Sears Reviews and Complaints
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Sears appliance warranty lied about replacement of negligence warrany issies
I had a leak on my fridge. I looked up sears thru the internet. They told me to get the repair guy out to my house was $100. Then on top of that they charge by the hour plus parts. Dont know if this was a scare tactic. They said, for $300 your warrantied for the year. I specfically asked, if the problem keeps re-occurring, am I protected (I have had issues with A&E who does there repairs). They said yes, after the 3rd visit for the same problem, I would be reimbursed $500 towards a new fridge. Well after countless DAYS & HOURS on the phone to various warranty department's and customer solutions. I have 3 SO#40576436, 40474360, 40471311. Nothing has been resolved. I was told by my last appointment mad, that they would give me the value of my original purchase. Well they came today for the 4TH TIME, for the same issue. I spoke to Linda (manager in customer solutions) today, who after EXHAUSTING all my patience, and she hung up the phone on me. I could not believe that from a Sears customer care relations manager. My family has been going to Sears for decades, and never would I think they would stoop so low. I am so appalled and frustrated as a longtime loyal customer to Sears. They will stall, manipulate and lie to get you to an agreement. I'm PISSED.
Sears - You might be better buying from a car boot or street corner
Sears – You might be better buying from a car boot or street cornerWhat do you expect when you buy from a street stall?An apparent bargain that doesn’t live up to expectations? The risk that your credit card details might be misused?Poor or non-existent customer service? No reasonableness in considering complaints?No responses to letters for redress?I experienced all this, NOT from buying from a petty criminal or black marketer but from one of USA’s most respected retailers.Sears advertised a mobile phone and I bought one. Things then went from bad to worse as they made me verify my details on expensive phone lines. My bank than warned me to change my cards as the Sears transaction exposed my credit cards. The customer service was abysmal with a series of confused statements which they used to justify their actions, even when clearly erroneous. Letters to management were ignored and complaints to their website were met with strong-arm, bully boy tactics of banning me rather than dealing with the complaint.I am disgusted by the way Sears treat their customers and frustrated by their nonchalance – they couldn’t care less if I have a valid complaint believing that I can do little to make them honour their website promises.I will never buy from Sears again.
Sears Credit Card
Sears in Boston, Massachusetts - Very low quality immages
Had a photo session for family reunion at Sears at Square One Mall (first time in 20 years from 3 different countries!). Not a singe good shot of the family. The girl could not position 11 people against the background. 2 people are against some metal construction polls on every single photo. Shadows on faces. Bought CD. Very low resolution. Only good for 6X4. Less then 2 MP. Spend 4 hours trying to recover raw files from the girls at the studio the next day. All lost. The girls have no idea what they are doing. Pushing buttons like monkeys.
Sears in Edison, New Jersey - Refrigerator parts
I brought a Kenmore refrigerator, stove, and dishwasher. The refrigerator drawers started to break shortly after the warranty expired. In fact a think one broke before the warranty expired. So I finally broke down a bought the vegetable keeper "drawers" for $172 yes I said $172. I ask the parts service rep if it was both draws and he said yes. Only one draw was delivered. When I called back the parts person said he the Kenmore was not Sears and that is what "they" charged for the part and he had no way of knowing what the other rep said. I asked him if anyone else sold kenmore he said no. Then I said kenmore is sears. He said no again. I told him I thought it was outrageous to charge over $350 with shipping for two plastic draws. By the way my stove has cooking stains in the window, my dishwasher can't dissolve the squares dishwashing detergent, and oh yeah my washing machine has rust on the inside buy the bleach dispenser so you can only fill the washing machine half way. I know you don't care about customers it's a shame because I use to be a loyal customer but not anymore.
