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Sears in Baldwinsville, New York - Bad Bad Bad Services

I purchased an bed and they said that they will deliver the bed within 10 days and I called Sears after 11 days and they told me they just shipp the bed and I have to wait another 10 days. I paid 90 dollars for shipping, so that's what I'm getting back for those money. I have only bad words for Sears services and I don't thing I'm going to buy anything from this store anymore. Plus I'm going to post on every website bad reputation for Sears. It's ridicoulos how they make you pay for shipping and they treath bad after they get the money out of you
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Review
#397669 Review #397669 is a subjective opinion of poster.
Loss
$90

Sears in Virginia Beach, Virginia - Service Repair lost product, then sent it back broken

Purchased Kenmore whole house humidifier from Sears.com and used it for 3 months before it stopped working. Took it to local Sears Service and Repair who sent it to the main repair store in Maryland. 3 weeks later, received call that humidifier was repaired and ready for pickup. Took box home, unwrapped it and discovered it contained a large microwave. Took said microwave back to service center, who in turn, ascertained that the Maryland repair store had put my humidifier in a box for a microwave repair belonging to a customer residing in PA, and the PA person's microwave in my humidifier box and sent to me in VA. Maryland repair store contacted me 3 days later and said that my humidifier was in the process of being shipped back to them in Maryland so they could send it back to the technician a second time around ( apparently, it was put in the microwave box before even being looked at) to look at it and make any necessary repairs. 6 weeks later from date of initial drop-off to service center, got call from local service center that humidifier was finally back in the right state/city and repaired (all under warranty). Happily picked up humidifier from repair shop and took it home and promptly filled it with water....only to find water *** from the rear bottom castor. Apparently, while traversing the East Coast, my humidifier was manhandled and the tray where the rear castor is located was cracked...rendering it useless. Called customer complaint hotline, who assured us a replacement tray will be sent out to us and we should receive it Monday...just in time for the warm spring VA weather when a humidifier is not needed.
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Review
#397496 Review #397496 is a subjective opinion of poster.
Loss
$142

Sears in Old Town, Maine - Kenmore Range almost causes house fire

I purchased a new Kenmore convection range...the top model they sold as we were building a new home and wanted a beautiful stove to go with it. Three weeks after the stove was delivered the convection oven stopped working. They sent a serviceman out to repair it. 2 months later...the same thing...this time the master control panel was replaced. About 8 months later, the triple burner stopped working and so another repair, then the glass top needed to be replaced. Next was the door as it warped when I was cleaning the oven, using the self clean feature. Last week I was baking something and about 10 minutes into baking the stove started beeping and beeping and had an F10 -ERR flashing across the keypad. We could not shut it off, so had to pull the breaker. The inside of my oven is now black, the racks are ruined. Now Sears wants to put another 600.00 + dollars into fixing this lemon. I do not trust it and am afraid that it will burn down my home. I want the stove replaced or I want my money back. This stove is 5 years old. The first year..the stove stayed at my local sears store as we were not ready to use it as my kitchen had many delays while we were building. So...it has 4 years of use and now is JUNK!!! SEARS...wake up! I have spent thousands upon thousands of dollars at your stores. If you do not resolve this, I will NEVER buy from you again and believe me...I will tell everyone I know and don't know about this. You are ruining your good name over a 1500.00 stove. FIX this issue. What if my home burned down...what if I had put a roast in the oven and gone outside to work on my yard and my house burned down? I would sue you...because you KNOW that this particular range is a lemon and refuse to replace it. I will not be quiet about this until the issue is resolved. Thank you. Kathleen BP
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Review
#397383 Review #397383 is a subjective opinion of poster.
Loss
$1500

Sears in Saint Louis, Missouri - Christmas canopener

I bought a canopener in the chesterfeild mall,had to order it on line at the store on Dec.13. On the 24 called because i never recieved my canopener. The lady i talked to said it was on order and would be shipped to my adress. On Jan.7 called again same thing it is orderd it would be shipped.On Jan 22 called again. this time i talked to a manager and he said on the 12 my money was suposed of been deposited back into my account. Wrong it never was.Now that this has went on so long the manager said i have to get all my bank statements from dec. till now . the teller at the bank said the money never went back in my account and not to give them all my account information. What sould i do?
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3 comments
Anonymous
#749407

I would just forget the cost of the can opener and buy it somewhere else. Do NOT send any bank information to any,of these jokers.

