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With Official Company Response
My name is Robert Ellis. I purchased a Kenmore French Door refrigerator online through Sears Outlet. When I made my purchase, I looked at the online pictures very carefully and contacted the store to make sure the refrigerator I was buying had NO damage. I did this...
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1 comment
SearsCares
Sears Response
#716910

Dear rlellis,

We appreciate you for taking the time to reach out to us, and sorry for the troubles encountered with the delivery of your refrigerator. My name is Edwin and I’m with the Sears Cares Social Media Support team. We would like to talk to you and assist you in resolving this issue as well as looking into this matter on your behalf. Please send the following information – contact #, screen name (rlellis) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

Review
#447073 Review #447073 is a subjective opinion of poster.
With Official Company Response
I placed an order via Sears.com for a sink. The sink is sold by Sears, but is provided via their "3rd party vendor", Outletzon. Outletzon is located in Nevada and the sink was ordered to ship to Los Angeles. It has been 2 weeks and I STILL have no tracking number,...
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4 comments
lindalove2866
#800170

Ordered a gift for my grandson, but saw it on Amazon for 3x less, so I tried to cancel the order online, but the web page said there was an error in processing my request and I called Sears and the call center told me they would email the company and they would cancel the order within 24 hours. No such luck.

I received an email from Outletzon that the order was already shipped by FedEx.

They are a fraudulent company and I told them when they inquired about my purchase that I would never recommend nor will I ever purchase from them again.

As for Sears, GO OUT OF BUSINESS ALREADY! YOU'RE USELESS!

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Review
#446478 Review #446478 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$500
With Official Company Response

Sears Kenmore Dryer a lemon

Update by user Oct 14, 2013

Sears had promised me a $100 refund; however, they backed out and gave me NOTHING since I hired another contractor to look at my dryer. Sears repair could not fix it after 3 attempts so I tried another route.

That repairman could not fix the problem as well. Needless to say, the Sears Kenmore dryer is now a hunk of metal in a junkyard somewhere by now and I am very happy with the dryer I purchased from Lowes.

Update by user Sep 19, 2013

I thought I would have a nice ending to this story but I do not. Sears refused to reimburse me any money for my loss of time at work or for the improper parts they ordered that never fixed the problem.

Because I hired another licensed contractor to look at my dryer since Sears repairmen could not fix the problem after 3 attempts, Sears decided to discontinue any reimbursement to me.

What a shame for what once was a very fine company. So long Sears, its been nice knowing you!

Original review posted by user Sep 11, 2013

I purchased a Sears Kenmore "Elite Smartheat" dryer in July 2009. In July of 2013 the dryer would no longer start. Sears came to repair three times and another company (by my request) came once. Sears repair changed a circuit board then realized it wasn't that so ordered another board and it wasn't that either The dryer is still not working and it is September 2013. Doesn't anyone there know how to fix your own product!!! I have giving up on getting this repaired as I need a dryer NOW, so I just purchased a new Whirlpool dryer at Lowe's. This has been an awful experience dealing with Sears and I will discontinue shopping for anything there in the future.
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1 comment
SearsCares
Sears Response
#715316

wellsbl,

We apologize for the trouble you’ve experienced with your dryer. My name is David with our Sears Social Media Support team. I came across your post and wanted to offer our assistance. We would like to have a case manager contact you regarding this experience and assist you in address any other concerns you may have. If you would like to discuss this situation further, please send the following information – contact #, screen name (wellsbl), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble caused and we hope to talk to you soon.

David W.

Social Media Moderator

Sears Social Media Support

Review
#446472 Review #446472 is a subjective opinion of poster.
Loss
$259
Tags
  • Kenmore dryers
With Official Company Response

Sears in Chicago, Illinois - Defferred interest

I only owed 499 after paying off for 2 yrs a balance of 9 thousand dollars. I was late on the last remaining 499 by 3 days and they added defferred interest of $4100 claiming those were the terms and they gave me 2 yrs to pay. I never was late in the last 2 yrs of paying them and they would not waive the fee. I am so done with Sears I would think they would work with you especially if you have been a loyal customer for many years and always paid on time. Their customer service was terrible telling me that it was not their problem.
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2 comments
nikki0520
#716197

It's not their problem.YOU were late it's YOUR problem.

