
Sears Reviews and Complaints
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Anonymous442250,
My name is Liz and I am a member of the Sears Cares Escalation Team. I came across your post and wanted to express our apologies for the difficulties you have experienced with your water heater. It sounds as if we have let you down on just about every level imaginable and would like to offer our assistance. We would like the opportunity to speak with you to ensure your situation is resolved quickly and to your complete satisfaction. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Anonymous442250), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Terrible, absolutely terrible. Its no wonder Sears is going down the drain.
Even the CEO is shady, he was kidnapped & let go due to corporate drama. The Sears in Orland Park, IL had issues with fraud from an ex-store manager, mistreatment of employees & associates, attacking one's personality & character & all sorts of cherrypicking & preference games.
Employees are always threatened to get fired unfairly. This company hosts all sorts of crazies, its a failure.
Sears review in Wingdale, New York: Where are they?
Update by user Aug 21, 2013
No editing allowed I guess. Hit return before I saw the typo in the title; should be burnt not burt lol.
Original review posted by user Aug 21, 2013
On July 6 , 2011 we purchased a new Whirlpool LDR3822PQ1 from Sears which they delivered and carried it into my basement. I have never been able to plug this dryer...
Dear HallMarc,
My name is Brian and I am part of the Sears Social Media Escalations team. We would like to apologize for the trouble you have experienced with your 2 year old dryer. We can certainly understand how this situation was more than a little concerning, and very scary for you. We’d like the chance to look into this issues you have brought to our attention, and ensure that feedback is provided to the correct management team. Please send the following information – contact #, screen name (HallMarc), phone # used at time of purchase to smadvisor@searshc.com. We do look forward to speaking with you soon!
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Sears review in Tucson, Arizona: Freezer not working EMERGENCY service one week wait!

Dear Anonymous,
My name is Brian and I am part of the Sears Social Media Escalations team. We are truly sorry that your new washer flooded your home after the unit was installed. We understand how disappointing and discouraging this situation has to be for you. We’d like the opportunity to look into this matter more, and ensure that everything is being done on your behalf to get this issue corrected in a timely manner. Please send the following information – contact #, screen name (Anonymous440980), phone # used at time of purchase to smadvisor@searshc.com. We do look forward to speaking with you soon!
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support

Dear Anonymous,
My name is Brian and I am part of the Sears Social Media Escalations team. We are sorry to hear that your gas dryer has failed you, and the earliest repair appointment date is over 3 weeks out. We understand how inconvenient it is for you to have to make multiple trips from your home to do laundry, and we’d like to discuss how we can help with this situation until your repair is completed. Please send the following information – contact #, screen name (Anonymous 440784), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Brian S.
Social Media Moderator

Dear Anonymous,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We would like to apologize for how your refrigerator repair has been handled, and for the less than stellar customer service that you have received throughout your experience. We would like to follow up with you regarding the concerns you brought to our attention, and discuss some options we have to help moving forward. Please send the following information – contact #, screen name (Anonymous440483), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Brian S.
Social Media Moderator
Sears review: Service representative lied regarding parts.
Yes, I posted a complaint. I can not get a refund on a part their technician ordered wrong.
Technician was here July 22nd. I am pissed!!
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Dear Guanyin,
My name is Brian and I am part of the Sears Social Media Escalations team. We are sorry to hear how your Home Improvement project has been handled thus far, and apologize that we were unable to keep our commitment to have someone out to finish measuring your cabinets We’d like the chance to discuss this matter in more detail with you, and see what options we have to help. Please send the following information – contact #, screen name (Guanyin), phone # used at time of purchase to smadvisor@searshc.com. We do look forward to speaking with you soon!
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support