Sears Reviews and Complaints
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Sears - Search for; Worst, Poorest, deceive, mislead, disgrace, rude, arrogant or brazen?
Update by user Mar 18, 2013
Anyone with recent experience of taking legal action against a company such as Sears? I presume This can be considered within my UK jurisdiction?
Original review posted by user Feb 04, 2013SEARS for; Worst, Poorest, deceive, mislead, disgrace, rude, arrogant or brazen Sears advertised a mobile phone and then refused to deliver when I purchased. They led me up the garden path asking me to phone their international line on a number of occasions. They exposed my credit card to potential fraud so that my bank insisted I cut up both my card and my wife’s (forcing us to report the new details to all established vendors). They strung me along with a long series of emails which never led anywhere (and ’Sears Cares’ continues to do this through pissed consumer). Finally they fed me a series of different excuses (lies?) which blamed me for the fraud – even though my bank advised me and I then advised Sears. Sears then blamed their suppliers for cancelling the order (even though when I contacted their supplier they stated they had never received the order. Sears have treated me abominably. My emails and letters (even to the most senior management) have been ignored and unhappy customers are led a merry dance. Will Sears live up to their promises even at this late stage? – I very much doubt it. Finally, if anyone from Sears Cares is inclined to contact me, PLEASE DO NOT, at least without seeing my previous posts and the other Sears representatives who asked for more information then were never heard of again. I HAVE HAD A TERRIBLE TIME WITH SEARS AND WARN OTHERS OF THEIR ABYSMAL CUSTOMER SERVICE.
Sears in Orlando, Florida - Mrs
Sears in Boise, Idaho - Refurbished computer purchase 32 days to receive quit working after 2 weeks
Sears in Beaverton, Oregon - Different stories from in-store and 1-800 employees
Sears in Christiansburg, Virginia - WHAT A CROCK
Sears in Beaverton, Oregon - Worst customer service EVER!
Sears in Phoenix, Arizona - Really Rude and Indifferent customer care Department
Update by user Mar 31, 2013
Sears are b******s!
Update by user Mar 15, 2013
More letters to Sears have been ignored. Looks like they want me to take legal action (for I can see no alternative).
Maybe a solicitors letter (including a clear expression of them covering all additional incurred costs) is the next step
Update by user Feb 06, 2013
Sears in Green Bay, Wisconsin - ABOUT NORDIC TREADMILL JUNK!!!!
Cannot return unused item purchased at Sears store
Update by user Feb 07, 2013
so, i talked to sears "social media" rep on 1/31/13 and he said he'll call me back on this monday 2/4/13. now it's thursday night 2/7/13 and i have not heard from anyone from sears.
i have attempted to call number they gave me and emailed them multiple times. no response.
great service... on the 14th it will be 30 days that i have purchased this item and that is the last day i can return it.
Update by user Jan 31, 2013
well, just got contacted by sears and they are looking into now. i shall receive a call back early next week to see what my options are. let's see what happens...
Update by user Jan 30, 2013
I have replied to Sears as they have requested in the comment below but of course there is no response. I think they are just trying to appear to look like they care and want to help where in reality they really don't give a **** (you know what).
Original review posted by user Jan 29, 2013I went to Sears store to purchase sandblasting cabinet. They didn't have it in store so the sales person offered to order one for me and they would ship it to my home. I agreed and purchased the item from Sears. Then, before the item actually arrived I purchased it from somewhere else for less money so, the day when the Sears sandblasing cabinet arrived I put it in my car and drove to the Sears store to return it. Unused item. Just wanted to return it. To my surprise I was informed that Sears had actually ordered item from one if their merchants and because of that I cannot return that item to Sears. Not only that, now after talking to the merchant that sold me this item for Sears I now have to pay over $120 shipping fees JUST TO RETURN THE ITEM I PHYSICALLY PURCHASED AT THE SEARS STORE. this is absolutely a cheap tactic. I have a Sears receipt for this item that i purchased at Sears and now Sears doesn't want to accept this new, unused item for return because they apparently ordered this from a 3rd party merchant without my knowledge or approval. I will NEVER ever buy anything else from Sears and I recommend you all avoid Sears. This is not the place you should be spending your money at. There are lots of much better alternatives such as Home Depot, Best Buy, Walmart, etc... Avoid Sears at all cost!
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