Sears
Reviews and Complaints
Weeks to get merchandise
Lied about picking up a Elliptical on date told.
Sears Service
Lack of Delivery of Dryer
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Verified Reviewer | Claremont, CaliforniaCar accident due to poor service on vehicle
Im sorry---I forgot send my phone number is 810-449-****. I don't know contact # you are referring to. Screen name is holjame@***.com
So sorry that I had not responded. I did contact Sears Corporate headquarters to update my complaint.
I had a complaint number given to me at the time the incident had occured. The reprensentative I was speaking to contacted the Sears Auto Center and we were on a three way conference as to why no action had been taken. The manager in question said all information was not sent to him,(which was a lie)! I then told him that, and I would provide it to him.
I drove to the center and gave copies AGAIN of which was provided to me. Apparently one sheet of missing paperwork was NOT GIVEN TO ME at the time of service by Sears.
It has been over three weeks and still have no response by this manager or the company. I am also updating the cost that I am asking for which would include the charge of service by Sears---$674.79 to make a total loss of $1874.79
Sears Executive Complaint
Thinking of buying a high end Whirpool product at Sears?
Sears.com
Customer
Will never go to sears again
Kenmore Stove
NEVER ORDER FROM SEARS.COM
Delivery Mishap
Sears.com/Toolbox Supply.com suck monkey balls
I had gone to some stores to look for a Christmas tree light dimmer cuz my husband had been *** that the lights on the tree were too bright. Nobody had one, so I started looking online.
Found one @***.com for $6 and some change plus $5 to ship it on 12/2/12 No problem right??? I arrived a few days earlier than expected on 12/12/12. When we opened up the bubble mailer, there was a desk lamp dimmer inside and not a tree light dimmer and the receipt said that it came from Toolbox Supply.com in Albany, NY. whatever!
so, we emailed Sears and told them that we got the wrong item mailed to us. they emailed back and told us that it was the fault of their merchant Toolbox Supply.com an that we need to contact them. Sooo, we called them on 12/13 and nobody bothered to pick up the phone. We called the next day and somebody actually answered the phone.
We explained to then that we did not order a desk lamp dimmer but we ordered a tree lamp dimmer. Cs rep looked at his computer screen and promptly told us that we got what we ordered. ***!!! We spoke to his supervisor Victor, who told us the same *** and that the matter is done.
WTF??? To make a long story short, we have been emailing Sears.com and calling them and all they do is send our complaint to Toolbox Supply.com and tell us to wait for a response. Nobody is doing jack *** to help us resolve our problem. they keep blowing us off hoping that we will cave and forget about our order.
i have asked both sides to either credit my card or send me what I ordered. It ain't *** rocket science!! Apologize for the mistake and mail the correct item. DO NOT SHOP THRU SEARS.COM EVER!!!!!!!
*** DUMBFUCKERS!!!!! the current CEO for Sears is Louis D'Ambrosio, FYI!
Service Contracts
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Dear Anonymous392695,
My name is Edwin and I work with the Sears Social Media Escalations team. We apologize that the arrival of your elliptical machine was not available for pick up at the expected date given, and for that we’re sorry. We would like to talk to you in reference to your experience. Please send us an email containing your preferred contact information –contact #, screen name (Anonymous392695), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support