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With Official Company Response
We took delivery of a Queen bed #08263787000 , box spring #08263723000 and metal frame #08216912000 from Sears delivery. The box spring would not fit past the entry way/up the stairs. The delivery personnel called Sears and spoke on the phone with an operator to get...
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1 comment
SearsCares
Sears Response
#615062

Dear Anonymous,

Please accept our apologies for any inconvenience, and frustration you’ve encountered with your mattress delivery. We are so sorry that you had to go through this terrible experience with your new purchase. We know that you spent a lot of money, and were expecting the delivery to go well. We value you as a Sears customer and we would appreciate the opportunity to speak to you about this further. My name is Delfa B. and I’m with the Sears Cares Social Media Support team, and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. Please send the following information – contact #, screen name (Anonymous386119) for reference to your post and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we hope to speak with you soon.

Thank you,

Delfa B.

Social Media Moderator

Sears Social Media Support

Review
#386119 Review #386119 is a subjective opinion of poster.
Service
Sears Sales Representative
Loss
$747
With Official Company Response
I placed an order with Sears (I assume, maybe a 3rd party vendor) on Monday morning 2/11. A small 4.4 cu ft refrigerator. I got an order confirmation that day and on Wednesday 2/13, I got a notification that the order had shipped. So that wasn’t so bad. A big company...
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10 comments
Anonymous
#1190635

Looks like this type of behavior from Sears is common. I ordered a gokart for my son's birthday on 7/11/16 ...

got an email from Sears the next day saying it shipped and would be delivered to me on 7/21. The email included a UPS tracking number which I used on the UPS website and was told by UPS that they had received the shipping sticker. The UPS website did not show any movement/progress of my package over the course of the next week. On 7/18 I talked to Sears and was told the next day that the package was being shipped by Demar.

I got through to Demar the next day and they tell me the package would be delivered to me on 8/1 or 8/2. My son's birthday came and went now without his big present thanks to Sears and their empty promise of a delivery on 7/21.

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Review
#385945 Review #385945 is a subjective opinion of poster.

Sears sold us a Lemmon

Had trouble with this unit 6 out of seven years . Told we would save money that was a joke still having trouble with it. Power bills running 500.00 a month and having to run a electric heating to stay warm. They do not stand behind their units .So please do not buy a ken more from sears we still have 3 more years of warranty. Then we will buy from someone else, someone that stands behind their products. I know one year they were out here 6 or 7 times My mother was sick for 2 years and did not have a lot of heat but they did not care she is 80 years old and not in the greatest health but, they say they are doing all they can but cannot replace a Lemmon at no cost.
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3 comments
Anonymous
#614494

look its not sears its the people who made the product you should be mad at..did you buy the extended warranty?? was this a base model or elite series?? if you were not tooo *** cheap to buy their pa you wouldnt be in this situation

Anonymous
#612186

first off, you were giving the oppurtunity to purchase a extended warentee from sears, you decided not to do so, so there fore sears does stand by our product.

Anonymous
#617065
@Sears

not true sears my sis kim spent 16 grand on a system and bought protection,and she is disabled in the cold foe dead of winter because sears DID NOT AND HAS YET HONORED THEIR WARRANTY!

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Review
#385758 Review #385758 is a subjective opinion of poster.

Sears in Milwaukee, Wisconsin - NIGHTMARE

I have cabinets being put in, I was led to believe it was going to be group of people placing my cabinets. It was only one person, he was unable to carry some of the cabinets, so my son had to help him. I had many scratches and dents on the items, for this price I guess I purchased scratch and dent items.Then, the guy would leave for several hours and come back. He would never complete the job, it was always something he had to come back for. This was suppose to be a 2 day project, but so far its been about 4 days. Not to mention, one of the cabinets is all of a sudden, not available at this time. Although the sales person and project manager are working with us, I feel that they are not doing their best to make the customer happy.This is such a nightmare.
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Review
#385737 Review #385737 is a subjective opinion of poster.
Loss
$7000
Tags
  • Logic
MY WIFE AND I BOUGHT A 32 LED TV FROM SEARS. WE HOOKED IT UP AND IT HURT MY WIFE EYES AND WAS BLURRY. WE RETURNED IT WITHIN THREE DAYS. AND WERE CHARGE A 15% RESTOCK FEE. NOTHING ON THE RECEIPT SAID ANYTHING ABOUT A RESTOCK FEE. THE SALESPERSONS WERE RUDE BESIDES....
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6 comments
Anonymous
#630739

