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With Official Company Response

Sears mowers very poor quality

I bought a sears self propelled mower this would be my third year using it once I get everything fixed that is the rear wheel broke the other is very loose also needs changed, the belt had to be changed both front wheels the gears are all chewed up oh and the adjuster on the right rear wheel came loose had to take apart to get to the nuts all this after only two years of use before this i had a yard man mower I thought they were cheap mowers it lasted ten years with only a couple of small repairs. also the craftsman is self propelled on the front wheels this really sucks I will never buy another craftsman mower and would not advise anyone else to.
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1 comment
SearsCares
Sears Response
#663472

Dear quest38,

My name is Trent and I am a member of the Sears Cares Escalation Team. We are so sorry to hear you lawn mower has not met with your expectations. Furthermore we can certainly understand your frustrations with the multiple repairs you have had to endure. We would like the opportunity to speak with you about your experience and do what we can to rectify this situation so we may hopefully restore your faith in sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (quest38), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Trent A.

Social Media Moderator

Sears Social Media Support

Review
#417425 Review #417425 is a subjective opinion of poster.
Loss
$300
With Official Company Response
Washer rods broke in my washer. Called Service technician out who came on 5/17/13. He did not show a warranty. Therefore, requested payment of $234.09 which I wrote the check out for that amount. 5/18/13 a warranty representative called to renew warranty on my...
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1 comment
SearsCares
Sears Response
#663913

Dear Anonymous,

Please accept our apologies for the delay in your refund for repair services on your washer. We certainly understand your frustration and concern with not receiving this refund and would like to speak with you further regarding this situation. My name is Susan with Sears Social Media Support Escalations team. We want you to know that we value your business very much and want to make sure that everything that can be done to help you is being done. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Anonymous417382), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

Review
#417382 Review #417382 is a subjective opinion of poster.
Loss
$234
With Official Company Response

Sears Air Condition unit installed

We purchased a new air condition unit from Sears in 2011. Less than two years later our unit stopped working. A repairman came out and immediately said it was a bad compressor and the freon was low. He said it must be a leak because the freon should not be low. He had to order the compressor and it would be about two weeks before he could install it. To make matters worse it will cost us $600.00 for labor. It cost us $69.00 just for them to come out and tell us that THEY installed a bad compressor and freon leak. I don't think this is acceptable. We should not have to pay for anything if their product malfunctioned. $3,600+$69+$600 = Sears win and we lose while we suffer for two weeks with our house temperature reaching 80 degrees +. Whatever you do do not get Sears to install your air condition unit!
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2 comments
Anonymous
#748448

Rude AGAIN...YOU follow the correct decorum for treating a customer that has spent

Their hard earned money for something they did not get.

How do you sleep at night?????? You need to learn a little respect for other people, Susan, if that is what your real name is.

SearsCares
Sears Response
#663856

Dear Anonymous,

Please see our comment to the two previous posts, Sears - Sears Air Condition unit installed. Please follow the directions on how to reply to our comment and forward your contact information to us for attention to this issue.

Thanks,

Susan R.

Social Media Moderator

Sears Social Media Support

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Review
#417367 Review #417367 is a subjective opinion of poster.
Loss
$3600
With Official Company Response
I have an ongoing issue with a riding lawnmower I bought from sears. Since the end of April a technician has been here 3 times to fix it, he was here yesterday and could not resolve the issue because another issue came up and could not get it started. I have paid...
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2 comments
SearsCares
Sears Response
#663786

Dear debbiesriding,

I've just realized that you've included your contact information in your previous post. I'll forward your contact information over to our case management team and ask that a dedicated case manager call within the next 24 hours. In the future, it is important that you refrain from posting your personal contact information onto a public forum post. This is for your own security. We thank you for your patience and look forward to speaking with you soon.

Thanks,

Susan R.

Social Media Moderator

Sears Social Media Support

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Review
#417273 Review #417273 is a subjective opinion of poster.
Loss
$600
With Official Company Response
Immediately upon purchase of the gas dryer in Sep 2010 it began shutting off during drying and displaying the CE error code. Over the next several months we dealt with Sears for possible solutions. Sears sent a technician out who was sure it was the exhaust tubing,...
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29 comments
FamousGoldenOriole814
#1767865

I have the same problem. I’ve replaced everything three times I’m still working on it as for I’m a mechanic and I’ve started isolating components to run it without them still getting “ce” I’ll find it god help me I’ll find it.

I wish there was somewhere I could find diagnostics for the controller board they keep sending suitable replacement controllers but they didn’t work right. Seems their is a standard failure after few loads and then 30 second failure.

