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Sears in Delray Beach, Florida - Lost item no response

order # 452152798 I wll not stop until this email is forwarded to Mr. Dambrosio, Mr Boire Just a note to,let you know how screwed up things are at Sears. I ordered a recliner on line, approx. 4 weeks ago and a delivery date of today was set and agreed to. Lasrt night at 9:00 pm I received an automated call advising me my order would be here between 2 and 4 pm today I had friends come to my home and rearrange my living room furniture and DISCARD MY OLD RECLINER. I/2 hour ago I was advised that there would be no delivery today, and as a matter of fact the item wasn't even in your warehouse.. I find this an incredible way to do business and will be advising every consumer agency I can about this. I am 75 years od and need a recliner to be able to sleep and rest due to serious arthritis.... Now I have no recliner at all. WHY WOULD ANY COMPANY NOTIFY A CUSTOMER THAT AN ORDER WOULD BE DELIVERED AT A SPECIFIC TIME AND NOT EVEN HAVE IT IN THEIR WAREHOUSE AND NO IDEA WHEN IT WILL COME IN>??????? I am looking in to all other options at this time, including the media.and legal John Maher
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Review
#380074 Review #380074 is a subjective opinion of poster.
Loss
$520

Sears Dehumidifier Recall

I recieved the card about the recall on November 23rd, 2012. As per the recall instructions, I cut the cord and printed out the label and mailed it on the same day. I started calling their customer service number after 4 weeks. They gave me the reference no for my call and told me that he will call back with the status. Two more calls and still nothing. It is more then 2 months now & I have not received the payment / check yet for the dehumidifier. Yesterday I received the 25% discount coupon for buying the dehumidifier & instantly ripped it off and is now in recycle bin, since I have no intention of buying another junk from Sears ever. Infact I have not stepped in to Sears even once in the last 6 years. I had the worst experience with their Kenmore washer & dryer as well that I bought 12 years ago. Now this second worst experience with the de-humidifier recall, means that they have lost the entire generation of my family from being their customer.
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3 comments
Anonymous
#709475

Lawsuits are expensive for a $300 item but a boytcott of Sears is in order. Also LG makes the product in China - I will boycott them too. We missed the american made products - America wake up!!!!

Anonymous
#686116

Sears recalled our dehumidifier because it is dangerous. For our $300 dehumidifier they claimed we would receive a $100 check and a $25 gift certificate in 10 days.

Big surprise after a month nothing even after numerous calls and emails.

I think they need a lawsuit for more then just the ones that started on fire, now they need one for the people who got ripped off for just having one!! I hope one of my friends gets in on this lawsuit and gets lots because obviously they don't plan to pay anyone unless they get sued!

Anonymous
#678328

Almost identical experience, though haven't got any refund or discount. I filed complaints, sent emails, and sears customer solutions basically said they couldn't help.

They lost a lifetime customer. Considering most of their tools are now also made in China, I can say I won't be shopping at sears any time soon.

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Review
#380041 Review #380041 is a subjective opinion of poster.
Product
Sears Coupon
Loss
$100

Sears in Houston, Texas - Ordered/delivered Wrong dishwasher

placed order & paid for dishwasher; however when it arrived it was the wrong one ordered; now Sears is saying that sure they'll replace w/ correct one but they want $100 more; dishwasher is exactly same price; getting terrible run-around w/ customer service & the WORST people to have to speak to on the phone, ignorant, rude, & hateful -- SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS
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Review
#379975 Review #379975 is a subjective opinion of poster.

Sears in Saint Albans, West Virginia - Hostile Work Enviroment

Last year I was a manager at the store and dealt with hostile store manager and workers. The manager was covering up things that were both ethically and morally wrong. I reported this to corporate and was fired over it. I lost my vehicle and am behind on bills do this un warranted firing and hostile work enviroment. I plan on getting a lawyer and suing. I was subjected to a store manager who was rude and lied on me. I have video of a hostile employee threatening me and the manager swept it under the rug. I feel that Sears is to be held accountable for this action.
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1 comment
Anonymous
#600739

If you were carrying video camera around to tape how badly you were being mistreated, maybe there was a reason you lost your job. The proper way to file complaints is to go through the chain of comment, so maybe you were in the wrong. Get over it and find another job.

