eugenet T
map-marker Shingle Springs, California

Sears Craftsman chain saws are junk and extended waranty is worthless

I purchased a Sears 18" Craftsman chainsaw and a extended warranty plan.The chainsaw broke down so I sent it in for service. The repairman called me and said that they could not fix it for free under the warranty plan. They wanted me to pay for the repair because they said that I did not add oil to the gas. I told them that I had added oil. The repairman then told me that the manufacturer was being really hard on repairing their products. He said that I really needed to purchase a higher quality chainsaw and that the Craftsman saw was just a cheap Pullman chainsaw made for Sears.

I canceled the warranty plan since they were not going to honor it. Sears said that they would refund the cost of the warranty plan. Later they charged me $30 for looking at my chainsaw. I was told by another shop the the Sears Craftsman saw are only rated for 50 hours of use.

Their warranty plan is only good if you do not use the chainsaw

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Loss:
$160
1 comment
Guest

does Pullman own stihl

Company responded
Dandelyn
map-marker Lancaster, Pennsylvania

Sears.Com - buy online, pickup in-store, and we'll charge you shipping anyway!

I ordered a Lemax Christmas piece on-line and wanted to pick it up in-store to avoid shipping charges. So I placed my order, and when I got an email about it, there was a shipping charge. I emailed them to have it removed and they informed me that it wasn't at MY store, so they had to ship it there, thus the shipping charge! I could find NOTHING on the site to alert me to this and they have refused to remove the charge. Worse, they tell me that they are grateful I took the time to offer them feedback and they're 'sorry' for my confusion... they'll take this all in to consideration for the future. Sure... I bet.
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Loss:
$8
1 comment
David Rde
Sears Response

Dear Dandelyn,

My name is Liz and I am a member of the Sears Social Media Support team. I saw your post today and wanted to reach out to you to offer our assistance. I am very sorry to see that you had such a disappointing experience with your online order. It is frustrating enough to encounter any trouble with placing an order much less to be charge for shipping when you requested the option of ship to store. We would very much like to connect you with a dedicated case manager to further discuss your situation. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Dandelyn) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

Company responded
Anonymous
map-marker Glen Carbon, Illinois

Terrible Service from Sears

We purchased a Kenmore washer and dryer from Sears, with a one-year warranty included. The washer stopped working. We called Sears the next day. They said someone would be out 2 days later. No one came. We called again. They said someone would be out 2 days later again. My wife was there when the man finally came to fix it, she said all he did was unplug it and plug it back in. It worked initially so he left. A few minutes after that it stopped working again. My wife called the guy back and he said he couldn't come back out without Sears telling him to. My wife called Sears, they said they couldn't make a new appointment until he cleared the ticket. My wife called him back and he didn't answer and hasn't called her or I back after leaving voicemails several hours ago. I called Sears and they said we would have to call again the next day and make a new appointment but they don't know when they would be able to come out again. We were at almost a week without the washer working and had gotten the run around from Sears and the man who was supposed to fix it the entire time. I will not be purchasing anything from Sears again.
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2 comments
David Rde
Sears Response

Dear Anonymous365487,

My name is Jay and I am part of the Social Media Support team at Sears and I am very concerned about what I have read here. We are truly sorry for the trouble and inconvenience that you have encountered with your washing machine and our service. We understand the importance of the washer and the role it plays in the family and being rescheduled continously is not something we want our customers to have to go through. We would like to look further into what has happen surrounding this service order and see what can be done to correct any mistakes that may have been made to help minimize your frustrations. At your convenience, please send us an email to smadvisor@searshc.com providing a contact phone number and the phone number that the washing machine was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Anonymous365487) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Jay C.

Social Media Moderator

Social Media Support Team.

Guest

Purchased a TV from one store and returned to another location. They closed at 7:00 pm.

I got there at about 10 min, til. The lights were off, and they were about to leave but allowed me bring it in (I'm guessing because they knew they should still be open). Because everything was off (computers), they said they would do the credit the following day. It's 3 days later and still no credit.

