Sears Reviews and Complaints
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NEVER ORDER FROM SEARS.COM
I ordered my daughter a bed from Sears.com. My receipt is from Sears, my order was through Sears, my credit card charge shows Sears. When I tried to return the SAWDUST in a box, I was told that it was sold by a third party and NOT SEARS. First I was told that I could return it within 15 days of delivery, and that someone would call me back and provide details to return. Then I was told that they couldn't get a hold of the vendor. Now, two weeks later, and 10 different phone calls, they're saying that it CAN NOT BE RETURNED!!! OMG!!!!!! SEARS SUCKS!!! NEVER ORDER FROM THEM AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Sears in Evansville, Indiana - Customer
On 3/23/13 I purchased $156.55 in clothing. The only receipt that I received was not itemized. It only gave me a total, a bar-code number and FC 3379-8941-5730-0939-0619 and date. I have no way of knowing how much I was charged for these items. I have not been angry about this until now! I would think that you would want people to use as few words as possible rather than insisting on one hundred words. What is the reason for this? The value of people's time doesn't count for anything, or so it seems. It would be easier to go back to the store for an answer. Thanks
Sears in Wellington, Florida - Kenmore Stove
Kenmore smooth top electric stove. Oven liner has warped because of high heat used during self-clean cycle after only three years of light use. Many similar complaints to CPSC yet Sears refuses to acknowledge that there is a defect in their product. Sears does not stand behind their Kenmore appliances after the first year and does not show concern for their customers. Sears from years ago when they helped the consumer is gone. Better to buy a name appliance than Kenmore. Sears is horrendous in terms of customer service. With so many appliance stores available, why support Sears? Sears customer service policy is very foolish. Eventually it will catch up with them and they'll be out of business.
Sears in Baldwinsville, New York - Bad Bad Bad Services
I purchased an bed and they said that they will deliver the bed within 10 days and I called Sears after 11 days and they told me they just shipp the bed and I have to wait another 10 days. I paid 90 dollars for shipping, so that's what I'm getting back for those money. I have only bad words for Sears services and I don't thing I'm going to buy anything from this store anymore. Plus I'm going to post on every website bad reputation for Sears. It's ridicoulos how they make you pay for shipping and they treath bad after they get the money out of you
Sears in Virginia Beach, Virginia - Service Repair lost product, then sent it back broken
Purchased Kenmore whole house humidifier from Sears.com and used it for 3 months before it stopped working. Took it to local Sears Service and Repair who sent it to the main repair store in Maryland. 3 weeks later, received call that humidifier was repaired and ready for pickup. Took box home, unwrapped it and discovered it contained a large microwave. Took said microwave back to service center, who in turn, ascertained that the Maryland repair store had put my humidifier in a box for a microwave repair belonging to a customer residing in PA, and the PA person's microwave in my humidifier box and sent to me in VA. Maryland repair store contacted me 3 days later and said that my humidifier was in the process of being shipped back to them in Maryland so they could send it back to the technician a second time around ( apparently, it was put in the microwave box before even being looked at) to look at it and make any necessary repairs. 6 weeks later from date of initial drop-off to service center, got call from local service center that humidifier was finally back in the right state/city and repaired (all under warranty). Happily picked up humidifier from repair shop and took it home and promptly filled it with water....only to find water *** from the rear bottom castor. Apparently, while traversing the East Coast, my humidifier was manhandled and the tray where the rear castor is located was cracked...rendering it useless. Called customer complaint hotline, who assured us a replacement tray will be sent out to us and we should receive it Monday...just in time for the warm spring VA weather when a humidifier is not needed.
Sears in Old Town, Maine - Kenmore Range almost causes house fire
I purchased a new Kenmore convection range...the top model they sold as we were building a new home and wanted a beautiful stove to go with it. Three weeks after the stove was delivered the convection oven stopped working. They sent a serviceman out to repair it. 2 months later...the same thing...this time the master control panel was replaced. About 8 months later, the triple burner stopped working and so another repair, then the glass top needed to be replaced. Next was the door as it warped when I was cleaning the oven, using the self clean feature. Last week I was baking something and about 10 minutes into baking the stove started beeping and beeping and had an F10 -ERR flashing across the keypad. We could not shut it off, so had to pull the breaker. The inside of my oven is now black, the racks are ruined. Now Sears wants to put another 600.00 + dollars into fixing this lemon. I do not trust it and am afraid that it will burn down my home. I want the stove replaced or I want my money back. This stove is 5 years old. The first year..the stove stayed at my local sears store as we were not ready to use it as my kitchen had many delays while we were building. So...it has 4 years of use and now is JUNK!!! SEARS...wake up! I have spent thousands upon thousands of dollars at your stores. If you do not resolve this, I will NEVER buy from you again and believe me...I will tell everyone I know and don't know about this. You are ruining your good name over a 1500.00 stove. FIX this issue. What if my home burned down...what if I had put a roast in the oven and gone outside to work on my yard and my house burned down? I would sue you...because you KNOW that this particular range is a lemon and refuse to replace it. I will not be quiet about this until the issue is resolved. Thank you. Kathleen BP
Sears in Saint Louis, Missouri - Christmas canopener
I bought a canopener in the chesterfeild mall,had to order it on line at the store on Dec.13. On the 24 called because i never recieved my canopener. The lady i talked to said it was on order and would be shipped to my adress. On Jan.7 called again same thing it is orderd it would be shipped.On Jan 22 called again. this time i talked to a manager and he said on the 12 my money was suposed of been deposited back into my account. Wrong it never was.Now that this has went on so long the manager said i have to get all my bank statements from dec. till now . the teller at the bank said the money never went back in my account and not to give them all my account information. What sould i do?
Sears – SO Rude I wrote a complaint to Sears and sent it to Chairman Edward S. Lampert and CEO Louis J. D'Ambrosio. I didn’t expect a personal reply but I thought that one of their 350,000 employees might have been tasked with providing a response. This is just the...
Sears in Modesto, California - Weeks to get merchandise
I ordered a pair of high heel boots in the beginning of March and two toddler outfits. I noticed by my bank account that the money had been taken out but when I went to my sears online account it said the order was still processing. Well some how they made a mistake and asked if I would like for them to resend the order thru again. I said yes but I guess they were sold out so I didn't get the boots. When I asked about the toddler outfits they told me last Thursday that they would be sent out to me on the following Wednesday. So now I have to wait another six days for the delivery because of the holiday. My advice is if you are in a hurry for something sears online IS NOT THE WAY TO GO!!
Sears in Snohomish, Washington - HORRIBLE SERVICE
6 months ago when we moved into our house we got a washer and dryer from Sears. The washer broke. The repair company they partner with in my area came, after 4 days, and did nothing, except flood my house, and not clean it up and swear-a lot. I called and complained, and NOTHING. It has now been two weeks, I am still without a washer, have spent about 7 hours on the phone with these clowns, and have spent $50+ on laundry for my family at the laundromat. DO NOT BUY ANY APPLIANCE FROM SEARS! They don't stand behind their products. Couldn't be more disappointed!
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