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Update by user May 31, 2013

Regards the response from SEARS below. They have and will do nothing about my problem except offer me a 25% discount to purchase new doors to the tune of over $900.00!

This seems to be a ploy to make people think they are going to really help people, not true. There...

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5 comments
Anonymous
#1260587

My Sears microwave and dishwasher have showed rusting signs after 10 months. After many complaints, Sears did finally address and fix the microwave door. They would not do anything with the dishwasher.

Bar Keeper's Friend Liquid did help remove dome of the rust stains.

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With Official Company Response
Review
#404485 Review #404485 is a subjective opinion of poster.
Loss
$2200
Tags
  • Stainless steel

Sears review in Orlando, Florida: Optical fashion square mall

It's bad enough your promotions are a lie, but the staff who work for luxottica are the worst opticians in the city, the large women will tell you anything to get you to buy, I wanted to tell her you may want to learn what soap and water is, she smells horrible and has no social skills. Don't go here I see why all the doctors at sears have left !!!!!! It just amazes me that people like this represent this company's no wonder sears is in trouble, people like this are no better then used car salesmen. I think the best part was when she began to try to tell me that the frames at sears are the same at LensCrafters and pearle vision, she said its the same frame with a different label put on it, I ask so your saying the iPod frame can be found at these other luxotica owned stores under prada or Gucci, she said yes they just switch the name and charge more for the same frame, I was shocked that she told her employers secret and she laughed and said she was giving me the same product for less wow
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1 comment
David
Sears Response
#644680

Madinorlando1,

I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. I can understand how disappointed you may feel with our Optical service in regards to your recent lens purchase. We do our best to make every service interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience and provide feedback on your concerns. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the lenses were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Madinorlando1) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#404412 Review #404412 is a subjective opinion of poster.
Loss
$370
After going to sears for years, I have never been so ripped off, the sales lady, a very large women tried to sell me these special lenses called techvue, I told her I wanted a line bi-focal she said everyone is buying these, good luck to them, they never worked then I...
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1 comment
David
Sears Response
#644677

Madinorlando1,

I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. I can understand how disappointed you may feel with our Optical service in regards to your recent lens purchase. We do our best to make every service interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience and provide feedback on your concerns. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the lenses were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Madinorlando1) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#404400 Review #404400 is a subjective opinion of poster.
Loss
$270
Sears review - Mattress Warranty a BIG RIP OFF!
Sears review - Mattress Warranty a BIG RIP OFF!
My wife and I purchased a "Serrano" Sears-O-Pedic bed that comes as a unit with the mattress and the box as one unit......10 year warranty is why we went with this mattress....16 months later, big bump in the middle of the bed and sink area on one side.....my wife and...
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3 comments
Anonymous
#944760

My dad once tore down their signs stating customer satisfaction guaranteed. I was 4, am 39 now, he tried exchanging a defective toy, started taking their signs down, so they refunded him 100%

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Review
#404324 Review #404324 is a subjective opinion of poster.
Loss
$228
Tags
  • Exchange
  • Appeal

Sears review in Spanaway, Washington: No sale

We had visited the South Hill Sears store and found our shopping experience a discouraging one. We were shopping for a clothes washer, dryer, microwave, 32-40" TV, TV stand and a single door w/freezer drawer refrigerator. First, My wife found the exact refrigerator she was looking for as well as everything else. However, the refrigerator was on close out and even though we were purchasing the other items, it could not be delivered with the washer/dryer. This was the deal breaker and we will do our shopping elsewhere. This has been the worse experience ever from sears!!! All the years we have dealt with Sears, never anything like this has happened.
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1 comment
Anonymous
#749038

Consider it a gift from above. Sears products are terrible so you were saved all that aggravation.

Review
#404303 Review #404303 is a subjective opinion of poster.

