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Sears in Winchester, Massachusetts - Hot water heater trouble again!

I called the hot water c.s. re: my gas water heating leaking again. They told me they'd send someone "today" after I complained about them always telling me it will take 2 to 10 days to have it checked (I had NO hot water). They dropped the ball..I called the store and they dropped the ball. I told them if they didn't do something right away as this was an emergency, I'd go to the news & tell them. Also, they basically told me that cause I had an ext. warranty, I couldn't get service right away like the customers who are buying a heater right then. Then they sent me a prorated amt. check for the bal. of the warranty & c.s. told me they were banning me from Sears. I knew they were bad, but this took the cake!!!
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Review
#392847 Review #392847 is a subjective opinion of poster.
With Official Company Response

Sears in Saint Joseph, Missouri - Transmission problem

Purchased a riding lawn tractor several years ago. I have taken great care of this machine. The problem is the transmission. It is not moving at all. It will move for about 3-4 feet then stop. This is a very consistent problem. I have talked to the service repair people at Sears and all they can say is Hydrostatic transmission cannot be repaired, once they go bad they are not repairable. Now I am stuck with a 42inch lawn mower (still looks like a brand new one) and the way it sounds I will not be able to repair it unless I want to buy a new transmission for around $500.00. Why in the world do they make an unrepairable transmission. I have learned my lesson. I will not purchase ANY PRODUCTS FROM SEARS ever again. Sounds as if they purposely have their transmission made like this so someone can fall into their trap and spend $500.00 to buy a new one or buy another one of their junk lawn tractors. Buyers beware!!!!!!!
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1 comment
SearsCares
Sears Response
#623020

Dear Anonymous392779,

My name is Edwin and I work with the Sears Social Media Escalations team. I apologize for the problems with your tractor transmission and the frustrations created with the repair of the same, and for that we’re sorry. Given the opportunity, we’d like to talk to you in reference to this issue. Please send us an email containing your preferred contact information –contact #, screen name (Anonymous392779), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

Review
#392779 Review #392779 is a subjective opinion of poster.
Service
Sears Repair
Loss
$500
With Official Company Response

Sears in Memphis, Tennessee - Lied about picking up a Elliptical on date told.

I came into Sears on Sunday looking at fitness equipment and ffound a great deal on the name brand elliptical. Went to register to pay and was told were out of them. But it would be on the Tuesday truck and could pick up Wednesday between 6pm and 9pm. Well on Wednesday with in the told time slot called to make sure was there and was given run around and finally told truck hasn't been unloaded wouldn't be till later and just best to call back another day. I'm sorry I spent $600.00 at this store and I want my Elliptical.
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1 comment
SearsCares
Sears Response
#623007

Dear Anonymous392695,

My name is Edwin and I work with the Sears Social Media Escalations team. We apologize that the arrival of your elliptical machine was not available for pick up at the expected date given, and for that we’re sorry. We would like to talk to you in reference to your experience. Please send us an email containing your preferred contact information –contact #, screen name (Anonymous392695), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

Review
#392695 Review #392695 is a subjective opinion of poster.
With Official Company Response

Sears Service

My dryer stopped heating so I called Sears. They sent out a tech. He replaced a $2.00 fuse for $156.00. He asked me to take a survey....I swallowed and politely complied. Now I am recieving endless survey calls and emails. I called Sears to ask if they would please take me off their list. After 30 minutes and 5 departments.....they admitted that they dont know how. As if a $156.00 fuse is not enough plunishment now I am reminded how uphappy I am on a regular basis. I cant believe how *** a company that size can be in this respect. Social media is HUGE for a company like Sears and the online complaints are endless. I have no idea how to stop the calls. So now, I too HATE SEARS and will NEVER but anything from there again.
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1 comment
SearsCares
Sears Response
#622998

Dear Anonymous392314,

My name is Edwin and I work with the Sears Social Media Escalations team. I can only imagine the frustrations you may be facing with these unwanted surveys and emails, and for that we’re sorry. If further assistance is needed, we’d like to help. Please send us an email containing your preferred contact information –contact #, screen name (Anonymous392314), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

Review
#392314 Review #392314 is a subjective opinion of poster.
Loss
$156
Tags
  • Call option
With Official Company Response

