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With Official Company Response

Sears/Kmart BOGUS Layaway Program

Update by user Mar 02, 2013

Bummer! They just don't have enough case managers to go around ...

for the 3RD TIME, I'm on the case manager wait list ... Sears/Kmart's idea of PROGRESS! Edwin, I thought we was close man?!?! (well, as close as a human and a social media bot can be) So they still have my money, my case is now SUPER DUPER ESCALATED but sadly has no case manager to do anything about it ...

WHOMP WHOMP ... stay tuned

Update by user Mar 02, 2013

Bummer! They just don't have enough case managers to go around ...

for the 3RD TIME, I'm on the case manager wait list ... Sears/Kmart's idea of PROGRESS! Edwin, I thought we was close man?!?! (well, as close as a human and a social media bot can be) So they still have my money, my case is now SUPER DUPER ESCALATED but sadly has no case manager to do anything about it ...

WHOMP WHOMP ... stay tuned

Original review posted by user Feb 27, 2013

I started a layaway on 12/30/12 and paid it off early. As soon as I hit the "submit payment" button I received a pile of emails telling me my order was cancelled. After digging through their site like a rabid gopher, one of their customer service bots tells me it's because the item was out of stock and this was the first time this ever happened in their layaway program (that's a big *** lie, go on their facebook page, both Sears and Kmart, there's post after post of this same one of a kind thing happening). I start asking for my refund on 2/15/13 and was told I should receive it in five days. I call back after 5 days (2/22/13) because I didn't get my refund, the bots and bot emails tell me just wait 3-5 more days, then 7-10 more days, you get the idea. This is ridiculous and I'm going to BBB cuz this is clearly INTERNET FRAUD!! Sears/Kmart are a bunch of internet predators and thieves!!
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2 comments
msdredd
#616816

Edwin? :eek Facebook page Edwin?

This is the EXACT same response I got from "Dianne bot" on your Facebook page. So I send the information to you this time and I get help? ... :grin so the 4th times the charm then?

I'll send the information (FOR THE 4TH TIME) :roll and update the results here.

SearsCares
Sears Response
#616589

msdredd, I'm sorry for any inconvenience and frustration you are encountering with your layaway refund. My name is Edwin and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and put an end to your frustration. Please send the following information – contact #, screen name (msdredd) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

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Review
#388497 Review #388497 is a subjective opinion of poster.
Loss
$150
With Official Company Response

Sears in Troy, Michigan - Craftsman SnowBowers are a rip-off

I just returned from taking my snow blower to Sears for a repair estimate. They cheerfully took it in and told me it would be at least 2 weeks just for an estimate. They do not repair ANYTHING on site. They send repairs to Cincinnati (I live in Detroit). This, after checking around my area all morning for shops that would work on it. No shops will work on it because Sears uses Chinese motors that they know no one will work on it. I was told by the manager that "Sears likes to keep repairs to themselves. I just want everyone to know that Craftsman is not as Red,White and blue as they like us to think. They prefer to have Chinese children build their products and lock us into their repair facilities. This is the last dollar that Sears will ever get from me. Hard to believe K-Mart was the better of the two.
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1 comment
SearsCares
Sears Response
#614998

Anonymous388127,

Hi, my name is Brian and I'm with the Sears Cares Team. I was able to locate your post regarding your recent experience with your snow blower repair. I'm sorry that you've had so much trouble getting it repaired and I can understand why you would be upset. We'd like to offer our assistance in making sure this is resolved quickly and to your complete satisfaction. Please send the following information – contact #, screen name (Anonymous388127), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.

Brian H.

Social Media Moderator

Sears Social Media Support

Review
#388127 Review #388127 is a subjective opinion of poster.
Service
Sears Manager
With Official Company Response

Sears in Greenville, South Carolina - Failure to refund money! I'm pissed!

