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We purchased a 2013 SOLE E35 Elliptical on 1/23/13, delivered by Sears on 1/30/13. The delivery person showed up late, put the machine in our house and then tells my husband he does not have time to assemble it (free assembly was part of the deal) and he can't leave...
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1 comment
David
Sears Response
#629258

Dear Sole E35,

We are terribly sorry for the frustration and inconvenience you have encountered with your elliptical. My name is Misty with the Sears Care team and we would like to speak with you about your recent experience. At your convenience, please send the following information – contact #, screen name I assigned to you (Sole E35), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Misty H.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#395620 Review #395620 is a subjective opinion of poster.
Service
Sears Repair

Sears review in Allentown, Pennsylvania: Cancelled layaway - never received $ back

Had an elliptical on layaway, over $1,200 paid in. Cancelled the layaway because Sears would not honor sale price. Received a refund of $290 and not another penny - it has been over 3 weeks. Have called Sears and spoke with at least 5 representatives, have been told a different story each time, each told me the previous person "gave me incorrect information." First was told it would be 7-10 days until I received the remainder of the $. Then was told it would be back in my account in 24 to 48 hours. Next person apologized and said 7-10 days (this was 3 weeks later). The latest story is that their records show they reimbursed me the full amount and they will research it - of course it will be another 7-10 days for that to happen. NEVER AGAIN will I shop at Sears. Next step is to file a complaint with attorney general's office.
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2 comments
Anonymous
#749413

File a complaint we the state because what they did is stealing from you. Also,

I would call the better business bureau and let them know you were defrauded out of money that was yours.

That should get their attention. Keep specific records of each phone number you called, what time it was you called and the supposed names of the people you talked to. The more you document,the better the chance you get back what is yours.

I really feel someone is getting wealthy off of monies that others have sent for items they either did not get o returned and were not credited. :eek

David
Sears Response
#629263

Dear Kimging,

We are sorry for the disappointing experience you have encountered with your layaway and for the delay with receiving your refund. We are more than happy to look into this for you to get this issue resolved. Please send the following information – contact #, screen name (kimging), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Misty H.

Social Media Moderator

Sears Social Media Support

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With Official Company Response
Review
#395601 Review #395601 is a subjective opinion of poster.
Loss
$1000
Tags
  • Remainder

Sears appliance warranty lied about replacement of negligence warrany issies

I had a leak on my fridge. I looked up sears thru the internet. They told me to get the repair guy out to my house was $100. Then on top of that they charge by the hour plus parts. Dont know if this was a scare tactic. They said, for $300 your warrantied for the year. I specfically asked, if the problem keeps re-occurring, am I protected (I have had issues with A&E who does there repairs). They said yes, after the 3rd visit for the same problem, I would be reimbursed $500 towards a new fridge. Well after countless DAYS & HOURS on the phone to various warranty department's and customer solutions. I have 3 SO#40576436, 40474360, 40471311. Nothing has been resolved. I was told by my last appointment mad, that they would give me the value of my original purchase. Well they came today for the 4TH TIME, for the same issue. I spoke to Linda (manager in customer solutions) today, who after EXHAUSTING all my patience, and she hung up the phone on me. I could not believe that from a Sears customer care relations manager. My family has been going to Sears for decades, and never would I think they would stoop so low. I am so appalled and frustrated as a longtime loyal customer to Sears. They will stall, manipulate and lie to get you to an agreement. I'm PISSED.
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6 comments
Anonymous
#749415

They're not going to do anything but take you for another ride. They want anyone reading this to THINK they care when they really don't.

Sears is on its way out. Don't go down with the ship.

Anonymous
#751282
@Anonymous

New Jersey, I am not happy at this moment. I sent out an email to Misty H.

who was the social media moderator. It took almost 5 weeks to get a response. Finally I got a call back. I exained my frustrations with the BS I was told by misleading telemarkering sales people who sold me the contract with misleading reimbursement policies.

They td me that they would extend the contract for 1 more year. That they apologized fir there telemarketers in misinforming me on the reimbursment of $500 after the 3rd failure with in a year. I had 4. To this date I have not received NOTHING VIA EMAIL AS I WAS TOLD!