Sears review in Berlin, New Jersey: Poor quality with Kenmore Elite washer

I purchased a Kenmore Elite washer and dryer in July 2011. April 14, 2013 the washer stopped working. A technician came out and told me the power board was bad and it would cost 485.42 to have it fixed. I feel an appliance like that should at least last 5-10 years or more (not 1 year and 9 months). I called customer service and all they would do was give me 20 percent off a new one or the cost to repair it. I feel that is totally unacceptable and they should replace it. Obviously, it is a lemon. My last washer was a Kenmore and it lasted 22 years and is still working (my sister uses it).
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Review
#404091 Review #404091 is a subjective opinion of poster.
Loss
$600

Sears review in Alpharetta, Georgia: Recalled dehumidifiers

I bought 2 dehumidifiers from Sears a few years back, I received a recall notice in the mail, it seems the dehumidifiers can catch on fire. I have one at this house, and one at another house. They aren't offering replacements, just a $100.00 gift card (per unit) and $25.00 Sears gift card. These dehumidifiers cost me well over 200.00 a piece, and I've had an extended warranty on them since I bought them. No refund on that. I'm really pissed that they aren't replacing the units, and it scares me that my family was in such danger for all that time.
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Review
#404082 Review #404082 is a subjective opinion of poster.
Loss
$500

Sears review in Fort Worth, Texas: Worst Customer Service and NEVER BUY An Appliance

Have a $2000 refrigerator from Sears bought less than 8 months ago. It has stopped working. Called the warranty number and the customer service is horrible and tells me it will take someone 4 days to get out to our house. We have $200 worth of groceries in there that will go bad. They say it normally takes 1-2 weeks for a service call. That is ridiculous but I bet someone's dish washer will get fixed tomorrow. When we bought the refrigerator it took 21 days for the delivery but they tell you that after you pay for it. SCREWED Completely.
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1 comment
David
Sears Response
#643681

Dear Anonymous,

Hello, my name is Trent and I'm with the Sears Cares Team. We are sorry to hear of the troubles you are experiencing with the repair of your refrigerator. We can certainly understand your concerns after paying for your appliance and the possible loss of food in your home. We would like to offer our assistance in resolving these concerns as quickly as possible and to your complete satisfaction. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (Anonymous404064), to smadvisor@searshc.com.

Thank you,

Trent A.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#404064 Review #404064 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears review in Stamford, Connecticut: THE WORST CUSTOMER SERVICE IN THE HISTORY OF RETAIL