Item returned before it got off the UPS truck.You agree that you have received item, we have received NO refund after 2 months! You said you credited acct. on Jan. 3 bank says NO! We faxed statements showing this, now the story keeps changing. 30 calls is rediculous!!!This is a disabled person on a fixed income. Your disregard is appalling! I am reporting this to the BBB, FOX News, & the Americans w/Disabilities Board.....Be ashamed of your stealing!!! When I contact customer Service I have spoken with Rain & Patrick. We were told fax was received and would be reviewed, then we were told we would need to send it again. Then we were told the system was updating.
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3 comments
Anonymous
#615433

Sears/Kmart cancelled my layaway that I set up in December, 2012 and paid off EARLY, NOW I'm spending every waking minute trying to get my money back!! How is that possible?

THEY cancel my layaway, because they NEVER put my item on layaway and it has to be just to get our money, otherwise why don't we have our money back yet.

They keep sending bot emails and even BLOCK AND BAN people on their facebook pages who complain that they too have been trying UNSUCCESSFULLY for MONTHS to get their money back from layaways and undelivered online purchases from both Kmart and Sears. I am BEYOND PISSED!!!

SearsCares
Sears Response
#616574
@Sears Response

Dredd, I'm sorry for any inconvenience and frustration you are encountering with your layaway refund. My name is Edwin and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and put an end to your frustration. Please send the following information – contact #, screen name (Dredd) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon.

Thank you,

Edwin C.

Social Media Moderator

Sears Social Media Support

SearsCares
Sears Response
#615001

Anonymous387941,

Hi, my name is Dee and I'm with the Sears Cares Team. I was able to locate your post regarding your recent experience with your jewelry armoire refund. I'm sorry for any delay that has caused you frustration. I can understand why you'd be upset. We'd like to offer our assistance in making sure this is resolved quickly and to your complete satisfaction. Please send the following information – contact #, screen name (Anonymous387941), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.

Dee M

Social Media Moderator

Sears Social Media Support

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Review
#387941 Review #387941 is a subjective opinion of poster.
Loss
$299
With Official Company Response

Sears in Allendale Charter Township, Michigan - Lies and fraud concerning warranty

Bought a stacked Electrolux washer and dryer at sears. Washer defective after 18 months. Got a voucher for $1550.00 to replace it. Found an LG that was rated#1 by consumer report for $1100.00, and was told it would work if I bought a $40.00 stacking kit. Two different companies tried to install it, but failed. Was told they were incompatible and would have to buy a new dryer or different washer. Called sears to have them deliver the correct washer, and was told they would only give me $100.00 toward a new one. This was six weeks after they agreed to give me $1550.00 toward a new one.
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2 comments
Anonymous
#627009

I bought a smart care warranty for my refrigerator on August of 2012. I fot there info via the web.

I asked the rep specifically if there is a constant recurring problem, are we protected by a lemon law. They said yes, after the 3rd repair. Im at the 4th repair for the same issues. I was told I would get rhe value of my original purchase, or at least $500 re-imbursment towards a new one.

After days and over 40+ hours of frustrating calls, Ive been lied to, not helped and just now was hung up by a manager by the name of Linda in customer service.

Im just personally shocked on how they treat there customers. Do not get contacts with Sears, they are not customer friendly

SearsCares
Sears Response
#614800

Dear Anonympus387824,

Please accept our apologies for the confusion surrounding the exchange of your washer. My name is Misty and I am with the Sears Cares team and we would like to look further into this situation to see how we can resolve this. At your convenience, please send the following information – contact #, screen name (Anonympus387824), phone # used at time of purchase to smadvisor@searshc.com and we’ll be in touch.

Thank you,

Misty H.