Sears in Sahuarita, Arizona - Excessive Delivery Fees
While trying to purchase a new TV, I inquired as to the delivery and set-up fees. I almost dropped me teeth! For delivery it would cost $69.99 and an additional $99.99 to hook it up for me. This is outlandish. $169.98!!!! We are not made of money, we are on SS. No wonder Sears keeps losing business, and they just lost another customer to Sears and K-Mart.Avoid purchasing at Sears and K-Mart in Tucson, AZ. We did purchase a TV at a different retailer, and found someone to set it up correctly. We are almost 70 years old and just cannot deal with today's electronics.
Sears in Los Angeles, California - Horrible Horrible services
I made appt for my diswasher repair with Sears recently, originally my appt was scheduled for March 19,2013 between 8am to 12 pm and I have my confirmation number and everything ( this repair is under extended warranty I bought at the time I purchase my diswasher) at 11:30 am I called Sear to find out if their Tech coming with the parts, they told me Tech will be there at 2 pm and they insisted my appt was between 8 am to 2 pm and at 2pm nobody showed up,I called again this time they told me my appt was 8am to 5 pm, finally at 5 pm Tech showed up and repaired my diswasher, the Tech replaced my broken diswasher with cheap part hardly fit and look ugly but it work for now, the part is not original part I hope it will last for at least year or two, Tech left me receipt it said total service Value $178.20 but since this service under warranty so no charged,this problem was originated since Feb 28 2013 it took almost a month before they come to do it, can you imagine and since the beginning I have made at 30 phone called to Sear before they took care of the problems, Sears horrible and Im done with them never again shop Sears never, I would like to warn all shoppers out there, make sure you read reviews of stores you want to shop, dont just take my words for it try it yourself and you will understand what Im talking about, dont be next victims of Sear Don't go there at all.
Sears in Springfield, Missouri - Battery Ripoff
Bought Diehard from them a few months ago and installed it in my auto. Gave them the old one. New one lasted two months before the car wouldn't start so I took it out and transported it in my other vehicle to exchange. They put it on the charger and said it was fine. fast forward two more months and I'm at work, the battery is dead and my wife gets a jump and takes it in. They said it was swollen and defective,replaced it and goughed her 19.99 to install because I bought the original one from them and installed it myself. Sears are a bunch of money gouging thieves. I will spread the negative word and never shop there again.
Sears in Leeds, Alabama - Poor Delivery performance
Ordered full house of appliances 6 mos. ago. Initially to be delivered to lake house 80 miles away (necessitating a day commitment to be there). Despite a confirmation call the day before, the delivery was postponed, on the morning of delivery, for a week. (one day lost) Now only a part of order delivered (rest to be next week). (another day lost)... If a multi thousand dollar order takes over 6 mos. to be organized then is still not delivered even close to on time, a small order has no chance. Sell your Sears stock and avoid future dealings with such a disorganized company.
Sears Delivery Service
Sears - Sagging mattress,
I have tried over and over to have my mattress replaced . After 3 years we are sleeping in a ravine which has brought horrible neck and back pain! The so called technician came and measured the dip in 2 minutes and said good luck. Received a call from sears saying the dips were not deep enough. I guess they expect you to get out of bed with a step ladder because you will end up on the box springs before long! Terrible customer service and Sealy does not stand up to their products, called them also! Don't buy from Sears or this product, this supposedly was a high end mattress, I don't think so! :((( close that dept for sure!
Sears - Shortest Complaint
Sears = Minor disaster. My advice - AVOID THEM!!! Detail? - Click on my Profile Name (ShitOn) to read the whole sorry story. (Pissed Consumer complaints must be a minimum of 100 words so here are a few short ones to fill the rest of the submitted text; Worst, poorest, rubbish, disaster, deceive, mislead, disgrace, rude, arrogant, brazen, charlatans, sharks, bully boys, misinform, misrepresent, distort, taken in, offensive, unhelpful, useless, not ready to give a hand, of no use, misleading, rogue, fraud, scam, hoax, ignored, unheeded, snubbed, disregarded, mistreated, take no notice of, close your eyes to the facts, ******, …)
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