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With Official Company Response

Sears in Driftwood, Texas - Chain Saw Warranty

Purchased a new chain saw in November and by June the Inside of the chain brake was melted. The local store said it should be covered by warranty and sent it off to their technician. After a week, I was told that I had run the saw with a broken chain (which it had not) now they refuse to honor the warrant...I won't be back, just hope I don't have any more warranty issues since I have a household full of items purchased from Sears. I don't know why Sears doesn't stand behind the Craftsman name anymore. It use to mean something
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2 comments
SearsCares
Sears Response
#699127

Chendrickson,

My name is Liz and I am with the Sears Cares escalations team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed met that goal. We are terribly sorry for the mishaps you have been experienced with your chain saw and the level of customer service you have received. From your post we can see that we certainly have let you down and would like to offer some assistance. We would like the opportunity to speak with you to address your concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (chendrickson), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

nikalseyn
#698522

Buy a Stihl from a local dealer. He will take care of you.

His business depends on it. Sears could care less. I do not understand why people still shop at Sears.

Terrible customer service now and their products are cheaply made by some big companies, but made to Sears specs and thus made cheaply. Now you know.

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Review
#438681 Review #438681 is a subjective opinion of poster.
Loss
$170
With Official Company Response
On 7-23-13 I purchased a Nordic Track T7 treadmill with extended warranty online from Sears outlet. On the 24th we drove an hour and a half one way to go pick it up. The service at the store was horrible. They loaded the treadmill into our truck and never gave me any...
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1 comment
SearsCares
Sears Response
#699118

Snowyrose77,

My name is Liz and I am a member of the Sears Social Media Support team. We can certainly understand your frustrations with the level of customer service you have received with regards to your treadmill purchase. We do our best to make every service interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. We would like to offer some assistance to connect you with a dedicated case manager to discuss your experience and address your concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (snowyrose7), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Review
#438563 Review #438563 is a subjective opinion of poster.
Loss
$682
With Official Company Response
Found a great deal on a 51" plasma model #PN51E530A3. Placed the order online, received confirmation that order was received and to await email to come pick it up. I then called the Sears at Arbor Mall in Douglasville, GA to confirm they had the tv. Not only did they...
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1 comment
SearsCares
Sears Response
#699103

Boofat,

We truly apologize for the disappointing experience you have encountered with your online order. My name is Liz and I am a member of the Sears Social Media Support team. We would appreciate the opportunity to discuss your experience and help any way we can to address any concerns you may have. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (boofat), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R

Social Media Moderator

Sears Social Media Support

Review
#438513 Review #438513 is a subjective opinion of poster.
With Official Company Response
Purchased a new refrigerator because my sub-zero died. Arranged for removal of old sub zero and installation of new refrigerator. Told salesman 3 times that I had a sub zero to be removed...he assured me that he understood. I have been living with an ice chest and...
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1 comment
SearsCares
Sears Response
#696787

Dear Anonymous,

My name is Liz and I am with the Sears Cares escalations team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed met that goal. We are terribly sorry for the mishaps you have been experienced with your refrigerator delivery and the level of customer service you have received. From your post we can see that we certainly have let you down and would like to offer some assistance. We would like the opportunity to speak with you to address your concerns and restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (Anonymous437858), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Review
#437858 Review #437858 is a subjective opinion of poster.
Service
Sears Installation
Loss
$2000
With Official Company Response
My complaint in trying to just get to the right person to just schedule someone to come out was exactly like the man from Kansas City, Mo. went thru. We were never told a 3rd party AC Co. would be installing the Infinity model with the programmable touch pad...
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1 comment
SearsCares
Sears Response
#696516

Toobad2013, it is our goal at Sears to provide our customers with the highest quality of products and service. I am sorry that we disappointed you. We would like to escalate your complaint to our case management team to look into your issue regarding your service of the A/C unit. Please send the following information – contact #, screen name (Toobad2013) phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Dianne D.

Social Media Moderator

Sears Social Media Support

Review
#437703 Review #437703 is a subjective opinion of poster.
Loss
$11
With Official Company Response
On January 17, 2013, a mere 14 months after receiving my Kenmore Elite Freezer-Refrigerator (model #: 795.72053.110), the cooling system began to fail causing the refrigerator portion of the appliance to fluctuate between 40-50 degrees and the freezer portion of the...
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15 comments
Anonymous
#1224023

Sounds like we were lucky to have this fridge last for the four years we had it, but now it has also completely died. The cooling system is out. I can't believe it.

