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DON'T EVEN DO IT, DON'T EVEN GO TO SEARS, PLEASE GO TO CONN'S , BEST BUY, LOWES, SOMEWHERE ELSE. I am a very upset and unsatisfied customer. I went into the sears outlet to purchase a new stainless steel refrigerator. I was going to get a side by side but I really like...
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31 comments
Anonymous
#1710787

They like to put alot of legal mumbo-jumbo in the fine print so that hopefully you will just skip over reading it all and miss the part about it disclosing that it is a scam.

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Review
#439831 Review #439831 is a subjective opinion of poster.
Loss
$600
I bought a Sears Whirlpool fridge and was quite excited. Although once home the fridge side never seemed to get cold, I initally thought it was me until June. Some food started to go bad so I bought a outdoor thermometer and let it sit over night. Will I was correct...
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1 comment
David
Sears Response
#701211

Dear acoletti ,

We’re sorry for troubles and frustrations encountered with your refrigerator not cooling. My name is Edwin and I’m with the Sears Cares Social Media Support team. We would like to talk to you and assist you in resolving this matter. Please send the following information – contact #, screen name (acoletti) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#439813 Review #439813 is a subjective opinion of poster.
Loss
$500
On June 29, 2013 I purchased a refrigerator from Sears. The salesman convinced me to open a Sears’ account to give me a discount and pay over 12 months w/o interest. I gave him my name, address, etc., and showed legal documentation, my driver's license, confirming my...
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2 comments
Anonymous
#1043238

Something slightly similar just happened to me. I applied for a Sears card and during the process, they had to call to get some confirmation stuff for me.

I spoke with the woman on the phone and she asked if I had any other names, so I said I was previously married to someone else and provided that name, as well as my maiden name, but explained my current name is my legal name and has been for over a year. She said okay and I handed the phone back to the sales associate. Everything got approved and she handed me my temporary card... Which I immediately realized has my former last name on it- my ex husband's last name.

I said this was a mistake and she said that unfortunately, they can't change it because it's automated when I put in my social. What kind of automated system would show them a name I haven't used in over a year, which is not my legal name, and which I have no valid ID for?? I have filed taxes in my current name... And also bought a HOUSE.

What kind of system are they using to check people's last credit?? The bill had better go to my current address...

I still get questions occasionally asking me to "verify my address" that is my ex husband's home I have never lived in. Ugh, I just want to be free of this man.

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With Official Company Response
Review
#439765 Review #439765 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$200

Update by user Aug 27, 2013

We are very displeased with the "still existing issue" from the last message I submitted. When we posted on here previously we received a response from Sears A&E only to be given more runaround. The lady I spoke with advised me that since I went through an extended...

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1 comment
David
Sears Response
#700380

Bouvi1,

My name is David with our Sears Social Media Support team. I came across this post and wanted to reach out to you. We apologize for the situation with your fridge repair. From what you have written, you've been put through quite a bit of frustration over this. We would like the opportunity to get you in touch with a dedicated case manager to discuss this situation and address any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Bouvi1) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

David W.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#439660 Review #439660 is a subjective opinion of poster.
Service
Sears Manager
Details to my issue is in the link below as a different post in this website. After I uploaded my first complaint they were very quick to reply back and asked me to email them with my problem details with the order number and stuff, as if they cared. But it has been...
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Review
#439534 Review #439534 is a subjective opinion of poster.
Product
Sears Website
Loss
$70
We had to call their corporate office to fix a problem with getting a bad TV replaced. It only took 4 different TV's before one actually worked. At least someone there was willing to help after going through a number of different people. But through this nightmare we...
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1 comment
Anonymous
#699691

Dear GambitGene, My name is Dianne and I’m with the Sears Cares Social Media Support team. We are terribly sorry for the experience you had using your gift card at your local store. From your post we can certainly understand why you would be upset and would like to help. At your convenience please send the following information – contact #, screen name (GambitGene) phone # used at time of purchase to smadvisor@searshc.com – We look forward to speaking to you.

Thank you,

Dianne D.

Social Media Moderator

Sears Social Media Support

Review
#439344 Review #439344 is a subjective opinion of poster.
Service
Sears Manager
Loss
$800
Tags
  • GIFT CARD FIASCO
I went through 5 months of *** for a refund from Sears. This was the most convoluted thing I have ever experienced. They kept telling me that I would get a refund but I had to call back every 10-15 days. The wrong fridge was delivered and I don't know what they guys...
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1 comment
David
Sears Response
#699697

Dear Anonymous, My name is Dianne and I’m with the Sears Cares Social Media Support team. I saw your post and apologize that you had to wait 5 months before you received your refund for the refrigerator. I understand how frustrating this must be for you and would like to speak with you further regarding this issue. Please send the following information – contact #, screen name (fridge439335) phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Dianne D.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#439335 Review #439335 is a subjective opinion of poster.
I was under warranty for my dish washer, washer dryer, etc. My dish washer was *** out water and soaked my wood floors and ran down into the ceiling of my basement and caused damage to the ceiling and dry wall and carpet. When I called Sears yesterday they told me that...
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5 comments
David
Sears Response
#699710

Dear Marita, my name is Dianne and I am part of the Sears Cares Escalations team. We apologize for the troubling experience regarding your dishwasher. We understand your frustration in this situation and would like to take the opportunity to have one of our personal case manager’s assist you. Please send the following information – contact #, screen name (maritawilloughby14722), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Dianne D.

Social Media Moderator

Sears Social Media Support

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With Official Company Response
Review
#439324 Review #439324 is a subjective opinion of poster.
My LG refridgerator stopped working on 7/26/13 I called Sears to have a repair tech come look at it under my Warranty. I couldn't have anyone come look at it until 7/31/13. This was the soonest they could schedule one. I had to stay home all day since they had to...
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2 comments
David
Sears Response
#699736

Dear Mykona, My name is Dianne and I am part of the Sears Cares escalations team. I can understand your frustration on this matter. I cannot imagine what is going on with the replacement of your refrigerator and we most definitely want to know more about it. This is totally unacceptable, and for that I want to apologize. Since apologies don’t resolve your problems, at your convenience, we like to speak to you. Please send the following information – contact #, screen name (Mykona) and the phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Dianne D.

Social Media Moderator

Sears Social Media Support

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With Official Company Response
Review
#439174 Review #439174 is a subjective opinion of poster.
Service
Sears Repair
Loss
$3500
Sears sold me a dangerous wash machine that does not shut off when it gets out of balance. It crashed through my bathroom causing much damage. A week later I get a recall notice stating stop using machine until software can be fixed by Sears tech. After 8 failed...
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1 comment
David
Sears Response
#699322

Helandt,

My name is Liz and I am a member of the Sears Cares Escalation Team. I came across your post and wanted to express our apologies for the difficulties you have experienced with your washer. It sounds as if we have let you down on just about every level imaginable and would like to offer our assistance. We would like the opportunity to speak with you to ensure your situation is resolved quickly and to your complete satisfaction. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (helandt), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#439083 Review #439083 is a subjective opinion of poster.
Service
Sears Repair