Social Media Moderator

Social Media Support Team

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Review
#387824 Review #387824 is a subjective opinion of poster.
Loss
$1550
With Official Company Response

Sears in Palm Springs, California - 30 days & counting on my lost vacuum

Took my vacuum in for a routine checkup and a new hose because it was kinking up It's now 30 days later and I don't have a vacuum. No one knows where it's at and no one will take responsibility for replacing it. The repair service paper you sign states " Your product will normally be returned within 10-15 days OR less from the drop off date. YOU WILL BE NOTIFIED IF THERE IS A DELAY. I've been in the store or called every 3 days.NO Vacuum!!! I've called and been transferred at least 4 times I've been on hold and called back for 3 hours this morning.I'm told to wait till it's found. I've been a great customer but this is it. I'm going to tell anyone and everyone what they are putting me thru!!!! Sincerely , Pissed Customer
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1 comment
SearsCares
Sears Response
#615009

Anonymous387822,

Hi, my name is Dee and I'm with the Sears Cares Team. I was able to locate your post regarding your recent experience with your vacuum repair. I'm sorry we've missed your expectations with regards to receiving your repaired vacuum and I can understand why you'd be upset. We'd like to offer our assistance in making sure this is resolved quickly and to your complete satisfaction. Please send the following information – contact #, screen name (Anonymous387822), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.

Dee M

Social Media Moderator

Sears Social Media Support

Review
#387822 Review #387822 is a subjective opinion of poster.
Service
Sears Repair
Loss
$537
With Official Company Response

Sears in Seneca Falls, New York - Worst company ever

I placed an order for a Winston sofa and chair on Jan 26, 2013. Upon inquiring about my order I was informed that the furniture would be delivered on Feb 9, 2013. The furniture never arrived and since then I have spoken to several different customer service representatives that have told me several different things. I was told the furniture would be delivered, and then I was told the vendor needed to be contacted due to inactivity, and then I was notified 2 days ago that the items were on back-order. When I originally placed the order I called Sears in order to ensure that the items were in stock and available for shipping. I was assured that there were a total of 40 sofas and chairs in stock and there wouldn't be any delivery issues. When my furniture wasn't delivered on time I placed several phone calls and have been lied to repeatedly by Sears customers service. They are working with a vendor that doesn't have any of the furniture in stock and instead of being truthful with their customers they choose to lie and deceive them and force their customers to play a waiting game for furniture that the vendor might not be able to procure. I was under the impression that Sears would send me the furniture on the 9th and because of this I threw away my old furniture. Yesterday afternoon I called Sears customer service to cancel my order. The customer service representative put me on hold in order to cancel the order with the vendor. I was told the vendor agreed to cancel the order and I would receive a full refund. I then get an email that states "At this time, we have requested a cancellation of order number ----- per your request. However, we are unable to guarantee that the order will be canceled. Therefore, the order may be delivered to you." I was assured that the order was cancelled on both ends, and when I called today in response to this email the customer service representative informed me that the person I spoke to yesterday never confirmed cancellation. I have been lied to several times and my frustration level is through the roof. I just want my money back so I can be done with horrible ordeal. I need furniture in my house and I should not be forced to wait any longer for furniture the vendor does not have. It is now Feb 23, 28 days later and still no refund or furniture. I called back and finally spoke to someone in the claims department. Turns out the refund was never submitted and the claims associate told me that this situation has been grossly mishandled. Basically, the customer service agents have been lying to me every step of the way. They have been making notes of the conversations but haven't been taking any actions to rectify the situation. I have even been hung up on, on several occasions. I have exhausted all of my options and nothing is being done. I left a message on Sears Facebook account and was told to send an email and they would help me rectify the situation. I haven't received a response and it has been 8 days since my original message. It has now been a month and still no refund, time to contact the bbb.
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1 comment
SearsCares
Sears Response
#614968

Xjxmxox

I saw your post here and wanted to offer some assistance. We do apologize for the troubles you have encountered with the repair of your online order. My name is Liz and I am with the Sears Social Media Support team. I can see how frustrating it is to receive poor customer while trying to rectify this issue. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss options and see what can be done to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (xjxmxox) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Review
#387714 Review #387714 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$541
With Official Company Response