Review
#379938 Review #379938 is a subjective opinion of poster.
Service
Sears Manager
Loss
$36500

Sears in Los Angeles, California - Sear did not refund my money

I order a doll from sear.com. My order has never delivered. I email sear.com. They said that they canceled my order (without informing me and refund my money). They promised to refund my money in 3 to 5 business days. Time has passed but I have not received my money. I email them again and they repeat the same thing ( tell me to wait for 3 to 5 business days). I read the other complaint about sear. Many people like me have a hard time getting back our money from sear. It is no wonder their brand is going down
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1 comment
LadyScot
#599725

Did you use your credit card? If so then you probably won't see the credit until your next billing statement. Sears can not control that, your credit card bank does.

Seriously, how long have you had a credit card??

Review
#379414 Review #379414 is a subjective opinion of poster.
Loss
$82
Tags
  • hard time

Sears in Colorado Springs, Colorado - Item not in stock, charged anyway

Update by user Feb 25, 2013

There has been no change since I have posted my complaint so I decided to contact my credit union and file fraudulent charges against Sears. I received a provisional credit to my account and my credit union is now handling the problem. GOOD RIDDANCE!!

Original review posted by user Jan 25, 2013

On December 11, 2012, we attempted to purchse a gift for Christmas through Sears.com. Their website said it was in stock. We placed the order, recieved a confirmation, then shortly after that same evening, Sears.com cancelled the order because it WAS NOT in stock. I immedialtey went online to check my bank account and there was a pre-auth for the amount purchased. It stayed there for three days and then the charge went through. So here we are, January 25, 2013 and still no resolve. Really guys?!? I have made countless phone calls, jumped through all the hoops they've asked me to and still no results. I know the amount is not alot to most folks but to a family who struggling financially, it is everything. I am so frustrated and will never do business with Sears or Kmart again!
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Review
#379149 Review #379149 is a subjective opinion of poster.
Product
Sears Website
Loss
$40

Ridiculous return policy with sears

I returned a craftsman Impact gun I got for Christmas with the receipt and asked to upgrade to a larger Dewalt. The store did the exchange online with CPO. The wrong gun was sent so I called CPO. I was told that the unit was a little more money and had to give my credit card to them to make up the difference. I was told that when they received the other gun back I would be credited the money. They didn't tell me that the could only credit me with a Sears gift card. Both Sears and CPO refuse to do anything else. This forces me to spend my money at Sears. I had the original return with receipt and am should get that money back. Sears and CPO both said "tough" They suck.
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Review
#379019 Review #379019 is a subjective opinion of poster.
Loss
$107
With Official Company Response

Update by user Feb 23, 2013

Thanks for the advice 'Get a Life". Going into the store seems like a good idea, unless you have purchased on-line from an international location.

I don't really think it's a credible option.

Also interesting to hear your experience with multiple complaints. I don't...

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9 comments
ShitOn
#617486

I waited a month to hear from Sears after their promises of assistance (see comments from Sears). THEY NEVER GOT BACK TO ME APART FROM TRYING TO CENSOR ME.

See my entry 'Sears Gags Complaints'. Their customer service response is to try to shut you up rather than deal with their failings.

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Review
#378969 Review #378969 is a subjective opinion of poster.
Product
Sears Credit Card