I called yesterday and the manager never called me back. Today I called and he said he didn't do it because their sales were down and if he ran it through it would show a negative and this would alert management. I told him that's not my problem and it needed to be done! He said he would do it in a couple of hours.

When I asked for his manager's name and how to contact him, he would not disclose.

This is unacceptable for a big name company!

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elstaci R
map-marker Miami, Florida

Sears Illegally dumped Mattress & Box-spring

I ordered, on Sale, from Sears.com a new bed mattress and box-spring. As part of the sale, they were supposed to HAUL away my old mattress and box spring. On 12/12/12, they promptly delivered my new mattress and box-spring and removed from my 3rd floor apartment the old mattress and box-spring and promptly disposed of it illegally in my 1st floor Garbage room that has a sign that says No Appliances or Furniture allowed in Garbage room. That same day I called to complain. They came back on Saturday, 12.15.12 and called the wrong apartment and left the premises without taking the old merchandise. I called again threatening to sue if they didn't send someone to pick up my merchandise from the garbage room on Sunday. They told me "First thing Sunday morning". They called at 3 PM when I was working and my wife not expecting them to come anymore. They never came to the premises at all. I asked the security guard and he said, no one from Sears came by. I put in a complaint to the Consumer Protection agency and BBB. Next I will be writing a letter to the Attorney General of Florida about Sear's negligence and misconduct.
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Loss:
$80
1 comment
Guest

You just write your letter to the attorney general/ ! That office will have a good laugh about it.

Get real. Throw it out and get on with your life.!!!!!!!!!!!!!!!!!!

Company responded
stinkers
map-marker Cape Coral, Florida

Shop at a Sears/Kmart:they take your money and you get nothing!

I purchased a weedwacker on Oct 27th, it was booked from my credit card on the 29th. I checked the website to see about the delivery. It said it was delivered. I emailed numerous times,called customer service, talked to a supervisor who put me on hold, then someone else picked up the line and "couldn't" reconnect me to said supervisor. I have had nothing but email contact and it seems to be from a different person all saying thy are still looking into why the product was not delivered when it said it should be. I received another one yesterday stating that with the busy holiday shopping, they needed another 10 days. I have had it . I last wrote an email "YELLING" at them that I will not give them any more time and that I want my money back.
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Loss:
$95
2 comments
David Rde
Sears Response

Stinkers

Please accept our sincere apologies for the level of customer service you have experienced your order My name is Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it can be to purchase a weedwacker and it has not been delivered. Even more, I can see how disappointing it can be to receive the level of customer service while trying to contact us We would like to connect you with a dedicated case manager to monitor the return process going forward and ensure that your tractor is restored to its proper working order. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the weedwacker was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (stinkers) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R

Social Media Moderator

Social Media Support

John N Mzy

At this point, contact your credit card company and dispute the charge due to lack of delivery. Just give them the details of what happened and your contacts with Sears. You should have no problem.

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Company responded
Anonymous
map-marker Richardson, Texas

Sears Customer Service--THE WORST

Sears deliver of a new washer/dryer. (1st delivery) damaged walls, no booties, and washer not working correctly. 3 phone calls and hours later second delivery scheduled. (2nd attempted delivery) no booties and the washer was dented. 2 phone calls and hours later 3rd delivery scheduled. (3rd attempted delivery) no booties. I sent the delivery individuals away as we are a "no shoes" household especially since the first delivery left us with carpet stains. We are 2 1/2 weeks past the delivery guarantee without resolution. Following a "manager" calling us to resolve the damaged walls and carpet his resolution was to have the delivery person whom inflicted the damage. That turned into the most unproductive conversation where I explained the damage and he denied it. NEVER EVER purchase something from SEARS!!
View full review
Loss:
$2200
1 comment
David Rde
Sears Response