Sears in Rochester, New York - Repair

My furnace was sending off fumes unbearable to be in house so no heat, Asked Sears what about my pipes will you fix if they freeze? Answer NO, it took a week for them to come and look at it, burner had to be replace, that took a week to get parts,after parts put in the furnace would not light blowing cold air have to reset breaker outside to get it to turn on-that took a week for them to come and look at it, another week to order parts and put them in. So week four it is still not working right. Still have to go outside and reset the breaker to get it to heat. I have to wait another week for someone to come again! Will Sears reimburse for heaters and propane purchased? NO Offered $100 gift card, like I want to shop at Sears right now! So another week of getting up every 2 hours to heat the house and having someone come in to check the heat so I can go to work! I will never buy another appliance from them much less a repair warranty!
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1 comment
SearsCares
Sears Response
#615046

Anonymous387553,

Hi, my name is Brian and I'm with the Sears Cares Team. I was able to locate your post regarding your recent experience with your furnace. I'm sorry that you've had to go so long without a fully functional one and I can understand why you would be upset. We'd like to offer our assistance in making sure this is resolved quickly and to your complete satisfaction. Please send the following information – contact #, screen name (Anonymous387553), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.

Brian H.

Social Media Moderator

Sears Social Media Support

Review
#387553 Review #387553 is a subjective opinion of poster.
Service
Sears Repair
With Official Company Response

Sears in Coeur D Alene, Idaho - I'm pissed

I purchased a dishwasher from Sears on Presidents Day and it was installed three days later. Two days after installation, the bolts that secure the washer in place fell out, so that when you pull out the baskets, the entire dishwasher falls forward. I spent over 30 minutes on hold being tranferred from dept. to dept. trying to get help and file a complaint with the store. I am still sitting on hold and I am pissed. Sears has terrible customer service and I will think more than twice before ever using them again. It is Saturday night and I won't even get a repair guy out here until Monday at the soonest.
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1 comment
SearsCares
Sears Response
#614902

Anonymous1968

I saw your post here and wanted to offer some assistance. We do apologize for the troubles you have encountered with the installation of your dishwasher. My name is Liz and I am with the Sears Social Media Support team. I can see how frustrating it is to receive poor customer while trying to rectify this issue. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss options and see what can be done to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Anonymous1968) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Review
#387399 Review #387399 is a subjective opinion of poster.
Service
Sears Repair
With Official Company Response

Sears Master Protect Agreement - Never Buy It!!!

