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With Official Company Response

order child shirt 3 weeks in advance of birthday that it was for. Sears online showed it was in stock and gave me delivery date of 2 weeks. called in to check 2 days before delivery date and they said it was in transit. 2 days after expected delivery date I called...
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SearsCares
Sears Response

We definitely don't want you to be disappointed in us. We regret to hear that your online experience with us was nothing short of a hassle! Please reach out to us on one of ou...

#555390
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With Official Company Response

I ordered a Kenmore microwave and installation from Sears, along with an install for a wall oven. I hesitated to buy it from Sears because of their unreliable delivery service, but it was the only place that had a microwave that fit the exact dimensions that I needed....
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SearsCares
Sears Response

Hello!We want to make sure your microwave was delivered and installed and make sure you have a copy of your receipt. Our social team would be more than happy to help you out. ...

#555057
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With Official Company Response

Horrible delivery experience! The fridge is fine but holy smokes, I have never had a worse experience. Short summary:  fridge was scheduled for delivery from 4-6 PM. It arrived at 10:30 PM after 5+ phone calls initiated by me. Supervisor lied to me saying they had a...
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SearsCares
Sears Response

Hello there, We regret to hear about your recent delivery experience. We want our members to be satisfied at all times. If there is anything you need assistance with in the fu...

2.0
#554617
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Resolved With Official Company Response

I purchased a dishwasher with a protection agreement from SEARS and they have been trying to fix it for 3 months know and when I talked to customer service last they said I would get a new dishwasher but when the serviceman cam out he called in and they said that they...
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Anonymous
Anonymous

They resolved the problem thanks

1.8
I didn't like
  • Service
#553828
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With Official Company Response

I applied for a sears credit card in march 2014. Bought a treadmill and was paying off each month, with no late payments, trying to build my credit. When I signed up for credit card I went paperless almost instantly. I made a habit of the first of the month to get...
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SearsCares
Sears Response

Hi There--You definitely deserve an explanation as to why your Sears card was cancelled. Citibank is the best point of contact to get to the bottom of this. You can reach thei...

2.4
#552934
Reply to reviews

With Official Company Response

I bought a furnace from Sears.The installer destroyed my April Air Humidifier.Repeated calls to the sales people were met with complete disinterest.I even had the April Air people call Sears to explain how to restore the humidifier but they never offered to do a...
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SearsCares
Sears Response

This is unacceptable. Please email searsservice@searshc.com with the full name, address and phone number associated with your service order, along with the URL to this post so...

#493931
Reply to reviews
Finally, a place where Sears can't block a NEGATIVE product review! We bought brand new Kenmore appliances when we moved into our home in 2012. Left our 14 year-old Whirlpool Gold appliances at the last home. In hind-sight, we should have taken them with us. For the...
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Anonymous
Ccc

Wow!, this is so troubling !! I said the same thing, repaired several times. Mine builds up with sheets of ice and leaks all over the floor!! I have been totally disgusted wit...

SearsCares
Sears Response

Of course we care, Canon_Man. Have you gone to the Sears Canada Customer Service page https://secure.sears.ca/customer-support# to find the proper department that can best hel...

#493879
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With Official Company Response

I ordered a washing machine to replace a broken one in my home. I ordered it on 5/24/14 and it was supposed to be delivered on 5/27/14. Someone was supposed to call me the night before the delivery to give me a time range for the delivery the next day. No call ever...
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SearsCares
Sears Response

This is very disappointing to hear. Could you please confirm the location you where you were shopping?

MattD78
MattD78

"I don't care if the manager had to load it in a van themselves and bring it out..." Ah, no. I don't know where you shop, no retail store works that way nor should they. Deliv...

#493499
Reply to reviews

With Official Company Response

My tv is a lemon it's been worked on 3 times in 2 years ... It's under warranty ... We just had a baby and it's are only tv upstairs in are bedroom where all the babies things are... I went to turn it on last night and it blew ... Won't turn on... So I...
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SearsCares
Sears Response

Have your television issues been taken care of properly?

#493315
Reply to reviews

With Official Company Response

I ordered a specific table from Sears through their online service. The website clearly stated on the date that I submitted my order (May 31)that the item was in stock. In fact the Sears website still indicates that the same product is in stock on June 2 even though...
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SearsCares
Sears Response

This sounds like a very frustrating situation. Have you gone to the Sears Canada page: https://secure.sears.ca/customer-support# to get support?

#492974
Reply to reviews