Dear Anonymous,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We would like to apologize for the multiple issues you have experienced with your new washer. We can certainly understand how disappointing these setbacks were for you, and know that the poor customer service that was provided by the team only made the situation worse. We would love the opportunity to look into your delivery, and ensure that these mistakes are corrected to your satisfaction.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. In addition please include the screen name that I have assigned you (PC 364189) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

Anonymous

Searsoutlet.com - Searoutlet.com has no clue what is really in stock at stores and charge your CC fo

I found a bed frame on searsoutlet.com that was suppose to be available in our local store(Amherst NY) for pickup only. I ended up taking a instead of placing order, and drove out to the store hoping to see what this looked like and avoid the online hastle. The sales kid said there is one in stock but it is a display and said he can't give it to me for online price. So I placed the order while at the store and received an email saying the store was closed and I have to wait until next day for confirmation. Funny, I was standing in the store at that same time I received the email about it being closed! The next day I get an email saying the item is not available and my CC wasn't charged. Guess what? My CC was charged! I called and spoke to a "supervisor" who was as worthless as the website. He told me I'd have to wait 5 days for the charge to be reversed and tried making up excuses about the website showing it in stock and didn't offer any other item or solution. Bottom lin is, if the store is unwilling to sell it, it shouldnt be on your website...period! This was a complete waste of my time and gas! Searsoutlet.com should take a closer look at their IT department and have them do better job at updating the logistics of their online/instore inventory or SEARS risks losing more customers.
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Loss:
$20
Anonymous
map-marker Saint Albans, West Virginia

Hostile Work Enviroment

Last year I was a manager at the store and dealt with hostile store manager and workers. The manager was covering up things that were both ethically and morally wrong. I reported this to corporate and was fired over it. I lost my vehicle and am behind on bills do this un warranted firing and hostile work enviroment. I plan on getting a lawyer and suing. I was subjected to a store manager who was rude and lied on me. I have video of a hostile employee threatening me and the manager swept it under the rug. I feel that Sears is to be held accountable for this action.
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Loss:
$36500
1 comment
Guest

If you were carrying video camera around to tape how badly you were being mistreated, maybe there was a reason you lost your job. The proper way to file complaints is to go through the chain of comment, so maybe you were in the wrong. Get over it and find another job.

Anonymous
map-marker Pittsburgh, Pennsylvania

Sears bogus coupon scam

SEARS OUTLET FRAUD, Got a twenty dollar off coupon code for my order of a toolbox that was to be new in the box. Well the toolbox was out of the box being used as a work station at the counter with a pile of *** on it, with damage too. I asked If I could have some cardboard to place it in my truck, remember I bought it as new in the box ! Nope your on your own was the reply and then a system wide crash of their computers. Gee I just traveled 50 miles to pick this up, You'll have to come back tomorrow was the reply.. So much for trying to avoid the over priced shipping option. And for that $20 of coupon code if you use in thirty days, with a $299 order, well gee it's bogus won't work no way no how. A note to customer service was a no reply. Sears won't be happy until the doors slam shut.
View full review
Loss:
$250
1 comment
Guest

I bought a Icoffee maker and started a account for $20 in savings. Well it did not work and they did not carry a replacement or was willing to let myself exchange product for equally priced item.

This forced return by Sears causes a revocation of all earned, spent or not, coupons or points in transaction to be voided. This company Scam allows them to take away all advertised and given discounts for Christmas because the percent of returns by buyer and with gift receipts by recipients probably is in the 70% + range and if you spent your bonus points they will re access it to your credit card for an, un agreed upon, amount that was not signed at register. My reward by manager JEREMY SILVA.

(Jeremy.silva@***.com)

After arguing he gives myself a sticker with a cash register transaction on it and tails me I will have to come back in 24 hours and I could use the credit but before handing it to me he tells me and the other customers that I do not DESERVE this credit. I asked him to sign his name he refused and said he would not be threatened.

I told him I would report him to call for action 11 news. He told me he was going to remove the credit. I told him he was costing SEARS another big purchase today and I walked away to leave after I was half way across store 10 feet from door he yells from tool department, across home goods, about 150'. That I was banned from the store.

