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With Official Company Response
Called Sears late July 2013 for service on washer. Computer board not working again causing washer not to spin/drain. Tech ordered replacement part (4th/5th elect board). Sears came back 3 wks later & installed the new part (August 2013). Washer quit working...
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2 comments
Anonymous
#767058

They don't care...they are going bankrupt and have much bigger problems.

You will probably either have to have yours independently repaired or buy a new one, unfortunately. If you keep insisting they will just hang up on you or ignore you.

Don't bank on these "Sears don't Care" team. They are not doing anything for anyone either.

Good luck

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Review
#448480 Review #448480 is a subjective opinion of poster.
Loss
$800
Tags
  • Sears Maintenance Agreements
With Official Company Response

Sears in Chandler, Arizona - Total RIP OFF

TOTAL RIP OFF... I've had my Kenmore washer now repaired twice due to the same problem. The part in question is a "lid switch", and based on feedback in the web, other people have had the same problem with this part breaking. So it first broke in 2003 -- and my total repair bill (with parts) was about $103. Then it broke again in 2012, and the repair bill jumped to about $200 . Okay, I know there is such a thing as inflation, but for prices to nearly double in nine years is a joke. The part in question was about $16 in 2003 (supplied by Sears) but in 2012, they charge me about $58 for the same part -- it tripled?. So I Google for the part, and nowI find it for under $10 in year 2012! It is even sold for about that low price on Sear.com's web site. Unbelievable. Oh, the the guy was done with the work in under 20 minutes to give you an idea of how simple the job was. So I called Sear to complain, and they said they'd have someone call me back. They never returned the call. Sears violated my trust with them.
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2 comments
SearsCares
Sears Response
#721685

Dear p27601,

Your post has been brought to our attention regarding the pricing on your washer repair and we would like to offer our assistance. My name is Jack with the Sears Social Media Support team. We apologize that you did not receive a call back as you were promised and we understand that this issue of the parts and labor pricing are very important to you. We would like to have one of our case managers contact you to discuss your concerns and to present what options are available at this time. If you would like to speak to us about this, please email the following information – your contact phone number, screen name (p27601), and phone number used at time of purchase to smadvisor@searshc.com. Again we’re sorry for any trouble this may have caused and we look forward to speaking to you soon.

Thank you,

Jack C.

Social Media Moderator

Sears Social Media Support

LTCC
#719939

Would this be the crack service guys from A&E?

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Review
#448456 Review #448456 is a subjective opinion of poster.
Service
Sears Repair
Loss
$100
To Whomever It May Concern I am writing in regards to a side-by-side stainless steel Sears Kenmore refrigerator (serial #4a61512393 model # 970446030) with ice and water. The unit was purchased new for app $1630 app 6-1/2 – 7 years ago. The unit has served us well...
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3 comments
Anonymous
#867831

I had the same issue. A repair guy came and order all the parts to repair it, then another repair guy was sent to fix it when the parts came.

He immediately said it was not repairable. I told him that I was going to get a second pinion and next thing, he yank the refrigerator line of the refrigerator.

I cannot afford another refrigerator right now and Sears is only giving $500. according to my protection agreement.

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Review
#448268 Review #448268 is a subjective opinion of poster.
Product
Sears Protection Plan
Loss
$1600
Tags
  • poor
  • broken
  • frdige

Update by user Sep 20, 2013

Will update this when or if any additional info is received or ON OCT 24th:)to let everyone know what happened BUT by then this complaint will be on page 20 or 30 so no one will see it anyway. People usually only read the first 2 or 3 pages of complaints. SOCIAL MEDIA...

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Review
#448265 Review #448265 is a subjective opinion of poster.
Service
Sears Repair
Loss
$3800
With Official Company Response
We ordered some items online from Sears/Kmart and then the same week after we have received those items my husband went to a local store here in Fort Walton Beach, FL to return 1 of them. The store return policy clearly states that we can return any order back to a...
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3 comments
SearsCares
Sears Response
#719519

fwb2013,

We apologize for the trouble you experienced with your online purchase. My name is David with our Sears Cares Escalation team. We would be happy to discuss this situation with you and assist in address your concerns regarding the refund of the item. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (fwb2013) you used to post on this site, for reference to your issue. We look forward to speaking with you soon.