Sears in Westland, Michigan - Lies

My fiance and i were having our bathtub replaced by sears and we paid $2000.00 to get no information at the end like we were told i had to google numbers for contacting sears and i called the corporate headquarters to be hung up on twice we never recieved our tub and they refuse to give us our money back the sales rep told us lie after lie after lie. The bathroom designer they sent out told us they remove anything that needs to be and replace it with no extra charge for any of it. They informed us this morning after we had to get the run around by multiple employees that they don't touch anything that needs removed you have to call a contractor yourself and pay them before they will do anything. They claim that they will email you all your information about your remodel and they email you nothing leave you with no contact information they take your money and run.
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1 comment
SearsCares
Sears Response
#622984

Dear Anonymous392191,

My name is Edwin and I work with the Sears Social Media Escalations team. We’re sorry to hear how you feel and the customer experience you have gone though in reference to your tub. If further assistance is needed, we’d like to help. Please send us an email containing your preferred contact information –contact #, screen name (Anonymous392191), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

Review
#392191 Review #392191 is a subjective opinion of poster.
Service
Sears Claim
Loss
$2000
With Official Company Response
Sears - Mattress issues, delivery errors, refusal to make it right
Sears - Mattress issues, delivery errors, refusal to make it right

Update by user Apr 12, 2013

Oops! I accidentally clicked the Bull@$@% button and don't know how to undo that!

Just to update the status, someone from Sears Corporate did finally contact me, but said there was nothing else they could do. Their advice was to try again in six months to file a...

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1 comment
SearsCares
Sears Response
#622979

Dear Mender8,

My name is Edwin and I work with the Sears Social Media Escalations team. We’re sorry to hear about the problems you had with your mattress, and for that we apologize. We noticed that you had also tweet your mattress concern on 3/11/13. You'll be contacted by the first available Case Mgr. Thank you for your patience.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

Review
#392122 Review #392122 is a subjective opinion of poster.
Service
Sears Replacement
Loss
$780
Tags
  • Retailing

SEARS CHANGED THE TERMS AND CONDITIONS AFTER ORDER SHIPPED!

SEARS CHANGED THE TERMS AND CONDITIONS AFTER ORDER SHIPPED!

Update by user Mar 11, 2013

FORGOT TO MENTION THAT WHEN CALLING SEARS 'CUSTOMER CARE' I ASKED A VERY SIMPLE QUESTION:

- WHERE IS THE "3 DAY" TERMS WRITTEN ON THE SEARS SITE PRIOR TO ORDERING..

.. NOBODY AT SEARS COULD ANSWER YET NONE OF THOSE 'SERVICE' PEOPLE WOULD TAKE ANY ACTION TO HELP!!!

Original review posted by user Mar 11, 2013

Ordered a $40 item off of Sears.com and had it shipped to my UPS Store mailbox. They immediately provided an estimated delivery time of March 4 - 6. I stopped by my mailbox on March 1st and found the package had already been delivered and signed for by UPS employees on 2/22. The date it was first signed for is the only date that appears when tracking and I had not actually received the package for a full week later since I had no reason to check my box that early due to the 3/4 - 3/6 est!! The order arrived with prior damage and looked like someone else had previously returned it. I did not immediately notice the note inside stating new terms and conditions for the sale: "Claims for products that are received damaged must be made within 3 days of receipt. Failure to do so within 3 days will result in our inability to help you." To further complicate matters, there is also another strict policy presented in writing: "No refunds or exchanges on items that packaging has been opened and cannot be resold as new" I drove 15 miles to my nearest Sears store to find that I could not return the item to any Sears location (LIE), instead I would have to mail it to a warehouse in New York and hope that they accept it! NOBODY at the Sears store would accept any compaints! I got on the phone and called Sears directly, who also said they would not help and to contact the New York company who does not have a toll-free number. Since it was "after hours" for that number until Monday I went back to the store with everything - receipts, packaging materials, shipping box, etc and was told there would be no way to return the order through their store (LIE - IT'S THE LAST SELECTABLE OPTION ON THEIR CASH REGISTERS but did not know it at the time) Went back home, sent emails to the product manufacturer and 3rd/4th party merchant, made more calls to Sears... Guess WHO was the first one to respond positively to the complaint?? THE ITEM MANUFACTURER!! Still trying to get this issue resolved I went back to the Sears store a third time to argue that they cannot dictate new terms after the sale completed and after a lengthy wait the store manager will be sending it back for a possible refund - POSSIBLE REFUND BUT NOT GUARANTEED. The store manager said he would proactively fight for a full refund but ultimately it was up to the "seller". As the Sears store manager started entering the receipt information, I NOTICED AN OPTION SPECIFICALLY FOR RETURNING AN ONLINE ITEM straight on the main menu of the register!!! THE TWO PREVIOUS SEARS CLERKS I SPOKE TO COMPLETELY LIED TO ME, THE FIRST STORE TRIP IS ALL THAT WAS NEEDED!!!!!! GAS COSTS $4 PER GALLON BUT THAT IS OF NO CONCERN TO SEARS! I SPECIFICALLY AVOIDED ordering this from places like eBay or Amazon who are well known for openly allowing dangerous counterfeits to flood their marketplaces, and only ordered online because the selection at my local Sears store was limited. This was also my first purchase ever from Sears.com A $40 TRANSACTION COMPLETE WITH ALL RECEIPTS AND PACKAGING SHOULD NOT TAKE 3 STORE VISITS AND 3 HOURS OF PHONE CALLS NOT TO MENTION THE TIME SPENT EMAILING! See the attached terms mailed to me after the sale!
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Review
#391946 Review #391946 is a subjective opinion of poster.
Loss
$47
Tags
  • Retailing
  • Returning
With Official Company Response
We purchased a dishwasher from Sears. We used our Visa as a method of payment. The register said that the charge did not go through and the salesperson put it through again. On the way home, we could not use the card for gas. It should have had a least $1000 left...
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1 comment
SearsCares
Sears Response
#622961

