Filter by rating
filters
State:
Show
City:
Show
Product:
Show
5.0
Details
I recieved a call and email to participate in a hiring event for Sears. Im inquiring if I am being considered to re hire? I was let go july 25th for going over my points. I'd really like to have my job back, I've since moved back closer to Winter park area. I was late...
View full review
Review
#1698946 Review #1698946 is a subjective opinion of poster.
Service
Sears Manager
Pros
  • Great customer service
Cons
  • Huge turn over with job
  • Inability to offer a reasonable solution
Reason of review
Work Experience or Job Application

Sears in Charlotte, North Carolina - Missing part

Spoke to 7 reps and then the supervisor to no avail. Emailed the manufacturer and the part is on the way. I’ve never experienced such poor customer service until I had to deal with Sears. Thank goodness the 2 day nightmare is over and I was able to build my elliptical.
View full review
Review
#1698037 Review #1698037 is a subjective opinion of poster.
Product
Nordictrack Elliptical

Sears in Edmonton, Alberta - Remaibing stores open?

Trying to redeem a Canadian Sears gift card.
View full review
Review
#1697917 Review #1697917 is a subjective opinion of poster.
1.0
Details
We have Sears Protection Agreement for our refrigerator. Both refrigerator and agreement were purchased 3/10/18. Refrigerator quit working first part of September 2019. We called the home repair number and were told a repair man would be sent to our home to repair it...
View full review
Review
#1697737 Review #1697737 is a subjective opinion of poster.
Product
Sears Home Warranty
Cons
  • No service
Reason of review
I would actually check most of the issues above.
Loss
$1995
Preferred solution
Deliver product or service ordered
Tags
  • Sears And Terrible Searvice
  • Sears Home Warranty Program

Sears - Another one bites the dust

The local mall's original 1970 anchor store, Sears, has closed. The upper floor has been replaced by Dave & Buster's (restaurant and game arcade). Once an excellent store and national retail leader, it is now a molding empty hulk. A perfect example of corporate failure, edge cutting, and bean counting.
View full review
Review
#1697365 Review #1697365 is a subjective opinion of poster.
Reason of review
Total failure
Preferred solution
Corporate dissolution

Sears - Defective washer

Purchased washer, malfunctioned 3 times within 1 year, now broke again. Sears refuses to replace and has sent multiple companies to fix. Technician confirmed it was defective from the warehouse, Sears refuses to replace.
View full review
Review
#1697354 Review #1697354 is a subjective opinion of poster.
Cons
  • Poor customer service and warranties
Reason of review
Damaged or defective
Loss
$850
Preferred solution
Full refund

Sears in Strongsville, Ohio - Defective washer

1.4
Details
Brand new washer malfunctioned 3 times within 1 year. Broke again, Sears refuses to replace it. Co to yes to send multiple companies out
View full review
Review
#1697345 Review #1697345 is a subjective opinion of poster.

Sears in Downey-Norwalk, California - Horrible customer service

1.0
Details
I made a purchase on 10/12/19 for a total of $6274.47 for appliances. One of the items a dish washer I bought didn’t work I called to schedule an appointment i get a text message at 1:26pm that a Technician was on its way for the repair, it is now 3 hours past the time I received that text and I am still waiting. Wouldn’t it make sense to send that message when a technician is no more than an hour away, why waste people’s valuable time????? I called the service center and the customer service is a complete joke completely unprofessional as you are here complaining and trying to tell them your complain they begin to hum a song, that just ella a customer that that person is no better than the automated machine complete rude and unacceptable. I can be reached at 324/595-2464 and my name is Veronica.
View full review
Review
#1696852 Review #1696852 is a subjective opinion of poster.
Product
Kenmore Dishwasher
Pros
  • Customer service rep was patient and polite
Cons
  • Wasted my whole day
Reason of review
Poor customer service
Preferred solution
Change your system
1.0
Details
After I posted this review, "This is the worst company I have worked with this year. I have been trying to get a refrigerator fixed for over four months. Their scheduling is always weeks into the future. There phone support is useless. They have no authority to do...
View full review
Review
#1696164 Review #1696164 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Loss
$2400
Preferred solution
Deliver product or service ordered

Sears in San Antonio Central, Texas - Disrespectful technician in my home.

2.0
Details
A very disrespectful technician came into my home by the name of Juan Hernandez and if any technician can not respected in the bridge was home that is of another race he should find another means of supporting his family. I have been a faithful paying customer of Sears for decades and it has taken one route technician to cause me to never do business with this company again!
View full review
1 comment
Anonymous
#1771057

Come Experience the Seamy Side of Sears.

Review
#1695748 Review #1695748 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Location
Cons
  • Rude employees
  • Horrible product horrible service
Reason of review
Poor customer service
Preferred solution
I would like to speak to someone in corporate
Tags
  • no customer appreciation