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With Official Company Response

I have been a Sears customer all of my life...every appliance and electronic device(besides cell phones) that I have ever purchased in my adult life has been from Sears. I have encountered problems in the past, but being the loyal *** that I am, I kept returning. ...
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39 5
53 comments
Anonymous
#1620526

I have encountered the same thing when I tried to return a Christmas gift that did not fit. Sears would not exchange or offer a store card.

Said they must have receipt or phone number of the person that purchased the item to look up the transaction.

Sears has just lost a customer. No wonder they are going out of business.

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#435180 Review #435180 is a subjective opinion of poster.
Service
Sears Manager
Loss
$600
Tags
  • Exchange
With Official Company Response

Background: I bought a phone from sears.com for my international use since I was going for a vacation in Asia. The phone took more than 2 weeks to get to me..So I called them to ask for the status and they said they lost the phone and they are sending me a new one. The...
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2 0
3 comments
Anonymous
#695300

Why did you ask me to email you if you are never going to call. It has been 1 week now.

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Review
#434733 Review #434733 is a subjective opinion of poster.
Loss
$70
With Official Company Response

Dear Whom Ever This May Concern, I am writing to you to write about the worst costumer service I have ever received in my life. I am not writing for a refund, I am not writing for an apology- I am writing for the lack of apology and sympathy by the side of Sears. It...
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4 3
3 comments
Anonymous
#747686

Hey Anon commenter,

Go jump in the lake. No one asked you anything. Are you complaining because you are a slow reader?

Put your two cents in the toilet.

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Review
#434611 Review #434611 is a subjective opinion of poster.
Service
Sears Installation
With Official Company Response

Sears in Peachtree City, Georgia - Would not connect icemaker

My refrigeratorc was purchased in April and delivered a few weeks later in May. A nice GE with freezer on the bottom as well as an ice maker. After an extravaganza of fruitless inquiries over their customer service phone line, conversations with the installation dept and 3 visits out to my home they supposedly couldn't problem solve hooking up the ice maker. The copper piping was already hooked up to the house water line. It just needed to be attached to the fridge. Come mid July I hired someone else to come do it. Took him about 15 minutes. Sears and I have formally parted company. I will no longer purchase my major appliances from them or depend on them for any service. They have no integrity.I am also filing a major complaint with the BBB.
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SearsCares
Sears Response #690794

pkatia101, we thank you for bringing this matter to our attention. I am sorry our repair service let you down regarding the water line hook up for your ice maker. We understand your frustration in this situation and would be more than happy to speak to you further. Please send the following information – contact #, screen name (pkatia101), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Dianne D.

MySears Community Moderator

Sears Social Media Support

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0 0
Review
#434605 Review #434605 is a subjective opinion of poster.
Service
Sears Installation

Sears in Calgary, Alberta - Horrible customer service. Horrible delivery.

Bought a bed with headboard, footboard & rails. On their scheduled delivery date (which they confirmed the day before) nobody shows up. So I call customer service at 4:30pm & it turns out my order hasn't even shipped from their supplier. Great. So we set up another day, which I have to take another day off work for. The delivery guys show up this time & shove three huge boxes into my entryway. And leave. So now I have 3 huge boxes in my entry that I can't even move, much less assemble, even though their own customer service told me the very expensive delivery fee would cover assembly. Plus, their website confirms this. Great. Do yourselves a favour and shop ANYWHERE else. You will get a better product & service...by far.
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0 0
Review
#434409 Review #434409 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$80
Tags
  • Furniture delivery bed horrible
With Official Company Response

Last year I purchase and installed two Sears Garage Door Openers (Model 139.53918D) which the 1 year Warranty expires on 7/15/2013. Per the Owners Manual there is an Additional Limited Warranty on Parts from the 91st day up to 3 year from the date of purchase. From day...
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4 0
10 comments
Anonymous
#1090773

Go to home depot and buy a 2 $ doorbell button and forget about it , best fix for only 2 dollars, who really needs time and temp from a garage door opener in the first place .......geez.