Dear Becky1016,

My name is Edwin and I work with the Sears Social Media Escalations team. I'm deeply saddened to hear that we have let you down with in reference to these charges, and for that we apologize. Given the opportunity, we would like to talk to you. Please send us an email containing your preferred contact information –contact #, screen name (Becky1016), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

Review
#391888 Review #391888 is a subjective opinion of poster.
Service
Sears Manager
Loss
$2408
With Official Company Response

Sears.com

Bought an idem at sears.com. I purchased a clock with a granny cam inside it for 100$. When it showed up I was shocked, what I got was a cheap made from China item not worth more than 20$. After trying to return it to store 2349, I received the worst customer service I have ever seen. Even though I bought this item at sears.com, I was told it wasn't their product and they make no $ on it so can't return it. How ridiculous. So then I called Corporate and put in a complaint there. After 2 weeks I received a phone call only to have a woman be rude and hurtful to me, offered me a return ticket with a restocking fee of 30$ and a 15$ return fee PLUS I had to pay for shipping both ways. WHAT THE HECK REALLY..LOST CUSTOMER>>>SEARS.COM is HORRIBLE!!
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2 comments
SearsCares
Sears Response
#622952

Dear jmastriana,

My name is Edwin and I work with the Sears Social Media Escalations team. Please accept our sincerest apologies for level of customer service you have received from the store as well as over the phone in reference to your online order. We’d like to assist. Please send the following information – contact #, screen name (jmastriana), phone # used at time of purchase to SMAdvisor@searshc.com.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

Anonymous
#620815

Sears sell part of the space on their website to 3rd party vendors called Marketplace. You bought a marketplace item. Which means store associates can't use their discounts on the items, store associates can't make commission off the item if they order it for you, and you can't return it to a sears store cause its not their merchandise and their in store computer system can't do anything about working with vendors

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Review
#391256 Review #391256 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$100
With Official Company Response

OBAMA NOW RUNS SEARS

LONG STORY SHORT...WASHER REPAIRED WAY TOO MANY TIMES, COUNTLESS WEEKS WITHOUT THE WASHER, ENDLESS DAYS MISSED FROM WORK, 6000.00 IN DAMAGE TO MY FLOOR NOW SEARS SAYS THEY WILL GIVE ME A CREDIT FOR A NEW WASHER.....BUT I HAVE TO GET THE SAME ONE I HAD....WHO THE *** ARE THEY TO TELL ME WHAT TO BUY WITH MY OWN MONEY....COMMON SENSE WOULD TELL YOU NOT TO BUY THE SAME PIECE OF JUNK YOU HAVE....ISIOTS I TELL YOU ....THIS COMPANY HAS GONE SO FAR DOWN IT WILL NEVER RISE AGAIN...I WOULD LIKE TO SPEND MY OWN MONEY HOW I CHOOSE AFTER ALL I EARNED IT NOT THE SEARS EMPLOYEES
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14 comments
DUTYKAY
#625886