Seriously? You think you can return a TV that you opened out of the box had it sitting in your living room working & thought you wouldn't get charged a restocking fee if it was working properly?

The receipt states that you have 30, 60, or 90 days to return depending on what you buy and it also states that they may not even return it if it's open. & let's say you wanted to buy a TV but it was a box that was open and someone had it in their home for a day or two you would buy it at the same price?

no, you wouldn't. ugh.

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Review
#385138 Review #385138 is a subjective opinion of poster.
Loss
$42
Tags
  • The Sale

Sears in Manchester, New Hampshire - Warranty & customer service scam

I returned a 19.2 volt battery that was under warranty because it died, the battery I had was discontinued so they gave me a cheaper model that did not have the same features as the returned battery. When I went to post this compliant, got a pop up window that asked that I please contact sears social media customer service before posting a negative review. I did and for 3 days they asked for details, sale check numbers etc and promised to resolve the problem. Finally a email cones that says sorry we can not help. Sears deserves to be closing all their stores an going under with public relations like this. I have already started replacing all my sears tools with a more reliable, customer oriented company. I suggest you avoid sears like the plague.
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Review
#384468 Review #384468 is a subjective opinion of poster.

Sears return nightmare.

My fiance and I received a mixer from his uncle at our engagement party. We recieved two other mixers so we decided to return it and get something else. His uncle told us that he got it from Sears. My fiance went to return it for store credit since he didnt have the reciept. The manager said that it was not pulling up in their inventory tracking system but after speaking to him, decided to return the item. I went back today, 4 days later, to do some valentines day shopping and found out my card was "not activated". The manager on duty informed me that the store had voided the return due to an invalid return. She then told me the mixer was coming up as stolen from that store AND that they were filing a police report on my fiance. Neither he or myself have EVER stepped foot inside that store until the day we went in to return it. The manager told me that she knew the time of when it was removed from inventory so If they view the footage, they can see that we had nothing to do with this!! I'm still in shock that my future husband might have to deal with a felony charge for returning something we got as a gift and had ZERO knowledge otherwise. I asked his uncle about it and he said that he purchased it but cant find the reciept at the moment. Seriously, my fiance's life might be ruined over this careless error. We didnt use the gift card they gave us, we didnt gain anything out of this. It's completely unfair.
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Review
#384436 Review #384436 is a subjective opinion of poster.
Service
Sears Manager
Loss
$399
Tags
  • Retailing
  • Returning
With Official Company Response

Sears in Claremont, California - Car accident due to poor service on vehicle

Update by user Mar 18, 2013

Im sorry---I forgot send my phone number is 810-449-5552. I don't know contact # you are referring to. Screen name is holjame@aol.com

Update by user Mar 18, 2013

So sorry that I had not responded. I did contact Sears Corporate headquarters to update my complaint.

I had a complaint number given to me at the time the incident had occured. The reprensentative I was speaking to contacted the Sears Auto Center and we were on a three way conference as to why no action had been taken. The manager in question said all information was not sent to him,(which was a lie)! I then told him that, and I would provide it to him.

I drove to the center and gave copies AGAIN of which was provided to me. Apparently one sheet of missing paperwork was NOT GIVEN TO ME at the time of service by Sears.