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Review
#437594 Review #437594 is a subjective opinion of poster.
Loss
$2848
Tags
  • Kenmore Elite Freezer-Refrigerator
  • Faulty cooling system
  • No customer loyalty
With Official Company Response
This is my 2nd bad review. This is the second bad review I have ever written, but after the first one, it makes it that much easier to write a second, and yet I was ignorant enough to go back after the first. Mistake. The last time I brought my car in, I brought it to...
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2 comments
Anonymous
#696864

I thought I couldnt be angrier.... I was wrong, I am 100% positive that my alignment was never even done.

My car is STILL doing the exact same pull to the left.

If Sears doesn't fix this issue I will be perusing another way to have it handled legally. I want a phone call and a person who will fix the issue ASAP.

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Review
#437552 Review #437552 is a subjective opinion of poster.
Service
Sears Repair
Loss
$75
With Official Company Response
I did have stock with sears until I started working with sears in the appliance repair dept. Very upset with how we treat our customers, lying by overbooking, & for people with warranty's and purchase for sears go to the back of the line. While customers with no...
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2 comments
Anonymous
#698021

after 5 service calls ref. still wont work (Samsung) talking to these people is like talking to a baby, no wait a baby craps itself that's more then anyone at sears customer has done

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Review
#437504 Review #437504 is a subjective opinion of poster.
Service
Sears Repair
With Official Company Response
We bought a place with a Sears stove that didn't work. During the inspection, the previous owners were notified that it wasn't working and had Sears come out to fix it. We moved in, and it didn't work, so we had to call them again to schedule appointments. I hadn't...
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1 comment
SearsCares
Sears Response
#695945

Dear Anonymous,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We would like to apologize for how your range repair has been handled, and for the unbelievably poor customer service that was provided to you throughout your experience. We would like to follow up with you regarding the concerns you brought up, and see what can be done to correct them moving forward. Please send the following information – contact #, screen name (Anonymous 437414), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

Review
#437414 Review #437414 is a subjective opinion of poster.
Service
Sears Repair
Loss
$500

Sears in Oviedo, Florida - *** *** place to work, animalish co-workers, jerks

sears is a really *** place to work for. Now, if you get BAD customer service from sears on the phone, know it's because in this *** call centers, these pigs mostly hire rejects and idiots that seem like they come from the streets. yeah, that weirdo you see walking up and down the streets- SEARS call centers will jump to hire that reject and fills its centers with incompetent *** retards like that. No joke, the people are so dumb, rude, pathetic and incompetent. worse, they hire tons of Hispanics, so now you have REALLY dumb rude people working there too. Also, in order to work for their call centers, the people have to be really fat, really ugly weird ***, retarded and basically every bad quality you can think of. Yes, most of their associates, are seriously, really fat ugly dumb rude weird people. I don't think many people work at those places that aren't over 200lbs. So you have a bunch of hideous freaky looking people there, that are also REALLY mean and rude too. If you aren't ugly or weird like these weirdos, then you get bullied, and most normal decent people either quit really fast, or don't even work at that really *** place. sears really sucks, and aside from rude weird and mean co-workers, the managers are idiots and many managers are kids, and can't even run the place right. they also like to reward all the ugly fat dumb people but with lots of recognition but don't reward good employees and people who actually DESERVE it. instead they punish good employees and treat them like dirt. Also in some places there are rumors that a lot of the male managers are sleeping with most of the females in the call centers which is just disgusting. so you have these weirdos and freaks, who are dumb rude and fugly sleeping with the managers. there are also young cute Hispanic women who the managers will hire apparently just to sleep with them! its a really sick place and the managers also don't do anything if you try to call them if a customer needs to talk to a supervisor, so usually the customers gets nowhere, and they don't care at all about customer service, that's why sears sucks in every department. My cousin warned me not to work there but I had to find out for myself and quit after a while, thank God. They have the dumbest most incompetent managers, the most pathetic people working there, and every ugly loser is sleeping with every other fat ugly loser there. its a jungle circus there. they suck!
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Review
#437332 Review #437332 is a subjective opinion of poster.