WELL I DID GO TO SEARS TODAY THEY DID HONOR THEIR CREDIT YOU KNOW THE ONE I COULD USE FOR ONE APPLIANCE. WELL THE CREDIT WAS FOR 1444.00 I PICKED OUT THE MOST EXPENSIVE WASHER IN THE STORE THE NEW LG MEGA CAPACITY, FASTEST WASH TIME YADA YADA YADA AND THE TOTAL WAS 1434.98 THE WASHER AND DRYER I WANTED WAS 1600.00 FOR THE PAIR AND I WAS MORE THAN WILLING TO PAY THE DIFFERENCE BUT REMEMBER IT IS A ONE APPLIANCE CREDIT SO MY PLAN IS TO PUT THIS WASHER ON CRAIGS LIST FOR 1000.00 AND USE THE MONEY TO GO SOMEWHERE ELSE TO PURCHASE A WASHER AND DRYER.....FINGERS CROSSED

ShitOn
#624842

DUTYKAY - Do let us know if you get even the smallest help from Sears "customer service". I have been trying for months and have just got initial hollow promises and ABSOLUTELY NO FURTHER HELP.

If you want to be disheartened look at my PissedConsumer posts - I've emailed and written MANY times (including to "LIZ".

They are pathetic. I believe the "former Sears employee" summed up the company better than Liz will ever do.

DUTYKAY
#625891
@ShitOn

YOU ARE CORRECT WITH THAT, I AM SURE LIZ IS THE NAME THEY LEARNED IN ENGLISH CLASS FOR THE DAY AT THEIR OTHER COUNTRY OUTSOURCED CALL CENTER....NO THEY DID NOT HELP ME AND TODAY WAS THE LAST DAY TO USE MY CREDIT SO SCREW SEARS, SCREW SMADVISOR@SEARSHC.COM AND SCREW LIZ.....GOOD LUCK PEOPLE

SearsCares
Sears Response
#621950

Dutykay

I saw your post here and wanted to offer some assistance. We do apologize for the troubles you have encountered with the repair of your washer.

My name is Liz and I am with the Sears Social Media Support team. I can see how frustrating it is to receive poor customer while trying to rectify this issue. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss options and see what can be done to make things right.

Please send the following information – contact #, screen name (Dutykay), phone # used at time of purchase to smadvisor@searshc.com. Thanks, Liz Social Media Moderator, Sears Social Media Support

Anonymous
#624681
@Sears Response

Imagine to my surprise I have forwarded all information you have requested and even advised you that my credit date will expire and I have not heard from you on resolving this matter...I guess the only option I am left with is to pickup the *** washer dryer combo....leave it in the box, post it on Craigs List and go to Best Buy, Lowe's or Home Depot and spend my money there on a new washer/dryer....Good try Sears same service as usual make contact and DO NOTHING...just like when your service people call and make an appointment with you so you take the day off of work and they never call or show up....

Anonymous
#620239

You really need to get a grip. I smell exaggeration all over the place.

How big is your laundry room to do 6k in damage to the floor?!

LadyScot
#620221

Depends on the situation, but I am surprised Sears is doing anything for you since Sears only sells products, they do not make them. The manufacturer would be the one responsible.

Anonymous
#620246
@LadyScot

Zip it LadyScot!

LadyScot
#620253
@higgins

Nope.

Anonymous
#620274
@LadyScot

Oh yeah?

Anonymous
#623580
@higgins

Higgins, type in ladyscot in the search area and you will find that all she does is beat down others she has never even posted a consumer complaint. she does have crazed rant that isn't even worth the time to view it much less read it. she is a whack job.

Anonymous
#620435
@LadyScot

The tub of the washer had *** in it and the sears tech decided to fill it with super glue the glue did not hold the whole tub of water leaked into my bathroom floor so the floor, tile, drywall, moulding, wooden vanity etc we have been going back and forth for almost a year they did pay for half of the repairs to the bathroom but I am stuck with paying the rest. I have a stackable unit and they are offering a credit but I have to use it for another stackable unit and they only carry one brand and one model which is the same thing I have. I would like to get a washer and dryer that are not a 1 piece unit but they say NO that would be two appliances and the credit is for 1 appliance up to 1600......screwed again by sears

SearsCares
Sears Response
#621954
@Sears Response

Anonymous391252

I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with the repair of your washer. I can certainly understand your frustrations that you are expressing with the situation you have encountered. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the washer is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Anonymous391252) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R

Social Media Moderator

Sears Social Media Support

nikalseyn
#620102

Now you know why discerning consumers never buy at Sears. :p

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Review
#391252 Review #391252 is a subjective opinion of poster.
Loss
$1600