ON APRIL 28, 2013 I ENTERED THE MASSAPEQUA NEW YORK SEARS STORE TO PURCHASE A WASHER AND DRYER. AFTER WAITING QUITE A WHILE I WAS APPROACHED BY A SALESPERSON. I KNEW EXACTLY WHAT I WANTED AND AFTER THE SALESPERSON'S ATTEMPTS AT THWARTING MY CHOICE, WE SETTLED ON THE ITEMS AND AN ATTEMPT WAS MADE TO RING UP THE SALE. I WAS IN THE STORE OVER 1-1/2 HOURS BECAUSE THE POINT OF SALE SYSTEMS COULD NOT SEEM TO COORDINATE THEIR PROGRAMS. ALSO, AT NO TIME WAS I ASKED IF THE DRYER WAS PLUG IN OR HARD WIRED. I WAS ONLY TOLD THE DELIVERY PEOPLE WOULD INSTALL BOTH APPLIANCES. FINALLY THE TRANSACTION WAS COMPLETED. SETTING A DELIVERY DATE WAS CRITICAL SO THAT I WOULD NOT MISS WORK AND WOULD BE ABLE TO HAVE SOMEONE THERE TO ACCEPT THE DELIVERY. THE SALESPERSON WORKED VERY HARD TO GET THAT GUARANTEED DELIVERY DATE AND ALL SEEMED WELL. THE STORE'S DELIVERY PROCEDURE IS THAT THEY CALL THE NIGHT BEFORE THE SCHEDULED DELIVERY DATE TO CONFIRM. JUST THE DAY AFTER I PURCHASED THE ITEMS I RECEIVED A CALL FROM DELIVERY TELLING ME THEY HAD TO POSTPONE THE DATE BECAUSE THE VENDOR COULD NOT SUPPLY THE APPLIANCES. THEY WANTED TO MOVE THE DELIVERY UP 2 DAYS WHICH WOULD BE A SERIOUS PROBLEM BECAUSE I WOULD HAVE TO CANCEL CLIENTS AND WORK AGAIN.I RELUCTANTLY AGREED BECAUSE I NEEDED THE APPLIANCES AND WAS TOLD TO GO TO THE STORE TO SEE IF THEY WOULD WRITE OFF THE DELIVERY CHARGE AS A CUSTOMER SERVICE GESTURE.UPON RETURNING TO THE STORE MUCH ENSUED..BUT TO ENCAPSULATE, I WAS OFFERED A GIFT CARD TO HELP DEFRAY THE DELIVERY CHARGE AND WE KEPT THE POSTPONED DELIVERY DATE. THE NIGHT BEFORE THE NEW DELIVERY DATE I CALLED THE INSTALL TEAM AT THE SEARS DELIVERY CENTER AND ASKED IF THERE WAS ANYTHING I NEEDED TO DO TO PREPARE FOR THE INSTALL OF THESE APPLIANCES. I WAS TOLD THERE WAS NOTHING I NEEDED TO DO...THE TEAM WOULD INSTALL THE DRYER AND WASHER IN THE SAME FASHION THE PREVIOUS WASHER AND DRYER HAD BEEN PUT IN. THEY CONFIRMED THE TIME OF DELIVERY FOR THE NEXT MORNING. THE NEXT MORNING THE TEAM SHOWED UP ON TIME TO DELIVER THE WASHER AND DRYER. THE MEN UNLOADED THE APPLIANCES IN THE STREET OUTSIDE THEIR TRUCK AND CAME IN TO ACCESS THE SITUATION.THEY SAW THE DRYER WAS HARD WIRED AND ADVISED ME THAT THEY DID NOT DO ELECTRICAL WORK AND THEY COULD NOT INSTALL THE DRYER. SO...THEY PACKED UP THE APPLIANCES AND LEFT. I WENT BACK TO THE STORE, FOUND MY SALESPERSON AND DESCRIBED THE CHAOS THAT HAD ENSUED. SHE WAS VERY SYMPATHETIC BUT CLEARLY WHAT THE DELIVERY TEAM DID WAS APART FROM THE STORE'S GENERAL OPERATIONS AND SO HER EFFORTS TO HELP WERE SOMEWHAT STIFLED. I WAS TOLD I HAD TO GET AN ELECTRICIAN TO PREPARE FOR THE INSTALL OF THIS DRYER BECAUSE SEAR'S ELECTRICIAN WOULD BE $ 180.00 AND HE WOULD BE DAYS BEFORE HE COULD DO THE WORK. I ASKED IF I WOULD BE REIMBURSED FOR THIS ELECTRICAL WORK AND THE SALESPERSON SAID SHE WOULD REIMBURSE ME OUT OF HER COMMISSION. THE MISERABLE STORE WOULD NOT EVEN BACK HER ATTEMPTS AT CUSTOMER SERVICE AND SATISFACTION! SHE SET A NEW DELIVERY DATE WHICH GUARANTEED AN EARLY MORNING DELIVERY AS I WAS GOING OUT OF TOWN AND NEEDED TO LEAVE THAT SAME DAY. THE NIGHT BEFORE THE THIRD DELIVERY DATE , SEARS CALLED TO CONFIRM THE DATE AND SAID THEY WOULD BE HERE BETWEEN 7:45AM AND 9:45AM TO DELIVER THE WASHER AND DRYER. AT 10:00AM NO ONE HAD SHOWN UP SO I CALLED THE DELIVERY SERVICE AND WAS TOLD THEY WERE RUNNING LATE AND I WAS THE 4TH DELIVERY.THEY FURTHER STATED THEY WOULD CALL THE DRIVER AND ASK HIM TO CALL ME TO LET ME KNOW WHAT TIME TO EXPECT THEM. I NEVER HEARD FROM THE DRIVER, SO AGAIN I CALLED THE DELIVERY CENTER AND NOW WAS TOLD THERE WOULD BE NO DELIVERY BECAUSE THE VENDOR DID NOT HAVE THE APPLIANCES AND SO THEY WERE NOT ON THE TRUCK!!!!! SO NOW I HAD MISSED MY TRIP, MY FAMILY HAD TO LEAVE WITHOUT ME, MISSED 1-1/2 DAYS OF WORK, PAID AN ELECTRICIAN AND STILL HAVE NO APPLIANCES AND NO WAY OF REALLY RECTIFYING ANY OF THIS. AT THIS MOMENT I AM AWAITING A CALL FROM MY SALESPERSON AT THE STORE. SHE HAS BEEN TRYING TO REACH THE WAREHOUSE TO NO AVAIL. THEY ARE NOT EVEN RESPONDING TO THEIR OWN STORE'S NEEDS. IT SHOULD BE NOTED THAT BOTH TIMES I VISITED THE STORE TO FIX THAT DAY'S PROBLEM...THERE WAS NO GENERAL STORE MANAGER ON DUTY. FISH STINKS FROM THE HEAD DOWN FOLKS. IT'S FOLLOW THE LEADER. IF THE MANAGER CARED ENOUGH TO TRAIN AND SUPPORT THE SALES TEAMS ...CLEARLY TRAINING IS ALSO AN ISSUE IN THIS POORLY MANAGED STORE. IF I HAD BEEN ADVISED THAT I NEEDED ANYTHING AT ALL TO PREPARE FOR THE INSTALL OF THOSE APPLIANCES, I WOULD HAVE HAD IT READY AND ACCEPTED DELIVERY THE FIRST TRY. SO, I STRONGLY ADVISE EVERYONE TO FIND SOMEWHERE ELSE TO SHOP. CHOOSE A COMPANY THAT "WALKS THE TALK"...REALLY PRIORITIZES CARE, RESPECT AND SUPPORT TO BOTH THEIR CUSTOMERS AND THEIR ASSOCIATES. CUSTOMER SERVICE IS NOT ABOUT REIMBURSING A CUSTOMER WITH AN IN STORE GIFT CARD FOR A JOB BADLY OR NOT AT ALL DONE; IT'S ABOUT LISTENING TO WHAT THE CUSTOMER NEEDS AND FULFILLING YOUR OBLIGATION TO THAT NEED. IF NOT CLOSE YOUR DOORS AND FIND ANOTHER LINE OF WORK! SEARS.... HOW YOU HAVE FALLEN. ONCE THE BASTION OF CLIENT/CUSTOMER CARE YOU ARE NOW ON THE BOTTOM RUNG OF THE RETAILING LADDER. I WILL UTILIZE EVERY OPPORTUNITY I AM GIVEN TO DISCOURAGE ANYONE ELSE FROM ENTERING YOUR STORES. YOU SPEND MILLIONS OF DOLLARS ANNUALLY TO ENTICE AND INVITE CONSUMERS TO YOUR BUSINESS AND THEN TAKE MERE MOMENTS TO ALIENATE THEM TO THE EXTENT THEY WOULD NEVER COME BACK.
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2 comments
David
Sears Response
#643698