It has been over three weeks and still have no response by this manager or the company. I am also updating the cost that I am asking for which would include the charge of service by Sears---$674.79 to make a total loss of $1874.79

Original review posted by user Feb 14, 2013

On 04/18/2012, I initially brought my car in for oil change. It was also suggested by mechanic that I needed to have structs, shocks and alignment service done. I agreed. In June, while driving through Needles, CA, both front tires blew out.I had to have it towed to a nearby city for repairs, tires replaced,and complete alignments. All this due shoddy work done by Sears service. I have yet to get a response from them about some type of reimbursement! Will never go there or recommend anyone to go there. My reference number is 067293483074. Info all ready submitted to Sears
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1 comment
SearsCares
Sears Response
#609472

holjmae

Please accept our apologies for the level of customer service you have received from one of our Auto Centers. My name is Liz and I am a member of the Sears Social Media Support team.

I saw your post and wanted to offer our assistance.

We would like to contact you and further discuss your experience. Please send the following information – contact #, screen name (holjame), phone # used at time of purchase to smadvisor@searshc.com – Thanks, Liz Social Media Moderator, Sears Social Media Support

Review
#384399 Review #384399 is a subjective opinion of poster.
Loss
$1200

Update by user Mar 18, 2013

Sears banned me from their community pages as I complained about their misleading advertising. I was suckered into buying a phone; that was the start of months of wasted effort.

Writing to the CEO / Chairman brought the Blue Ribbion Service to the case; What a waste...

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1 comment
Anonymous
#609048

If you have a complaint for sears, using searsfeedback.com is a great way to communicate directly to the store that you had the issue with. The results from this survey are updated and sent to the specific store within twenty-four hours, and trust me, changes are made.

Review
#383428 Review #383428 is a subjective opinion of poster.
With Official Company Response

Sears - Trained Customer Service Representatives to frustate customers

I have ordered some home furniture from sears.com on 1/26/13. Shipping charges were whopping $220. My looking the shipping charges, I thought they were going deliver next day? But no luck, order email says it will take 2 weeks (2/9/13). My card was charged same day (1/26). In general merchants charge once the order is shipped. Hmm, Is it shipped? NO.When I checked the status at sears.com it shows processing. So, I called SEARS, she was nice and told me order will be shipped on 1/30. Reasonable. Now the drama begins.1/30, checked the status, still processing. Contacted SEARS via Chat, was told, "Once the order is shipped, you will be notified via email".1/31, same story. "Once the order is shipped, you will be notified via email. But you will receive it by 2/9/13."2/2, Same story. "Once the order is shipped, you will be notified via email. But you will receive it by 2/9/13."2/4, Same story. "Once the order is shipped, you will be notified via email. But you will receive it by 2/9/13."2/5, Same story. "Once the order is shipped, you will be notified via email. But you will receive it by 2/9/13."2/7, Same story. "Once the order is shipped, you will be notified via email. But you will receive it by 2/9/13."2/9, Same story. "Once the order is shipped, you will be notified via email. But you will receive it by 2/9/13."2/10, Same story. "Once the order is shipped, you will be notified via email. But you will receive it by 2/9/13." In between, my order was sent to research department, but they came back with same story. "Once the order is shipped, you will be notified via email". Now it is 2/11, no idea where my order is, my card was charged 15 days ago and no one has any clue. Dealing with Sears customer service representatives is really frustrating to such a point you never ever want to deal with them again. I feel like they were specially trained to p**s customers so that SEARs will go bankrupt as soon as possible.
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1 comment
SearsCares
Sears Response
#607722

Anonymous1961

My name is Liz and I am with the Sears Social Media Support Team. I found your post here and I want to apologize for all the difficulty you’ve had with your online order. From your post I can see that there were problems from the very beginning and I can certainly understand your frustration at our lack of customer service. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed met that goal on several levels with this incident. We would very much like to speak with you regarding your experience. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous1961) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Review
#383387 Review #383387 is a subjective opinion of poster.
Service
Sears Shipping Service
Tags
  • Electric charge