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Sears in Grand Rapids, Michigan - Home Owner

Decided 14 months ago to get a new fridge. My old one was 20 years old and ugly, although working perfectly. We replaced it with a $1,400 very attractive, bigger Kenmore fridge. 14 months later the fridge is dying, sounds like it is exploding. Trusting the Kenmore name brand we did not buy and extended warranty. They offered us, "10% off a new fridge from Sears" or to buy a new warranty for $275, which if they still could not fix it, would give a a $500 voucher back for "a new appliance from sears". Three generations, from two separate families - Gone!! All other purchases will go with it as well: paint, clothing, exercise equip., etc. Will not step back in the store, nor will my parents, my husbands parents, or any of our soon to be adult kids! Wow, Home Depot and Best Buy have treated me so well over the past 5 years!!
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Review
#401819 Review #401819 is a subjective opinion of poster.
Loss
$1400

Sears in Los Angeles, California - Mini tiller needs repair after less than 2 hr of total use

I'm a landscaper on weekends. bought a craftsman tiller. Used once for about an hour. Ran well. 2 weeks later, it wouldn't start. Used Fresh gas. Followed starting instructions. Must have pulled 50-60 times. Starter rope broke. I was pissed and wanted a refund,unfortunately, it was 40 days since the purchase. Sears rep had me take it to their repair shop who shared that they need to replace the transmission along with the starter rope. This is not what I expect of a new machine, especially a craftsman. Wasted weekend, and it looks like another weekend will past as they have not repaired the tiller yet. 2 weeks and counting. Disappointed with this lemon of a tiller. How does a transmission go bad on a new tiller, especially when the soil I was working with was rock free?
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Review
#401792 Review #401792 is a subjective opinion of poster.
Service
Sears Repair
Loss
$150

Sears in New York, New York - Service Contracts

Aren't worth much. They don't have enough repair people. Washington heights only gets service three days a week: Tuesday, Thursday, & Saturday. No service after 5pm so working people are stuck with Saturday calls. I just called to schedule a second service call. The repairman didn't have a motor with him this past Saturday. The motor arrived today. There are no appointments left for this Saturday. I have to wait ten days with water standing in the bottom of the dishwasher. They make no allowance for working people with no one at home. And they really don't care. Service is arranged through an internet chat window. Am sure that the person on the other end cares not at all.
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Review
#401418 Review #401418 is a subjective opinion of poster.
Service
Sears Repair
Tags
  • Instant messaging

Update by user May 18, 2013

Well I finally got all of my money back. Being as I really didnt want to write Sears off I went to a Sears Appliance Center.

I ordered my dishwasher in person on a Wednesday. Friday morning it was delivered, and by early evening it was professionally installed....

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Review
#401389 Review #401389 is a subjective opinion of poster.
Service
Sears Installation
Loss
$1800
Tags
  • Installation

Sears in Tampa, Florida - Cannot start the machine , shuts off when trigger is pulled

*** Whacker 32cc purchased about 3 years ago but have always had problems with it from the start the Easy Pull was always more than 3 pulls and then began to be several pulls . When it was operating I would always have to leave the choke on because when ever I would engagw the trigger it would cut out . All I want is some tips from someone to help me with this machine it didn't cost that much new but I know if I take it to be repaired well I might as well buy a new one !
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Review
#401296 Review #401296 is a subjective opinion of poster.

Will never go to sears again

Purchased washer and gas dryer came at time not promised, never told it was only a delivery not an installation, which after paying $1850.oo i was told it would cost an additional &169.99and i would have to wait. The delivery men who are subcontracted out then would not deliver because they said the turn going down to mr basement was to tight, they never took items off of truck and out of boxes to even try, i have had other washer and dryers ,furniture and tread mills del from sears and never had an issue. I made several phone calls and reached out of the us ans could not resolve, i have been a sears customer for over 30years and will never buy from them again. Furthermore we are victems of superstorm sandy and were .made victems once again, sears is certainly not the company it used to be. alison benvenuto staten island ny. Abenvenuto@si.rr.com
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Review
#401254 Review #401254 is a subjective opinion of poster.
Service
Sears Installation