The last time I heard someone yell that loud in a store was during a robbery. This man is costing Sears it's revenue and has no business interacting with customers. If you no how to link it corporate feel free. A $350 purchase to be returned and loss on a $1500 air compressor that was to be purchased that day.

I no that my moms gift was ruined and I then had to buy another gift to replace a junk item sears stocked for Christmas with no warranty being honored. In my opinion they are purposely hurting consumers to increase their profit margin. $25 from me times how many customers and it equals corporate fraud, false advertising involving credit cards, adds for promotional bonuses and just having good products with exchanges available.

Very shameful way to treat American bread consumers that are loyal to your brand.

Not honoring warranties is the first sign of a company that is going to shut down. Thank JEREMY SILVA for the loss of store at SEARS at Southgate Colorado Springs Colorado.

His Email is above. Hope it never happens to another customer while trying to shop for his mom on Christmas.

Company responded
scrapbookmom
map-marker Fresno, California

SEARS: cannot get them to fix my lemon fridge

WE BOUGHT A FRIDGE FROM SEARS IN JAN. 2012 WITH THEM TO DELIVER AND SETUP, FIRST THEY DELIVERD BUT SAID THEY COULD NOT SET UP BECAUSE THEY DID NOT HAVE THE CORRECT STUFF WITH THEM TO DO IT AND WE NOTICED THAT THE DOORS HAD DENT MARKS IN THEM HE SAID TO JUST CALL IT IN, SO WE HAD TO HOOK UP OUR OWN FRIDGE AND CALL THEM TO REPLACE DOORS. SO AFTER A MONTH THEY CALLED TO SAY DOORS WERE IN AND THEY CAME TO REPLACE AND LEFT OLD ONES LAYING IN OUR HOUSE FOR US TO DISPOSE OF AND THE NEW DOORS DID NOT HAVE A SEAL AROUND THEM AT ALL, SO WE CALLED THEM BACK AND IT WAS GONNA TAKE THEM 2 WEEKS TO GET BACK OUT TO PUT SEALS ON OUR DOORS. WE THEN HAVE BEEN NOTCING THAT IT IS NOT KEEPING COOL AND HAVE CALLED TO HAVE SOMEONE COME LOOK AT IT 2 TIMES NOW AND BOTH TIMES THEY HAVE NOT SHOWED UP AND WHEN I HAVE CALLED TO SEE WHAT IS GOING ON THE FIRST TIME EXCUSE WAS OUR GUY GOT SICK, AND THEY COULD GIVE ME NO REASON WHY NO ONE BOTHERED TO CALL US, SO THEN IT TOOK ME 2 WEEKS TO GET ANOTHER APPT. AND THEY DID NOT SHOW UP WHEN I CALLED THIE EXCUSE THIS TIME WAS INCLEMENT WEATHER AND AGAIN NO CALL TO SAY THEY WERE NOT COMING. I HAVE CALLED TO COMPLAIN AND GET NOWHERE BUT WE WILL MAKE YOU ANOTHER APPT., WELL IM TIRED OF MESSING WITH THEM I JUST WANT MY MONEY BACK AND I NEVER WANT TO HAVE TO DEAL WITH SEARS AGAIN BUT THEY WILL NOT DO THAT AND TELL ME THAT IT IS MY PROBLEM AND NOT THERES AND WE WILL SET UP ANOTHER APPT. WHERE IS THE CUSTOMER SERVICE THAT SEARS USED TO HAVE I OWN ALOT OF SEARS PRODUCTS BUT NEVER AGAIN WILL I BUY ANOTHER ONE. I NOW UNDERSTAND WHEY SEARS ARE GOING OUT OF BUSINESS AND THEY DESERVE TO WITH THIS KIND OF CUSTOMER SERVICE.
View full review
Loss:
$2900
2 comments
A M Ufq

Buyer beware. We've had this Kenmore frig for 11 months and it keeps breaking.

