I have been trying for a month to use my points at Sears but no one can tell me how much i have in points or how to use them.
Buying an appliance or any high price item from Sears is a disaster!!Beware!!!
Update by user Nov 06, 2013
Just was told today that my refund should be back in my account by November 22nd!! On an order placed and cancelled same day on October 18th!!
Please don't any one give them your money!! You will be sorry like me!!
They are a despicable and dishonest mess now--not even close to the iconic and reputable American company that Sears once was.
Original review posted by user Nov 02, 2013
I bought a $1700 refrigerator online at Sears on Friday October 18th and realized very soon afterwards that I had accidentally ordered white instead of stainless. I called within hours of the online purchase and was told that I could not just make a simple exchange and pay the $90 difference, but that I had to cancel that order and place a new one. That would have been fine except they said it would take 7 to 10 days to get the refund of my $1700 (which I stupidly had paid for with my debit card and not a credit card!). I explained to several people at Sears customer service that I could not and would not give them ANOTHER $1800 to get ONE refrigerator, and that any store should be able to simply reverse or cancel the charge and put it back to my card so I could buy something else. I even drove to a Sears store and tried to get them to help me do this but with no success. So I cancelled the order and bought the refrigerator online at Lowe's (a wonderful experience from start to finish). I then wasted more time talking to several people at Sears customer service to try to get my money back in a reasonable amount of time. I was finally told that the best they could do because by then it was after bankers hours on Friday, was to get my refund processed on the following Monday--October, 21st. I was told today that this person LIED to me "because Sears has NO POSSIBLE WAY to alter their 7 to 10 business day refund policy". This was a credit card transaction in 2013!! Even a Mom and Pop convenience store is able to void, refund or cancel a credit card transaction, but Sears has no way to do that!!!! REALLY???? BEWARE!!!) If they had not lied to me and I had known this I would have simply called my bank and told them to stop payment on the transaction (which did not actually get debited from my account by Sears until October 22nd anyway!!). It is now PAST the 10 business days from the time I cancelled the order (which was October 18th so 10 business days was November 1st and it's November 2nd) and I STILL don't have my $1700 back!!! I called today and was told that "they were sorry" and they would have someone investigate why I haven't gotten my money back Monday (because it is the weekend and no one can do that on a weekend) and they should know something in 3-5 business days. I now know that Sears is a horrible sinking ship of a company and making a major purchase from them is an incredibly *** thing to do!! The only consolation I have (or will have when I finally get my money back) is that I did NOT actually end up buying an appliance from them!! I of course will NEVER buy anything there again, and hope to share my story with as many people as I can so that they won't either.Dear Edwin, If i were you i would be looking for a new job.Sears and kmart have been going under for awhile now and the future does not lo ok very good for them.Years ago sears was all about customer service but not anymore.You can go into any sears or kmart and see how dirty and understaffed they really are.I would never buy an costly item there anymore because i know it would be ***.Last item i got from sears was a washer...never again will i pay hundreds of dollars for junk.I will now shop lowes instead at least they stand by what they sell unlike you.
Hello Anonymous,
Thank you for taking time to post here about your Craftsman Power Washer repair needs, what you have detailed clearly shows you are disappointed. Sears has many years of providing high quality products and superior member services. It appears in this case we have let you down. My name is Brian, I am a member of the Sears Social Media Support team and after reading your post I would like to offer our assistance. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name I have assigned to reference your post (anonymous455405), to smadvisor@searshc.com and a case manager will contact you directly. Again, we’re sorry for the confusion and we look forward to speaking with you soon.
Thank you,
Brian L.
Social Media Moderator
Sears Social Media Support
Thank You for Your Submission
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Do these Sears employees actually MONITOR this website?
Amazing.......not in a good way. Just like BIG BROTHER.
Wouldn't you monitor a website where your customers complained about your service? Either to improve, or to get them to shut up?
Anonymous456604,
I saw your comment today and wanted to reach out to you to offer our assistance. My name is Kurt and I am a member of the Sears Cares Escalations team. We are sorry for the difficulties you have experienced you’re your recent online order. We can truly understand how frustrating it can be not receiving the correct size of leggings that you ordered. We would like the opportunity to speak with you to ensure this matter is addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous456604), to smadvisor@searshc.com. We look forward to speaking with you.
Thank you,
Kurt M.
Social Media Moderator