Thank you,

David W.

MySears Community Moderator

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Review
#448067 Review #448067 is a subjective opinion of poster.
Product
Sears Website
Loss
$500
With Official Company Response
Let me start by saying that I live on a 1/2 acre lot so there's not a whole lot of grass to cut but I wanted to upgrade from an old Walmart push mower that I bought in 1999 to a self propelled craftsman, it worked great until I went over an ant mound I finished cutting...
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3 comments
Redczr
#729234

After talking to searscares my problem was resolved, all I wanted was a little customer service and that's exactly what I got! I'm happy with my lawnmower and in the next few days I will be shopping around for a craftsman cordless drill, thank you sears for hearing m out!

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Review
#448047 Review #448047 is a subjective opinion of poster.
Loss
$305
Tags
  • Lawnmower garden

Sears in Winter Park, Florida - Hostile work environment, working with freaks, unethical corrupt

working in the sears winter park call center is like being in jail or something...its full of freaks low lifes and weirdos. most of the idiots that work there are not only obese, *** weird and dumb they are very rude and mean to others. the management at sears is horrible and corrupt and will abuse employees and esp good employees while praising losers and low lifes. the management is really bad and will even physically hurt employees. There is a lot of unethical practices and corruptness there. These people will screw over good employees and keep doing it without care. They unethically fire people and break their own policies then lie about it. the managers lie and even bully and abuse employees for no reason. the entire place is a joke...If you try to ask to be treated fairly they won't do it. The managers are 20 something year old immature jerks who lie, and even sleep with half the women there. beware of this place its unethical corrupt and run in a messed up way...
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Review
#447948 Review #447948 is a subjective opinion of poster.
With Official Company Response
To start off I ordered a California king sized mattress and split box springs online. On the facing page it does not state that you have to buy two to complete the set for the box springs. The morning that it was suppose to be delivered I received a call stating that...
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1 comment
SearsCares
Sears Response
#718173

Dear Anonymous,

Please accept our sincere apologies for the manner in which your mattress and box spring delivery have been handled. We understand your frustration and would like to offer our assistance to help resolve this issue. In addition, we know how concerning it is to be charged twice for a product that has not been delivered completely. We value you as a Sears customer and would like to do everything possible to make this right for you. At your convenience, please contact our office via email at SMAdvisor@searshc.com so you do not have to be upset by this any longer. In the email, please provide a contact number and the phone number the mattress and box springs were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous447396) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

Review
#447396 Review #447396 is a subjective opinion of poster.
Service
Sears Delivery Service
With Official Company Response
My name is Robert Ellis. I purchased a Kenmore French Door refrigerator online through Sears Outlet. When I made my purchase, I looked at the online pictures very carefully and contacted the store to make sure the refrigerator I was buying had NO damage. I did this...
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1 comment
SearsCares
Sears Response
#716910

Dear rlellis,

We appreciate you for taking the time to reach out to us, and sorry for the troubles encountered with the delivery of your refrigerator. My name is Edwin and I’m with the Sears Cares Social Media Support team. We would like to talk to you and assist you in resolving this issue as well as looking into this matter on your behalf. Please send the following information – contact #, screen name (rlellis) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

Review
#447073 Review #447073 is a subjective opinion of poster.
With Official Company Response
I placed an order via Sears.com for a sink. The sink is sold by Sears, but is provided via their "3rd party vendor", Outletzon. Outletzon is located in Nevada and the sink was ordered to ship to Los Angeles. It has been 2 weeks and I STILL have no tracking number,...
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4 comments
lindalove2866
#800170

Ordered a gift for my grandson, but saw it on Amazon for 3x less, so I tried to cancel the order online, but the web page said there was an error in processing my request and I called Sears and the call center told me they would email the company and they would cancel the order within 24 hours. No such luck.

I received an email from Outletzon that the order was already shipped by FedEx.

They are a fraudulent company and I told them when they inquired about my purchase that I would never recommend nor will I ever purchase from them again.

As for Sears, GO OUT OF BUSINESS ALREADY! YOU'RE USELESS!

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Review
#446478 Review #446478 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$500