There's a fan/motor assembly that begins making a grinding noise, graduating up to the sound of a B1 Bomber before it finally quits. We get error code ER 1F and Ice melts down the door. We have the extended warranty, but because THREE of the incidents haven't occurred within 60 days of each other, Sears won't honor the lemon clause. Researching on the Web, I see others have similar problems ...

and no help from Sears.I contacted the Escalations team and was called back by Angie, a manager, who is not willing to help. Our escalation case number is 118****.

If Sears truly does care, I'd appreciate your help in replacing this defective unit. I will email your Advisor.

David Rde
Sears Response

Dear scrapbookmom,

Hello my name is Jay and am part of the Sears Social Media escalation team. Please accept our apologies for the chaos that has resulted from your refrigerator experience. I definitely understand your frustration surrounding the missed appointments and no shows on our part. I know everyone has a busy life to lead and no one’s time should be wasted like this. I am very sorry for any inconvenience we have caused you and for the time we caused you to lose. We would like to put you in contact with one of our dedicated case managers to help sort this out and put an end to your frustration.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be troubled by this. In the email, please provide a contact phone number and the phone number the refrigerator was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the customer name (scrapbookmom355525 ) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Jay C.

Social Media Moderator

Sears Social Media Support

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Anonymous
map-marker Houston, Texas

Ordered/delivered Wrong dishwasher

placed order & paid for dishwasher; however when it arrived it was the wrong one ordered; now Sears is saying that sure they'll replace w/ correct one but they want $100 more; dishwasher is exactly same price; getting terrible run-around w/ customer service & the WORST people to have to speak to on the phone, ignorant, rude, & hateful -- SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS
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Company responded
Anonymous
map-marker San Juan, San Juan Municipio

Delivery Delay

Sears, Bayamon, Santa Rosa Mall, Puerto Rico delivery failure, two hours waiting sales 0191********. Delivery: Roque Perez Manager: Guillermo Rodriguez Sales Person: James Santiago I waited for ensemble of a bike that I was called to be ready since Friday Dec. 14. Mr. Perez without ignoring that I was there, just continue calling clients that came after me. Mr. Rodriguez was called after I requested his intervention (again I have to request a few times). Mr. Perez suggested for me to solve the problem with Mr. santiago. There were no consideration or respect. They brought me a bike that was on the floor which it was not completely assemble. Nobody has the courtesy of apologizing for the inefficient service.
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1 comment
David Rde
Sears Response

Dear Anonymous,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We are sorry to hear of the trouble you have encountered with your bike purchase. We understand how confusing this situation has to be for you, especially since you were promised the item already. We would like a chance to work on your behalf to ensure that this situation is corrected.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the bike was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Anonymous368089) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

Anonymous
map-marker Austin, Texas

SEARS CREDIT CARD IS BIGGEST FRAUD AFFECTED CREDIT SCORE

SEARS CREDIT CARD IS BIGGEST FRAUD AFFECTED CREDIT SCORE

All I wanted is to buy a shoe, which cost 60 dollars, the representative said i gt 20 dollar discount for the card.

I fell for it, today I REGRET that moment. now i have 90 day late payment of 189 dollars, I never even received the card. my CREDIT SCORE got affected by 90 points.

Never ever will i get another RETAIL card in my life

I CAUTION everyone on buy SEAR CREDIT CARD in the name of discount.

SEAR CARDS cheat customers big time, they never even issue the card, never called no communication. HATE SEARS HATE HATE !

View full review
Loss:
$5000
11 comments
Guest

I recently purchased 4 pairs of shoes at Sears. When I arrived at the purchase counter, a sales clerk asked me if I wanted to save 30% by applying for a Sears Credit card.

I quickly declined due to being in a hurry. But the cashier persisted and said it will only take one minute. Well, the one minute turned into 20 minutes. Customers were getting impatient and so was I.

Then the cashier gave me the phone in order to speak to the credit staffers . They asked in duplicate everything the sore clerk asked and more. Then I finally handed her the phone and she hangs up and informs me; I was denied credit. At this point I was furious.

