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On January 17, 2013, a mere 14 months after receiving my Kenmore Elite Freezer-Refrigerator (model #: 795.72053.110), the cooling system began to fail causing the refrigerator portion of the appliance to fluctuate between 40-50 degrees and the freezer portion of the...
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15 comments
Anonymous
#1224023

Sounds like we were lucky to have this fridge last for the four years we had it, but now it has also completely died. The cooling system is out. I can't believe it.

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Review
#437594 Review #437594 is a subjective opinion of poster.
Loss
$2848
Tags
  • Kenmore Elite Freezer-Refrigerator
  • Faulty cooling system
  • No customer loyalty
This is my 2nd bad review. This is the second bad review I have ever written, but after the first one, it makes it that much easier to write a second, and yet I was ignorant enough to go back after the first. Mistake. The last time I brought my car in, I brought it to...
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2 comments
Anonymous
#696864

I thought I couldnt be angrier.... I was wrong, I am 100% positive that my alignment was never even done.

My car is STILL doing the exact same pull to the left.

If Sears doesn't fix this issue I will be perusing another way to have it handled legally. I want a phone call and a person who will fix the issue ASAP.

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Review
#437552 Review #437552 is a subjective opinion of poster.
Service
Sears Repair
Loss
$75
I did have stock with sears until I started working with sears in the appliance repair dept. Very upset with how we treat our customers, lying by overbooking, & for people with warranty's and purchase for sears go to the back of the line. While customers with no...
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2 comments
Anonymous
#698021

after 5 service calls ref. still wont work (Samsung) talking to these people is like talking to a baby, no wait a baby craps itself that's more then anyone at sears customer has done

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Review
#437504 Review #437504 is a subjective opinion of poster.
Service
Sears Repair
We bought a place with a Sears stove that didn't work. During the inspection, the previous owners were notified that it wasn't working and had Sears come out to fix it. We moved in, and it didn't work, so we had to call them again to schedule appointments. I hadn't...
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1 comment
David
Sears Response
#695945

Dear Anonymous,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We would like to apologize for how your range repair has been handled, and for the unbelievably poor customer service that was provided to you throughout your experience. We would like to follow up with you regarding the concerns you brought up, and see what can be done to correct them moving forward. Please send the following information – contact #, screen name (Anonymous 437414), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#437414 Review #437414 is a subjective opinion of poster.
Service
Sears Repair
Loss
$500

Sears review in Oviedo, Florida: *** *** place to work, animalish co-workers, jerks

sears is a really *** place to work for. Now, if you get BAD customer service from sears on the phone, know it's because in this *** call centers, these pigs mostly hire rejects and idiots that seem like they come from the streets. yeah, that weirdo you see walking up and down the streets- SEARS call centers will jump to hire that reject and fills its centers with incompetent *** retards like that. No joke, the people are so dumb, rude, pathetic and incompetent. worse, they hire tons of Hispanics, so now you have REALLY dumb rude people working there too. Also, in order to work for their call centers, the people have to be really fat, really ugly weird ***, retarded and basically every bad quality you can think of. Yes, most of their associates, are seriously, really fat ugly dumb rude weird people. I don't think many people work at those places that aren't over 200lbs. So you have a bunch of hideous freaky looking people there, that are also REALLY mean and rude too. If you aren't ugly or weird like these weirdos, then you get bullied, and most normal decent people either quit really fast, or don't even work at that really *** place. sears really sucks, and aside from rude weird and mean co-workers, the managers are idiots and many managers are kids, and can't even run the place right. they also like to reward all the ugly fat dumb people but with lots of recognition but don't reward good employees and people who actually DESERVE it. instead they punish good employees and treat them like dirt. Also in some places there are rumors that a lot of the male managers are sleeping with most of the females in the call centers which is just disgusting. so you have these weirdos and freaks, who are dumb rude and fugly sleeping with the managers. there are also young cute Hispanic women who the managers will hire apparently just to sleep with them! its a really sick place and the managers also don't do anything if you try to call them if a customer needs to talk to a supervisor, so usually the customers gets nowhere, and they don't care at all about customer service, that's why sears sucks in every department. My cousin warned me not to work there but I had to find out for myself and quit after a while, thank God. They have the dumbest most incompetent managers, the most pathetic people working there, and every ugly loser is sleeping with every other fat ugly loser there. its a jungle circus there. they suck!
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Review
#437332 Review #437332 is a subjective opinion of poster.

Update by user Aug 07, 2013

EMBRACING FEEDBACK

We are rebuilding Sears Holdings' culture with an acute focus on creating "wow" experiences for our Members and

putting Members First. We will embrace feedback at every point where a Member comes in contact with the

company. We know we do many...

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5 comments
Anonymous
#981101

About 30 Days ago my $3,300.00 Kenmore refrigerator, about 2 years old, stopped functioning, both the freezer and refrigerator, lost all our food and had to wait 7 days for the first service call. The technician came out and said it was the main control board (mother board) and he replaced it on the spot.