I am an EXTREMELY UNHAPPY customer living a HORRIBLE SERVICE SITUATION – that sadly continues on... Our problems began on 1/30/2013. I came downstairs that morning and our frig that we have had for only a few years had stopped working sometime in the night. All food was spoiled. My husband called the service number and we were given an appointment date on 2/6/2013 – A GUARANTEED ONE WEEK OF NO WORKING FRIG. The service technician arrived, made an assessment and then insisted on ordering the part as an emergency – which we appreciated. He was rescheduled to come back to our home on 2/13/2013 – ANOTHER WEEK OF NO WORKING FRIG. But, he also said that if the part arrived sooner than that, call in and he could come earlier. We did call in, and no, they were not able to have him come earlier – clearly there isn’t a policy for moving waiting customers forward in the ***. So, on 2/13/2013 – the second technician arrived. He installed the part, but then made the assessment that a second part was needed to fix the frig because it still didn’t work. He ordered that second part while still in our home. It also was ordered as an emergency, with our next service date scheduled for 2/18/2013. On 2/17/2013 – my husband received an automated call with a message to call Sears. Our service appointment had been cancelled because the part had not arrived. Our next service date was scheduled for 2/22/2013. – NOW WE ARE OVER 3 WEEKS WITHOUT A WORKING FRIG. And again, he received an automated call on 2/21/2013 that the part had still not arrived, so our service appointment was cancelled again. By this time, our family of 5 had had it. I took my three children out of town just so we could have a working frig. With all the service appointments scheduled, we expected to come home to a working frig. However, that was not to be. We have now been talking with the Sears Repair Active Solutions group. Unfortunately, their record keeping is not good. We have talked with Robert, Jeremy and Hortense – none of which knew our story or had the correct dates and actions in their records, so we have had to enlighten them each time. When I have asked to escalate the call, each one told us that they were the ones who make the decisions and wouldn’t transfer us to a higher decision making authority – stonewalling us each time. I believe their department is a black hole with no way of escalating. On 2/22/2013, that group suggested that we rent a refrigerator and that they will reimburse us for the cost while our refrigerator is not working. First of all, why didn’t they mention that a lot earlier. And second, our local rental companies only rent month to month. Since we are already approaching 4 weeks with this service issue, I am optimistic that this refrigerator situation will be resolved within the next month, so I’ll be stuck with part of the rental bill. And third, the rental company can’t deliver anything to us until the middle of next week, so what’s the point? We also have $250 food spoilage coverage. Great. However, we don’t receive that money until the frig is fixed. And what about the groceries that I cannot buy right now and the added expense of eating out or shopping daily since we can’t save anything? $250 doesn’t make a dent into our food elevated bill these last several weeks. And then there is the fact that we have been told by two of the service reps – Robert and Jeremy - that GE has reported that they don’t have the part needed and it is back ordered indefinitely. If that is true, why on earth is Sears forcing us to endure this pain? They could instead simply move ahead with the replacement frig and we done with us. I am a very patient person – I teach middle school - but I have reached my breaking point. I am done being patient. I am no longer giving Sears the benefit of the doubt. I have come to realize that sadly there is no one easily contactable who has any power to deal with our situation – which at this point is simply getting a replacement frig. So, while we continue to be stonewalled and will have to endure this process to get the replacement in the end, we have contacted our attorney. My husband is a social media expert at Microsoft and will be doing damage to Sears’ reputation. This is what this service process has reduced us to – which in the end is simply telling the truth about our bad experience. Sears has lost us as a future customer as well as the many, many others that my husband and I will reach. Sincerely, Stephanie Beares
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3 comments
Anonymous
#616107

A fascinating story, and I am looking forward to hearing more. I have had my own problems with Sears appliance and auto products in the past, but nothing as tough as this.

Your tale would be absolutely perfect except for the opening: "... I came downstairs that morning and our frig that we have had for only a few years had stopped working sometime in the night. All food was spoiled...".

The only way your food could spoil that quickly was if you left the fridge door open in maybe 90 degree weather. Not likely -- and food keeps much longer than a few hours in a closed fridge. But, no doubt the end result for you was total food spoilage.

Storm veterans would have gone to find ice asap and preserve the good stuff, that would be easy to do for a few days. But long term, your story is startling -- how could it take so long for you to get help from the seller?

I think that appliance failure on this scale calls for immediate personal action. As your story shows, we cannot depend upon the sellers of our appliances to act for us in the short term, regardless of their policies and guarantees.

Your action is much appreciated.

SearsCares
Sears Response
#615079

Stephanie Beares,

Hi, my name is Brian and I'm with the Sears Cares Team. I was able to locate your post regarding your recent experience with your refrigerator repair. I'm sorry that you've had to go so long without one and I can understand why you would be upset with us being that it's taken much longer than even we would expect to complete the repair. We'd like to offer our assistance in making sure this is resolved quickly and to your complete satisfaction. Our team represents our customer service at the executive level and I'm confident we can make things right. Please send the following information – contact #, screen name (stephkbb), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.

Brian H.

Social Media Moderator

Sears Social Media Support

stephkbb
#615420
@Sears Response

Thanks for your email – better late than never, I guess.

Well, Brian, to begin with my husband and I are feeling very battered and bruised by Sears at the moment, yet we keep coming back fighting for what is right. I have serious doubts about the sincerity of the name “Sears Cares Team” – it actually angers me every time I hear it. Long story short - we are now at 29 days without a refrigerator and haven’t seen one shred of proof that “Sears Cares” about their customers in any way. I also have serious doubts that I will ever hear back from you. Sears customer service appears to be a black hole. After countless frustrating phone calls to Sears about our refrigerator we actually have to rehash our story each time since it appears that there is no one record of our service order. It’s insane.