I am 65 years old and never been turned down in my life. I have just sold my home after 22 years. Made a huge profit and put it all in the bank. Furthermore, I retired as a Sheriff in a major municipality and served 30 years.

In addition, I retired from the US Navy (law enforcement ) for over 21 years. I held a Top Secret Clarence up until a few years ago.

As a result, I contacted the Sears Creditors and gave them a piece of my mind.

I also informed them that I will never return to Sears again. They are officially off my list.

Guest

SEARS/CBNA ISSUE in credit report

you can write to

Trans Union LLC

P.O. Box 1000

Chester, PA 19022

write a letter attach a ur id card copy and credit report and tell them take it off your credit report if u never applied it.

Guest

Ok sears stop trying to save your *** with these Anon comments! Be careful workers will sneakily apply you to both cards and if you're denied your credit score gets dinged twice!!!

They have to get a certain number of credit apps to retain their hours! *** sears.

Guest

This post was over a year old but incase anyone else is going through this same issue, let customer service know you have recieved the bill or card and the 90 days delinquent will be corrected since it was not your fault. Just fiy :)

Guest

I HAVE SEARS /CBNA ON MY CREDIT REPORT BUT GET THIS IF U ADD UP WHEN I SUPPOSIVELY APPLIED IT WAS 93 WHEN I WAS 9 YEARS OLD BUT ITS DOING NOTHING BUT HELPING MY CREDIT SO WHY BOTHER WITH IT !

Guest

I have a sears credit card and have had no problems I don't rely on estatements I check my statement monthly and when i talk to any customer service I try to make sure Im not rude and have a good attitude cause I usually get back what i give.

Guest

Sears electronic statements aren't very functional. I had a $30 balance on my account and paid it off completely.

I didnt receive an e-statement after going paperless for several months until I finally received a letter in the mail from Citi bank that my account was more than 60 days past due with a balance of $35. Sears had charged me a small $2 account fee after I paid off my account and I never received an e-statement showing a balance still owed, so I didn't pay it. They were able to then add late fees to the balance and increase my interest rate significantly. I paid the fees to take care of the issue right away but the damage to my credit is already done.

The account now shows as a "negative" account on my credit report, even though I've been a stellar customer for 5 years with Sears and there is no balance on the account and no delinquency shown in the account details. My recommendation would be to not rely on receiving an electronic credit card bill/statement and log in systematically every month to check this particular account, if you're going to use them.

On a side note: I also had a Sears employee tell me that I couldn't use my store card for certain purchases in the store. She advised there was a difference in cards for "large ticket" items like electronics and appliances (which is the card I had) and that for smaller purchases like clothes and housewares I needed a different card.

This turned out to be false and now I have a closed credit account on my credit report also because they issued a second card with a tiny credit limit that I simply didn't actually need or want. I believe she was just trying to increase her credit card openings and lied in order to do so.

So be aware that, while there are several Sears cards available - you only need one to shop the entire store. :grin

Guest

Same circumstance happened to me. I bought something at Sears with my Sears Credit Card.

Never got a bill.

Checked my Credit report and Sears/CBNA gave me a bad report that I was 30+ days overdue. :cry I'm pissed.

Guest

Sears is one of the largest ripoff companies in the world.I had a sears credit card for about 10 year's.Althought i never shop sears because i did not like their adult clothes.I still maintained a sears credit card just in case.Now let me get to the good part.When i did use my sears credit card.I have you to know that their were (4)Different disability insurance's placed on my bill when the credit card statement arrived.I did not approve neither disability insurance.My God why?Would anyone need (4)Disabilty insurance's.So i telephoned sear's to inquire about this matter.I have never in my 63 year's been spoken to in that manner by any customer service rep.On the top of that she lied and Stated they had my signature for the (4)Different disability insurance's,I asked for a copy to be sent to me.Because i never have approved of extra insurance on any credit card i have had.Number one i will never purchase any more on a credit card than i can pay in full when the statement arrives.I asked to speak to a supervisor and The *** hung up in my face.From that moment on as far as i was concern sear's could kiss where the sun does not shine.I refuse to spend my hard earned money with any company that lie's and Cheat their customer's.So what i did was to pay the bill all except the (4)Disbility insurance's and Closed my account.Sear's still at this time call and Send mail to try and Try to get me to get another sear's credit card.But guess what?Never will that happen in this life time.I will never shop at sear's ever again.They are disrepectful and They cheat their customer's.So to everyone that has a sear's credit card,Please read each statement from top to bottom to make sure you are not being ripped offby sear's.

