Sears Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
- Poor customer service
- Delivery experience
- Customer service
- Price
- I will like it when they are out of business
- Product
- Latest review first
- Most helpful reviews first
Dear cfisher,
Hello, my name is Trent and I am a member of the Sears Cares Escalations team. We are sorry to hear your issue have yet to be resolved. We understand how important a working refrigerator is to a household. I will ensure your case manager receives your message and will also request they contact you with an update. We appreciate your continued patience.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Update by user Jun 05, 2013
Someone named Brian from Sears Cares has called twice, both times promising a $125 gift card. First it was to be by email, now by postal mail.
I don't know why they continue to harass me, with no resolution. I do not believe I will ever get any help from Sears, and...
We purchased a new Kitchenaid dishwasher from Sears last week. First, on delivery the truck driver drove over our new walkway damaging several pavers and cobble stones.
Second, The dishwasher was installed (not by Sears) and started to leak around the pump housing after the second use. The leaks are not at the plumbing connections of the supply or drain line. Third, we called Sears for a repair appointment, only to find out that Sears never scheduled the appointment after I took a day off from work. Fourth, after a couple of hours on phone with Sears customer service and seven people later issues are not resolved to my satisfaction.
The best they could offer me was lame condescending apologies and a service appointment 5 days from now. I'm told I have a case manager but no one has contacted me. Also no one has contacted me about the property damage to the walkway. I've been tweeting searscares all morning, but again no help.
I also just got of the phone with Lori, the most condescending and non empathetic person I have ever spoken with from another division of Sears customer service.
Again was told that a case manager would be contacting me. I will never purchase from sears again.
I hope you sue the pants off of them.
Sears review in Louisville, Kentucky: Mike cahill
Thank you. All of the buttons have fallen off my dishwasher, and are cracking on my Kenmore washer.
I have glued them back on several times but it does not help. Never again will a Kenmore product be in my house!
Hello,
Your situation sounds oh so familiar. We are having the same issue.
Has Sears offered any resolution? So far I haven't been offered anything. We should get together and see if we can file a class action suit against them. HVAC are big investments and I don't know about you, but I don't have $8000 to give away.
Sears has shown me they lack respect and dignity when it comes to the consumers. Please respond as I love to connect to with you and discuss the similarities in our cases.
Thank you.
Sears review in Stamford, Connecticut: Bad product- Craftsman 6.75 lawn mower
Same issue here. Carb on these things is terrible. Total piece of s%*t.
Delivery and installation are two different words, and two different services available at Sears. Your salesman should have informed you of all the options available, regardless why would you expect a delivery team to do installations.
they don't have tools.
Sears review in Ashburn, Virginia: Break replacement
Anonymous404596,
Please accept our sincerest apologies for the poor customer service you have received. My name is Liz and I am a member of the Sears Social Media Support Team. I can certainly understand your frustrations that you are expressing with the situation you have encountered with one of our Auto Centers. We do appreciate the feedback because this allows us the opportunity to make the necessary improvements. We would like the opportunity to have a dedicated case manager speak with on your experience. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number at the time of purchase(if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous404596) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Don't waste your time with this person. You will only get more frustrated.
Thank You for Your Submission
Your comment is successfully posted.
Dear Mike Cahill,
My name is Trent with Sears Cares Team. We apologize for the troubles you have encountered with replacing your ratchets. We would like the opportunity to speak with you about the matter and discuss some available options to resolve your concerns to your complete satisfaction. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (Mike Cahill), to smadvisor@searshc.com. Again, we apologize for any troubles and we look forward to speaking with you.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support