Sears Reviews and Complaints

Purchased washer and gas dryer came at time not promised, never told it was only a delivery not an installation, which after paying $1850.oo i was told it would cost an additional &169.99and i would have to wait. The delivery men who are subcontracted out then would not deliver because they said the turn going down to mr basement was to tight, they never took items off of truck and out of boxes to even try, i have had other washer and dryers ,furniture and tread mills del from sears and never had an issue. I made several phone calls and reached out of the us ans could not resolve, i have been a sears customer for over 30years and will never buy from them again. Furthermore we are victems of superstorm sandy and were .made victems once again, sears is certainly not the company it used to be. alison benvenuto staten island ny. Abenvenuto@si.rr.com

Salesman told my husband & I that if we didn't use the 3 year extended warranty plan that we could get a full refund if we cancelled right before the 3 years was up. He told us we wouldn't be out any money if we didn't use it. This was the selling point for us. We forked over the $330 on a $1200 refrigerator. I just called & was told by Cathy at the customer service center that it had to be in the 1st year. The salesman NEVER told us that. He just said we had to keep the original receipt & call right before the 3 years ended. She didn't really care & hung up on me! Nice, right? That's the opposite of customer service! I was on the phone & got a buzzing sound which told me she disconnected or hung up. Either way I will never shop here again! Sears used to be my 1st choice for applaince shopping but now I will never shop here again!!!!! I was lied to by the salesman who talked about all the issues they were having with refigerator coils & other things, how expensive it was for repairs & how we wouldn't be out any money if we never used the warranty! Lies, lies, lies!!! I don't know who trains their salespeople but it's shady! You won't get another chance to steal my money!

And another tale added to the shame that is Sears.com. I ordered a wood planer 20 days ago . . . a week later Sears attempts to deliver a saw. I refused that delivery. Called Sears customer service as shown on the delivery ticket. I may have saved the effort and just made up my own story to get me off the line - but was told that the item would be reordered and shipped, and delivery would be free (it was $114). I emailed Customerservice.com and asked that this all be verified, and was told to expect delivery within 10 days. Did not happen . . . emailed back as instructed . . and another polite response telling me the item was no longer available, and offering me a 10% discount on a similar item. Oh, and they would cut me a refund when they got their SAW back. No more business from me from Sears on-lying.

Placed an order on sears.com for a california king mattress (from Sears) and a platform bed frame (sold by Overstock). Originally wanted to find a california king bed from Sears directly to save the hassle of having different shipping/delivery dates, but couldn't find anything in stock that would work in my space. I went ahead and placed my order on March 25/13, scheduled the mattress delivery for April 10 and specifically chose this bed frame because the description said "arrives by April 11" and that it was in stock. Received email confirmation of my order on March 26. The next time I hear anything is a full week later on April 2 with an email telling me my order is being processed. At this point I still thing everything is going to come together. Another email comes from sears on April 6 telling me my order (just the bed frame) has shipped out and the email serves as my packing slip. Note that all these emails are coming from "The Sears Team", at no time have I communicated with any marketplace seller- everything was being handled under the Sears umbrella. Yesterday was April 11 and also the date when I was told my bed frame would arrive by. Due to a separate issue, the mattress could not get delivered until today April 12 however it has now been delivered so that's fine. But the bed frame?! It's no where to be found - lost in transit somewhere! The mattress is useless without the frame and both items were required by a certain date, which is why they were ordered and the mattress scheduled for delivery to begin with. Customer service is useless, everyone is blaming each other, been on the phone back and forth between Sears and Overstock. Apparently because Overstock is a marketplace seller, Sears doesn't want to take any responsibility or attempt to resolve the problem. Sears is the one who sat on the order for over 1 week and by the time they sent it to process with Overstock, the bed was in limited stock and couldn't get shipped out so quick! If Sears offers this option to purchase from various sources all under one umbrella, they should stand behind it! I have even asked if they could send me a frame, any kind that's california king, on loan as a temporary solution until they can locate the bed I ordered and get it to me, but no one wants to do anything. I doubt I'll even get a helpful response on this site- the same scripted run around from useless call center puppets- but thought I'd spread the word about Sears' lack of responsibility- I will be staying away from now on! If there's someone in upper management with real power to actually fix this for me, my order number is 480429621

have three service contracts,since 1997 1. freezer, 2. refrigerator, 3.Range called for service, on refrigerator, had to wait 4, days for tech., then they have to wait 2 wk, to research parts, need, and then they, cannot say for sure all parts, will be available. they always say, they are sorry, but that does not keep, my milk, cold. i have a house full, of sears stuff. if i have to replace the refrigerator,SHOULD IT BE WITH A SEARS ???? i think not. if the product was my washing machine, i could get by, with the slow service, but it's, not, i still have to eat daily, the doctor told me so, after all, i am 93, yr's. old

I was doing a little last minute online shopping for my 1 year old and my 3 year old. We are moving soon, and I realized they needed Summer clothes. I don't have time to really go anywhere due to all the packing I'm getting done. I looked on a few different sites, and I didn't see much on sale. I went to Sears and saw a bunch of nice stuff on sale! I ended up paying $66 including shipping. I was happy because I got a good amount of items. Well after 4 days of of STILL processing, I order some things from Walmart. They were shipped the same day! My Sears items were still processing. I sent email after email and got the same reply back... "You should recieve your package by the 19th!" Originally, it was supposed to be there the 9th. I won't be here the 19th! So I called and the man I talked to was nice. His English wasn't great, but I could somewhat make up his words. I told him the situation an he said that he will make sure my items were shipped in 24 hours and my shipping charge was refunded. I was pleased with it. So I got off and a few hours later, got an email saying that my order has been canceled and my money will be refunded via CHECK! I was NOT happy. I didn't want to cancel it, I just wanted my stuff! I call the number, and a really rude lady picked up. Could NOT understand her at all! I told her the situation and that I want my items now. She of course, apologized and said that my money will be refunded on my card (didn't say when) so she said that I can reorder with her and she will add some addition price cuts. So I did. She wanted the card info, I gave it to her (thinking that the money was refunded, because there wouldn't have been enough if it wasn't) and it didn't go through. So I asked "when will my money be on my card?" She said it will take 7-14 business days. I am mad at this point. She then had the nerve to ask of I wanted to use a different card. Uhh, NO! I feel like in being robbed! She eventually hung up after I asked a simple question (forgot what I asked, I was so mad after this.) I call back, and another rude lady answers and directs me to a man who SPEAKS ENGLISH! I told him the situation and he pulled everything up and said my money will be sent through a check. I won't be here for that and I don't want my money floating around like that. I asked if he can credit it to my card. He said he has to fax over the info to someone and I should hear from them within 48 hours. Whatever, as long as I get my money back. Haven't heard yet, it's been a day. Don't ever shop on Sears.com, they are the biggest group of unprofessional idiots. They better hope I get my money soon.

We purchased a brand new snow blower. We got it home (100 miles from Sears) and it wouldn't run. We took it back to Sears (200 miles round trip) for repair. Sears said it would be repaired so we drove to get it (200 miles round trip) and it wasn't done as promised. We had to return to get it (another 200 miles round trip) and the motor was replaced under warranty. We contacted Sears about a the repeated trips. They offered us a $50 gift card (600 miles in a pickup that gets 10 miles to gallon with $3.89 gas..you do the math) They emailed me the gift card, but I was unable to open the email. I have contacted them daily since March 9th about replacing the card and they will not return my calls or replace the gift card. I have been calling the "Blue Ribbon Service Center"...wow is that grossly misnamed! What do I do?