Sara L Xph

Are you freaking kidding me?!?! YOU signed up for a credit card, didn't get it for some reason, and said what?

Oh well, guess I won't call Sears and ask about it, and I guess I don't OWE THE BILL ANYMORE. I mean seriously? Does anyone take any responsibility for anything anymore? This is YOUR fault!!

Unbelievable. :roll :roll

View more comments (10)
whereamericashouldntshop G
map-marker Napa, California

Sears stole from me

On July 6th of 2012 I purchased a brand new Maytag dishwasher at the Sears in Santa Rosa California. It was to be delivered by Sears and installed by the Sears required installer in my home in Temecula, California.. I paid for both the delivery and installation at the time of purchase ( including an installation kit ). The dishwasher was delivered and installed July 16th. Within 2 weeks of delivery the dishwasher stopped working. An appointment was scheduled and after numerous attempts the dishwasher was still not working after 2 weeks. I then went into the Temecula Sears and asked that arrangements be made to pick up the dishwasher and refund my purchase price so that I would be able to purchase a working dishwasher from another retailer which I did. Sears representative Kathy Bradley at the Temecula Sears store made the arrangements and then phoned me to say Sears would pick up the dishwasher on the August 14th. The Action Appliance dishwasher was scheduled to be installed on Thursday August 16th. Sears arrived on August 14th and stated they were unable to take the dishwasher until the installer came to uninstall the dishwasher. I communicated to Sears again that the new dishwasher was to be installed on the 16th. Sears said they would definitely pick up the dishwasher prior to that date. When August the 16th arrived Sears had still not come for the dishwasher and I phoned them to say the Acton Appliance installer had agreed to uninstall the dishwasher and Sears confirmed that was fine with them. The Sears installer came right after the Action Appliance dishwasher was installed on August the 16th and took the dishwasher. He was the same installer that had done the original installation for Sears in July. On Friday August 17th I called the Sears warehouse and asked when I could expect my refund. I was told that they did not have the dishwasher back yet. I told them that the installer had picked up the dishwasher the previous day. Sears warehouse said it could take 3 to 5 days for the dishwasher to be returned to the warehouse and I would be refunded 5 to 7 days after that time. After a week I phoned the Sears warehouse again and was told they knew nothing of my dishwasher. I understand that Sears records their phone calls so there should be ample evidence of all that I am saying. My cell phone records show a log of the numerous phone calls I made to Sears during this time period. I have been promised by the manager of the Sears store in Santa Rosa that my money would be refunded and still no refund. Sears seems to be claiming that their own installer has stolen their dishwasher. Sears appears to have become a disreputable company and I am warning every person I come in contact with to NEVER shop at Sears
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Loss:
$800
babyhonda F
map-marker Ravenna, Ohio

Sears Appliances break,they give you a hard time about fixing it

I purchased a French Door Refrigerator from Sears 2 years ago. It has broken 4 times since. I have had to pay for 2 services agreements. Costing over $500.00. Now I have a refrigerator that cost over $1700.00 and is a piece of JUNK ! They sent a service tech out to fix it, he was here 15 minutes and told me he had to order parts. That took over a week for them to come back. I lost all my meat in the freezer that would not work. The parts came and the service tech that came out told me you don't need this part and took it with him. It was a motor for the freezer. Now he is lying and told them he put the parts in. I will NEVER buy another Sears appliance. They couldn't give me one. I don't know if this refrigerator is going to work or not.
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Loss:
$1200
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