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With Official Company Response

Sears in Saint James, Missouri - Having the extended waranty

I brought our 70 pint dehumidifier in for repair on July 22 2013 at the Rolla, MO store (3382 ). I think it is sad to not of heard back yet as we live in an earth contact home and need this very badly. I took out the warranty since I bought it a year before and explained how much it has to run for the moisture in our house. Now we sit without it for this long and it probably just needed to be replaced with a new one after working hard. This product works hard in our place and I need it daily. I need more words and have said it all. Leanne Johnson
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2 comments
Anonymous
#747663

To heck with you social media people. We want Lampert's number.

SearsCares
Sears Response
#694820

Leanne,

We apologize for the troubles you are going through with your dehumidifier repair. My name is David with our Sears Social Media Support team. We would be happy to have a case manager look into this and assist in getting this situation resolved as quickly as possible. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the dehumidifer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (lbj) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

David W.

Social Media Moderator

Sears Social Media Support

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Review
#436060 Review #436060 is a subjective opinion of poster.
Service
Sears Repair
Loss
$249

Sears - HR Records sold in filing cabinet!!! Chicago area.

I use to work at Sears in River Oaks Mall, Calumet City, IL a few years ago while I was searching for new employment. Well last week while watching my local news there was a story on about a man that bought a filing cabinet from a sale of fixtures from closed Sear's stores in the area. Well low and behold he said he opened up the cabinet there were 100s of ex-employees files. Social Security numbers, DL, names and bank info. He tried to call Sears and to no response he called the local TV station. Well after putting this on the air Sears came and picked up the filing cabinet and offered the man $100.00 gift card. I hope this man is honest and did not copy any info or show this info to anyone as I KNOW what ID theft can do to you and I don't want ( or anyone else) to have to go through this *** again. I called Sears HR department and they acted *** and said they have no clue what I am talking about. Just trying to cover there *** I guess. Hope and pray they pay for this. This is one of the most careless things I have ever seen an employer do!!!!
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1 comment
Anonymous
#747670

We all KNOW that they are beyond incompetent. I really think that a good strong class action lawsuit would be just what the doctor ordered.

It's too bad that people don't ban together and sue for damages. That would probably be enough to finish them off in the process.

It's too bad. It's the end of another era.

Review
#436020 Review #436020 is a subjective opinion of poster.

Sears appliance replacement.

We are currently in the process of dealing with Sears to get our 1 year old Kenmore Elite refrigerator replaced.After two weeks of failed repair attempts, on Friday July 26 our refrigerator was deemed unrepairable. We were told that we would be contacted in 24-48 hours to get this process taken care of. On Saturday the 27th I called to check up on the process and was told that I takes 3 days and we would be contacted on Wednesday. Since we are without a refrigerator for our family we called on Tuesday to see if we could get an answer sooner and were again told close of business Wednesday we would be contacted. Wednesday came around and we never were contacted, so Wednesday evening I called again (these are 1-2hour calls by the way because we always have to be transferred 3 times). On this call I was told that the processing team is behind and it is taking 5 days so we would be contacted on Friday. Friday comes, I wait through the afternoon and decide I will call to check again. I am now being told that it is in "processing" and we should know soon. Not even given a time frame. The item that we are wanting to get as a replacement is in stock at our sears location in Jefferson City, Mo. If this would have been taken care of Wednesday, it could have been delivered yesterday and we would have a working refrigerator. As it stands now, we still do not have a working refrigerator and have no timeframe that this will be resolved.We need someone to take care of this situation. We are now at 3 weeks without a working refrigerator that we purchased a master protection agreement on just so we wouldn't ever be in this situation. On the phone, the only solution we are given is to wait longer.We have spent many hours on the phone trying to get this done. As I said above this was a 3 day process originally, we are now on day 8 and not one time has anyone from sears contacted us to apologize or let us know it was going to take longer.I did respond to an email from your customer solutions department letting them know everything I have told you. That was 3 days ago, and have gotten no response.I was actually told yesterday that if we did not pay for delivery of our new item, we would actually be expected to load up the non working refrigerator an deliver it to the store ourselves! If looking for new appliances do yourself a favor and look elsewhere !
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Review
#435849 Review #435849 is a subjective opinion of poster.
Sears will not sell any products to consumers who live in apartment buildings, regardless of whether they own or rent the unit. I am so sick of being discriminated against because I can't afford to buy property. I pay more in rent, I have no investment, I don't get...
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1 comment
Anonymous
#692354

Why in heaven's name did you repeat this three times? What were you trying to buy that it would make any difference what type of residence you live in?

As far as how wealthy a person is, that doesn't determine if you rent of own. Most of the people that I know that live in apartments do so because of the convenience----not having to worry about upkeep, yard work, etc. Probably if you are trying to buy something that has to be installed, that might be a reason they won't sell it to you. When you rent you aren't supposed to install things without the landlords OK.

