Sears Reviews and Complaints
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Sears in Gettysburg, Pennsylvania - 10 month old top of line Kenmore washer not working
Sears in Atlanta, Georgia - Debit Card Charged Twice for Same Repair
Sears - Worst possible customer relations
Update by user Jun 14, 2013
The day I wrote this review, I received a call from a Sears regional manager. He asked me to explain what had happened.
When I finish, he said he wanted to make things right. He offered me a $200 gift card and removed the delivery fee if I would reinstate the order....
Sears in Muskegon, Michigan - Waiting 20 days for credit
Update by user Jun 16, 2013
Once again, nothing but lies from Sears. Told credit would appear 6/15...but alas, no credit yet.
They just stall and give you dates that mean nothing. They really just do not care about their customers.
Original review posted by user Jun 12, 2013Purchased a riding mower and was unhappy with product. After service was unable to repair decided to return for credit. U.nit was picked-up 20 days ago and we are still waiting for credit. Every person gives different answer. No one is empowered to resolve problem. They just email problem to another department and we wait for credit. Department Manager does not return phonecalls. Store Manager just says it takes 7-10 days for item to be credited even though it was picked-up 20 days ago. Each time you call you are on hold forever while they read case notes then tell you it will take longer for them to research issue.
Sears mowers very poor quality
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