Sears Reviews and Complaints

I brought our 70 pint dehumidifier in for repair on July 22 2013 at the Rolla, MO store (3382 ). I think it is sad to not of heard back yet as we live in an earth contact home and need this very badly. I took out the warranty since I bought it a year before and explained how much it has to run for the moisture in our house. Now we sit without it for this long and it probably just needed to be replaced with a new one after working hard. This product works hard in our place and I need it daily. I need more words and have said it all. Leanne Johnson

I use to work at Sears in River Oaks Mall, Calumet City, IL a few years ago while I was searching for new employment. Well last week while watching my local news there was a story on about a man that bought a filing cabinet from a sale of fixtures from closed Sear's stores in the area. Well low and behold he said he opened up the cabinet there were 100s of ex-employees files. Social Security numbers, DL, names and bank info. He tried to call Sears and to no response he called the local TV station. Well after putting this on the air Sears came and picked up the filing cabinet and offered the man $100.00 gift card. I hope this man is honest and did not copy any info or show this info to anyone as I KNOW what ID theft can do to you and I don't want ( or anyone else) to have to go through this *** again. I called Sears HR department and they acted *** and said they have no clue what I am talking about. Just trying to cover there *** I guess. Hope and pray they pay for this. This is one of the most careless things I have ever seen an employer do!!!!

We are currently in the process of dealing with Sears to get our 1 year old Kenmore Elite refrigerator replaced.After two weeks of failed repair attempts, on Friday July 26 our refrigerator was deemed unrepairable. We were told that we would be contacted in 24-48 hours to get this process taken care of. On Saturday the 27th I called to check up on the process and was told that I takes 3 days and we would be contacted on Wednesday. Since we are without a refrigerator for our family we called on Tuesday to see if we could get an answer sooner and were again told close of business Wednesday we would be contacted. Wednesday came around and we never were contacted, so Wednesday evening I called again (these are 1-2hour calls by the way because we always have to be transferred 3 times). On this call I was told that the processing team is behind and it is taking 5 days so we would be contacted on Friday. Friday comes, I wait through the afternoon and decide I will call to check again. I am now being told that it is in "processing" and we should know soon. Not even given a time frame. The item that we are wanting to get as a replacement is in stock at our sears location in Jefferson City, Mo. If this would have been taken care of Wednesday, it could have been delivered yesterday and we would have a working refrigerator. As it stands now, we still do not have a working refrigerator and have no timeframe that this will be resolved.We need someone to take care of this situation. We are now at 3 weeks without a working refrigerator that we purchased a master protection agreement on just so we wouldn't ever be in this situation. On the phone, the only solution we are given is to wait longer.We have spent many hours on the phone trying to get this done. As I said above this was a 3 day process originally, we are now on day 8 and not one time has anyone from sears contacted us to apologize or let us know it was going to take longer.I did respond to an email from your customer solutions department letting them know everything I have told you. That was 3 days ago, and have gotten no response.I was actually told yesterday that if we did not pay for delivery of our new item, we would actually be expected to load up the non working refrigerator an deliver it to the store ourselves! If looking for new appliances do yourself a favor and look elsewhere !

My refrigeratorc was purchased in April and delivered a few weeks later in May. A nice GE with freezer on the bottom as well as an ice maker. After an extravaganza of fruitless inquiries over their customer service phone line, conversations with the installation dept and 3 visits out to my home they supposedly couldn't problem solve hooking up the ice maker. The copper piping was already hooked up to the house water line. It just needed to be attached to the fridge. Come mid July I hired someone else to come do it. Took him about 15 minutes. Sears and I have formally parted company. I will no longer purchase my major appliances from them or depend on them for any service. They have no integrity.I am also filing a major complaint with the BBB.