Most landlords want to install things themselves or have their maintenance people do the installing. What kind of tax break do you think people that own their homes receive. The people that I know that are home owners are always complaining about how high their real estate taxes are. If you pay more in rent, than a mortgage payment would be, the apartment you are living in is way too expensive.

You do have to stop and think that in your rent, some of the utilities are included. The rent for my two bedroom apartment includes heat, water, sewer, garbage. They toss cable in as a thank you for renting from them. All I have to pay besides the rent is electricity, phone, and internet.

But even if I had to pay for cable, it would still be cheaper than a home owner having to pay a mortgage payment, plus all of the utilities, and home owner's insurance.

The renter's insurance that I have is a lot cheaper than homeowner's would be. Count your blessings.

Review
#435472 Review #435472 is a subjective opinion of poster.
Service
Sears Manager
With Official Company Response
The little halogen light bulb inside my Sears Kenmore Elite oven went out. The owners manual pretty much says to put gloves on, pull the glass cover off, pull out the old light bulb and put a new one in. However, it's an odd lamp. The manual does not say what type and...
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2 comments
Anonymous
#1136459

Just had the same response.This a rip off by fridgeadare company. It would cost 93$ plus I would need to get a person to install and that would be another 80 $. Sears is a very bad company to deal with!!

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Review
#435217 Review #435217 is a subjective opinion of poster.
Loss
$2
With Official Company Response
I have been a Sears customer all of my life...every appliance and electronic device(besides cell phones) that I have ever purchased in my adult life has been from Sears. I have encountered problems in the past, but being the loyal *** that I am, I kept returning. ...
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53 comments
Anonymous
#1620526

I have encountered the same thing when I tried to return a Christmas gift that did not fit. Sears would not exchange or offer a store card.

Said they must have receipt or phone number of the person that purchased the item to look up the transaction.

Sears has just lost a customer. No wonder they are going out of business.

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Review
#435180 Review #435180 is a subjective opinion of poster.
Service
Sears Manager
Loss
$600
Tags
  • Exchange
With Official Company Response
Background: I bought a phone from sears.com for my international use since I was going for a vacation in Asia. The phone took more than 2 weeks to get to me..So I called them to ask for the status and they said they lost the phone and they are sending me a new one. The...
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3 comments
Anonymous
#695300

Why did you ask me to email you if you are never going to call. It has been 1 week now.

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Review
#434733 Review #434733 is a subjective opinion of poster.
Loss
$70
With Official Company Response
Dear Whom Ever This May Concern, I am writing to you to write about the worst costumer service I have ever received in my life. I am not writing for a refund, I am not writing for an apology- I am writing for the lack of apology and sympathy by the side of Sears. It...
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3 comments
Anonymous
#747686

Hey Anon commenter,

Go jump in the lake. No one asked you anything. Are you complaining because you are a slow reader?

Put your two cents in the toilet.

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Review
#434611 Review #434611 is a subjective opinion of poster.
Service
Sears Installation
With Official Company Response

Sears in Peachtree City, Georgia - Would not connect icemaker

My refrigeratorc was purchased in April and delivered a few weeks later in May. A nice GE with freezer on the bottom as well as an ice maker. After an extravaganza of fruitless inquiries over their customer service phone line, conversations with the installation dept and 3 visits out to my home they supposedly couldn't problem solve hooking up the ice maker. The copper piping was already hooked up to the house water line. It just needed to be attached to the fridge. Come mid July I hired someone else to come do it. Took him about 15 minutes. Sears and I have formally parted company. I will no longer purchase my major appliances from them or depend on them for any service. They have no integrity.I am also filing a major complaint with the BBB.
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1 comment
SearsCares
Sears Response
#690794

pkatia101, we thank you for bringing this matter to our attention. I am sorry our repair service let you down regarding the water line hook up for your ice maker. We understand your frustration in this situation and would be more than happy to speak to you further. Please send the following information – contact #, screen name (pkatia101), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Dianne D.

MySears Community Moderator

Sears Social Media Support

Review
#434605 Review #434605 is a subjective opinion of poster.
Service
Sears Installation

Sears in Calgary, Alberta - Horrible customer service. Horrible delivery.

Bought a bed with headboard, footboard & rails. On their scheduled delivery date (which they confirmed the day before) nobody shows up. So I call customer service at 4:30pm & it turns out my order hasn't even shipped from their supplier. Great. So we set up another day, which I have to take another day off work for. The delivery guys show up this time & shove three huge boxes into my entryway. And leave. So now I have 3 huge boxes in my entry that I can't even move, much less assemble, even though their own customer service told me the very expensive delivery fee would cover assembly. Plus, their website confirms this. Great. Do yourselves a favour and shop ANYWHERE else. You will get a better product & service...by far.
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Review
#434409 Review #434409 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$80
Tags
  • Furniture delivery bed horrible