Regardless, as I mentioned we are now at day 29 of no refrigeration in our home. We called Sears on 1/30/2013 to report this problem. We have a Master Protection Agreement (again, ridiculous name for a worthless service) and there is real no end in sight to this problem. At this point my husband just got off the phone with Daniel, one of your teammates at “Sears Cares” who is supposed to be appealing our case to his manager to get us a replacement refrigerator. It should be an easy decision. At this point I am quite educated on your 21 days for parts/28 days for service order policy. Heck, I even have it in writing from one of the Sears Customer Service reps. We clearly qualify from several different angles, yet sadly we are both anticipating more pushback from your company.

Brian, if you can help us out by moving this along to replacement that would be wonderful. After 29 days, repair is not an option anymore. I’ve never met you, but sadly I already have very low expectations about any influence you may have on our situation. It is amazing how many Sears reps I have talked to that tell me that they have the authority to make the decision, yet in the next breath say that if they side with us, the decision for replacement will be rejected.

That’s it – I’m discouraged, angry and tired of all of this. If you have any magic that you can work – go for it, but I won’t be holding my breath.

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Review
#387317 Review #387317 is a subjective opinion of poster.
Service
Sears Repair
Loss
$2400
Tags
  • Renting

SEARS GAGS COMPLAINTS

Update by user Apr 09, 2013

Some useful comments from "that sears guy" below...

I’m pretty naive but I wasted SO MANY HOURS writing emails to Sears in the hope that they would see sense.

I got my hopes up that the Blue Ribbon team might sort matters out but guess what? ... it was the same hollow empty promises of assistance with no attempt to provide an honest response or supportive assistance.

Thanks for speaking out about your former employer. I found them to be the WORST company I have had the misfortune to deal with. :(

Update by user Mar 31, 2013

Two weeks on and still no reply.

Maybe they've run out of headed paper for a reply?????

Update by user Mar 15, 2013

So Sears banned me when I had the audacity to complain after they advertised a product, took my order, secured my money ... then left me out of pocket, exposed by credit card to fraud and ignored my requests for justice.

They have been difficult to contact and decidedly unhelpful when I’ve made contact.

They promote their Blue Ribbon Service team which I have found to be worse than useless.

I wrote to their CEO and Chairman and am still waiting for a response A MONTH LATER.

SEARS ARE UNDOUBTEDLY THE WORST COMPANY I’VE EVER HAD THE MISFORTUNE TO HAVE DEALINGS WITH.

I consider it scandalous ... possibly even criminal.

My advice is DON’T BUY ANYTHING FROM THIS COMPANY ON-LINE. IT’S JUST NOT WORTH IT.

Original review posted by user Feb 21, 2013

SEARS GAGS COMPLAINTS I have a legitimate complaint against Sears. It is well documented and has been brought to their attention (including their ‘elite’ Blue Ribbon customer service team) on a number of occasions. I even tried to get my problem sorted out on ‘MySearsCommunity’. So how did they help? They threatened me that ‘If I decide to make a big thing on the community pages, they will simply ban me from Sears’. You read correctly! THE CUSTOMER SERVICE TEAM WANT TO BAN ME BECAUSE I COMPLAIN!! ‘IF I DECIDE TO MAKE A BIG THING ON THE COMMUNITY PAGES THEY WILL SIMPLY BAN ME FROM SEARS’!!!! I detailed the company’s mistakes line by line. Sears repeatedly ignore the facts and quote blatant untruths. BAREFACED LIES! Sears have broken promises, exposed my credit card to fraud and cost me time and money in an effort to make them honour their hollow promises. The latest insult is this threat. They have now excluded me from ‘MySearsCommunity’ so that I can’t tell others but they can’t *** me from sites like this. What should I do now? I will continue to warn others NOT TO DEAL WITH SEARS. What else? – I'd welcome your suggestions. Thanks
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9 comments
Anonymous
#734884

Dear ShitOn, It sounds like you ordered something that had a pricing error so the order was cancelled. Did you get your money back?