Sears.com sucks

I ordered a DVD from sears.com on December 23, 2012, never received it on the promised delivery date and when I was asked to wait another 2-3 weeks I asked for a refund. The refund was issued and as of Jan 24, 2013 still nothing, no money and no merchandise. After calling multiple times, having some condescending scripted speech muttered to me and finally being rudely hung up on 3 times I contacted Sears Holdings Corporate offices. I was promptly transferred to what then call their Executive Level Customer Service where I finally talked to a person with a brain! From that moment on it was truly amazing how kindly and professionally I was treated and was assured I would receive a refund and was even given a personal phone number that I could contact this person back if I had any issues. The thing that makes me most angry, (not directed at the wonderful young lady that finally assisted me), it took 1 full month and then I was informed that Sears never had the item in stock, even at the time I placed the order nobody in this outsourced help desk land had the brains to look this information up! Sears.com needs to get its head out of its *** and start thinking if they want to stay in business, I worked for Sears from 1983-1998 and although retail is a rough business, if you treat your customers with respect and good service they are loyal to you for life! I will NEVER BUY FROM THIS WEBSITE AGAIN!Sears, learn from Amazon, they treat their customers like people and not cattle!
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Review
#378958 Review #378958 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$22
With Official Company Response

Sears in Cary, North Carolina - Kenmore Elite Refrigerator less than 2 weeks old problems

Update by user Jan 30, 2013

Just got a call from sears after they told us that the 400.00 protection plan would replace it with another up to the cost of 3000.00 which is what it is usually. They will not replace it with the same type refrigerator.

I'm going to the BBB now and the attorney General with this.

I'm sick of sears. I will also be contacting the Executive office at sears.

Update by user Jan 30, 2013

We I did as the post from sears says to do and they gave me a case number and I have not heard another thing. I should have just taken it back on saturday as I had planned.

Instead we went to the store and they told us to get the sears protection plan and they would replace it if we had that. So we spent almost $400.00 more and they guy comes out today and tells us that the stainless finish is not covered on it.

We plan to take it back to the store this weekend. This is the last time I will ever buy anything from any Sears store or online.

I'm considering taking the Grill I purchase the day after the fridge back also. I'm sick of sears and there lies

Original review posted by user Jan 25, 2013

We purchased a Kenmore Elite Stainless Refridgerator from Sears on Jan 13, 2013. It was a floor model but still should be a new refridgerator. We et it home and remove the old one and put this one in it's place and get everything hooked up and part of the Led's are burnt out. We call and they come out and order and part and replace it yesterday 1/24/2013. We start noticing the stainless is fading so we call and ask them to fix this. It should not fade. They inform us they can't do anything about it. About 3 hours later the Refridgerator comes up with Er 15 on the display. We look in the book and there is nothing about this error 15 We call in again and there computers are down on 1/24/2013 We call back today and tell them the problem and they will send someone out again on Wed Jan 30 2013 to look at it. I should not be having all these problems with a new refridgerator and the stainless should not be fading and spotting. I plan to carry it back to the store on Sat Jan 26 2013. I will go buy one from a place that would have already replaced it. I will never buy another apliance of any type from sears and will tell everyone I know about this problem.
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3 comments
SearsCares
Sears Response
#599754

Dear don mullenex:

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle situations from start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apologies for the difficulties you are having with your new refrigerator. We know that it is very frustrating to bring your new refrigerator home and have to call our support group two times to help resolve an error message as well as speak with them about the stainless on your refrigerator fading. This is certainly not the type of service that you deserve or the type of service that Sears has long been known for. We understand your frustration and would like to offer the assistance of a dedicated case manager to help resolve your refrigerator issue. We value your business very much and want to make sure that everything that can be done to help you is being done.

At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (don mullenex) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

Anonymous
#598886

I also purchased a refrig from Sears - Sears canceled order - never delivered - never informed me (after I waited for deliver) - AND charged my credit card. Now after several deadend attempts with "Customer Service" - I am going to dispute charge with my credit card company.

So disappointed in Sears....

it should not be this hard. I will not do business with them again either.

SearsCares
Sears Response
#601945
@Sears Response

discouraged,

I saw your post here and wanted to offer some assistance. We do apologize for the troubles you have encountered with the delivery of your refrigerator. My name is Liz and I am with the Sears Social Media Support team. I can see how frustrating it is purchase a refrigerator and that the delivery was cancelled without notice. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss options and see what can be done to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (discouraged) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

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Review
#378900 Review #378900 is a subjective opinion of poster.