SearsCares
Sears Response
#715295

Anonymous,

We're truly sorry for the frustration and confusion over your Sears account. My name is David with our Sears Social Media Support Team. I came across this post and saw that this situation has made you very upset. We can help get you in touch with a supervisor with CitiBank if you'd like. If you’d like our assistance with CitiBank, who handles all of Sears’ credit and financial matters, please send us an email containing your preferred contact information, including the phone number used at the time of purchase, to SMAdvisor@searshc.com. Please include the screen name (Anonymous446433), so we may expedite your request. We look forward to assisting you.

Thanks,

David W.

Social Media Moderator

Sears Social Media Support

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Review
#446433 Review #446433 is a subjective opinion of poster.
Loss
$4100

Sears in Fairfax, Virginia - Excessive wait for a&A warranty work

Less than a year ago I purchased an extended warranty for a Kenmore dish washer from Sears. Recently my dishwasher stopped working again. Resetting didn't work, "resume/start light won't go off. I called Sears and was told the next available appoint was Sept 18, 2013, over a week away. I am sure the control panel needs replaced, but the phone person rep wouldn't take my model number so that a&E tech could bring a new panel out for the appointment. Not only will I have to wait over a week for tech to come, but I am reasonably sure there will be another wait for ordering new panel and then tech coming out again to install. The result being I will have to wait at least week, more likely 2 weeks for part to be ordered and then installed. Sears should not sell these warranties, if they can not be honored in a reasonable amount of time. Warranties are only as good as the service they are suppose to provide.
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1 comment
Anonymous
#747354

You will probably have to wait two or three months to be realistic if it gets fixed at all.

Review
#446318 Review #446318 is a subjective opinion of poster.
Tags
  • excessive wait time for a e repair
With Official Company Response

Sears blocked my customer review of their refrig.

They delivered one with bolts sticking out of the bottom. I missed a days work. They said they would deliver another one the next day. The driver left the bad one for the next guy. Before he left I said it also was not cooling and he said it would take time. It never did cool. The next one was to be delivered after 4 p.m. so I did not miss work. They called me and said it would be coming between 11 and 2. I said I would not be home. The next day I called the store and they fixed that. Next came another one. Freezer door was broken and we did not notice until the deliver guys brought it in. I said I did not want it. The deliver man was mad as he had to remove doors and take both of the back. I said it was not my fault. Felt terrible. When he left he turned over a garbage can. 3rd generation Sears and this is not the first time. All we own is Sears but in the last 3 years all we had it problems with all purchases. I am done. No more. Bought an Amana.
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1 comment
SearsCares
Sears Response
#715278

Anonymous,

We’re sorry that our customer service did not meet expectations with your refrigerator purchase. My name is David with our Sears Social Media Support team. I can understand your reluctance to shopping with us considering your recent experience. We would like the opportunity to have a case manager discuss your experience and address any other concerns you may have. If you would like to discuss this situation further, please send the following information – contact #, screen name (Anonymous446091), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble caused and we hope to talk to you soon.

David W.

