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I bougth a washer from Sears and as usual bought the 5-year extended warranty given prior experience with products breaking down (over the years, I bought multiple fridges, washers, dryers, freezers, ovens, diswahsers, etc. from Sears and others and know how low the...
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Anonymous
Sears Corporate

If you want to touch the gross mouse droppings, then go right ahead. We're not going anywhere near that.

Anonymous
Anonymous

try going back to sears and look for extension cords plugged in and any fire danger like exit doors locked or blocked. then call your local "code enforcement".

1.0
Chatham, Illinois
I didn't like
  • Indifference
  • Repair service is the worst
#1443349
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1/6/19 at the Westland Center Sears (the store is permanently closing). I visited the store on several occasions during the closing period. On two of these times I had to return to the store to have the security tags removed from the clothing. The first time it was no...
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Anonymous
Sears Corporate

Next time, please come while the store is open and with your receipt.

3.1
I didn't like
  • Rudeness of the manager
#1443222
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Sears has taken my $299.99 for a service agreement back in March of 2018 and 8 months later did not fix my machine. They agreed to refund me my money in November, having not received a check A/o today

They told me today that they are not refunding my money. Sears is stealing my money without fulfilling the contract. How is this even allowed.?
1.0
Details
Customer service
Ease of Use
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
#1443055
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Let me start by saying my parents were dedicated sears shoppers from 1970. Mom retired in 2002. Just b4 that she purchased a Panasonic TV to last her through the rest of her life. They talked her into the extended warranty. Not even a year in her home the TV was having...
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#1442655
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Sears - No refund

On Nov.13th I had delivery service return a range that did not fit in my space. Sears has yet to refund my money. Over a $1000.00. I have phoned and emailed dozens of Sears customer reps and nobody does anything. I keep getting a run-a-round from them and wrong information. What do I have to do to get Sears to return my money
Product
#1442302
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I have always had great customer service in California. I've moved to Arizona and needed to purchase dishwasher, stove, and fridge....I spent over 3000.00. The appiances arrived one at a time over 3 Months. Every time I called they had an excuse, Anyway I got the stove...
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1.4
#1441829
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Sears does not stand by their product do not BUY from them

No help on warranty of parts for refrigerator. Will cost me almost a new fridge on my own. They do not stand by their SEARS service and hand book or warranty on parts and repairs. Shrug Sad Wtf Bullshit
I didn't like
  • Sears product or service
#1441767
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Sears has failed me regarding a refrigerator still under warranty. I have had no refrigerator all thru the holidays. I want to WARN all potential customers to never buy any appliances from Sears. EVER!
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Anonymous
Joyce Pratt

I am in the same situation. My refrigerator needs repair and it has been 2 weeks and sears just will not cover warranties or help us at all. They send me in circles on the pho...

1.0
#1441137
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Sears - Inaccurate information provided

Customer service rep. Disrespectful . Given information pertaining to obtaining a warranty and it was wrong information now I'm unable to get my food replaced for the same problem that was fixed originally. Shocked :
2.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1440885
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I purchased a fridge on 12/15/18 it was supposed to be ready for pick up in two weeks. When I called to see when I could pick it up I was told that it was on backorder and they did not know when it would be available. I had to call several times just to find this out....
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Anonymous
Anonymous

Why would you buy a major appliance from a company going out of business. You should try and get your money back quickly they will be out of business in a week

2.7
I didn't like
  • Customer serv delivery of product
#1439186
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