Sears Reviews and Complaints
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Sears in Evansville, Indiana - Invalid Tracking number and no item
Update by user Feb 22, 2013
Well Sears came through for me. The sofa finally arrived two weeks later.
But they did refund part of the shipping charges. All in All I am a happy camper.
Original review posted by user Feb 07, 2013On 01/23/13 we ordered a sofa from sears. We rec'd a confirmation and tracking #. The tracking # was invalide. On the 29th I called to get a valid tracking # and was told they couldn't give me on but the item will be here on the 31st. We stayed home to receive the item and it never arrived. On the 1st I called to say it never arrived. I was told to wait 5 - 7 days (from the 29th) while they research the problem. I called on the 7th and was told to wait another 5 - 7 days. The money was taken from my account when I ordered to sofa. If the sofa is no longer available then just refund MY money.
Sears in Dundee, Oregon - Kenmore Elite is "***"
Sears.Com and Sears Customer Service Worst Ever!!
Sears – Now known as Company S (as they have lost their ears)
Sears - I have been ‘Seared’!
Update by user Feb 06, 2013
I really value your comment, but here's my dilemma; I’m an international customer so when I call SEARS I pay international rates. I’ve provided them with my number but they do not call. When I have phoned, they have kept me on the line for up to 35 minutes (putting me on “hold”).
Given that Sears have been *** at dealing with my complaint so far, what are the chances that this call will help? If it is anything like SEARS CARES they ask for more information then never get back in touch. And they never give direct email addresses, only a generic address that doesn’t answer.
WHAT SHOULD I DO?
All I can do is warm others about this shoddy service from a disreputable company.
Original review posted by user Feb 06, 2013I have been ‘Seared’! Sears:- verb (used with object) meaning; to burn or scorch injuriously or painfully: or to make callous or unfeeling. I have been Seared. I have been burnt by Sears and it has been a painful process with a scar from their callous and unfeeling customer response, their hollow and broken promises and the financial damage and loss that came from revealing my credit card details to them. I tried to buy a mobile phone they advertised. They accepted the order, subsequently cancelling and blaming their supplier for cancelling. They offered me a refund which they then retracted. And they have offered to resolve the matter on a number of occasions, but when I reply I hear absolutely nothing from them!! I have raised this with many in Sears, and have been ignored – Do NOT be fooled by the Sears Cares representatives that offer help; when I respond they don’t even return my email. Think very carefully before dealing with Sears and if you do decide to buy from them then THINK AGAIN. They are the worst and most arrogant company I have had the misfortune to deal with.
Sears Service Sucks
Sears in Tellico Plains, Tennessee - Lost items
Sears - Search for; Worst, Poorest, deceive, mislead, disgrace, rude, arrogant or brazen?
Update by user Mar 18, 2013
Anyone with recent experience of taking legal action against a company such as Sears? I presume This can be considered within my UK jurisdiction?
Original review posted by user Feb 04, 2013SEARS for; Worst, Poorest, deceive, mislead, disgrace, rude, arrogant or brazen Sears advertised a mobile phone and then refused to deliver when I purchased. They led me up the garden path asking me to phone their international line on a number of occasions. They exposed my credit card to potential fraud so that my bank insisted I cut up both my card and my wife’s (forcing us to report the new details to all established vendors). They strung me along with a long series of emails which never led anywhere (and ’Sears Cares’ continues to do this through pissed consumer). Finally they fed me a series of different excuses (lies?) which blamed me for the fraud – even though my bank advised me and I then advised Sears. Sears then blamed their suppliers for cancelling the order (even though when I contacted their supplier they stated they had never received the order. Sears have treated me abominably. My emails and letters (even to the most senior management) have been ignored and unhappy customers are led a merry dance. Will Sears live up to their promises even at this late stage? – I very much doubt it. Finally, if anyone from Sears Cares is inclined to contact me, PLEASE DO NOT, at least without seeing my previous posts and the other Sears representatives who asked for more information then were never heard of again. I HAVE HAD A TERRIBLE TIME WITH SEARS AND WARN OTHERS OF THEIR ABYSMAL CUSTOMER SERVICE.
Sears in Orlando, Florida - Mrs
Sears in Boise, Idaho - Refurbished computer purchase 32 days to receive quit working after 2 weeks
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