Social Media Moderator

Sears Social Media Support

Review
#446091 Review #446091 is a subjective opinion of poster.
Tags
  • Sears bad product horrible deliver
With Official Company Response

Sears customer service is terrible

discussed with Wendy from the Texas office - in July, is stillI purchased a second dishwasher from sears in queens, ny. It developed a major leak because of a recalled part, which we were not notified of. A technician was sent out to replace the recalled part, but didn't replace a screw which secured the machine under the counter, and just put the screw cap on instead. The machine wiggled out and was unsafe to use. After nearly several months, and reviews on my3cents and yelp.com a second tech was dispatched to re-secure the machine. However, the refund of about $75.00 which was outstanding. Tamara V offered a sears gift card, which was not accepted because it is not a refund. As a (current) customer and stock holder I remain unimpressed and disappoointed in customer service. If this issue is is not resolved soon I intend to contact Mr. Eddy Lampert the CEO.
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1 comment
SearsCares
Sears Response
#715269

Anonymous,

We’re sorry to hear that you had a bad experience with the dishwasher that you purchased from us. My name is David with our Sears Social Media Support team. I can see how this situation has caused you a lot of frustration. We would like to get you in touch with a dedicated case manager to discuss this situation and help address you concerns. If you would like to discuss this situation further, please send the following information – contact #, screen name (Anonymous446048), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble caused and we hope to talk to you soon.

David W.

Social Media Moderator

Sears Social Media Support

Review
#446048 Review #446048 is a subjective opinion of poster.
Loss
$75
With Official Company Response
We have been waiting for a response from anyone regarding our broken refrigerator since the last repair visit on 8/16. Garth, the repairman gave up after two visits, claiming that there is nothing else that he can do. He reported to his supervisor who was supposed to...
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2 comments
lynn2225
#719109

My sister has a refrig with a warrenty. Its now been over 2 months while she is living out of a cooler.

I posted some of it on here.

was contacted by the "Social Media" person as I see everyone is and they called her yesterday to supposedly " make it right". I was just wondering if they did anything for you or just called to say " Sears Cares" and that they were "Sorry" for all your trouble.??

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Review
#445855 Review #445855 is a subjective opinion of poster.
Service
Sears Repair
Loss
$7000
With Official Company Response

Sears is awful!

Sears is awful!!!!!!! I ordered a refrig and that got delivered one day ago isn't working. They won't come out to repair it and they won't replace the food I have lost. They are rude and unhelpful. Sears is awful!!!!!!! I ordered a refrig and that got delivered one day ago isn't working. They won't come out to repair it and they won't replace the food I have lost. They are rude and unhelpful. Sears is awful!!!!!!! I ordered a refrig and that got delivered one day ago isn't working. They won't come out to repair it and they won't replace the food I have lost. They are rude and unhelpful.
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3 comments
SearsCares
Sears Response
#713815

Dear Sears is awful,

We would like to apologize for the trouble you are encountering with your refrigerator. Going without a working refrigerator for any length of time can be extremely difficult and we would like to help. At your convenience please send the following information – contact #, screen name (Sears is awful), phone # used at time of purchase to smadvisor@searshc.com – We look forward to speaking to you

Thank you,

Dianne D.

Social Media Moderator

Social Media Support Team

nikalseyn
#713723

You have no information why Sears will not come out. Perhaps they told you that you need to contact the manufacturer?

The company that made the fridge is responsible for warranty work during the period it is in warranty. Try contacting them.

Sears just sold it to you. Now, why you or anyone would buy anything from Sears is the real question to ponder.

Anonymous
#713676

Omg. Why in the *** would they spend money to buy you more groceries?

That is so ***.

I understand why you are mad about them so called "refusing" to fix it, but not replacing groceries? Laughable.

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Review
#445835 Review #445835 is a subjective opinion of poster.
Service
Sears Repair
Loss
$300
Recently had a Sears service person come out for regular service of washer and dryer. He happened to bump the dryer into the washer causing a spark and loud "crack". He identified that the outer case of the washer was not properly grounded BUT REFUSED TO FIX THE...
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3 comments
nikalseyn
#713729

At least you got it fixed before anyone was killed. Sears "approved" installer just means they hired the guy to install their appliances and know next to nothing about his skills, etc. At least you can pass the word around about how it is wise to NOT buy at Sears.

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Review
#445822 Review #445822 is a subjective opinion of poster.
Service
Sears Installation
Loss
$500
Tags
  • Dangerous installation