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1 0
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Review
#434296 Review #434296 is a subjective opinion of poster.
Service
Sears Replacement
Loss
$224
Tags
  • Garage Door Opener Warranty
With Official Company Response

WE PURCHASED A RIDING LAWNMOWER. 21 hp, 42" MOWER ELECTRIC START 6 SPEED. Briggs ENG. 331977-085-E1. oUR RIDER BLEW A ROD. We live in Michigan so it is in the garage half the year. Our property is less than a .25 Acres. We have less than 200 hours on this rider and...
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0 0
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SearsCares
Sears Response #690482

Dear lobo297,

We are sorry that a part in your tractor engine has failed. As you mentioned in your post, the manufacturer of the engine may carry a warranty on the engine parts for a certain amount of time. Sears carries a 1 - 2 year warranty on most tractor's so you'd have to purchase an extended warranty for us to cover this type of defect. The information you were given about us giving a discount on a new tractor was correct. We'd be more than happy to speak with you further about this issue and offer the assistance of a personal case manager to help with this situation. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name used to post here (lobo297), for reference your issue. Please send the email to smadvisor@searshc.com. We look forward to speaking with you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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0 0
Review
#434281 Review #434281 is a subjective opinion of poster.
Loss
$800
Tags
  • SEAR RIDING TRACTOR
With Official Company Response

I recently purchased a transaxle kit,ball bearing,friction hub,spacer.neutr.Paid $397.03 When the transaxle kit was installed, it doesn't work.The mower will not go in reverse and struggles to go forward.When I called them to see if they would let me reurn it for...
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SearsCares
Sears Response #690461

Dear booboolr,

My name is Susan with Sears Social Media Support Escalations team. The customer service experience you've described is very disappointing to hear and we sincerely apologize for the issues surrounding the parts you purchased for your mower. We'd be more than happy to look into this situation further and offer our assistance to help resolve this issue. We value your business very much and want to make sure everything that can be done to help you is being done. Please send the following information – contact #, screen name (booboolr), phone # used at time of purchase to SMAdvisor@searshc.com. Sorry for your inconvenience and we look forward to speaking with you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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0 0
Review
#433996 Review #433996 is a subjective opinion of poster.
Loss
$397
With Official Company Response

Sears in Overland Park, Kansas - Don't believe the lies

When we were in the process of getting quotes for a new high efficiency HVAC system in our house, several companies gave us quotes and several were cheaper than Sears. They assured us that was because they do all of their own work with their own team and that means the warranty will be better. Some places, if the HVAC isn't installed by a group licensed by that company, won't back up their warranty. As it turns out, the day of install a bunch of contractors showed up to do the work. I told them not to do anything while I called Sears, the rep from Sears said that he'd match the next lowest price and so I said okay. Then when the bill came, guess what? Still the original price with no adjustments.
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1 comment
SearsCares
Sears Response #690451

Dear Anonymous433702,

Please accept our sincere apologies for the confusion in your HVAC System Quote. We'd like to look into this situation further and offer the assistance of a personal case manager to help resolve this situation. My name is Susan with Sears Social Media Support Escalations team. We value your business very much and want to make sure that everything that can be done to help you is being done. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Anonymous433702), to smadvisor@searshc.com. We look forward to speaking with you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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0 0
Review
#433702 Review #433702 is a subjective opinion of poster.
Loss
$1600
With Official Company Response

Sears in Overland Park, Kansas - No sales associates available

Wanted to buy WeedWacker as a satisfied previous cust. No sales asst available. One helping a couple cash out for over 20 mins. Others wandering around not offering assist. 95th & Metcalf, Overland Park, KS. Used to love this store, I walked out. Funny how the field below wants the value of my loss. LOL, the store lost a sale over 200 dollars. Now this site wants me to submit at least 100 words. I guess you cannot be ticked off with less that 100? I do not comprehend the need to state a complaint in at least 100 words.
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0 3
2 comments
SearsCares
Sears Response #690369

Dear rpbks09,

We apologize for any negative customer service you may have experienced recently. We expect all of our associates to build customer relationships and it does not seem this happened. We would like to speak to you concerning your past experience and go over the options we have to turn this into a positive one. My name is Susan with Sears Social Media Support Escalations team. I found your post here and wanted to reach out and offer our assistance. Please send us an email containing your preferred contact information, including the name you posted with here (rpbks09), to smadvisor@searshc.com. We look forward to speaking with you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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0 0
Anonymous
#688602

sears in Canada is the same..likely be out of business in 5 years anyways...I wont miss them

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0 0
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Review
#433551 Review #433551 is a subjective opinion of poster.