Never never never trust anything anyone from Seats tells you. Keep your information private at all times.

Anonymous
#631644

They did exactly the same thing to me....took my money and didn't ship the merchandise and wouldn't issue a refund. Their Customer Service is useless.

I filed a complaint with the Better Business Bureau and finally got my money back. You need to Google where their corporate headquarters is located and file a complaint with the BBB in that city.

Anonymous
#631616

We can't tell you what to, you have to figure that out for yourself.

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Review
#397352 Review #397352 is a subjective opinion of poster.
Service
Sears Manager
Loss
$52
SEARS - SO Rude
Sears – SO Rude I wrote a complaint to Sears and sent it to Chairman Edward S. Lampert and CEO Louis J. D'Ambrosio. I didn’t expect a personal reply but I thought that one of their 350,000 employees might have been tasked with providing a response. This is just the...
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2 comments
Anonymous
#661946

*** on, it seems this company really wants to keep me down from telling the straight truth, a few weeks after posting about what employees have to do to keep their minimum wage jobs, lying about the credit cards, hiding apr%, *** protection plans, and my favority when i worked at the tools *** delivery of items. this company doesnt want the consumers to know the truth.

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Review
#396981 Review #396981 is a subjective opinion of poster.

Sears in Modesto, California - Weeks to get merchandise

I ordered a pair of high heel boots in the beginning of March and two toddler outfits. I noticed by my bank account that the money had been taken out but when I went to my sears online account it said the order was still processing. Well some how they made a mistake and asked if I would like for them to resend the order thru again. I said yes but I guess they were sold out so I didn't get the boots. When I asked about the toddler outfits they told me last Thursday that they would be sent out to me on the following Wednesday. So now I have to wait another six days for the delivery because of the holiday. My advice is if you are in a hurry for something sears online IS NOT THE WAY TO GO!!
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Review
#396868 Review #396868 is a subjective opinion of poster.

Sears in Snohomish, Washington - HORRIBLE SERVICE

6 months ago when we moved into our house we got a washer and dryer from Sears. The washer broke. The repair company they partner with in my area came, after 4 days, and did nothing, except flood my house, and not clean it up and swear-a lot. I called and complained, and NOTHING. It has now been two weeks, I am still without a washer, have spent about 7 hours on the phone with these clowns, and have spent $50+ on laundry for my family at the laundromat. DO NOT BUY ANY APPLIANCE FROM SEARS! They don't stand behind their products. Couldn't be more disappointed!
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Review
#396611 Review #396611 is a subjective opinion of poster.
Service
Sears Repair
Loss
$4500
With Official Company Response
We purchased a 2013 SOLE E35 Elliptical on 1/23/13, delivered by Sears on 1/30/13. The delivery person showed up late, put the machine in our house and then tells my husband he does not have time to assemble it (free assembly was part of the deal) and he can't leave...
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1 comment
SearsCares
Sears Response
#629258

Dear Sole E35,

We are terribly sorry for the frustration and inconvenience you have encountered with your elliptical. My name is Misty with the Sears Care team and we would like to speak with you about your recent experience. At your convenience, please send the following information – contact #, screen name I assigned to you (Sole E35), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Misty H.