If not, you should have filed a complaint with your credit card immediately.

The error will not be honored so you should just give it up.

Anonymous
#709477

Sears - you can look me up by order number 546376317 - I'm so upset at sears customer service. I ordered a split queen box spring after explaining how my old box spring didn't fit in my new place.

The online rep sold me what I thought was 2 split queens. After delayed deliveries, then the item not being in stock, and wrong delivery times, The delivery of one split queen box spring came. Not two, like I asked for and needed. I accepted the delivery anyways and figured I would call back and get it straightened out.

I originally was just charged for one... Ok people make mistakes. So I get to ordering the other part, and I get told the items price has been increased and there would be a second delivery charge. The rep agrees to knock all that off but says he has to charge me the full amount and then in 3-5 days it will be credited back.

I say that can't work because I can't cover that increase in price at this point in the month, nor should I be asked to because this was all due to poor customer service and then constant delivery delays. Also, the sale needs to go through ASAP so delivery can happen because I actually can be here next week for delivery opportunities due to Labor Day and Jewish holidays (I teach school). The rep said there was nothing he could do, no department that could help me, and no supervisor who could wave any of those charges. I feel undervalued and manipulated.

I told him that if this was the case, I'd follow through once my next paycheck comes since this is my cheapest option at this point, and that sears would lose my loyalty as a customer and I would refer my friends and colleagues away from them. I asked if there was anything he could do to make that not the case. He said no, there wasn't.

So now I'm sleeping on my mattress on the ground for the 16th night, with no end in sight to this issue. Does anybody at sears want to handle this issue the way it needs to be dealt with?

ShitOn
#634569

D'you know what?

Sears have taken me for a ride but I still more fortunate than the guys that have to work there and implement sales policies they believe to be wrong. I hope things work out for them.

It also may explain why Sears have failed to do the honest and decent thing in honouring my purchase, despite a great weight of supporting evidence of their persistent failures.

I guess some of their 'customer service' team haven't the balls to stand up for what's right.

Thanks for the support.

Anonymous
#634557

as in most corporate businesses the people that do the least work get paid the most and the employees that do the most get the least pay and more is expected from them.. it is a ***u..c..ke..d.. world we live in the richer get richer and the poor work harder.

ShitOn
#624825

Anyone with advice on a UK national taking a case against this US giant? I assume UK law prevails (such as Consumer Protection Act, etc)??

ShitOn
#619083

I've written to Sears Chairman Edward S. Lampert and Chief Executive Officer / President, Louis J.

D'Ambrosio to see if they endorse these 'bully boy' tactics.

... hoping they will see sense.

Anonymous
#616900

I've known for a long time that "My Sears Community" was nothing but a propaganda site, as I once posted a negative comment about one of their products on that site, ans they scubbed my comment soon afterwards.

You do know that Sears isn't the only game in town, don't you?

msdredd
#615454

I know EXACTLY how you feel! I got the BAN TRIFECTA!!

Banned on the Sears, Kmart and Kmart Cares facebook pages because I posted about them cancelling my order, but deciding to keep the money and never return it. Words cannot describe how much they suck!! We need to start a "WE GOT CYBER MUGGED BY SEARS & KMART" support group.

Meetings at my house!! Give us our money back *** :(

Anonymous
#612620

I have all Sears communications saved as emails including their THREAT that if I tell others about my complaint they will try to *** me.

Will that help if legal action was a possibility?

MORE DETAILS OF MY BULLYING VENDOR AVAILABLE MY CLICKING ON MY ACCOUNT NAME

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#386725 Review #386725 is a subjective opinion of poster.