Now I have the same issue AGAIN! The fridge is leaking.

I am going to call them, and see what BS they are going to tell me now. Very frustrated consumer.

David
Sears Response
#629268

Dear ElCache,

We are sorry to learn of the confusion surrounding your service appointment and the warranty that was purchased. We would like to speak with you about what has happened and address your concerns. Please send the following information – contact #, screen name (ELCache), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Misty H.

Social Media Moderator

Sears Social Media Support

Anonymous
#632265
@Sears Response

Huh...they're actually watching stuff like this. Neat.

Anonymous
#632452
@Daniel

Lets see if they reolve the issie

Anonymous
#627223

I am also have been a loyal Sears customer in the past. There customer service is terrible

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With Official Company Response
Review
#394906 Review #394906 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1500

Sears review: You might be better buying from a car boot or street corner

Sears review - You might be better buying from a car boot or street corner
Sears – You might be better buying from a car boot or street cornerWhat do you expect when you buy from a street stall?An apparent bargain that doesn’t live up to expectations? The risk that your credit card details might be misused?Poor or non-existent customer service? No reasonableness in considering complaints?No responses to letters for redress?I experienced all this, NOT from buying from a petty criminal or black marketer but from one of USA’s most respected retailers.Sears advertised a mobile phone and I bought one. Things then went from bad to worse as they made me verify my details on expensive phone lines. My bank than warned me to change my cards as the Sears transaction exposed my credit cards. The customer service was abysmal with a series of confused statements which they used to justify their actions, even when clearly erroneous. Letters to management were ignored and complaints to their website were met with strong-arm, bully boy tactics of banning me rather than dealing with the complaint.I am disgusted by the way Sears treat their customers and frustrated by their nonchalance – they couldn’t care less if I have a valid complaint believing that I can do little to make them honour their website promises.I will never buy from Sears again.
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2 comments
Anonymous
#749418

Hey put this on U tube and let others know.

Nigel C
#630847

Sears "customer service" staff are usually quick to offer help; BUT VERY, VERY, VERY SLOW to deliver.

I don't think the company care about customers.

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Review
#394792 Review #394792 is a subjective opinion of poster.
Product
Sears Credit Card

Sears review in Boston, Massachusetts: Very low quality immages

Had a photo session for family reunion at Sears at Square One Mall (first time in 20 years from 3 different countries!). Not a singe good shot of the family. The girl could not position 11 people against the background. 2 people are against some metal construction polls on every single photo. Shadows on faces. Bought CD. Very low resolution. Only good for 6X4. Less then 2 MP. Spend 4 hours trying to recover raw files from the girls at the studio the next day. All lost. The girls have no idea what they are doing. Pushing buttons like monkeys.
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1 comment
Anonymous
#634435

You didn't like the posing and you bought the CD? :roll I have images from their studios and they are about 2mp and I blew them up to 20x24 with absolutely gorgeous results.

Review
#394784 Review #394784 is a subjective opinion of poster.
Loss
$100

Sears review in Edison, New Jersey: Refrigerator parts

I brought a Kenmore refrigerator, stove, and dishwasher. The refrigerator drawers started to break shortly after the warranty expired. In fact a think one broke before the warranty expired. So I finally broke down a bought the vegetable keeper "drawers" for $172 yes I said $172. I ask the parts service rep if it was both draws and he said yes. Only one draw was delivered. When I called back the parts person said he the Kenmore was not Sears and that is what "they" charged for the part and he had no way of knowing what the other rep said. I asked him if anyone else sold kenmore he said no. Then I said kenmore is sears. He said no again. I told him I thought it was outrageous to charge over $350 with shipping for two plastic draws. By the way my stove has cooking stains in the window, my dishwasher can't dissolve the squares dishwashing detergent, and oh yeah my washing machine has rust on the inside buy the bleach dispenser so you can only fill the washing machine half way. I know you don't care about customers it's a shame because I use to be a loyal customer but not anymore.
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1 comment
Anonymous
#749422

I feel certain that someone took the second drawer along with other stolen things from orders over the Internet and have a yard sale somewhere for money.

