Sears Reviews and Complaints
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Scammed by Sears!!!
Dear Anonymous,
My name is Trent with Sears Cares Team. I am so sorry to hear about the troubles you have encountered with the repair of your dryer. We would like the opportunity to make things right with resolving this situation quickly and to your complete satisfaction. Please send the following information – contact #, screen name (Anonymous406117), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any troubles we have caused and we look forward to speaking with you.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Dear cfisher,
Hello, my name is Trent and I am a member of the Sears Cares Escalations team. We are sorry to hear your issue have yet to be resolved. We understand how important a working refrigerator is to a household. I will ensure your case manager receives your message and will also request they contact you with an update. We appreciate your continued patience.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Update by user Jun 05, 2013
Someone named Brian from Sears Cares has called twice, both times promising a $125 gift card. First it was to be by email, now by postal mail.
I don't know why they continue to harass me, with no resolution. I do not believe I will ever get any help from Sears, and...
We purchased a new Kitchenaid dishwasher from Sears last week. First, on delivery the truck driver drove over our new walkway damaging several pavers and cobble stones.
Second, The dishwasher was installed (not by Sears) and started to leak around the pump housing after the second use. The leaks are not at the plumbing connections of the supply or drain line. Third, we called Sears for a repair appointment, only to find out that Sears never scheduled the appointment after I took a day off from work. Fourth, after a couple of hours on phone with Sears customer service and seven people later issues are not resolved to my satisfaction.
The best they could offer me was lame condescending apologies and a service appointment 5 days from now. I'm told I have a case manager but no one has contacted me. Also no one has contacted me about the property damage to the walkway. I've been tweeting searscares all morning, but again no help.
I also just got of the phone with Lori, the most condescending and non empathetic person I have ever spoken with from another division of Sears customer service.
Again was told that a case manager would be contacting me. I will never purchase from sears again.
I hope you sue the pants off of them.
Sears in Louisville, Kentucky - Mike cahill
Dear Mike Cahill,
My name is Trent with Sears Cares Team. We apologize for the troubles you have encountered with replacing your ratchets. We would like the opportunity to speak with you about the matter and discuss some available options to resolve your concerns to your complete satisfaction. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (Mike Cahill), to smadvisor@searshc.com. Again, we apologize for any troubles and we look forward to speaking with you.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Thank you. All of the buttons have fallen off my dishwasher, and are cracking on my Kenmore washer.
I have glued them back on several times but it does not help. Never again will a Kenmore product be in my house!
Hello,
Your situation sounds oh so familiar. We are having the same issue.
Has Sears offered any resolution? So far I haven't been offered anything. We should get together and see if we can file a class action suit against them. HVAC are big investments and I don't know about you, but I don't have $8000 to give away.
Sears has shown me they lack respect and dignity when it comes to the consumers. Please respond as I love to connect to with you and discuss the similarities in our cases.
Thank you.
Sears in Stamford, Connecticut - Bad product- Craftsman 6.75 lawn mower
Same issue here. Carb on these things is terrible. Total piece of s%*t.
Delivery and installation are two different words, and two different services available at Sears. Your salesman should have informed you of all the options available, regardless why would you expect a delivery team to do installations.
they don't have tools.
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If you are referring to have had photos taken at the portrait studio that was located in Sears, the same thing applies to them that applies to the Picture Me Portrait Studios that was located in the WalMart stores. The company that owns them is in bankruptcy court.
This means that everything they own is tied up. The employees of the studios didn't know until late the night before or real early the morning of the closing that the studios were being closed. You might have received better treatment at the Sears customer service department if you had been more polite. You don't get anyplace asking somebody if they think it's right to scam people out of their money.
It isn't Sears fault. What do you mean you were continuously lied to. According to what I have heard the WalMart stores that had the studios hadn't received rent from the company for about a year, and the same more than likely applies to Sears.
To heck with memories taken at a portrait studio, get a camera and take your own pictures. Memories can always be made, as far as that goes memories don't get made sitting in front of a photographer.
I think you are a very rude individual and have no right to speak to someone that way.
Weren't you taught manners? You must be related to the Sears staff.