Social Media Moderator

Sears Social Media Support

Review
#395620 Review #395620 is a subjective opinion of poster.
Service
Sears Repair
With Official Company Response

Sears in Allentown, Pennsylvania - Cancelled layaway - never received $ back

Had an elliptical on layaway, over $1,200 paid in. Cancelled the layaway because Sears would not honor sale price. Received a refund of $290 and not another penny - it has been over 3 weeks. Have called Sears and spoke with at least 5 representatives, have been told a different story each time, each told me the previous person "gave me incorrect information." First was told it would be 7-10 days until I received the remainder of the $. Then was told it would be back in my account in 24 to 48 hours. Next person apologized and said 7-10 days (this was 3 weeks later). The latest story is that their records show they reimbursed me the full amount and they will research it - of course it will be another 7-10 days for that to happen. NEVER AGAIN will I shop at Sears. Next step is to file a complaint with attorney general's office.
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2 comments
Anonymous
#749413

File a complaint we the state because what they did is stealing from you. Also,

I would call the better business bureau and let them know you were defrauded out of money that was yours.

That should get their attention. Keep specific records of each phone number you called, what time it was you called and the supposed names of the people you talked to. The more you document,the better the chance you get back what is yours.

I really feel someone is getting wealthy off of monies that others have sent for items they either did not get o returned and were not credited. :eek

SearsCares
Sears Response
#629263

Dear Kimging,

We are sorry for the disappointing experience you have encountered with your layaway and for the delay with receiving your refund. We are more than happy to look into this for you to get this issue resolved. Please send the following information – contact #, screen name (kimging), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Misty H.

Social Media Moderator

Sears Social Media Support

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Review
#395601 Review #395601 is a subjective opinion of poster.
Loss
$1000
Tags
  • Remainder
With Official Company Response

Sears appliance warranty lied about replacement of negligence warrany issies

I had a leak on my fridge. I looked up sears thru the internet. They told me to get the repair guy out to my house was $100. Then on top of that they charge by the hour plus parts. Dont know if this was a scare tactic. They said, for $300 your warrantied for the year. I specfically asked, if the problem keeps re-occurring, am I protected (I have had issues with A&E who does there repairs). They said yes, after the 3rd visit for the same problem, I would be reimbursed $500 towards a new fridge. Well after countless DAYS & HOURS on the phone to various warranty department's and customer solutions. I have 3 SO#40576436, 40474360, 40471311. Nothing has been resolved. I was told by my last appointment mad, that they would give me the value of my original purchase. Well they came today for the 4TH TIME, for the same issue. I spoke to Linda (manager in customer solutions) today, who after EXHAUSTING all my patience, and she hung up the phone on me. I could not believe that from a Sears customer care relations manager. My family has been going to Sears for decades, and never would I think they would stoop so low. I am so appalled and frustrated as a longtime loyal customer to Sears. They will stall, manipulate and lie to get you to an agreement. I'm PISSED.
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6 comments
Anonymous
#749415

They're not going to do anything but take you for another ride. They want anyone reading this to THINK they care when they really don't.

Sears is on its way out. Don't go down with the ship.

Anonymous
#751282
@Anonymous

New Jersey, I am not happy at this moment. I sent out an email to Misty H.

who was the social media moderator. It took almost 5 weeks to get a response. Finally I got a call back. I exained my frustrations with the BS I was told by misleading telemarkering sales people who sold me the contract with misleading reimbursement policies.

They td me that they would extend the contract for 1 more year. That they apologized fir there telemarketers in misinforming me on the reimbursment of $500 after the 3rd failure with in a year. I had 4. To this date I have not received NOTHING VIA EMAIL AS I WAS TOLD!

Now I have the same issue AGAIN! The fridge is leaking.

I am going to call them, and see what BS they are going to tell me now. Very frustrated consumer.

SearsCares
Sears Response
#629268

Dear ElCache,

We are sorry to learn of the confusion surrounding your service appointment and the warranty that was purchased. We would like to speak with you about what has happened and address your concerns. Please send the following information – contact #, screen name (ELCache), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Misty H.

Social Media Moderator

Sears Social Media Support

Anonymous
#632265
@Sears Response

Huh...they're actually watching stuff like this. Neat.

Anonymous
#632452
@Daniel

Lets see if they reolve the issie

Anonymous
#627223

I am also have been a loyal Sears customer in the past. There customer service is terrible

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Review
#394906 Review #394906 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1500