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Sears is the worst

I have been trying to get my dryer repaired for a month. I've had 3 technicians come out and 3 parts shipped to my house. Now I can't seem to get anyone out to my house to install the 3rd part. Apparently I was scheduled 3 days in a row according to customer service and no call no show from their technicians/repair department all 3 days. Follow @DontShopSears on twitter. I have had such an awful experience with Sears customer service and technicians that I created this twitter account and I want to make it huge. I am probably going to work on a website solely for Sears customer complaints soon and hopefully will be able to get it to the top of google search results.
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4 comments
Anonymous
#767056

Glad to hear it. Let 'me have it!

David
Sears Response
#721642

Dear Anonymous,

Thank you for the feedback regarding the issues you have had with your dryer repair. We apologize for the excessive amount of time that the repair has taken due the failed repair appointments. My name is Jack with the Sears Social Media Support team. We would like to have a case manager contact you in order to help expedite the repair of the dryer. The case manager would work with the various departments at Sears in order to ensure that the repair is completed as quickly as possible and to address any other concerns that you may have. If you would like to speak to us about this, please email the following information – your contact phone number, screen name (Anonymous448964), and phone number used at time of purchase to smadvisor@searshc.com. Again we’re sorry for any trouble this may have caused and we look forward to speaking to you soon.

Thank you,

Jack C.

Social Media Moderator

Sears Social Media Support

Anonymous
#721179

It was in fact A&E.

Viaan
#721120

A&E perchance?

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With Official Company Response
Review
#448964 Review #448964 is a subjective opinion of poster.
Service
Sears Repair
Loss
$300

SEARS no longer stands behind sales Buyer Beware

Bought a new Kenmore Refrigerator stops cooling call SEARS, because it is under warranty, they offer to sell me another warranty, just in case it's a part not covered. I purchase warranty for $275. The repairman arrives 5 days later, tells me it is the compressor and it will be covered however, can't get part until Thurs., and he can't come back till Sat. to install it, just to busy. (I can see why it seems everything from SEARS is broken all over the country). My part arrives on Wed, I patiently wait on Sat, between 1 & 5, for my repairman. At 3:30 I get a call that my repairman has called off and there is no other appts. available until Sep 30th another 10 days. Really! I cancelled my Sears Charge Acct, also requested refund for my $275.00. SEARS is a sinking ship, it's a shame after all these years this has what it's come too! These American jobs aren't worth saving!
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3 comments
Viaan
#721310

Sears Cares.....so much....that they have moved into damage control mode......effort up front would save you all this embarrassment.......that and dumping the A&E clowns

Tonjia
#721303

Sears sent repairman out today, thinking it was a diagnosis instead of a repair. The part has been here since the 16th.

When he removed "NEW" part from box to install it, it was damaged and couldn't be installed. They ordered a new part and will be back OCT 1st!

By the way haven't heard from SEARS rep that want to help! Haven't had a Refrigerator since 09/12!!!!

David
Sears Response
#720633

Yarnell,

We’re sorry to hear about the troubles with the refrigerator you purchased. My name is David with our Sears Social Media Support team. I came across your post and wanted to offer our assistance. If you would like to discuss this situation, we would be happy to have a case manager contact you directly and assist in addressing your concerns. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Yarnell) you used to post on this site, for reference to your issue.

David W.

Social Media Moderator

Sears Social Media Support

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With Official Company Response
Review
#448586 Review #448586 is a subjective opinion of poster.
Loss
$2100
Called Sears late July 2013 for service on washer. Computer board not working again causing washer not to spin/drain. Tech ordered replacement part (4th/5th elect board). Sears came back 3 wks later & installed the new part (August 2013). Washer quit working...
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2 comments
Anonymous
#767058

They don't care...they are going bankrupt and have much bigger problems.

You will probably either have to have yours independently repaired or buy a new one, unfortunately. If you keep insisting they will just hang up on you or ignore you.

Don't bank on these "Sears don't Care" team. They are not doing anything for anyone either.

Good luck

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Review
#448480 Review #448480 is a subjective opinion of poster.
Loss
$800
Tags
  • Sears Maintenance Agreements

Sears review in Chandler, Arizona: Total RIP OFF

TOTAL RIP OFF... I've had my Kenmore washer now repaired twice due to the same problem. The part in question is a "lid switch", and based on feedback in the web, other people have had the same problem with this part breaking. So it first broke in 2003 -- and my total repair bill (with parts) was about $103. Then it broke again in 2012, and the repair bill jumped to about $200 . Okay, I know there is such a thing as inflation, but for prices to nearly double in nine years is a joke. The part in question was about $16 in 2003 (supplied by Sears) but in 2012, they charge me about $58 for the same part -- it tripled?. So I Google for the part, and nowI find it for under $10 in year 2012! It is even sold for about that low price on Sear.com's web site. Unbelievable. Oh, the the guy was done with the work in under 20 minutes to give you an idea of how simple the job was. So I called Sear to complain, and they said they'd have someone call me back. They never returned the call. Sears violated my trust with them.
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2 comments
David
Sears Response
#721685

Dear p27601,

Your post has been brought to our attention regarding the pricing on your washer repair and we would like to offer our assistance. My name is Jack with the Sears Social Media Support team. We apologize that you did not receive a call back as you were promised and we understand that this issue of the parts and labor pricing are very important to you. We would like to have one of our case managers contact you to discuss your concerns and to present what options are available at this time. If you would like to speak to us about this, please email the following information – your contact phone number, screen name (p27601), and phone number used at time of purchase to smadvisor@searshc.com. Again we’re sorry for any trouble this may have caused and we look forward to speaking to you soon.