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Review
#416553 Review #416553 is a subjective opinion of poster.
Loss
$4000
With Official Company Response

Sears in Washington, District Of Columbia - Poor commiunication with outlets

I recieved a flyer for a two day sale on thurs June 6th advertising a two day sale Fri and Sat June 7 & 8.Arrived at my nearest store about 11 AM on the7th and went thru a hassle trying to identify the gas trimmer advertised for $85.49 including a 5% discount for using Sears Card.Two clerks knew nothing about the two day sale and a search of the dept's they handle had no copy available.Was asked if I had brought the ad with me so they could identify the trimmer by mdl. Through a little exploring of prices I finally deduced which of the umpteen trimmers was the mdl. on sale. Kind of a disapointing visit.
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1 comment
SearsCares
Sears Response
#661965

Dear 352da2a,

We are very sorry to hear about the problem you’ve encountered with us and that you didn't received better assistance when visiting our local Sears store.

Please send an email with your contact information (preferably a phone number) to SMAdvisor@searshc.com. Please include your screen name (352da2a) for reference to your issue.

We appreciate your business and look forward to speak with you soon.

Dee M.

MySears Community Moderator

Review
#415724 Review #415724 is a subjective opinion of poster.
With Official Company Response
We purchased a refrigerator recently from Sears.com since the fridge wasn't in stock at our local store and our delivery has been rescheduled twice, meaning I have missed two days of work and still don't have a fridge despite having delivery confirmation the night...
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5 comments
Anonymous
#924908

On Dec 18th, I received a call saying it was a little delayed with an "expected" shipping date of Dec 29th. No word going into the 3rd day of January

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Review
#415697 Review #415697 is a subjective opinion of poster.
Service
Sears Delivery Service
1. I Ordered a Lawn Tractor part online. Sears will not redeem their own Shop Your Way Reward Points on Sears Parts. These points were earned at Sears so why not allow them towards Sears parts? I ordered the part anyway with expedited shipping ($22) and received an...
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2 comments
Anonymous
#759036

Sear has the worst reward card out there , I could not order my reward gift cards on line the web site would not let me log on. so I used the phone, After the lady read the lists of card I could get

I decided to get some movie theater card.

My kids go to the movie.

She never mention they would be more than an hour drive away,that the gas getting there and back would cost more what the ticket here would cost. There there was only 3 theater that accept this card in northern Calif.,I also got a gas card for a gas station that I don't usually use because their prices are so high.My Sear card charge me more than my other cards and the reward suck.I will no longer be using their card.

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Review
#415616 Review #415616 is a subjective opinion of poster.
Service
Sears Rewards Program
Loss
$1
Tags
  • CAN T DO BUSINESS WITH THEM

Sears - Persistent and unsolicited SPAMMER

I HAVE BEEN PERSISTENTLY spammed by this company for some time. If they send me one more then my attorney will initiate legal action. SPEARSHOMESERVICES YOU HAVE BEEN WARNED! A copy of this email and report has been sent to my attorney who will act. In addition, I will make a complaint to the Federal Agencies as I suspect that this company may be acting illegally. If they engage in SPAMMING activities then they are not to be trusted and I would advise everyone to steer clear of them. From my reading of this and other websites this is solid advice.
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2 comments
Anonymous
#748451

Hey really,

Who do YOU think you are talking to someone that way?

Go back to your inbox and disappear.

No once cares what you have to say.

Anonymous
#669763

Move your email from Sears to your spam folder. It takes about 5 seconds.

I cannot believe you have contacted an attorney about receiving spam emails. More importantly, I cannot believe an attorney would be willing to represent a case like that.

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Review
#415607 Review #415607 is a subjective opinion of poster.
Loss
$10000
With Official Company Response
Parents purchased Samsung refrigerator from Sears. The ice maker malfunctioned, sending water streaming from unit & flooding the kitchen. We turned off water & called Sears Home Repair. A technician came out Monday, replaced the ice maker, charged $376 for...
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1 comment
SearsCares
Sears Response
#661739

Kevinfriedman,

Hello, my name is Liz and I am with the Sears Cares escalations team. We are terribly sorry for the troubles you have been experiencing surrounding the repair of your icemaker. Please be assured that this certainly is not the level of service we strive to provide our customers. From your post we can see that we certainly have let you down. We would like the opportunity to speak with you to ensure the issues with the repair are addressed and hopefully restore your faith in Sears. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that you have been assigned to reference your post (kevinfriedman), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Review
#415463 Review #415463 is a subjective opinion of poster.
Service
Sears Repair
Loss
$376