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With Official Company Response
I went through 5 months of *** for a refund from Sears. This was the most convoluted thing I have ever experienced. They kept telling me that I would get a refund but I had to call back every 10-15 days. The wrong fridge was delivered and I don't know what they guys...
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1 comment
SearsCares
Sears Response
#699697

Dear Anonymous, My name is Dianne and I’m with the Sears Cares Social Media Support team. I saw your post and apologize that you had to wait 5 months before you received your refund for the refrigerator. I understand how frustrating this must be for you and would like to speak with you further regarding this issue. Please send the following information – contact #, screen name (fridge439335) phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Dianne D.

Social Media Moderator

Sears Social Media Support

Review
#439335 Review #439335 is a subjective opinion of poster.
With Official Company Response
I was under warranty for my dish washer, washer dryer, etc. My dish washer was *** out water and soaked my wood floors and ran down into the ceiling of my basement and caused damage to the ceiling and dry wall and carpet. When I called Sears yesterday they told me that...
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5 comments
SearsCares
Sears Response
#699710

Dear Marita, my name is Dianne and I am part of the Sears Cares Escalations team. We apologize for the troubling experience regarding your dishwasher. We understand your frustration in this situation and would like to take the opportunity to have one of our personal case manager’s assist you. Please send the following information – contact #, screen name (maritawilloughby14722), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Dianne D.

Social Media Moderator

Sears Social Media Support

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Review
#439324 Review #439324 is a subjective opinion of poster.
With Official Company Response
My LG refridgerator stopped working on 7/26/13 I called Sears to have a repair tech come look at it under my Warranty. I couldn't have anyone come look at it until 7/31/13. This was the soonest they could schedule one. I had to stay home all day since they had to...
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2 comments
SearsCares
Sears Response
#699736

Dear Mykona, My name is Dianne and I am part of the Sears Cares escalations team. I can understand your frustration on this matter. I cannot imagine what is going on with the replacement of your refrigerator and we most definitely want to know more about it. This is totally unacceptable, and for that I want to apologize. Since apologies don’t resolve your problems, at your convenience, we like to speak to you. Please send the following information – contact #, screen name (Mykona) and the phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Dianne D.

Social Media Moderator

Sears Social Media Support

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Review
#439174 Review #439174 is a subjective opinion of poster.
Service
Sears Repair
Loss
$3500
With Official Company Response
Sears sold me a dangerous wash machine that does not shut off when it gets out of balance. It crashed through my bathroom causing much damage. A week later I get a recall notice stating stop using machine until software can be fixed by Sears tech. After 8 failed...
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1 comment
SearsCares
Sears Response
#699322

Helandt,

My name is Liz and I am a member of the Sears Cares Escalation Team. I came across your post and wanted to express our apologies for the difficulties you have experienced with your washer. It sounds as if we have let you down on just about every level imaginable and would like to offer our assistance. We would like the opportunity to speak with you to ensure your situation is resolved quickly and to your complete satisfaction. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (helandt), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Review
#439083 Review #439083 is a subjective opinion of poster.
Service
Sears Repair
With Official Company Response
I made the mistake of ordering children's shoes through the SEARS website. They had free shipping great prices and name brands...seemed like a good thing. After the order was made and payment through paypal was sent, they shipped one pair of the two pairs I had...
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3 comments
Anonymous
#747545

This seems to be characteristic of this company. Sears dot com is the most incompetent

I have ever seen.

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Review
#439032 Review #439032 is a subjective opinion of poster.
Service
Sears Shipping Service
With Official Company Response
In May 2013, Memorial day weekend I went into the Sears outlet in Mesquite, TX. 75149 on Town East Blvd. to look and purchase a refrigerator. I was really wanting the new stainless refrig that was on sale for $1450.00 and the manager told me to try the new lease to own...
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1 comment
SearsCares
Sears Response
#699231

Gerald and Michelle Luttrell,

My name is Liz and I am with the Sears Cares Team. We are so sorry to hear of the frustrations you have encountered with your refrigerator purchase. We would appreciate the opportunity to discuss your experience and help any way we can to address any concerns you may have. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (tl78823), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R

Social Media Moderator

Sears Social Media Support

Review
#438954 Review #438954 is a subjective opinion of poster.
Service
Sears Manager
Loss
$600