Thank you,

Jack C.

Social Media Moderator

Sears Social Media Support

Viaan
#719939

Would this be the crack service guys from A&E?

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With Official Company Response
Review
#448456 Review #448456 is a subjective opinion of poster.
Service
Sears Repair
Loss
$100
To Whomever It May Concern I am writing in regards to a side-by-side stainless steel Sears Kenmore refrigerator (serial #4a61512393 model # 970446030) with ice and water. The unit was purchased new for app $1630 app 6-1/2 – 7 years ago. The unit has served us well...
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3 comments
Anonymous
#867831

I had the same issue. A repair guy came and order all the parts to repair it, then another repair guy was sent to fix it when the parts came.

He immediately said it was not repairable. I told him that I was going to get a second pinion and next thing, he yank the refrigerator line of the refrigerator.

I cannot afford another refrigerator right now and Sears is only giving $500. according to my protection agreement.

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Review
#448268 Review #448268 is a subjective opinion of poster.
Product
Sears Protection Plan
Loss
$1600
Tags
  • poor
  • broken
  • frdige

Update by user Sep 20, 2013

Will update this when or if any additional info is received or ON OCT 24th:)to let everyone know what happened BUT by then this complaint will be on page 20 or 30 so no one will see it anyway. People usually only read the first 2 or 3 pages of complaints. SOCIAL MEDIA...

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Review
#448265 Review #448265 is a subjective opinion of poster.
Service
Sears Repair
Loss
$3800
We ordered some items online from Sears/Kmart and then the same week after we have received those items my husband went to a local store here in Fort Walton Beach, FL to return 1 of them. The store return policy clearly states that we can return any order back to a...
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3 comments
David
Sears Response
#719519

fwb2013,

We apologize for the trouble you experienced with your online purchase. My name is David with our Sears Cares Escalation team. We would be happy to discuss this situation with you and assist in address your concerns regarding the refund of the item. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (fwb2013) you used to post on this site, for reference to your issue. We look forward to speaking with you soon.

Thank you,

David W.

MySears Community Moderator

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Review
#448067 Review #448067 is a subjective opinion of poster.
Product
Sears Website
Loss
$500
Let me start by saying that I live on a 1/2 acre lot so there's not a whole lot of grass to cut but I wanted to upgrade from an old Walmart push mower that I bought in 1999 to a self propelled craftsman, it worked great until I went over an ant mound I finished cutting...
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3 comments
Abdias
#729234

After talking to searscares my problem was resolved, all I wanted was a little customer service and that's exactly what I got! I'm happy with my lawnmower and in the next few days I will be shopping around for a craftsman cordless drill, thank you sears for hearing m out!

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With Official Company Response
Review
#448047 Review #448047 is a subjective opinion of poster.
Loss
$305
Tags
  • Lawnmower garden

Sears review in Winter Park, Florida: Hostile work environment, working with freaks, unethical corrupt

working in the sears winter park call center is like being in jail or something...its full of freaks low lifes and weirdos. most of the idiots that work there are not only obese, *** weird and dumb they are very rude and mean to others. the management at sears is horrible and corrupt and will abuse employees and esp good employees while praising losers and low lifes. the management is really bad and will even physically hurt employees. There is a lot of unethical practices and corruptness there. These people will screw over good employees and keep doing it without care. They unethically fire people and break their own policies then lie about it. the managers lie and even bully and abuse employees for no reason. the entire place is a joke...If you try to ask to be treated fairly they won't do it. The managers are 20 something year old immature jerks who lie, and even sleep with half the women there. beware of this place its unethical corrupt and run in a messed up way...
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Review
#447948 Review #447948 is a subjective opinion of poster.
To start off I ordered a California king sized mattress and split box springs online. On the facing page it does not state that you have to buy two to complete the set for the box springs. The morning that it was suppose to be delivered I received a call stating that...
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1 comment
David
Sears Response
#718173

Dear Anonymous,

Please accept our sincere apologies for the manner in which your mattress and box spring delivery have been handled. We understand your frustration and would like to offer our assistance to help resolve this issue. In addition, we know how concerning it is to be charged twice for a product that has not been delivered completely. We value you as a Sears customer and would like to do everything possible to make this right for you. At your convenience, please contact our office via email at SMAdvisor@searshc.com so you do not have to be upset by this any longer. In the email, please provide a contact number and the phone number the mattress and box springs were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous447396) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#447396 Review #447396 is a subjective opinion of poster.
Service
Sears Delivery Service