Sears in Detroit, Michigan - Lied To & Hung Up On

Salesman told my husband & I that if we didn't use the 3 year extended warranty plan that we could get a full refund if we cancelled right before the 3 years was up. He told us we wouldn't be out any money if we didn't use it. This was the selling point for us. We forked over the $330 on a $1200 refrigerator. I just called & was told by Cathy at the customer service center that it had to be in the 1st year. The salesman NEVER told us that. He just said we had to keep the original receipt & call right before the 3 years ended. She didn't really care & hung up on me! Nice, right? That's the opposite of customer service! I was on the phone & got a buzzing sound which told me she disconnected or hung up. Either way I will never shop here again! Sears used to be my 1st choice for applaince shopping but now I will never shop here again!!!!! I was lied to by the salesman who talked about all the issues they were having with refigerator coils & other things, how expensive it was for repairs & how we wouldn't be out any money if we never used the warranty! Lies, lies, lies!!! I don't know who trains their salespeople but it's shady! You won't get another chance to steal my money!
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Review
#400791 Review #400791 is a subjective opinion of poster.
Loss
$330
Tags
  • Consultative selling
Sears refuses to honor craftsman club advertised price
Sears refuses to honor craftsman club advertised price
Received an email from craftsman club on thursday reminding me that their sale ended saturday 4/13. The sale started on 4/7. I opened the email and clicked the link to website to view the sale items. On the site, there were probably 75-100 items on sale. I found a...
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1 comment
Anonymous
#806502

Yep..In my area Sacramento the local Sears add offered a full size cross bed truck tool box for $125....All of the boxes in stock had been opened and the keys and mounting hardware removed....same at another store...The add expired and ...you guessed right.. All of the hardware was "located"....Done with Sears...I'll give my money to Lowes.

Review
#400443 Review #400443 is a subjective opinion of poster.
Product
Sears Website
Loss
$500
Tags
  • The Sale

Sears in Milwaukee, Wisconsin - Delivered wrong item, won't honor purchase

And another tale added to the shame that is Sears.com. I ordered a wood planer 20 days ago . . . a week later Sears attempts to deliver a saw. I refused that delivery. Called Sears customer service as shown on the delivery ticket. I may have saved the effort and just made up my own story to get me off the line - but was told that the item would be reordered and shipped, and delivery would be free (it was $114). I emailed Customerservice.com and asked that this all be verified, and was told to expect delivery within 10 days. Did not happen . . . emailed back as instructed . . and another polite response telling me the item was no longer available, and offering me a 10% discount on a similar item. Oh, and they would cut me a refund when they got their SAW back. No more business from me from Sears on-lying.
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Review
#400376 Review #400376 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$422
Tags
  • The Delivery

Bed ordered on sears.com sold by overstock but sears doesn't put order in for over 1 week!

Placed an order on sears.com for a california king mattress (from Sears) and a platform bed frame (sold by Overstock). Originally wanted to find a california king bed from Sears directly to save the hassle of having different shipping/delivery dates, but couldn't find anything in stock that would work in my space. I went ahead and placed my order on March 25/13, scheduled the mattress delivery for April 10 and specifically chose this bed frame because the description said "arrives by April 11" and that it was in stock. Received email confirmation of my order on March 26. The next time I hear anything is a full week later on April 2 with an email telling me my order is being processed. At this point I still thing everything is going to come together. Another email comes from sears on April 6 telling me my order (just the bed frame) has shipped out and the email serves as my packing slip. Note that all these emails are coming from "The Sears Team", at no time have I communicated with any marketplace seller- everything was being handled under the Sears umbrella. Yesterday was April 11 and also the date when I was told my bed frame would arrive by. Due to a separate issue, the mattress could not get delivered until today April 12 however it has now been delivered so that's fine. But the bed frame?! It's no where to be found - lost in transit somewhere! The mattress is useless without the frame and both items were required by a certain date, which is why they were ordered and the mattress scheduled for delivery to begin with. Customer service is useless, everyone is blaming each other, been on the phone back and forth between Sears and Overstock. Apparently because Overstock is a marketplace seller, Sears doesn't want to take any responsibility or attempt to resolve the problem. Sears is the one who sat on the order for over 1 week and by the time they sent it to process with Overstock, the bed was in limited stock and couldn't get shipped out so quick! If Sears offers this option to purchase from various sources all under one umbrella, they should stand behind it! I have even asked if they could send me a frame, any kind that's california king, on loan as a temporary solution until they can locate the bed I ordered and get it to me, but no one wants to do anything. I doubt I'll even get a helpful response on this site- the same scripted run around from useless call center puppets- but thought I'd spread the word about Sears' lack of responsibility- I will be staying away from now on! If there's someone in upper management with real power to actually fix this for me, my order number is 480429621
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Review
#400299 Review #400299 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$550