Sears rewards thugs, street rats, jerks rude obnoxious associates and bullies good ones

sears is a horrible place to work. Sears seems to hire very low class weird *** and pathetic people and literally harass bully and demean good people and associates. the managers there are children who are arrogant rude bullies and losers and run the place like a circus or zoo and only hire zoo animals to work there. The male managers abuse women and people as they want and do whatever they want and get away with it. management is corrupt and unethical and its a disturbing place to work and a disturbing place in general. Sears will take a hard working good associates and treat good associates like criminals, even interrogating them abusing and mistreating them for NO reason, while rewarding every low life, loser obnoxious thug like *** and loser around. They also seem to hire only low class obnoxious people to work there. at sears people can parade around like animals screaming yelling going nuts...and no one cares, but they will take honest hard working decent associates and criminalize them and bully them for no reason demean and talk down to them while rewarding all the thugs bullies and retards that go around screaming and yelling for no reason and being loud and rude. Sears is definitely NOT anti-bullying...they are for bullying as they promote losers into management who can bully others as they want. the managers at sears enjoy breaking down good decent people, through various forms of bullying abuse and mistreatment. Despite there being many call centers that are really bad and terrible out there...I can safely say that sears is the absolute WORST and with the bad customer service these losers provide, they are lucky to be in business. They reward only loud obnoxious crazy associates, and disregard those who really deserve recognition and do not give recognition tot hose who deserve it. sears is a really bad unethical and terrible place to work. and sears managers even borderline assault female associates (not sexually but just assault) and keep doing it not really caring...the management is the worst beware of this company and its hideous tactics and practices....
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1 comment
Anonymous
#698776

I even attempted calling sears complaints line- I got two rude African American women who were just weird and rude. I mean they can't find polite people to work at their company or other companies, or even competent people who just do their jobs.

These women were just rude, and one yelled in my ear? one was disturbed because there was a clock going off in the background and began saying it was music (huh)? does sears only hire trash people to work for them? ..just the rudest weirdest people ever.

You try calling in to file a complaint, and get ruder people on the phone? There is something really wrong with this company.

Review
#438835 Review #438835 is a subjective opinion of poster.
Service
Sears Manager
beware of sears...sears has this 'anti-bullying' program going on, however, let me explain, all sears does is PROMOTE bullying. their managers are children who bully good associates for fun, and the males do this to women who are nice and kind who they can get away...
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1 comment
Anonymous
#698725

sears believes strongly in anti-bullying yet their call centers and places are full of managers rude people who bully good workers and harass and literally terrorize them for fun. Also the managers are sleeping with the women there...its a disgusting unethical place with filthy low life degenerates there....they are the most arrogant disturbing people to exist.

Also, there are so many loud rude dumb people working there and nothing is done about this, but the managers enjoy harassing nice people and good people who do nothing wrong and treat them as if they've committed a crime or did something bad. ie, they take a minor thing that's not even an issue turn it into something huge and then interrogate criminal style and mistreat a good associate for no reason, while allowing all the thugs losers low lifes and criminals there to do anything they want, yell scream cause problems anything.

Review
#438829 Review #438829 is a subjective opinion of poster.
Service
Sears Manager
With Official Company Response
Your advertising and sales pitches are false and your products are horrible. The Kenmore Refrigerator I bought lasted five months and it broke. It took a week to get a repair man to our home. And the advertised protection under the manufacturers warranty was a big lie....
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2 comments
SearsCares
Sears Response
#699141

HWolfe2,

I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. We are truly sorry for the troubles you have experienced with your refrigerator. We realize how important it is to have a working refrigerator in your home, as it stores your food, drinks and medicines. We do our best to make every interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the refrigerator is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (HWolfe2) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

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Review
#438717 Review #438717 is a subjective opinion of poster.
With Official Company Response

Sears in Driftwood, Texas - Chain Saw Warranty

Purchased a new chain saw in November and by June the Inside of the chain brake was melted. The local store said it should be covered by warranty and sent it off to their technician. After a week, I was told that I had run the saw with a broken chain (which it had not) now they refuse to honor the warrant...I won't be back, just hope I don't have any more warranty issues since I have a household full of items purchased from Sears. I don't know why Sears doesn't stand behind the Craftsman name anymore. It use to mean something
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2 comments
SearsCares
Sears Response
#699127

Chendrickson,

My name is Liz and I am with the Sears Cares escalations team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed met that goal. We are terribly sorry for the mishaps you have been experienced with your chain saw and the level of customer service you have received. From your post we can see that we certainly have let you down and would like to offer some assistance. We would like the opportunity to speak with you to address your concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (chendrickson), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

nikalseyn
#698522

Buy a Stihl from a local dealer. He will take care of you.

His business depends on it. Sears could care less. I do not understand why people still shop at Sears.

Terrible customer service now and their products are cheaply made by some big companies, but made to Sears specs and thus made cheaply. Now you know.

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Review
#438681 Review #438681 is a subjective opinion of poster.
Loss
$170