Dear ppissyotis,

My name is Trent with Sears Cares Escalations team. We were sorry to hear about the frustrations you have experienced with the delivery of your appliances. We would like the opportunity to show you that we do value you as our customer and appreciate both your feedback and your business. We would like to connect you with one of our dedicated Case Managers, to work with you, to resolve this situation. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (ppissyotis), to smadvisor@searshc.com.

Thank you,

Trent A.

Social Media Moderator

Sears Social Media Support

Laith
#644008
@Sears Response

Well Trent..perhaps you should furnish me with a way to reach you...I have no intention of posting any personal information on this site.;I don't hold out much hope for your response or successful intervention.

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With Official Company Response
Review
#404024 Review #404024 is a subjective opinion of poster.
Service
Sears Manager
Tags
  • Retailing

Sears review in Austin, Texas: Crdeit card refusal

I would like to know how Sears can give a credit card to a 25 year old with one year work history who owns nothing and NOT to someone who has held the same job for 33 years, has paid off a house mortgage,vacation house mortgage,paid off business building mortgage, owes nothing on credit and has saved over $750,000 in 401k and owns rental property with incomes. WTF? Who is the better credit risk here????? They can't even explain it on the phone but told me to go to a financial adviser....I think I'm doing pretty good without one and I guess I'm doing pretty good without shopping at Sears too.
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2 comments
Anonymous
#643191

That's funny, you have $750,000 and your trying to get a

Sears credit card (at probably 25% interest).

Anonymous
#749236
@Anonymous

You should do so well. Your comments are rude and we don't need to hear them. :?

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Review
#403920 Review #403920 is a subjective opinion of poster.