It HAS to be as there is too many things missing for them to be making the same mistakes all the time. They think they can get away with it because most people don't have the money for a lawyer. People should get together and file a class action lawsuit for damages.

Review
#394669 Review #394669 is a subjective opinion of poster.
Loss
$350
Tags
  • Laundry

Sears review in Sahuarita, Arizona: Excessive Delivery Fees

While trying to purchase a new TV, I inquired as to the delivery and set-up fees. I almost dropped me teeth! For delivery it would cost $69.99 and an additional $99.99 to hook it up for me. This is outlandish. $169.98!!!! We are not made of money, we are on SS. No wonder Sears keeps losing business, and they just lost another customer to Sears and K-Mart.Avoid purchasing at Sears and K-Mart in Tucson, AZ. We did purchase a TV at a different retailer, and found someone to set it up correctly. We are almost 70 years old and just cannot deal with today's electronics.
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1 comment
David
#626632

Dear az4me4ever;

We sincerely apologize for your recent customer experience with a television purchase. We can understand how frustrating today’s electronics are and the additional costs. We also regret to lose you as one of our valued customers. We would like the opportunity to speak with you regarding your experience and hope we can restore your faith in our company. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which your home improvement was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (az4me4ever) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Christine R.

Social Media Moderator

Sears Social Media Support

Review
#394610 Review #394610 is a subjective opinion of poster.

Sears review in Los Angeles, California: Horrible Horrible services

I made appt for my diswasher repair with Sears recently, originally my appt was scheduled for March 19,2013 between 8am to 12 pm and I have my confirmation number and everything ( this repair is under extended warranty I bought at the time I purchase my diswasher) at 11:30 am I called Sear to find out if their Tech coming with the parts, they told me Tech will be there at 2 pm and they insisted my appt was between 8 am to 2 pm and at 2pm nobody showed up,I called again this time they told me my appt was 8am to 5 pm, finally at 5 pm Tech showed up and repaired my diswasher, the Tech replaced my broken diswasher with cheap part hardly fit and look ugly but it work for now, the part is not original part I hope it will last for at least year or two, Tech left me receipt it said total service Value $178.20 but since this service under warranty so no charged,this problem was originated since Feb 28 2013 it took almost a month before they come to do it, can you imagine and since the beginning I have made at 30 phone called to Sear before they took care of the problems, Sears horrible and Im done with them never again shop Sears never, I would like to warn all shoppers out there, make sure you read reviews of stores you want to shop, dont just take my words for it try it yourself and you will understand what Im talking about, dont be next victims of Sear Don't go there at all.
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Review
#394408 Review #394408 is a subjective opinion of poster.
Service
Sears Repair
Loss
$300

Sears review in Springfield, Missouri: Battery Ripoff

Bought Diehard from them a few months ago and installed it in my auto. Gave them the old one. New one lasted two months before the car wouldn't start so I took it out and transported it in my other vehicle to exchange. They put it on the charger and said it was fine. fast forward two more months and I'm at work, the battery is dead and my wife gets a jump and takes it in. They said it was swollen and defective,replaced it and goughed her 19.99 to install because I bought the original one from them and installed it myself. Sears are a bunch of money gouging thieves. I will spread the negative word and never shop there again.
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Review
#394130 Review #394130 is a subjective opinion of poster.
Loss
$20

Sears review in Leeds, Alabama: Poor Delivery performance

Ordered full house of appliances 6 mos. ago. Initially to be delivered to lake house 80 miles away (necessitating a day commitment to be there). Despite a confirmation call the day before, the delivery was postponed, on the morning of delivery, for a week. (one day lost) Now only a part of order delivered (rest to be next week). (another day lost)... If a multi thousand dollar order takes over 6 mos. to be organized then is still not delivered even close to on time, a small order has no chance. Sell your Sears stock and avoid future dealings with such a disorganized company.
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Review
#394114 Review #394114 is a subjective opinion of poster.
Service
Sears Delivery Service
Tags
  • The Delivery
  • Holy Orders