Sears Reviews and Complaints
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Sears - Kenmore Elite Mildew Washer
Sears - Advertising misleading on luggage.
Sears
Sears in Marietta, Georgia - Technicians can't do the job and don't show up for their appointment
Anonymous,
We are terribly sorry for the frustrations caused by the refrigerator repair. My name is David with our Sears Social Media Support team. We would like to have a dedicated case manager contact you and assist in resolving this situation as quickly as possible and address any other concerns you may have. If you would like to discuss this situation further, please send the following information – contact #, screen name (Anonymous436101), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Sears in Saint James, Missouri - Having the extended waranty
To heck with you social media people. We want Lampert's number.
Sears - HR Records sold in filing cabinet!!! Chicago area.
Sears appliance replacement.
Why in heaven's name did you repeat this three times? What were you trying to buy that it would make any difference what type of residence you live in?
As far as how wealthy a person is, that doesn't determine if you rent of own. Most of the people that I know that live in apartments do so because of the convenience----not having to worry about upkeep, yard work, etc. Probably if you are trying to buy something that has to be installed, that might be a reason they won't sell it to you. When you rent you aren't supposed to install things without the landlords OK.
Most landlords want to install things themselves or have their maintenance people do the installing. What kind of tax break do you think people that own their homes receive. The people that I know that are home owners are always complaining about how high their real estate taxes are. If you pay more in rent, than a mortgage payment would be, the apartment you are living in is way too expensive.
You do have to stop and think that in your rent, some of the utilities are included. The rent for my two bedroom apartment includes heat, water, sewer, garbage. They toss cable in as a thank you for renting from them. All I have to pay besides the rent is electricity, phone, and internet.
But even if I had to pay for cable, it would still be cheaper than a home owner having to pay a mortgage payment, plus all of the utilities, and home owner's insurance.
The renter's insurance that I have is a lot cheaper than homeowner's would be. Count your blessings.
Just had the same response.This a rip off by fridgeadare company. It would cost 93$ plus I would need to get a person to install and that would be another 80 $. Sears is a very bad company to deal with!!
I have encountered the same thing when I tried to return a Christmas gift that did not fit. Sears would not exchange or offer a store card.
Said they must have receipt or phone number of the person that purchased the item to look up the transaction.
Sears has just lost a customer. No wonder they are going out of business.
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I am very disappointed at sears Kenmore front loading washer. I purchased a Kenmore elite front loading washer and it is only 18 months old and I have been having problems with it.
My husband was on the phone all day today and got nowhere. It keeps leaking water and they replaced the rubber seal and the repair man just ordered another seal today. It also is flashing codes and when they come up I can't use the washer. We have always had Kenmore appliances and have always been good up until now.
Since they are no longer made by Kenmore they are junk. I will never buy a Kenmore appliance again since they don't want to replace my washer, due to the serviced agreement. I guess they want the agreement to run out and then I have to pay to have it fixed.
We have been dealing with Sears for over 30 years and if this is the kind of service we are going to get, well guess what, no more dealing with sears.
Some washing machines you have to leave the door open when not using to prevent mold build up but after washing a load that should be gone especially a bleached load. Sounds like a spin/dry cycle might not be working right along with a drain/discharge problem.
Keep after them. Report that model and Sears to the Better Business Bureau.
Good Luck
Anonymous,
We truly apologize for the disappointing experience you have encountered with your washer. My name is Liz and I am a member of the Sears Social Media Support team. I saw your comment and wanted to offer our assistance. We can truly understand how important it is to have your washer working properly. Even more, we can see how frustrating it is to receive the level of customer service you have received when you contacted us. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous436332) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support