The refrigerator never cooled down and so again i called for service and he came out again, this time in 1 or 2 days, I forget. Same technician now diagnosed a bad compressor and liquid line drier. The parts were ordered, delivered to my home and installed 5-1-15. I waited for 48 hours to put food into it which was Sunday after 3:00pm.

No again on 5-7-15 the refrigerator has gone bad again, lost all my food AGAIN. Already have a claim for $250 for the first time. Do I get $250 again as I lost all my food again? My next appointment is now for Monday 5-11-15.

Until such time, my family will have to eat out every day 3 meals a day, not cheap. I do have a warranty protection in place from Sears. I would think at this point a new refrigerator would be offered, I do not trust this one anymore, but the papers say I have to have four breakdowns in a one year period. How ridiculous is this?

i am in the HVAC industry and know that all the major components of the refrigerator have been replaced at this point and if that would happen in my business, we would not hesitate to offer a replacement over throwing money out the door by keeping trying to repair it. I am getting nowhere fast on the phone with both service appointments and customer solutions. Someone at Sears Corporation is authorized to allow me a replacement refrigerator and I would like this to become reality. I am also having to take copious amounts of time off work, losing thousands of dollars of salary.

What happened to Sears customer service?

I can't believe with the costs of overhead, workers compensation insurance and labor costs that this is cost efficient in any way, I know, I deal with this on a daily basis. It's no wonder that Sears is heading for the scrap pile.

I look forward to your response and my replacement refrigerator.

Best regards,

Tom Jellinek

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Review
#437224 Review #437224 is a subjective opinion of poster.
Loss
$6000

Sears review in El Paso, Texas: 5th delay on mattress

The call center has promised and lied to me about being delievered my mattress and boxspring for the 5th time. They keep telling me its in the warehouse and promise it will be there "tomorrow". And again have taken off work and have now missed a total of 13 hours of work waiting for delievery. Would get call the night before for confirmation number and next day minutes before the thi scheduled time is up they call with a message and cancel. I haven't been offered discounts free anything or gift cards. Emailed sears.com and nothing back. Wish I could cancel but this is on a sears credit card and don't have the money to fork out to go somewhere else. Very dissapointed!
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1 comment
David
Sears Response
#695903

Dear Anonymous,

We apologize for the troubles you’ve been having with the delivery of your mattress and the level of customer service you’ve rendered. My name is Edwin and I’m with the Sears Cares Social Media Support team. We would like to look into the delivery order of your mattress further and provide you any necessary assistance in getting this issue resolved. Please send us the following information – contact #, screen name (Anonymous437031), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.

Thank you

Edwin C.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#437031 Review #437031 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$1100
I purchased a torque wrench model 167922 many years ago with a lifetime warranty, now the handle slides back and forth so you can not make adjustments. All my craftsman tools are for personal use only. I took it to my local Sears outlet and was told there is only a 90...
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1 comment
David
Sears Response
#695838

Dear Anonymous,

My name is Edwin and I work with the Sears Social Media Escalations team. Please accept our sincerest apologies for the level of customer service retendered when you reached out for assistance in reference to your torque wrench. It would be our pleasure to speak to you to and provide you any assistance in this matter. Please send the following information – contact #, screen name (Anonymous436755), phone # used at time of purchase to smadvisor@searshc.com. We look forward hearing from you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#436755 Review #436755 is a subjective opinion of poster.
Service
Sears Repair
Loss
$129
Here is my original post to Sears website, which comment was disapproved: I purchased the 3000 psi, 2.7 GPM 6 months ago. The first unit shipped to me had a broken Quick Switch. (Cheap plastic, poorly designed, will break again but I can probably live with it since it...
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2 comments
Anonymous
#695180

The soap switch might be considered an accessory under their logic. But not starting, especially during the first 90 days should be a no brainer warranty issue. The problem is their service is separated/compartmentalized from the store. They give you a part it has to be accompanied by a full fledged service order.

Don't know if true with this model but Generac used to make a lot of Sears Craftsman small gas engine products. Check for recalls and technical bulletins online. Craftsman is nothing but the name they put on products made/sold by Sears.

Double check the oil level. Too much oil can cause starting problems and/or get into the gas. Especially if it's the second fill of oil.

If it's under some kind of warranty follow through. Start asking for supervisors. Turn in to local Better Business Bureau. Some small engine products might check for free and/or be authorized service locations.

Good Luck

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Review
#436505 Review #436505 is a subjective opinion of poster.
Product
Sears Website
Loss
$450
Tags
  • Pressure Washers
To whom it may concern, I’m writing you to voice my concerns about a recent transaction I had at a local Sears Outlet Store. I’m not one to normally complain but I've been so frustrated with this that I feel that I have to say something. My wife and I were in need of...
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3 comments
Anonymous
#695186

This is the future of Sears and the Kenmore brands-outlet stores and franchises that don't get the same training or have enough experience around to point things like different models for LP and natural gas.

Turn them into the Better Business Bureau to warn others. This IS the future of Sears.

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Review
#436364 Review #436364 is a subjective opinion of poster.